UPDATE: 07/01/2021 - Due to the new lockdown measures across England, face-to-face social visits at this prison are suspended until further notice.

Purple Visits video calls will be available during this period.

    During this time, you can contact Pact's Family Engagement team by emailing [email protected]. You can also take a look at other ways to keep in touch while visits are suspended.

    For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).


    Social visits are re-opening at this prison. You can find updated information on times, how to book, and what to expect below.


    HMP Coldingley

    Shaftesbury Road




    GU24 9EX

    Acting Governor: Niall Bryant

    Main Switchboard: 01483 344300

    Pact Worker Contact: [email protected] 

    Pact Family Support Office: 01483 344 476

    Emergency Contact: 0800 4961475             

    Visitors’ Centre Email: [email protected] or [email protected]

    Follow HMP Coldingley on Twitter for the latest updates.

    Visiting Times

    Visiting Times


    10:00 - 11:00 and 14:00 - 15:00


    10:00 - 11:00 and 14:00 - 15:00


    10:00 - 11:00 and 14:00 - 15:00


    10:00 - 11:00 and 14:00 - 15:00


    10:00 - 11:00


    No visits


    No visits

    Booking a visit:

    As social visits start to re-open, booking visits will be prisoner-led. This means that prisoners will book their own visit through the internal application system. All applications will be sent to the correspondence team, who will check the visitors are approved and email them the time of the visit and an information sheet about the expectations of the visit.

    All visits must be booked at least 24-hours in advance. Only those visitors whose details have been listed on the Prisoner’s Authorisation Contact List (as provided by the prisoner) and those whom are named on the booking will be allowed entry into the prison. 

    Prison staff cannot add visitor(s) to a Prisoner’s Authorisation Contact List without the consent and authorisation of a Prisoner.

    Adults and children must all have Identification; for more information regarding Identification, please see Identification Policy below.

    At your visit

    In order to keep visitors, residents and staff as safe as possible, there will be a number of new rules and guidelines which have been put in place by the prison service. Download our quick guide to help you with what to expect at your visit.

    These include, but may not be limited to:

    • All visitors are advised to arrive at least 30 minutes before the start of their visit to allow for the slower admission process.
    • Adherence to social distancing (still 2 metres for prisons) rules in the visitors’ centre (where open), queuing to enter the visits hall, and in the visits hall.
    • Hand washing and sanitizing to maintain hygiene standards. Equipment will be made available.
    • Face coverings will be made available to visitors on arrival to the prison. Visitors will be required to wear the face coverings provided whilst on the prison premises and during the visit. Exemptions are in place for people with certain health conditions (such as breathing difficulties), disabled people and children under the age of 11.
    • No physical contact is permitted at any point during the visit. As physical contact is the most common way of transmitting the virus, this rule will be strictly enforced.
    • Children accompanied by adults can visit. However, the adult who comes with them will be responsible for making sure that the child remains in their seat throughout the visit. We do realise how hard this is going to be, but please work with us and we hope that you understand why we are asking for this.
    • Visitors will be required to have their temperature taken (without physical contact) to ensure they do not have any Covid symptoms. This is an additional measure to ensure that no one is put at risk of contracting the virus. This will be taken 15 minutes after your arrival at the Visitors’ Centre.
    • There are no double visits – only single visits sessions to give more prisoners an opportunity to have a visits.
    • At the end of the visits session, visitors will leave the visits hall in a controlled manner (a table at a time).
    • There will be no refreshments available in the initial weeks when visits resumes, as part of national guidance.
    • It will only be possible to book 1 visit per prisoner per month, to ensure everyone has a fair and equal opportunity to receive a visit. However, vacancies will be advertised to the wing if their visits session is not booked at maximum capacity. These will be advertised and made available to book 48 hours prior to the visit, between the hours of 2-3pm, enabling prisoners to have a second visit booked within the month.

    Download HMP Coldingley's Notice to Visitors for more specific information about your visit to HMP Coldingley.

    Family Support from Pact

    Pact family support will be available by email and you can access this by contacting [email protected] If your issue is complex and you need to talk to us in person, please include your number in the email and tell us that you would like a call back - it would also be helpful if you could let us know whether we are able to leave a message if there is no answer - and we will aim to get back to you as soon as we possibly can. If you have urgent concerns about the welfare of your loved one in prison, please call the prison Safer Custody line directly.

    You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system:

    • Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend)
    • Email the team on [email protected]

    If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team.

    Other ways to keep in touch


    To speak to a prisoner on the phone, the prisoner has to call you using a prison phone.

    Prison staff can listen to and record most types of call. Some calls aren’t monitored, for example when a prisoner calls a legal advisor.


    Letters to prisoners should be addressed to: 

    (Prisoners name and prison number)

    HMP Coldingley

    Shaftesbury Road




    GU24 9EX

    You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner.

    If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to his name.


    Coldingley uses a service called Email a Prisoner, which can be accessed here.

    Through this service, family and friends can send a message which is printed out and delivered by prison staff by hand. Once you have signed up, you will receive an activation link via email which you will need to click on in order to activate your account and send a message. You need to buy a minimum of £5 credit in order to use the service, which runs at a cost of 40p per email.


