Pact Home Page 2024

We build stronger families and safer communities

Pact is a pioneering national charity that supports prisoners, people with convictions and their families.

Every year, we support thousands of people across England and Wales affected by the criminal justice system to make a fresh start.

Our work supports people to make a fresh start


People on probation supported each year to make a fresh start.


Prison visits supported each year.


calls a year answered by the prisoners families helpline.


Supporting prisoners and their families.

Prisoners' Families Helpline and website

The Prisoners’ Families Helpline can support you if you have a family member who is in contact with the criminal justice system in England and Wales. 

Our team is made up of highly trained, skilled staff and volunteers with professional and personal experience of the criminal justice system. 

The Helpline website is a valuable source of up-to-date information. You can access videos about prison life and our Safer Custody portal if you have concerns about your loved one's welfare.

PF Helpline 50 50
Keeping Families Together (2)
Our work keeps families together, creates safer prisons and reduces reoffending.