Please note: Face to face social visits have resumed at this prison. You can find updated information on timeshow to book, and what to expect below. Purple Visits video calls are available. You can also take a look at other ways to keep in touch.

If you need support:

You can contact the Pact Family Workers at HMP Brixton directly by filling in this form. You can also email the Pact team at HMP Brixton via [email protected].

Pact also runs Routes2Change at HMP Brixton, a project that offers support to prisoners and their families from the first night in prison to six months post-release. As part of this, we are able to offer emotional and practical support through our befriending service, and a therapeutic play service for children. If you would like to speak to us about Routes2Change, please email us on [email protected]

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

See some information that needs updating?

If you notice anything that is incorrect on this page, please contact us on [email protected] Any further information can be found on the prison website at www.justice.gov.uk/contacts/prison-finder/brixton or you can ring the main switchboard on 020 8588 6000.

***

Address:

HMP Brixton

Jebb Avenue

London

SW2 5XF

Governor: Louise Ysart

Pact Worker contact: You can contact Pact at this prison by emailing [email protected] or by completing this contact form.

Visitors’ Centre Telephone: 0208 588 6225 (Monday - Wednesday from 1pm - 5pm, Thursday from 8am - 5pm and Saturday and Sunday, 8.15am - 4pm). Please note: the phone line is currently out of order so contact can only be by email or the above contact form until further notice.

Visiting times as of 21st June 2021:

Please note: this information is being periodically reviewed by HMP Brixton and is subject to change. We will update this Visitors' Guide as soon as possible with any changes. Visits at HMP Brixton are currently operating on a four-week rotation timetable. Please contact the prison directly to confirm visiting dates and times. 

Week 1 

Time

AM 1

AM 2

PM 1

PM 2

Monday 

 No Visits

  No Visits

14:15

C-WING

16:30

B-WING

Tuesday

  No Visits

  No Visits

14:15

G-WING

(Shielders Only)

16:30

A-WING

Wednesday 

 No Visits

 No Visits

14:15

A-WING

16:30

G-WING

Thursday

08:30

G-WING

10:45

A-WING

14:15

B-WING

16:30

LPU

Friday

No Visits

No Visits

No Visits

No Visits

Saturday

09:15

C-WING

11:30

G-WING

14:45

D-WING

Sunday

09:15

B-WING

11:30

A-WING

14:45

C-WING

Week 2 

Time

AM1

AM2

PM1

PM2

Monday

 No Visits

  No Visits

14:15

B-WING

16:30

A-WING

Tuesday

No Visits

  No Visits

14:15

G-WING

16:30

G-WING

Wednesday

 No Visits

 No Visits

14:15

A-WING

16:30

C-WING

Thursday

08:30

G-WING

10:45

A-WING

14:15

D-WING

16:30

B-WING

Friday

No Visits

No Visits

No Visits

No Visits

Saturday

09:15

G-WING

(Shielders only)

11:30

G-WING

14:45

A-WING

(Shielders only)

Sunday

09:15

B-WING

11:30

A-WING

14:45

C-WING

Week 3

Time

AM1

AM2

PM1

PM2

Monday

 No Visits

  No Visits

14:15

C-WING

16:30

B-WING

Tuesday

No Visits

  No Visits

14:15

G-WING

(Shielders Only)

16:30

A-WING

Wednesday

 No Visits

 No Visits

14:15

A-WING

16:30

G-WING

Thursday

08:30

G-WING

10:45

A-WING

14:15

B-WING

16:30

LPU

Friday

No Visits

No Visits

No Visits

No Visits

Saturday

09:15

C-WING

11:30

G-WING

14:45

D-WING

Sunday

09:15

B-WING

11:30

A-WING

14:45

C-WING

Week 4 

Time

AM1

AM2

PM1

PM2

Monday

  No Visits

  No Visits

14:15

B-WING

16:30

A-WING

Tuesday

 No Visits

 No Visits

14:15

G-WING

16:30

G-WING

Wednesday

 No Visits

 No Visits

14:15

A-WING

16:30

C-WING

Thursday

08:30

G-WING

10:45

A-WING

14:15

B-WING

16:30

B-WING

Friday

No Visits

No Visits

No Visits

No Visits

Saturday

09:15

G-WING

(Shielders only)

11:30

G-WING

14:45

LPU

Sunday

09:15

B-WING

11:30

A-WING

14:45

C-WING

Booking your visit

Visits can be booked either over the phone via the visits booking line or online via email.