    Family members and friends can sign up to Prison Voicemail at prisonvoicemail.com, a service which allows social contacts to exchange voicemails with prisoners.

    On signing up, you will be given a unique local landline number you can call at any time to leave a message; this message will be instantly available for your loved one to listen to. Prisoners can check their messages by dialling the same unique number from any phone in the prison and may leave a reply. When the message has been heard, the family member receives an instant text notification, signalling they may leave another message.

    In order to access messages, the prisoner pays the cost of a landline call, but the cost of the service itself is paid by the family or friend.

    Plans start from £5 per month.

    Security checks

    You may be required to have your finger or thumb prints scanned as part of a security check. You may also have an iris scan.

    Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender).

    During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages.

    Identification Policy

    For all visits you will need to take one item from List A or two items from List B.

    List A

    • Passport, including foreign passports, and time expired passports where the photograph is still recognisable
    • EC identity card
    • Driving licence
    • Benefits book
    • Senior citizen’s public transport pass issued by a local authority
    • Photographic employer’s or student ID card

    List B

    • Birth or marriage certificate
    • Rail or bus pass with photo
    • Cheque book or credit/debit card (counts as one, will not be accepted as two)
    • Employer’s pass or ID or student ID card
    • Young person’s ‘proof of age’ card
    • Trade Union or National Union of Students’ (NUS) membership card
    • Library card, if it has a signature that can be compared with the visitor’s signature
    • Rent book
    • Foreign identity or resident’s card (other than EC ID cards acceptable in their own right)
    • Expired documents from the above lists that appear satisfactory in other ways

    Children’s Identification Policy

    Visitors will need to provide one of the following forms of identification for the child on a visit:

    • Personal Child Health Record (also known as the PCHR or 'red book'),
    • passport,
    • birth certificate.

    Dress code

    For security, health and safety reasons, some prisons have a specific dress code for visitors and others have a more relaxed policy, making assessments on a case by case basis.

    At the time we compiled this information, the dress code at Coldingley was as follows:

    • no revealing clothing,
    • no damaged clothing that reveals underwear or genitalia,
    • no hooded tops,
    • no hats or scarves in the visits hall,
    • skirts and shorts must be no shorter than mid-thigh,
    • midriff not visible,
    • no underwear showing,
    • cleavage must not be excessive.

    This is not exhaustive and staff may make a judgement call on security grounds.

    What can I bring in for my children?

    Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm.

    You are allowed to take in the following items for children:

    • baby milk,
    • baby wipes,
    • nappies may be left in the searching area.

    Food and drink

    Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm.

    A selection of food and drinks are available for purchase in the Visits Hall. Paper money is not permitted, so make sure you bring coins. There is a maximum limit of £15 for each adult and £5 for each child.


    You cannot give money to the prisoner during a visit.

    Money can be sent to a prisoner using your debit card or by bank transfer. This can be done online: www.gov.uk/send-prisoner-money.

    Cheques or Postal Orders must be made payable to “The Governor”, and the prisoners’ name and prison number must be written on the back, as well as the name and address of the sender. The envelope should be addressed to the prisoner with his prison number.

    In order to be able to establish when the money arrived at the Prison, it is always safest to post the money via either Special or Recorded Delivery. This will also assist should the post go missing.

    Banned items

    Do not attempt to bring any of the following into prison during your visit:

    • illegal drugs,
    • alcohol,
    • weapons,
    • a camera,
    • a mobile phone,
    • indecent or obscene material,
    • material that threatens the security of the prison,
    • material that is written in code.

    If you are unsure what you can bring, contact the prison directly.

    Financial Assistance for Visits

    If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU). Click here for more information.

    Sending Property to a Prisoner

    As of 31 July 2015, nothing can be handed in at the Prison, with the exception of books.

    All prisoners are able to buy the items that they want and need through the approved suppliers, whose catalogues are available in the prison.

    Photographs and postal orders must also always be posted in. 

    Only court clothes can be posted in without the need for an application being made first. The parcel must be clearly marked as ‘court clothes’ and cannot contain any other additional items. Court clothes are defined as the following:

    • suit trousers or skirt,
    • shirt or blouse,
    • jacket,
    • tie,
    • shoes,
    • belt (no large buckles).

    Should there be any additional items within the package, it will be returned, and nothing will be passed on to the prisoner. Please note that court clothes are held in reception until the prisoner is actually going to court. Lastly, jeans, t-shirts and trainers will not be accepted as court clothes. 

    A printable version of this Visitors' Guide is available to download here: Coldingley

    Further Information

    If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 0800 4961475.

    You may be asked to leave a voicemail. Please make sure you include:

    • Your name.
    • The reason that you are calling.
    • The name of your family member/friend (and their prison number if you know it).
    • Your telephone number (so that the prison can call you back).

    Please wait at least 24 hours for a call back before contacting the prison again.

    If you are worried about your loved one while they are resident at this prison you can also call the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday).

    See some information that needs updating?

    This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP Coldingley. If you notice anything that is incorrect on this page, please contact us on [email protected]

    Any further information can be found on the prison website at www.justice.gov.uk/contacts/prison-finder/coldingley or you can ring the main switchboard on 01483 344 300.