Prisoners' families and children Prison Visitors' Guides HMYOI Deerbolt Please note: Social visits have restarted at this prison. Purple Visits video calls are also available. You can also take a look at other ways to keep in touch. If you need support: For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend). *** Address:HMYOI Deerbolt Bowes RoadBarnard CastleCounty DurhamDL12 9BG Currently, NEPACS deliver visitor services at HMYOI Deerbolt. Visits information can be found on their website, the Ministry of Justice website or you can ring the main switchboard on 01833 633200. Remember, there are other ways to contact your loved ones: Exchange voice messages using the Prison Voicemail Send emails using the Email A Prisoner Write a letter to them. You can also contact the Prisoners’ Families Helpline for advice, information and support on all aspects of the criminal justice system: Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend) Email the team on [email protected] Further Information If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 01833 633212. You may be asked to leave a voicemail. Please make sure you include: Your name. The reason that you are calling. The name of your family member/friend (and their prison number if you know it). Your telephone number (so that the prison can call you back). Please wait at least 24 hours for a call back before contacting the prison again.