To book your visit:

Telephone: 0208 678 1433

Email: [email protected]

You will need:

  • the name and date of birth of the person you would like to visit,
  • their prison number,
  • date of births for all the visitors coming with you.

Booking line opening hours: Monday - Friday, between 13:15 – 16:00. 

All visits must be booked in advance. Only those visitors whose details have been listed on the Prisoner’s Authorisation Contact List (as provided by the prisoner) and those whom are named on the booking will be allowed entry into the prison. 

Prison staff cannot add visitor(s) to a Prisoner’s Authorisation Contact List without the consent and authorisation of a Prisoner.

Adults and children must all have Identification; for more information regarding Identification, please see Identification Policy below. 

Who can visit?

Visits will only be allowed by people who are symptom free, who have not been asked to self-isolate and who have not recently come into contact with anyone who has symptoms or is self-isolating.

Visits will prioritise re-establishing face-to-face contact with close family members (or significant others) This may comprise of one of the following grouping combinations only:

 

A single adult (aged 18 or over) who must be a partner, parent, foster-parent, grandparent, carer, or significant other

 

 

 

Two adults (aged 18 or over): who must be two parents, two foster parents, two grandparents, two adult immediate relatives or significant other, or a mixture of these (e.g. a parent and a grandparent), but all visitors must be from a maximum of two households. Proof of address will be required for all visitors including children.

 

A single adult (aged 18 or over):  who must be a partner, parent, foster-parent, grandparent, carer or adult close relative or significant other

 

and

 

up to two dependent children (e.g. son, daughter) of the person being visited

 

All visitors (adult and children) must be from a maximum of two households. Proof of address will be required for all visitors including children.

 

Two adults (aged 18 or over): who must be two parents, two foster parents, two grandparents, two adult immediate relatives or significant other1, or a mixture of these (e.g. a parent and a grandparent);

and

 

one dependent child (e.g. son, daughter) of the person being visited

 

All visitors must be from a maximum of two households. Proof of address will be required for all visitors including children.

 

Visits will not therefore be allowed from:

  • Any combinations of persons not from a maximum of two households.
  • Three adults.
  • Unaccompanied children (Exceptionally, at governor’s discretion over 16 will be permitted).
  • People who are not closely related to the prisoner or identified as a significant other.

At your visit

In order to keep visitors, residents and staff as safe as possible, there will be a number of new rules and guidelines which have been put in place by the prison service. Download our quick guide to help you with what to expect at your visit.

  • There are no double visits – only single visits sessions of an hour long. This is to allow as many visits as possible.
  • The number of visiting slots per session has been reduced by 50% to 10 tables to ensure that social distancing is possible. You will also need to follow social distancing rules in the Visitors' Centre (where open), in all queues and in the Visits Hall.
  • All visitors are advised to arrive at least 30 minutes before the start of their visit to allow for the slower admission process.
  • Visitors will have their temperature tested. Anyone with a temperature over 37.7 or showing symptoms of having coronavirus will not be allowed to visit.
  • Hand washing and sanitizing to maintain hygiene standards. Equipment will be made available.
  • Face coverings will be made available to visitors on arrival to the prison. Visitors will be required to wear the face coverings provided whilst on the prison premises and during the visit. Exemptions are in place for people with certain health conditions (such as breathing difficulties), disabled people and children under the age of 11.
  • There will be no physical contact with your inmate during your visit, for anyone over the age of 11 years old. This means no handshaking, no hugging and no kissing. We know this is tough. Breaches of this rule could result in the visit being terminated, and you could be banned from having future visits.
  • Anyone under the age of 18 needs to come with a written permission from their parent or guardian. Anyone under the age of 18 who comes with a parent or guardian needs to bring proof of relationship, for example a birth certificate. 
  • At the end of the visits session, visitors will leave the visits hall in a controlled manner (a table at a time).
  • There will be no refreshments available in the initial weeks when visits resumes, as part of national guidance.

NOTICE: As of 28th May 2021 there have been changes to rules around physical contact during visits and on the number of households who can visit someone in prison.

Physical contact

Children aged 11 and under will now be allowed to hug the loved one they are visiting in prison. There are no restrictions to the contact children under 11 can have, if it is in line with the prison’s normal rules. Children can leave their seat but will need to stay in the area marked out during the visit.

