Prisoners' families Prison Visitors' Guides HMP Hatfield and the Lakes UPDATE: 07/01/2021 - Due to the new lockdown measures across England, face-to-face social visits at this prison are suspended until further notice. Purple Visits video calls will be available during this period. During this time, the Visitors' Centre telephone line will be open so that we are on hand to provide support and updates to prisoners' loved ones you can email us at [email protected]. You can also take a look at other ways to keep in touch while visits are suspended. For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend). *** Social visits are re-opening at this prison. You can find updated information on times, how to book, and what to expect below. Address: HMP Hatfield Thorne Road Hatfield Doncaster South Yorkshire DN7 6EL Governor: Julie Spence Pact Worker contact: Melissa Ireland, Sarah Davison (Family Engagement Manager), [email protected] Visitors' Centre: 01405 746713 the Lakes: 01302 524648 Visiting times: Please note there are different visiting times for HMP Hatfield and the Lakes, across different weeks. Please take care to look at the correct prison and week in the tables below. Visiting Times for HMP Hatfield Lakes - w/c 27th July, 10th August and 24th August Monday No Visits Tuesday No Visits Wednesday 09:30 - 11:30 (2 x 1 hour slots) Thursday No Visits Friday No Visits Saturday 13:30 - 15:30 (2 x 1 hour slots) Sunday No Visits Visiting Times for HMP Hatfield Lakes - w/c 3rd August, 17th August and 30th August Monday No Visits Tuesday No Visits Wednesday 13:30 - 15:30 (2 x 1 hour slots) Thursday No Visits Friday No Visits Saturday 09:30 - 11:30 (2 x 1 hour slots) Sunday No Visits Visiting Times for HMP Hatfield Main - w/c 27th July, 10th August and 24th August Monday 13:30 - 15:30 (2 x 1 hour slots) Tuesday No Visits Wednesday 13:30 - 15:30 (2 x 1 hour slots) Thursday 13:30 - 15:30 (2 x 1 hour slots) Friday 09:30 - 11:30 (2 x 1 hour slots) Saturday 09:30 - 11:30 (2 x 1 hour slots) Sunday No Visits Visiting Times for HMP Hatfield Main - w/c 3rd August, 17th August and 30th August Monday 13:30 - 15:30 (2 x 1 hour slots) Tuesday No Visits Wednesday 09:30 -11:30 (2 x 1 hour slots) Thursday 09:30 - 11:30 (2 x 1 hour slots) Friday 13:30 - 15:30 (2 x 1 hour slots) Saturday 13:30 - 15:30 (2 x 1 hour slots) Sunday No Visits Booking a visit: To book your visit Telephone: 01405 746 6611 Online: www.gov.uk/prison-visits You will need: the name and date of birth of the person you would like to visit, their prison number, dates of births for all the visitors coming with you. Email: [email protected] All visits must be booked in advance. Only those visitors whose details have been listed on the Prisoner’s Authorisation Contact List (as provided by the prisoner) and those whom are named on the booking will be allowed entry into the prison. Prison staff cannot add visitor(s) to a Prisoner’s Authorisation Contact List without the consent and authorisation of a prisoner. Adults and children must all have Identification; for more information regarding Identification, please see Identification Policy below. Who can visit? Visits will only be allowed by people who are symptom free, who have not been asked to self-isolate and who have not recently come into contact with anyone who has symptoms or is self-isolating. Visits will prioritise re-establishing face-to-face contact with close family members (or significant others) This may comprise of one of the following grouping combinations only: A single adult (aged 18 or over) who must be a partner, parent, foster-parent, grandparent, carer, or significant other Two adults (aged 18 or over): who must be two parents, two foster parents, two grandparents, two adult immediate relatives or significant other, or a mixture of these (e.g. a parent and a grandparent), but all visitors must live together as part of the same household A single adult (aged 18 or over): who must be a partner, parent, foster-parent, grandparent, carer or adult close relative or significant other and up to two dependent children (e.g. son, daughter) of the person being visited All visitors (adult and children) must live together as part of the same household Two adults (aged 18 or over): who must be two parents, two foster parents, two grandparents, two adult immediate relatives or significant other1, or a mixture of these (e.g. a parent and a grandparent); and one dependent child (e.g. son, daughter) of the person being visited All visitors must live together as part of the same household Visits will not therefore be allowed from: Any combinations of persons not from the same household with the exception of two parents of a child in custody Three adults Unaccompanied children (Exceptionally, at governor’s discretion over 16 will be permitted) People who are not closely related to the prisoner or identified as a significant other. At your visit In order to keep visitors, residents and staff as safe as possible, there will be a number of new rules and guidelines which have been put in place by the prison service. Download our quick guide to help you with what to expect at your visit. These include, but may not be limited to: All visitors are advised to arrive at least 30 minutes before the start of their visit to allow for the slower admission process. Adherence to social distancing (still 2 metres for prisons) rules in the visitors’ centre (where open), queuing to enter the visits hall, and in the visits