This service is available to any male or female offender resettling back into the community who is not already in receipt of mentoring support. It supports ex-prisoners at one of their most vulnerable points, in order to:

  • Make communities safer.
  • Reduce the likelihood of reoffending.
  • Improve the chances for ex-offenders resettling into the community.

Our mentors provide support to those who demonstrate particular vulnerabilities in relation to any of the following:

  • Of No Fixed Abode (NFA).
  • Substance misuse issues.
  • Significant mental or physical health issues.
  • Support around childcare and family issues.
  • Any other vulnerability that impacts on their ability to return home from custody and resettle.
  • Pose a significant risk of harm to themselves or others without intensive resettlement support on release from custody.

Gender Sensitive Service

We have specialist expertise working with women offenders and can provide mentoring support for offenders who demonstrate particular vulnerabilities in relation to:

  • Domestic abuse.
  • Risk of sexual exploitation.
  • Support around childcare and family issues

Typically, participants who are in the last 6-12 weeks of their sentence are referred to our Mentor Coordinator in the region. The Through the Gate Service is a flexible offer, but as a minimum the Mentor will arrange to meet the service user whilst they are still in prison and explain the service, approximately 2 weeks prior to release. 

On the day of release, the Mentor will meet the service user at the prison gate, and escort them to initial appointments with the Offender Manager and other support agencies if needed. Support can be given for up to 12 months either through the mentoring work or through our ‘Hubs’ set up to provide drop in support to ensure progress is maintained.

At the end of the 12 months the Mentor will complete onward referrals with the service user to ensure that more long-term support is put in place

Intensive Mentoring Service

We also offer an Intensive Mentoring Service, Basic Caring Communities, for ex-offenders who need extra support. We provide groups of volunteers who give daily support to an ex-prisoner, helping him or her to find their feet in the community in the first crucial months after release.

The groups provide a network of support to the ex-offender, giving practical and emotional support through daily phone calls and weekly meetings for 3 months after release.

Pact can provide paid and volunteer mentoring services for men and women in the community who are under licence or through the Rehabilitation Activity Requirement. These services work alongside Responsible Officers to ensure the more vulnerable individuals have the time spent to overcome often complex problems. Our staff and volunteer teams provide more intensive one to one support to offenders to stabilise their circumstances, help engage with their community, and to proactively plan for the future. This includes support across all the offender pathways with a particular focus on building/maintaining relationships, accommodation, seeking support where there has been domestic violence and engagement with drug and alcohol services.