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Pact Privacy Policy

Cookies and privacy
Under the Data Protection Act, we have a legal duty to protect any information we collect from you. We do not pass on your details to any third party unless you give us permission to do so.

Pact will maintain the confidentiality of personal data held or processed and increase the access given to individuals to information relating to them.

If you have submitted your email address to the site, we may in future communicate with you to give you the opportunity to opt in to further email communications from us. These further communications may be sent from time to time to inform you about our activities and services. You can unsubscribe at any time by sending an e mail to info@prisonadvice.org.uk or writing to the Marketing Communications Officer at Pact, Park Place, 12 Lawn Lane, London SW8 1UD.

What information we collect
We collect data from our website for a number of reasons, primarily to provide you with the most useful and relevant information about Pact’s services. We do this through collecting and analysing both anonymous, or aggregate, data, and personal data volunteered by you online.

In some areas of our website, for example forms, emails, polls and survey submissions, we collect personal data such as your name, address, telephone number and email. We may use this personally identifiable information to customise the content on the websites, to assess visitors’ current and future needs and to process any requests, applications or transactions undertaken by you and for internal administration and analysis. We use this information only for the reason you have supplied it or any other reason for which you have given us permission to do so. Pact does not sell, rent, or disclose any information to third parties for their marketing purposes.

Where relevant, information is provided to explain why the data is being collected and how it will be used. In some cases we may ask you to 'opt-in' to receive future communications including email, or text marketing. In other cases, when we ask you for information about yourself you may, by ticking the appropriate box provided, tell us that you do not want future communications from us.

In addition to information given explicitly by you, we also collect information about your visit to our website (for example, the date and time of your visit and the pages that you view). This information is not connected to you personally, and is in aggregate form. This kind of data helps us to understand how our visitors use our site so that future website development can better meet your needs.

Pact’s websites use Google Analytics, a web analytics service provided by Google, Inc. (‘Google’). Google Analytics uses 'cookies', which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

This privacy policy covers Pact’s websites. This statement does not cover links within its sites to other websites. Please check third party websites privacy policies for information relating to those sites.

Cookies explained

What is a cookie?
Cookies are small text files that are sent by websites that you visit to recognise who you are when you return there. There files are stored on your computer’s hard drive, and are read by your web browser.

How are cookie used?
Cookies perform several functions, such as remembering who you are on a particular site (your welcome message), to keeping you logged in to your account screen on an ecommerce site (however, you should always log out if you are using a public computer). Advertising agencies also use cookies to find out if they have served you an advert from a particular brand on a site, or if you have seen a particular advert before. Website owners will use cookies to follow which pages that you’ve read so that they can see what parts of the site are popular or not. In short, cookies are a way of providing statistics on site visits as well as some limited functionality that makes your site visit easier. When used properly cookies are an asset to a site visitor and a site owner. They are not viruses, but some unscrupulous outfits will use them maliciously – we follow best practice for cookie use.

Opting out of cookies?
There are a number of options available so that you do not have to store any cookies at all. You can either set your browser so that it will not accept and store any cookie, or if you have a little more time and knowledge you are able to allow only certain ‘trusted’ sites to store cookies on your computer.

The Information Commissioner’s Office (http://www.ico.gov.uk/) provides some advice about cookies and their use, and also provides a link to ‘About cookies’ (www.aboutcookies.org).