From 22nd July 2021, prisons in England and Wales can begin to allow visitors who test negative for Covid-19 to have physical contact with the person they are visiting. 

In order to have physical contact, you will be required to show a negative Covid-19 test result for a test taken on the day of your visit. The testing is voluntary, but it will help prisons identify potential cases of Covid-19 before they come into the prison and therefore reduce the chances of reducing prison regimes in the future. 

Visitors who choose to be tested will do so when they arrive at the prison, or alternatively, can take a test in the community or at home on the day of their visit. Visitors who take a test at home must provide evidence of their negative test result. If you test negative, you will be allowed physical contact with the person you are visiting. Each prison will decide individually what physical contact is allowed, based on pre-Covid-19 visiting policies, so physical contact may differ from prison to prison.

If you test positive for Covid-19, your visit will be postponed. You will be able to rebook after your isolation period. Visitors will be given information on where to get help and support.

To protect prisons, visitors are encouraged to access the widely available twice weekly rapid testing in the community. 

You can read more about testing to physical contact here: https://www.prisonadvice.org.uk/News/testing-for-physical-contact-what-does-it-mean-for-you.

Expansion of visits

Visitors from two households can now visit a person in prison at the same time. You can find out the maximum number of visitors allowed on a visit by contacting the prison directly. Adults and children who are over 11 must continue follow social distancing rules from the person you are visiting in prison.

For more information

You can view the updated guidance here.

Family Support from Pact

You can access family support from Pact by emailing [email protected] If your issue is complex and you need to talk to us in person, please include your number in the email and tell us that you would like a call back - it would also be helpful if you could let us know whether we are able to leave a message if there is no answer - and we will aim to get back to you as soon as we possibly can. If you have urgent concerns about the welfare of your loved one in prison, please call the prison Safer Custody line directly.

Pact also runs Routes2Change at HMP Brixton, a project that offers support to prisoners and their families from the first night in prison to six months post-release. As part of this, we are able to offer emotional and practical support through our befriending service, and a therapeutic play service for children. If you would like to speak to us about Routes2Change, please email us on [email protected]

You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system:

  • Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend)
  • Email the team on [email protected]

Other ways to keep in touch

Phone

To speak to a prisoner on the phone, the prisoner has to call you using a prison phone.

Prison staff can listen to and record most types of call. Some calls aren’t monitored, for example when a prisoner calls a legal adviser.

Letters

Letters to prisoners should be addressed to: 

HMP Brixton

Jebb Avenue

LONDON

SW2 5XF

(Prisoners name and prison number)

You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner.

If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to his name.

Email

Brixton uses a service called Email a Prisoner, which can be accessed here.

Through this service, family and friends can send a message which is printed out and delivered by prison staff by hand. Once you have signed up, you will receive an activation link via email which you must click on in order to activate your account and send a message. You must buy a minimum of £5 credit in order to use the service, which runs at a cost of 40p per email and at no charge to the recipient.

Voicemail

Family members and friends can sign up to Prison Voicemail at prisonvoicemail.com, a service which allows social contacts to exchange voicemails with prisoners.

On signing up, you will be given a unique local landline number you can call at any time to leave a message; this message will be instantly available for your loved one to listen to. Prisoners can check their messages by dialling the same unique number from any phone in the prison and may leave a reply. When the message has been heard, the family member receives an instant text notification, signalling they may leave another message.

In order to access messages, the prisoner pays the cost of a landline call, but the cost of the service itself is paid by the family or friend. Plans start from £5 per month.

 

Security checks

You may be required to have your finger or thumb prints scanned as part of a security check. You may also have your photograph taken.

Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender).

During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages.

As a condition of entry to HMP Brixton, all visitors will be searched. Refusal to comply with any search will result in the visitor being refused entry. All visitors will be required to undergo a Level B rub-down search; this may include a search by passive drug dog. Female visitors and children under the age of 16 will only be searched by female staff; male visitors can be searched by either male or female staff. 

 

Identification Policy

PLEASE NOTE: During the Covid-19 pandemic all visitors including children will be required to provide proof of address in addition to the following identification policy.

You will need to bring one or more forms of identification with you to all your prison visits.

