I loved working on the Helpline whilst I was studying for my post-grad. It made a real change to being stuck in the library once a week and everyone in the office was always welcoming and friendly. Even though some calls could be emotionally challenging, I received some useful training and always felt supported by my supervisor and the whole office. The skills I learnt at Pact were an important reason why I managed to move straight on to full-time job as a researcher for another charity, straight after I finished studying.