IMPORTANT: Face to face social visits have resumed at this prison. You can find updated information on timeshow to book, and what to expect below. Purple Visits video calls are available are available at this prison. You can also take a look at other ways to keep in touch.

See some information that needs updating?

If you notice anything that is incorrect on this page, please contact us on [email protected]. Any further information can be found on the prison website at or you can ring the main switchboard on 01405 746500.

If you need support:

You can also email the team at HMP Hatfield directly by emailing [email protected].

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).



HMP Hatfield

Thorne Road



South Yorkshire


Governor: Julie Spence

Pact Worker contact: Sarah Davison (Family Engagement Manager), [email protected] 

Visitors' Centre: 01405 746544  the Lakes: 01302 524648

Visiting times:

Please note there are different visiting times for HMP Hatfield and the Lakes, across different weeks. Please take care to look at the correct prison and week in the tables below.

Combined Social visit' and Purple Visits -Main Site

Sunday Monday Tuesday Wednesday Thursday Friday Saturday
AM Social Visit  Social Visit 
PM (2pm until 4pm) Purple Visit ONLY
Social visits running for all wings (except B wing which is currently subject to additional Covid restrictions).
Main site visit room capacity is 13 Prisoners per session.

Combined Social visit' and Purple Visits - Lakes Site

Sunday Monday Tuesday Wednesday Thursday Friday Saturday
PM (2pm until 4pm) Social Visit and Purple Visit Social Visit and Purple Visit Social Visit and Purple Visit Social Visit and Purple Visit

Lakes site visit room capacity is 10 Prisoners per session.

Booking a visit:

The visits booking line will be open between the hours of 09:00 and 13:00hrs Monday to Friday as of Monday 12th April 2021.

This is currently the only option available to book visits, we cannot do online bookings at this time. It has been advised that the family member will be required to answer a number of questions and receive additional information relevant to their visit, so, having information to hand such as names, dates of birth, telephone numbers and e-mail addresses (for confirmation of booking only), will speed the process up.

To book your visit

    Telephone: 01405 746 6611

    Online: - Currently no online booking available.

    You will need:

    • the name and date of birth of the person you would like to visit,
    • their prison number,
    • dates of births for all the visitors coming with you.

    Email: [email protected]

    All visits must be booked in advance. Only those visitors whose details have been listed on the Prisoner’s Authorisation Contact List (as provided by the prisoner) and those whom are named on the booking will be allowed entry into the prison.

    Prison staff cannot add visitor(s) to a Prisoner’s Authorisation Contact List without the consent and authorisation of a prisoner.

    Adults and children must all have Identification; for more information regarding Identification, please see Identification Policy below.

    Please note: To allow access for all we will take applications from men to access 2 Social Visits per month and initially up to 3 Digital visits a month dependant on the demand. It is the intention to maximise social visits opportunities, but ensure fairness so everyone can apply and get an opportunity of visits. To prevent any unused capacity in the room on any given day if social visits is low we will back fill from men on the reserve list from the Digital visit applications. This will be monitored for fairness for all.

    Who can visit?

    Visits will only be allowed by people who are symptom free, who have not been asked to self-isolate and who have not recently come into contact with anyone who has symptoms or is self-isolating.

    Visits will prioritise re-establishing face-to-face contact with close family members (or significant others) This may comprise of one of the following grouping combinations only.

    In addition persons visiting must reside in the same household. Visits will be conducted following Government rules surrounding social distancing in a custodial environment (2m apart and non-contact):


      A single adult (aged 18 or over) who must be a partner, parent, foster-parent, grandparent, carer, or significant other




      Two adults (aged 18 or over): who must be two parents, two foster parents, two grandparents, two adult immediate relatives or significant other, or a mixture of these (e.g. a parent and a grandparent), 


      A single adult (aged 18 or over):  who must be a partner, parent, foster-parent, grandparent, carer or adult close relative or significant other




      up to two dependent children (e.g. son, daughter) of the person being visited



      Two adults (aged 18 or over): who must be two parents, two foster parents, two grandparents, two adult immediate relatives or significant other1, or a mixture of these (e.g. a parent and a grandparent);



      one dependent child (e.g. son, daughter) of the person being visited



      At your visit

      In order to keep visitors, residents and staff as safe as possible, there will be a number of new rules and guidelines which have been put in place by the prison service. Download our quick guide to help you with what to expect at your visit.

