About us Work for us A day in the life Emma O'Connor Where do you work? I am the Lead Volunteer Coordinator for the South East. I look after the HMPPS CFO3 Mentoring Project and also the MTC Novo CRC women’s only project in the Thames Valley. Describe your Pact Journey so far. My journey with Pact started in February 2015. I joined Pact managing the HMPPS CFO3 Mentoring Project and after 2 months was asked to manage the CRC women’s only project for the Thames Valley area. What does a typical day at work look like for you? No 2 days are the same – but let me help you imagine what a typical-ish day/week would look like! In the morning... I would join other commuters on the M25 whist listening to my favorite radio channel heading to one of the locations - usually a prison. I'll have a check in call with my boss, talk about how great my volunteers and the team that I work with are, and discuss other strategic decisions that need to be made for that day. Before 10am, I would arrive at my destination to meet our Pact Champions. Pact Champions work within custody to support their peers. I would speak to them about the work they have completed over the past weeks as well as read any reports that are available. On another day I may be in prison catching up with our Case Managers about the Mentoring project and looking at ways to improve the service we deliver as well as developing ongoing relationship within the prison. In the afternoon... By noon, I'll usually be back on the motorway, heading to meet the team who support the women’s only project in the Thames Valley area. I'll meet with the Coordinators to discuss the 1:1 meetings, group deliveries and ways to improve the service in the community. Some days I could be sitting in on our 2 day Foundation Training course which we deliver to all new volunteers, giving them an induction and history of Pact. It is always nice to have the opportunity to meet the volunteers that will be doing all the hard work and I attend this as often as I can. A key part of my job is to be on hand to offer support to our volunteers who may encounter difficult situations. On any given day I may receive a call from one of my Coordinators asking for guidance, and what information and support they can offer to a service user. There are also days where I have to deal with Safeguarding and challenging issues and support my team through this journey. My role allows my Coordinators to feel supported whilst they in turn support others. At the end of the day At the end of a typical day, I can be found sat in my office, working through the reports that I receive – which show how well all the volunteers are doing in the South East. The team provides vital support to just over 400 service users in custody and in the community and I am immensely proud of the work they do everyday. What have you got from working at Pact? There is a quote that I heard our CEO use and it was ‘having people at the heart of everything that we do’ and since working with Pact, no matter which project, volunteer, staff member or senior manager I come into contact with, this ethos is displayed and very evident within Pact. What is the best thing about working at Pact? The best thing about working for Pact is the chance to meet some great volunteers that genuinely want to work with people to help them get resettled back into society. With no hidden agenda but just a sincerity of wanting to see change. What are you most proud of achieving at Pact? Now, you may expect me to say the typical ‘achieving targets!’ However actually it is not. I am proud of being able to work with a team of volunteers and coordinators that have a ‘can do’ attitude. Who are passionate about seeing their service users succeed and achieve their goals. I am proud that I work with a team who are patient with each individual to ensure that they make a difference and when I hear or read a participant say: I could not have done it without the help and support of this project and my mentor.