hall. Hand washing and sanitizing to maintain hygiene standards. Equipment will be made available. Face coverings will be made available to visitors on arrival to the prison. Visitors will be required to wear the face coverings provided whilst on the prison premises and during the visit. Exemptions are in place for people with certain health conditions (such as breathing difficulties), disabled people and children under the age of 11. No physical contact is permitted at any point during the visit. As physical contact is the most common way of transmitting the virus, this rule will be strictly enforced. Children accompanied by adults can visit. However, the adult who comes with them will be responsible for making sure that the child remains in their seat throughout the visit. We do realise how hard this is going to be, but please work with us and we hope that you understand why we are asking for this. Visitors will be required to have their temperature taken (without physical contact) to ensure they do not have any Covid symptoms. This is an additional measure to ensure that no one is put at risk of contracting the virus. This will be taken 15 minutes after your arrival at the Visitors’ Centre. There are no double visits – only single visits sessions to give more prisoners an opportunity to have a visits. At the end of the visits session, visitors will leave the visits hall in a controlled manner (a table at a time). There will be no refreshments available in the initial weeks when visits resumes, as part of national guidance. It will only be possible to book 1 visit per prisoner per month, to ensure everyone has a fair and equal opportunity to receive a visit. However, vacancies will be advertised to the wing if their visits session is not booked at maximum capacity. These will be advertised and made available to book 48 hours prior to the visit, between the hours of 2-3pm, enabling prisoners to have a second visit booked within the month. Family Support from Pact Pact family support will be available by email and you can access this by contacting [email protected]. If your issue is complex and you need to talk to us in person, please include your number in the email and tell us that you would like a call back - it would also be helpful if you could let us know whether we are able to leave a message if there is no answer - and we will aim to get back to you as soon as we possibly can. If you have urgent concerns about the welfare of your loved one in prison, please call the prison Safer Custody line directly. You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system: Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend) Email the team on [email protected] Other ways to keep in touch Phone To speak to a prisoner on the phone, the prisoner has to call you using a prison phone. Prison staff can listen to and record most types of call. Some calls are not monitored, for example when a prisoner calls a legal advisor. Letters Letters to prisoners should be addressed to: HMP Hatfield Thorne Road Hatfield Doncaster South Yorkshire DN7 6EL (Prisoners name and prison number) You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner. If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to his name. Email Hatfield uses a service called Email a Prisoner, which can be accessed at emailaprisoner.com. Through this service, family and friends can send a message that is printed out and delivered by prison staff by hand. Once you have signed up, you will receive an activation link via email which you will need to click on in order to activate your account and send a message. You need to buy a minimum of £5 credit in order to use the service, which runs at a cost of 40p per email. Voicemail Family members and friends can sign up to Prison Voicemail at prisonvoicemail.com, a service which allows social contacts to exchange voicemails with prisoners. On signing up, you will be given a unique local landline number you can call at any time to leave a message; this message will be instantly available for the prisoner to listen to. Prisoners can check their messages by dialling the same unique number from any phone in the prison and may leave a reply. When the message has been heard, the family member receives an instant text notification, signalling they may leave another message. In order to access messages, the prisoner pays the cost of a landline call, but the cost of the service itself is paid by the family or friend. Plans start from £5 per month. Security checks You may be required to have your finger or thumb prints scanned as part of a security check. You may also have an iris scan. Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender). During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages. Identification Policy For all visits you will need to take secure self- identification e.g. passport, citizen documentation, driving licence and a household bill as proof of address. In most cases you will need two forms of documentation. If you do not have a passport or driving license you can order citizen ID card. The cost of the application to date is £10 for delivery within 21 working days, or £30 for fast track next day delivery. You can find out more at www.citizencard.com Children’s Identification Policy You will need to provide a passport or birth certificate for the visiting child. Dress code Please note, there will be extra restrictions in place during the Covid pandemic, including visitors