      These include, but may not be limited to: 

      • Staggered start and finish time, additional social distancing measures and hygiene requirements (hand washing, hand sanitiser use etc.) and visitors must wear face coverings throughout.
      • All visitors are advised to arrive at least 30 minutes before the start of their visit to allow for the slower admission process.
      • Adherence to social distancing rules in the visitors’ centre (where open), queuing to enter the visits hall, and in the visits hall.
      • Hand washing and sanitizing to maintain hygiene standards. Equipment will be made available.
      • Face coverings will be made available to visitors on arrival to the prison. Visitors will be required to wear the face coverings provided whilst on the prison premises and during the visit. Exemptions are in place for people with certain health conditions (such as breathing difficulties), disabled people and children under the age of 11.
      • Children accompanied by adults can visit. However, the adult who comes with them will be responsible for making sure that the child remains in their seat throughout the visit. We do realise how hard this is going to be, but please work with us and we hope that you understand why we are asking for this.
      • Visitors will be required to have their temperature taken (without physical contact) to ensure they do not have any Covid symptoms. This is an additional measure to ensure that no one is put at risk of contracting the virus. This will be taken 15 minutes after your arrival at the Visitors’ Centre.
      • There are no double visits – only single visits sessions to give more prisoners an opportunity to have a visits.
      • At the end of the visits session, visitors will leave the visits hall in a controlled manner (a table at a time).
      • There will be no refreshments available in the initial weeks when visits resumes, as part of national guidance.
      • It will only be possible to book 1 visit per prisoner per month, to ensure everyone has a fair and equal opportunity to receive a visit. However, vacancies will be advertised to the wing if their visits session is not booked at maximum capacity. These will be advertised and made available to book 48 hours prior to the visit, between the hours of 2-3pm, enabling prisoners to have a second visit booked within the month.
      • It is important to understand COVID-19 guidance or instruction can change at short notice. We will facilitate social visits as long as advice tells us it is safe to do so but reserve the right to change arrangements as instructed.

      NOTICE: As of 28th May 2021 there have been changes to rules around physical contact during visits and on the number of households who can visit someone in prison.

      Physical contact

      Children aged 11 and under will now be allowed to hug the loved one they are visiting in prison. There are no restrictions to the contact children under 11 can have, if it is in line with the prison’s normal rules. Children can leave their seat but will need to stay in the area marked out during the visit.

      From 22nd July 2021, prisons in England and Wales can begin to allow visitors who test negative for Covid-19 to have physical contact with the person they are visiting. 

      In order to have physical contact, you will be required to show a negative Covid-19 test result for a test taken on the day of your visit. The testing is voluntary, but it will help prisons identify potential cases of Covid-19 before they come into the prison and therefore reduce the chances of reducing prison regimes in the future. 

      Visitors who choose to be tested will do so when they arrive at the prison, or alternatively, can take a test in the community or at home on the day of their visit. Visitors who take a test at home must provide evidence of their negative test result. If you test negative, you will be allowed physical contact with the person you are visiting. Each prison will decide individually what physical contact is allowed, based on pre-Covid-19 visiting policies, so physical contact may differ from prison to prison.

      If you test positive for Covid-19, your visit will be postponed. You will be able to rebook after your isolation period. Visitors will be given information on where to get help and support.

      To protect prisons, visitors are encouraged to access the widely available twice weekly rapid testing in the community. 

      You can read more about testing to physical contact here:

      Expansion of visits

      Visitors from two households can now visit a person in prison at the same time. You can find out the maximum number of visitors allowed on a visit by contacting the prison directly. Adults and children who are over 11 must continue follow social distancing rules from the person you are visiting in prison.

