Please note: Due to Covid-19 restrictions, social visits are currently suspended. Purple Visits video calls are available. You can also take a look at other ways to keep in touch while visits are suspended.

If you need support:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend)

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HMYOI Cookham Wood
Sir Evelyn Road
Rochester
Kent
ME1 3LU

Currently, YJB deliver visitor services at HMYOI Cookham Wood.

Visits information can be found on the Ministry of Justice website or you can ring the main switchboard on 01634 202 500.

Remember, there are other ways to contact your loved ones:

• Exchange voice messages using the Prison Voicemail
• Send emails using the Email A Prisoner
• Write a letter to them.

Safer Custody 

If you are worried that your loved one is at immediate risk while they are a resident at this prison, you can contact the Safer Custody team on 01634 673 148.  

You may be asked to leave a voicemail. Please make sure you include: 

• Your name. 

• The reason that you are calling. 
• The name of your family member/friend (and their prison number if you know it). 
• Your telephone number (so that the prison can call you back). 

Please wait at least 24 hours for a call back before contacting the prison again. 

You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system:

• Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend)
• Email the team on [email protected]