being required to wear face masks during visits. For security, health and safety reasons, some prisons have a specific dress code for visitors and others have a more relaxed policy, making assessments on a case by case basis. At the time we compiled this information, this prison had no specific dress code in place for visitors, however, visitors are asked to ‘dress appropriately’. The prison may not have defined what it considers appropriate, but you can be refused a visit if staff think you are not dressed appropriately when you arrive. In our experience, some of the items of clothing that are often deemed inappropriate by prisons include: revealing or see-through clothing, low cut tops, bare midriffs, dresses and skirts that are above knee-length, scarves, sunglasses, vests worn as a single garment, stiletto heels (or heels above 2.5 inches), slogan t-shirts that could be considered offensive, ripped jeans, hoodies, steel-toe capped shoes/boots, cloaks/capes/ponchos or other clothing that could prevent staff from observing sufficiently (unless worn for religious purposes), smart watches, hats or head-wear (unless worn for religious purposes), open-toe shoes or flip flops. You will generally not be allowed in the visits hall wearing a coat. If you are unsure about whether your clothing meets the criteria, please do contact the Visitors’ Centre beforehand and double check. If in any doubt, please avoid any of the above. If on arrival you find that there is a specific policy at this prison, please do let us know so that we can update this page. You can email us at [email protected]. If you would like to know more specific information on what you can bring, please contact the prison directly on the details at the top of the page. What can I bring in for my children? Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm. Necessities such as nappies and feeding essentials are acceptable. Please note all bags will be checked. If you would like to know more specific information on what you can bring, please contact the prison directly on the details at the top of the page. Food and drink Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm. Snacks and refreshments are available to buy from the tea bar on visits. You may bring in a reasonable amount of money for food and drinks whilst visiting – no more than £20 per visiting adult. Money You cannot give money to the prisoner during a visit. All money for prisoners must be posted in. Cheques or Postal Orders must be made payable to “The Governor”, and the prisoners’ name and prison number must be written on the back, as well as the name and address of the sender. In order to be able to establish when the money arrived at the Prison, it is always safest to post the money via either Special or Recorded Delivery. This will also assist should the money go astray. Banned items Do not attempt to bring any of the following into prison during your visit: illegal drugs, alcohol, weapons, a camera, a mobile phone, indecent or obscene material, material that threatens the security of the prison, material that is written in code. If you are unsure what you can bring, contact the prison directly. Financial Assistance for Visits If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU). For more information, visit www.gov.uk/staying-in-touch-with-someone-in-prison Sending Property to a Prisoner As of 31 July 2015, all property must be posted in; nothing can be handed in at the Prison. All prisoners are able to buy the items that they want/need through the approved suppliers, whose catalogues are available in the Prison. Any prisoner wishing to have property posted in must first make an application to Property Services in Reception; this means completing an application form. The application needs to include the details of all the property that he wishes to have posted in. Only once the application has been approved should the items be sent to the prisoner. Please note that any parcels received prior to the application being approved will be returned unopened. Photographs and postal orders must also always be posted in. Only court clothes can be posted in without the need for an application being made first. The parcel must be clearly marked as ‘court clothes’ and cannot contain any other additional items. Court clothes are defined as the following: suit trousers/skirt, shirt/blouse, jacket, tie, shoes, belt (no large buckles). Should there be any additional items within the package, it will be returned, and nothing will be passed on to the prisoner. Please note that court clothes are held in reception until the prisoner is actually going to court. Lastly, jeans, t-shirts and trainers will not be accepted as court clothes. A printable version of this Visitors' Guide is available here: Hatfield Further Information If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 01405 746509. (This line is operated by a member of staff 24 hours a day, 7 days a week). If you have any non-urgent questions or concerns about your loved one, please contact the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday). See some information that needs updating? This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP Hatfield. If you notice anything that is incorrect on this page, please contact us on [email protected] Any further information can be found on the prison website at www.justice.gov.uk/contacts/prison-finder/hatfield or you can ring the main switchboard on 01405 746500.