      For more information

      You can view the updated guidance here.

        Family Support from Pact

        Pact family support will be available by email and you can access this by contacting [email protected]. If your issue is complex and you need to talk to us in person, please include your number in the email and tell us that you would like a call back - it would also be helpful if you could let us know whether we are able to leave a message if there is no answer - and we will aim to get back to you as soon as we possibly can. If you have urgent concerns about the welfare of your loved one in prison, please call the prison Safer Custody line directly.

        You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system:

        • Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend)
        • Email the team on [email protected]

        Other ways to keep in touch


        To speak to a prisoner on the phone, the prisoner has to call you using a prison phone.

        Prison staff can listen to and record most types of call. Some calls are not monitored, for example when a prisoner calls a legal advisor.


        Letters to prisoners should be addressed to: 

        HMP Hatfield

        Thorne Road



        South Yorkshire

        DN7 6EL

        (Prisoners name and prison number)        

        You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner.

        If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to his name.


        Hatfield uses a service called Email a Prisoner, which can be accessed at

        Through this service, family and friends can send a message that is printed out and delivered by prison staff by hand. Once you have signed up, you will receive an activation link via email which you will need to click on in order to activate your account and send a message. You need to buy a minimum of £5 credit in order to use the service, which runs at a cost of 40p per email.


        Family members and friends can sign up to Prison Voicemail at, a service which allows social contacts to exchange voicemails with prisoners.

        On signing up, you will be given a unique local landline number you can call at any time to leave a message; this message will be instantly available for the prisoner to listen to. Prisoners can check their messages by dialling the same unique number from any phone in the prison and may leave a reply. When the message has been heard, the family member receives an instant text notification, signalling they may leave another message.

        In order to access messages, the prisoner pays the cost of a landline call, but the cost of the service itself is paid by the family or friend. Plans start from £5 per month.


        Security checks

        You may be required to have your finger or thumb prints scanned as part of a security check. You may also have an iris scan.

        Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender).

        During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages.

        Identification Policy

        You will need to bring one or more forms of identification with you to all your prison visits.

         If you have photographic identification (ID with your name and picture on - for example, a passport or driving licence) then you will only need to show this one form of ID. You can find a list of acceptable types of photographic ID in List A below

         If you do not have photographic identification, you will need to show two different forms of ID before you are allowed to visit. You can find a list of the acceptable forms of non-photographic ID in List B and List C below. 

        List A: Acceptable types of photographic ID

        You can use any one of the following documents with your photograph on:


        If you aren't able to provide one of the ID documents listed above, you will need to provide two different forms of ID – one from List B and one from List C.


        If you don’t have photographic ID you must provide one of the following ID documents:


        List B

        • A Home Office travel document (convention travel document, stateless person's document, one-way document or a certificate of travel).
        • An older person's bus pass.
        • Freedom Pass.
        • Proof of age card recognised under the Proof of Age Standards Scheme (PASS)without a unique reference number.


        In addition to one of the above documents, you will also need to provide one of the items from the following list:


        List C

        • Your birth or adoption certificate.
        • An education certificate from a regulated and recognised educational institution (such as an NVQ, SQA, GCSE, A Level or degree certificate)
        • A rental or purchase agreement for a residential property (signed and dated).
        • Your marriage or civil partnership certificate.
        • A bank, building society or credit union current account card (which has your name on it).

         Any combination of the above documents should be accepted, but you will need one from List B and one from List C.

        Dress code

        Please note, there will be extra restrictions in place during the Covid pandemic, including visitors being required to wear face masks during visits.

        For security, health and safety reasons, some prisons have a specific dress code for visitors and others have a more relaxed policy, making assessments on a case by case basis.