 If you have photographic identification (ID with your name and picture on - for example, a passport or driving licence) then you will only need to show this one form of ID. You can find a list of acceptable types of photographic ID in List A below

 If you do not have photographic identification, you will need to show two different forms of ID before you are allowed to visit. You can find a list of the acceptable forms of non-photographic ID in List B and List C below

List A: Acceptable types of photographic ID

You can use any one of the following documents with your photograph on:

Please note that all photographic ID must be in date. If your ID is out of date please contact the prison on [email protected] prior to your visit.

If you aren't able to provide one of the ID documents listed above, you will need to provide two different forms of ID – one from List B and one from List C.

 

If you don’t have photographic ID you must provide one of the following ID documents:

 

List B

  • A Home Office travel document (convention travel document, stateless person's document, one-way document or a certificate of travel).
  • An older person's bus pass.
  • Freedom Pass.
  • Proof of age card recognised under the Proof of Age Standards Scheme (PASS)without a unique reference number.

 

In addition to one of the above documents, you will also need to provide one of the items from the following list:

 

List C

  • Your birth or adoption certificate.
  • An education certificate from a regulated and recognised educational institution (such as an NVQ, SQA, GCSE, A Level or degree certificate)
  • A rental or purchase agreement for a residential property (signed and dated).
  • Your marriage or civil partnership certificate.
  • A bank, building society or credit union current account card (which has your name on it).

Any combination of the above documents should be accepted, but you will need one from List B and one from List C.

Children’s Identification Policy

You must provide one of the following forms of ID for your child:

  • passport
  • full birth certificate
  • citizen card
  • young persons ‘proof of age’ card
  • medical card.

The Personal Child Health Record (PCHR)/Red Book is also an accepted form of ID for children.

Dress code

Please note, there will be extra restrictions in place during the Covid-19 pandemic, including visitors being required to wear face masks during visits.

For security, health and safety reasons, some prisons have a specific dress code for visitors and others have a more relaxed policy, making assessments on a case by case basis.

At the time we compiled this information, the dress code at Brixton was as follows:

  • Hats may not be worn in the visits hall, with the exception of religious headwear (e.g. Sikh turbans, Jewish yarmulkes, Muslim Kufi, the Hijab and Rastafarian hats). These will be subject to searching as per HMP Brixton’s searching policy.
  • Gloves and scarves may not be worn. These should be left in the lockers provided in the visits entrance.
  • Hooded tops may be worn, but not with the hood up.
  • Dresses, skirts and shorts must reach the knee in the standing position; high cut shorts are not permitted
  • Tops must cover both breasts, shoulders, and the midriff area and must not be transparent. Cleavage must be covered and a bra must be worn. Athletic singlets (vests) are not
  • Torn or ripped jeans with any holes will not be permitted. Avoid wearing jeans with tears, rips or holes as your visit may be rejected
  • Footwear must have closed toes and backs. Flip-flops, sliders sandals are not acceptable.
  • No high heel shoes permitted.
  • Clothing with any logos connected to a sporting team may not be worn by visitors who are 13 years old or over. Clothing displaying offensive patterns or logos will not be permitted (such as cannabis leaves, racist logos or offensive language).

If the clothing you are wearing does not meet the above criteria you will not be offered an alternative and entry will be refused.

What can I bring in for my children?

Please note, some of these rules may have changed during the Covid-19 pandemic. Please contact the prison to confirm.

The following items must be left at the top desk when entering the visits hall:

  • a maximum of two babies’ bottles, which must be transparent to enable an effective search,
  • two nappies,
  • baby wipes,
  • carry car seats are only permitted for babies under six months and the car seat is subject to a thorough search.

Money

How do I send money to a prisoner?

From 2nd November 2020 the way prisoners can send and receive money has changed. You can no longer send money by bank transfer, cheque, postal order or send cash by post to any prison. You’ll need to send money through the Money to Prisoners Portal using a debit card instead. 

The Money to Prisoners Portal service is free, secure and available in all prisons in England and Wales.

To get started on the Portal you will need the prisoner's date of birth and prisoner number.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

  • are unable to use a computer, a smart phone or the internet
  • do not have a debit card

You cannot give money to the prisoner during a visit.

Banned items

Do not attempt to bring any of the following into prison during your visit:

  • illegal drugs,
  • alcohol,
  • weapons,
  • a camera,
  • a mobile phone,
  • indecent or obscene material,
  • material that threatens the security of the prison,
  • material that is written in code.

