This training course is for any Pact worker whose role involves mediating between two parties.


  1. An overview of conflict, including the Wheel of Conflict model;
  2. Identify and reflect on own conflict style using Kraybill Questionnaire;
  3. Establish structure and toolkit for leading mediation;
  4. A chance to practice and develop own mediation skills.

The course will take place on Tuesday 15th October 2019 at St Martins in the Bullring, Birmingham.

The course will run from 11am to 4:30pm, but you should aim to get there for 10:45am. This course is 6 CPD hours.

Lunch is not provided so please make sure you bring your own.

To book yourself onto this course complete the form contained below.

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