        At the time we compiled this information, this prison had no specific dress code in place for visitors, however, visitors are asked to ‘dress appropriately’. The prison may not have defined what it considers appropriate, but you can be refused a visit if staff think you are not dressed appropriately when you arrive. In our experience, some of the items of clothing that are often deemed inappropriate by prisons include:

        • revealing or see-through clothing,
        • low cut tops,
        • bare midriffs,
        • dresses and skirts that are above knee-length,
        • scarves,
        • sunglasses,
        • vests worn as a single garment,
        • stiletto heels (or heels above 2.5 inches),
        • slogan t-shirts that could be considered offensive,
        • ripped jeans,
        • hoodies,
        • steel-toe capped shoes/boots,
        • cloaks/capes/ponchos or other clothing that could prevent staff from observing sufficiently (unless worn for religious purposes),
        • smart watches,
        • hats or head-wear (unless worn for religious purposes),
        • open-toe shoes or flip flops.
        • You will generally not be allowed in the visits hall wearing a coat.

        If you are unsure about whether your clothing meets the criteria, please do contact the Visitors’ Centre beforehand and double check. If in any doubt, please avoid any of the above.

        If on arrival you find that there is a specific policy at this prison, please do let us know so that we can update this page.

        You can email us at [email protected].

        If you would like to know more specific information on what you can bring, please contact the prison directly on the details at the top of the page.

        What can I bring in for my children?

        Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm.

        Necessities such as nappies and feeding essentials are acceptable. Please note all bags will be checked.

        If you would like to know more specific information on what you can bring, please contact the prison directly on the details at the top of the page.

        Food and drink

        Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm.

        Snacks and refreshments are available to buy from the tea bar on visits.

        You may bring in a reasonable amount of money for food and drinks whilst visiting – no more than £20 per visiting adult.


        How do I send money to a prisoner?

        From 2nd November 2020 the way prisoners can send and receive money has changed. You can no longer send money by bank transfer, cheque, postal order or send cash by post to any prison. You’ll need to send money through the Money to Prisoners Portal using a debit card instead. 

        The Money to Prisoners Portal service is free, secure and available in all prisons in England and Wales.

        To get started on the Portal you will need the prisoner's date of birth and prisoner number.

        If you cannot use the online service, you may be able to apply for an exemption - for example if you:

        • are unable to use a computer, a smart phone or the internet
        • do not have a debit card

        You cannot give money to the prisoner during a visit.

        Banned items

        Do not attempt to bring any of the following into prison during your visit:

        • illegal drugs,
        • alcohol,
        • weapons,
        • a camera,
        • a mobile phone,
        • indecent or obscene material,
        • material that threatens the security of the prison,
        • material that is written in code.

        If you are unsure what you can bring, contact the prison directly.

        Financial Assistance for Visits

        If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU).

        For more information, visit

        Sending Property to a Prisoner

        As of 31 July 2015, all property must be posted in; nothing can be handed in at the Prison.

        All prisoners are able to buy the items that they want/need through the approved suppliers, whose catalogues are available in the Prison.

        Any prisoner wishing to have property posted in must first make an application to Property Services in Reception; this means completing an application form. The application needs to include the details of all the property that he wishes to have posted in. Only once the application has been approved should the items be sent to the prisoner. Please note that any parcels received prior to the application being approved will be returned unopened. Photographs and postal orders must also always be posted in.

        Only court clothes can be posted in without the need for an application being made first. The parcel must be clearly marked as ‘court clothes’ and cannot contain any other additional items. Court clothes are defined as the following:

        • suit trousers/skirt,
        • shirt/blouse,
        • jacket,
        • tie,
        • shoes,
        • belt (no large buckles).

        Should there be any additional items within the package, it will be returned, and nothing will be passed on to the prisoner. Please note that court clothes are held in reception until the prisoner is actually going to court. Lastly, jeans, t-shirts and trainers will not be accepted as court clothes.

         A printable version of this Visitors' Guide is available here: Hatfield

        Further Information

        If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 01405 746 575. (This line is operated by a member of staff 24 hours a day, 7 days a week).

        If you have any non-urgent questions or concerns about your loved one, please contact the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday).

        See some information that needs updating?

        This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP Hatfield. If you notice anything that is incorrect on this page, please contact us on [email protected]

        Any further information can be found on the prison website at  or you can ring the main switchboard on 01405 746500.