If you are unsure what you can bring, contact the prison directly.

Rules of the Visiting Hall

Please note, because of the Covid-19 pandemic there will be extra guidance in place as outlined above in the ‘At your visit’ section.

It is important to follow these rules at all times because breaking the rules could result in visits being cancelled or stopped early and prisoners receiving red entries. Serious breaches could even result in visiting bans, closed visits and prisoners receiving an adjudication. CCTV is in constant operation.

  • Do not behave in any way which disrupts the visits of others.
  • Anti-social behaviour will not be tolerated.
  • Hands must be kept in view at all times.
  • Inappropriate kissing or embracing which may be deemed indecent to staff or visitors alike will not be permitted.
  • Visitors must leave medical items, nappies and baby wipes at the top desk when entering the visits hall.
  • The table is to remain between the visitor and the prisoner at all times.
  • Visitors’ seats must remain against the wall.
  • Feet must be kept off the tables and your chair on the floor – use all four legs.
  • No coats or jumpers are allowed at the back of a chair.

If you are not wearing an item of clothing, you must hang it up, including children’s coats.

  • No hats are permitted to be worn at any time in the visits hall, unless on religious grounds.
  • Only three fathers and children are allowed in the children’s play area at any one time.
  • Prisoners are to remain seated at all times. If you have any queries please ask staff or the Visits Orderly.
  • No prisoners are allowed to walk to the café or vending machines.
  • Prisoners may ask their visitor or the Visits Orderly for information on the refreshments available.
  • Please kindly remember that your children remain your responsibility at all times.

Can visits be terminated?

Yes, under the following circumstances:

  • If a staff member overhears a conversation that may pose a threat to the security or good order and discipline of the establishment.
  • If an unauthorized article – that is, any item that has not been authorised by staff – is passed.
  • If inappropriate behaviour continues, the visit will be terminated and the reason for the termination recorded in the visits log.
  • Where behaviour is totally unacceptable or it is believed that the security of the establishment has been compromised, the visit must cease immediately.
  • Where it is believed that an illicit item has been passed, the Officer in charge of visits must remove the prisoner immediately and conduct a full search. The visitor should be removed from the visits hall and either detained until the police arrive or escorted from the establishment.

What constitutes ‘inappropriate behaviour’?

Inappropriate behaviour is defined as any behaviour that may present a risk to the security of the establishment, or behaviour that is deemed indecent. All visitors and prisoners need to be aware that inappropriate physical interaction is prohibited and, in some cases, is a criminal act.

Closed Visits and the banning of visitors

Prisoners subject to Closed Visits will be reviewed on a monthly basis by Security and the restrictions may be extended or reduced after taking into consideration intelligence. The Head of Security or Operations may ban any visitor who is found to be involved in smuggling prohibited items or engaging in inappropriate behaviour. The ban will usually be in force for three months, at which point it will be then be subject to a review.

Visitors may appeal by putting any representations in writing to the Governor. Where this poses difficulty, visitors may gain assistance in the Visitors Centre. Where the behaviour of a visitor is considered to have posed a significant risk to the security and good order of the establishment or staff, visitors or prisoners in the visit area, a ban will be considered.

In all cases where a ban is imposed, a letter will be sent to the visitor and a copy placed on the prisoners Security file.

 

Financial Assistance for Visits

If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU). For more information, click here.

 

Sending Property to a Prisoner

Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm.

All parcels or hand-ins must be authorised via an application to reception which can be made via your imprisoned loved one. They will be allowed an initial clothing parcel fifty six days from the date of sentencing. Prisoners may then apply to be considered for an additional parcel twelve calendar months from their last parcel. Should there be any additional items within the package, they will be returned to the sender and nothing will be passed on to the prisoner.

Unfortunately, items brought in without a signed application will not be accepted. All prisoners are able to buy items they want and need through the approved suppliers, whose catalogues are available in the prison.

Further Information

Safer Custody

If you are worried that your loved one is at immediate risk while they are a resident at this prison, you can contact the Safer Custody team on 0208 588 6156.

You may be asked to leave a voicemail. Please make sure you include:

  • Your name.
  • The reason that you are calling.
  • The name of your family member/friend (and their prison number if you know it).
  • Your telephone number (so that the prison can call you back).

Please wait at least 24 hours for a call back before contacting the prison again.

If you have any non-urgent questions or concerns about your loved one please call the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday).