Prisoners' families Prison Visitors' Guides HMP Brixton Social visits are re-opening at this prison. You can find updated information on times, how to book, and what to expect below. Address: HMP Brixton Jebb Avenue London SW2 5XF Governor: Dave Bamford Pact Worker contact: [email protected] Visitors’ Centre Telephone: 0208 588 6225 (Monday - Wednesday from 1pm - 5pm, Thursday from 8am - 5pm and Saturday and Sunday, 8.15am - 4pm). Visiting times as of 10th August 2020: Please note: this information is being periodically reviewed by HMP Brixton and is subject to change. We will update this visitors' guide as soon as possible with any changes. Visits at HMP Brixton are currently operating on a four-week rotation timetable from Monday 3rd August 2020. Week 1 and 3 Time Monday Tuesday Wednesday Thursday Friday Time Saturday Sunday 08:30 – 09:30 G Wing 09:15 - 10:15 C Wing B Wing 10:30 – 11:30 A Wing 11:00 - 12:00 G Wing A Wing 14:15 – 15:15 C Wing G Wing (shielders only) A Wing B Wing 14:45 - 15:45 D Wing C Wing 16:00 – 17:00 B Wing A Wing G Wing LPU Week 2 and 4 Time Monday Tuesday Wednesday Thursday Friday Time Saturday Sunday 08:30 – 09:30 G Wing 09:15 - 10:15 G Wing (shielders only) (Week 2) B Wing (shielders only) (Week 4) B Wing (Week 2) G Wing (shielders only) (Week 4) 10:30 – 11:30 A Wing 11:00 - 12:00 G Wing A Wing 14:15 – 15:15 B Wing G Wing A Wing D Wing (Week 2) B Wing (Week 4) 14:45 - 15:45 A Wing (shielders only) (Week 2) LPU (Week 4) C Wing 16:00 – 17:00 A Wing G Wing C Wing B Wing Booking your visit From 27th July you will be able to book your visit. At the moment, visits can only be booked over the phone and not online. To book your visit: Telephone: 0208 678 1433 You will need: the name and date of birth of the person you would like to visit, their prison number, date of births for all the visitors coming with you. Booking line opening hours: Mon-Fri, between 13:15 – 16:15. All visits must be booked in advance. Only those visitors whose details have been listed on the Prisoner’s Authorisation Contact List (as provided by the prisoner) and those whom are named on the booking will be allowed entry into the prison. Prison staff cannot add visitor(s) to a Prisoner’s Authorisation Contact List without the consent and authorisation of a Prisoner. Adults and children must all have Identification; for more information regarding Identification, please see Identification Policy below. Who can visit? Visits will only be allowed by people who are symptom free, who have not been asked to self-isolate and who have not recently come into contact with anyone who has symptoms or is self-isolating. Visits will prioritise re-establishing face-to-face contact with close family members (or significant others) This may comprise of one of the following grouping combinations only: A single adult (aged 18 or over) who must be a partner, parent, foster-parent, grandparent, carer, or significant other Two adults (aged 18 or over): who must be two parents, two foster parents, two grandparents, two adult immediate relatives or significant other, or a mixture of these (e.g. a parent and a grandparent), but all visitors must live together as part of the same household A single adult (aged 18 or over): who must be a partner, parent, foster-parent, grandparent, carer or adult close relative or significant other and up to two dependent children (e.g. son, daughter) of the person being visited All visitors (adult and children) must live together as part of the same household Two adults (aged 18 or over): who must be two parents, two foster parents, two grandparents, two adult immediate relatives or significant other1, or a mixture of these (e.g. a parent and a grandparent); and one dependent child (e.g. son, daughter) of the person being visited All visitors must live together as part of the same household Visits will not therefore be allowed from: Any combinations of persons not from the same household with the exception of two parents of a child in custody Three adults Unaccompanied children (Exceptionally, at governor’s discretion over 16 will be permitted) People who are not closely related to the prisoner or identified as a significant other. At your visit In order to keep visitors, residents and staff as safe as possible, there will be a number of new rules and guidelines which have been put in place by the prison service. Download our quick guide to help you with what to expect at your visit. These include, but may not be limited to: All visitors are advised to arrive at least 30 minutes before the start of their visit to allow for the slower admission process. Adherence to social distancing (still 2 metres for prisons) rules in the visitors’ centre (where open), queuing to enter the visits hall, and in the visits hall. Hand washing and sanitizing to maintain hygiene standards. Equipment will be made available. Face coverings will be made available to visitors on arrival to the prison. Visitors will be required to wear the face coverings provided whilst on the prison premises and during the visit. Exemptions are in place for people with certain health conditions (such as breathing difficulties), disabled people and children under the age of 11. No physical contact is permitted at any point during the visit. As physical contact is the most common way of transmitting the virus, this rule will be strictly enforced. Children accompanied by adults can visit. However, the adult who comes with them will be responsible for making sure that the child remains in their seat throughout the visit. We do realise how hard this is going to be, but please work with us and we hope that you understand why we are asking for this. Visitors will be required to have their temperature taken (without physical contact) to ensure they do not have any Covid symptoms. This is an additional measure to ensure that no one is put at risk of contracting the virus. This will be taken 15 minutes after your arrival at the Visitors’ Centre. There are no double visits – only single visits sessions to give more prisoners an opportunity to have a visits. At the end of the visits session, visitors will leave the visits hall in a controlled manner (a table at a time). There will be no refreshments available in the initial weeks when visits resumes, as part of national guidance. It will only be possible to book 1 visit per prisoner per month, to ensure everyone has a fair and equal opportunity to receive a visit. However, vacancies will be advertised to the wing if their visits session is not booked at maximum capacity. These will be advertised and made available to book 48 hours prior to the visit, between the hours of 2-3pm, enabling prisoners to have a second visit booked within the month. Family Support from Pact Pact family support will be available by email and you can access this by contacting [email protected] If your issue is complex and you need to talk to us in person, please include your number in the email and tell us that you would like a call back - it would also be helpful if you could let us know whether we are able to leave a message if there is no answer - and we will aim to get back to you as soon as we possibly can. If you have urgent concerns about the welfare of your loved one in prison, please call the prison Safer Custody line directly. You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system: Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend) Email the team on [email protected] Other ways to keep in touch Phone To speak to a prisoner on the phone, the prisoner has to call you using a prison phone. Prison staff can listen to and record most types of call. Some calls aren’t monitored, for example when a prisoner calls a legal adviser. Letters Letters to prisoners should be addressed to: HMP Brixton Jebb Avenue LONDON SW2 5XF (Prisoners name and prison number) You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner. If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to his name. Email Brixton uses a service called Email a Prisoner, which can be accessed here. Through this service, family and friends can send a message which is printed out and delivered by prison staff by hand. Once you have signed up, you will receive an activation link via email which you must click on in order to activate your account and send a message. You must buy a minimum of £5 credit in order to use the service, which runs at a cost of 40p per email and at no charge to the recipient. Voicemail Family members and friends can sign up to Prison Voicemail at prisonvoicemail.com, a service which allows social contacts to exchange voicemails with prisoners. On signing up, you will be given a unique local landline number you can call at any time to leave a message; this message will be instantly available for your loved one to listen to. Prisoners can check their messages by dialling the same unique number from any phone in the prison and may leave a reply. When the message has been heard, the family member receives an instant text notification, signalling they may leave another message. In order to access messages, the prisoner pays the cost of a landline call, but the cost of the service itself is paid by the family or friend. Plans start from £5 per month. Security checks You may be required to have your finger or thumb prints scanned as part of a security check. You may also have an iris scan. Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender). During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages. As a condition of entry to HMP Brixton, all visitors will be searched. Refusal to comply with any search will result in the visitor being refused entry. All visitors will be required to undergo a Level B rub-down search; this may include a search by passive drug dog. Female visitors and children under the age of 16 will only be searched by female staff; male visitors can be searched by either male or female staff. Identification Policy For all visits you will need to take secure self-identification e.g. passport, citizen documentation, driving licence and a household bill as proof of address. In most cases you will need two forms of documentation. If you do not have a passport or driving license you can order a free citizen ID card. The cost of the application to date is £10 for delivery within 21 working days, or £30 for fast track next day delivery. You can find out more at www.citizencard.com. Staff will accept the following forms of identification: passport, including foreign passports and time expired passports where the photograph is still recognisable, EC identify card, photograph driving license, immigration photo card, senior citizen's public transport photo pass issued by a local authority, employer’s ID card, but only if this clearly shows the name of the visitor and the employer and has a photograph or signature which can be compared with the visitor’s appearance, citizen photo card – these are provided free and are available through the Visits Centre on satisfactory evidence of two of the items below. If you are unable to produce any of the above, then staff will accept two or more of those listed below: birth or marriage certificate (if applicable), rail or bus pass with photograph, bank statement dated within the past three months, young person’s ‘proof of age’ card, trade union card, foreign identity or residents card, utility bills – gas, electricity, phone, council tax, water, dated no more than six months previous to the date of visit, medical card, paper driving license. Failure to provide an acceptable form of identification may result in entry into the establishment being refused. Children’s Identification Policy You must provide one of the following forms of ID for your child: passport, full birth certificate, citizen card, young persons ‘proof of age’ card, medical card. The Personal Child Health Record (PCHR)/Red Book is not an accepted form of ID for children or young people. Dress code Please note, there will be extra restrictions in place during the Covid pandemic, including visitors being required to wear face masks during visits. For security, health and safety reasons, some prisons have a specific dress code for visitors and others have a more relaxed policy, making assessments on a case by case basis. At the time we compiled this information, the dress code at Brixton was as follows: Hats may not be worn in the visits hall, with the exception of religious headwear (e.g. Sikh turbans, Jewish yarmulkes, Muslim Kufi, the Hijab and Rastafarian hats). These will be subject to searching as per HMP Brixton’s searching policy. Gloves and scarves may not be worn. These should be left in the lockers provided in the visits entrance. Hooded tops may be worn, but not with the hood up. Dresses, skirts and shorts must reach the knee in the standing position; high cut shorts are not Tops must be sufficient to cover both breasts and the midriff area and must not be transparent. Cleavage must be appropriately covered so as not to cause offence. Athletic singlets (vests) are not Torn or ripped jeans with any holes are not Footwear must be enclosed. Sandals are appropriate, but flip-flops are not Clothing with any logos connected to a sporting team may not be worn by visitors who are 13 and over. Clothing displaying offensive patterns or logos will not be permitted (such as cannabis leaves, racist logos or offensive language). If the clothing you are wearing does not meet the above criteria you will be offered an alternative; if you are unwilling to wear the alternative, entry will be refused. What can I bring in for my children? Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm. The following items must be left at the top desk when entering the visits hall: a maximum of two babies’ bottles, which must be transparent to enable an effective search, two nappies, baby wipes, carry car seats are only permitted for babies under six months and the car seat is subject to a thorough search. Money You cannot give money to the prisoner during a visit. HM Brixton offers the service of online, mobile or telephone banking which allows faster, cheaper and more secure payments to prisoner accounts. The money sent using this service should, in most cases, reach prisoner accounts within one working day. To access this service, you will need the prisoner number as well as the prisoner’s date of birth. Payment reference: (prison number) AND (prisoner’s date of birth) e.g. A1234JG10/01/1959 Prison Bank Details: Account Number – 10018743 Sort Code – 60-70-80 Banned items Do not attempt to bring any of the following into prison during your visit: illegal drugs, alcohol, weapons, a camera, a mobile phone, indecent or obscene material, material that threatens the security of the prison, material that is written in code. If you are unsure what you can bring, contact the prison directly. Rules of the Visiting Hall Please note, because of the Covid pandemic there will be extra guidance in place as outlined above in the ‘At your visit’ section. It is important to follow these rules at all times because breaking the rules could result in visits being cancelled or stopped early and prisoners receiving red entries. Serious breaches could even result in visiting bans, closed visits and prisoners receiving an adjudication. CCTV is in constant operation. Do not behave in any way which disrupts the visits of others. Anti-social behaviour will not be tolerated. Hands must be kept in view at all times. Inappropriate kissing or embracing which may be deemed indecent to staff or visitors alike will not be permitted. Visitors must leave medical items, nappies and baby wipes at the top desk when entering the visits hall. The table is to remain between the visitor and the prisoner at all times. Visitors’ seats must remain against the wall. Feet must be kept off the tables and your chair on the floor – use all four legs. No coats or jumpers are allowed at the back of a chair. If you are not wearing an item of clothing, you must hang it up, including children’s coats. No hats are permitted to be worn at any time in the visits hall, unless on religious grounds. Only three fathers and children are allowed in the children’s play area at any one time. Prisoners are to remain seated at all times. If you have any queries please ask staff or the Visits Orderly. No prisoners are allowed to walk to the café or vending machines. Prisoners may ask their visitor or the Visits Orderly for information on the refreshments available. Please kindly remember that your children remain your responsibility at all times. Can visits be terminated? Yes, under the following circumstances: If a staff member overhears a conversation that may pose a threat to the security or good order and discipline of the establishment. If an unauthorized article – that is, any item that has not been authorised by staff – is passed. If inappropriate behaviour continues, the visit will be terminated and the reason for the termination recorded in the visits log. Where behaviour is totally unacceptable or it is believed that the security of the establishment has been compromised, the visit must cease immediately. Where it is believed that an illicit item has been passed, the Officer in charge of visits must remove the prisoner immediately and conduct a full search. The visitor should be removed from the visits hall and either detained until the police arrive or escorted from the establishment. What constitutes ‘inappropriate behaviour’? Inappropriate behaviour is defined as any behaviour that may present a risk to the security of the establishment, or behaviour that is deemed indecent. All visitors and prisoners need to be aware that inappropriate physical interaction is prohibited and, in some cases, is a criminal act. Closed Visits and the banning of visitors Prisoners subject to Closed Visits will be reviewed on a monthly basis by Security and the restrictions may be extended or reduced after taking into consideration intelligence. The Head of Security or Operations may ban any visitor who is found to be involved in smuggling prohibited items or engaging in inappropriate behaviour. The ban will usually be in force for three months, at which point it will be then be subject to a review. Visitors may appeal by putting any representations in writing to the Governor. Where this poses difficulty, visitors may gain assistance in the Visitors Centre. Where the behaviour of a visitor is considered to have posed a significant risk to the security and good order of the establishment or staff, visitors or prisoners in the visit area, a ban will be considered. In all cases where a ban is imposed, a letter will be sent to the visitor and a copy placed on the prisoners Security file. Financial Assistance for Visits If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU). For more information, click here. Sending Property to a Prisoner Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm. All parcels or hand-ins must be authorised via an application to reception which can be made via your imprisoned loved one. They will be allowed an initial clothing parcel fifty six days from the date of sentencing. Prisoners may then apply to be considered for an additional parcel twelve calendar months from their last parcel. Should there be any additional items within the package, they will be returned to the sender and nothing will be passed on to the prisoner. Unfortunately, items brought in without a signed application will not be accepted. All prisoners are able to buy items they want and need through the approved suppliers, whose catalogues are available in the prison. Further Information Safer Custody If you are worried that your loved one is at immediate risk while they are a resident at this prison, you can contact the Safer Custody team on 0208 588 6156. You may be asked to leave a voicemail. Please make sure you include: Your name. The reason that you are calling. The name of your family member/friend (and their prison number if you know it). Your telephone number (so that the prison can call you back). Please wait at least 24 hours for a call back before contacting the prison again. If you have any non-urgent questions or concerns about your loved one please call the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday). See some information that needs updating? This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP Brixton. If you notice anything that is incorrect on this page, please contact us on [email protected] Any further information can be found on the prison website at www.justice.gov.uk/contacts/prison-finder/brixton or you can ring the main switchboard on 020 8588 6000.