Please note

Due to the restrictions put in place for us around the Coronavirus outbreak, Pact staff are not currently operating from prison premises. For the short term, Pact family support will be available by email and you can access this by contacting [email protected] If your issue is complex and you need to talk to us in person, please include your number in the email and tell us that you would like a callback - it would also be helpful if you could let us know whether we are able to leave a message if there is no answer - and we will aim to get back to you as soon as we possibly can. If you have urgent concerns about the welfare of your loved one in prison, please call the prison Safer Custody line directly.

HMP Coldingley

This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP Coldingley. 

If you notice anything that is incorrect on this page, please contact us on [email protected]

Any further information can be found on the prison website at or you can ring the main switchboard on 01483 344300.

On 24th March 2020 the Government announced that all prison visits are temporarily cancelled until further notice. Read the full announcement here.


Remember, there are other ways to contact your loved ones:


You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system:

If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team.


HMP Coldingley

Shaftesbury Road




GU24 9EX

Governor: Jo Sims

Main Switchboard: 01483 344300

Pact Worker Contact: David Bruccoleri

Pact Family Support Office: 01483 344 476

Emergency Contact: 0800 4961475             

Visitors’ Centre Email: [email protected]

Visiting Times


13:45 – 15:45


No Visits


13:45 – 15:45


13:45 – 15:45


13:45 – 15:45


13:45 – 15:45


09:30 – 11:00 then 13:45 – 15:45

A range of Family Days including Lifer/IPP Days, Children’s Days and Adult Days are held on a regular basis. Please contact Pact at HMP Coldingley for further details.

Please note: Tuesday evening visits are no longer taking place at HMP Coldingley.

Booking a visit:

All visits must be booked in advance. Only those visitors whose details have been listed on the Prisoner’s Authorisation Contact List (as provided by the prisoner) and those whom are named on the booking will be allowed entry into the prison. 

Prison staff cannot add visitor(s) to a Prisoner’s Authorisation Contact List without the consent and authorisation of a Prisoner.

Adults and children must all have Identification; for more information regarding Identification, please see Identification Policy below.

To book your visit

Visits can be booked online:

You will need:

  • the name and date of birth of the person you would like to visit,
  • their prison number,
  • dates of births for all the visitors coming with you.

If you have not received a confirmation email within three working days please email: [email protected]

Alternatively, you can ask the prisoner to book for you using the Visits Request Form.

At your visit

Visits can be extremely emotional and the process can be confusing. All prisons have differing processes for making visits and also differing security checks.

Security checks

You may be required to have your finger or thumb prints scanned as part of a security check. You may also have an iris scan.

Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender).

During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages.

Identification Policy

For all visits you will need to take one item from List A or two items from List B.

List A

  • Passport, including foreign passports, and time expired passports where the photograph is still recognisable
  • EC identity card
  • Driving licence
  • Benefits book
  • Senior citizen’s public transport pass issued by a local authority
  • Photographic employer’s or student ID card

List B

  • Birth or marriage certificate
  • Rail or bus pass with photo
  • Cheque book or credit/debit card (counts as one, will not be accepted as two)
  • Employer’s pass or ID or student ID card
  • Young person’s ‘proof of age’ card
  • Trade Union or National Union of Students’ (NUS) membership card
  • Library card, if it has a signature that can be compared with the visitor’s signature
  • Rent book
  • Foreign identity or resident’s card (other than EC ID cards acceptable in their own right)
  • Expired documents from the above lists that appear satisfactory in other ways

Children’s Identification Policy

Visitors will need to provide one of the following forms of identification for the child on a visit:

  • Personal Child Health Record (also known as the PCHR or 'red book'),
  • passport,
  • birth certificate.

Dress code

For security, health and safety reasons, some prisons have a specific dress code for visitors and others have a more relaxed policy, making assessments on a case by case basis.

At the time we compiled this information, the dress code at Coldingley was as follows:

  • no revealing clothing,
  • no damaged clothing that reveals underwear or genitalia,
  • no hooded tops,
  • no hats or scarves in the visits hall,
  • skirts and shorts must be no shorter than mid-thigh,
  • midriff not visible,
  • no underwear showing,
  • cleavage must not be excessive.

This is not exhaustive and staff may make a judgement call on security grounds.

What can I bring in for my children?

You are allowed to take in the following items for children:

  • baby milk,
  • baby wipes,
  • nappies may be left in the searching area.

Food and drink

A selection of food and drinks are available for purchase in the Visits Hall. Paper money is not permitted, so make sure you bring coins. There is a maximum limit of £15 for each adult and £5 for each child.


You cannot give money to the prisoner during a visit.

Money can be sent to a prisoner using your debit card or by bank transfer. This can be done online:

Cheques or Postal Orders must be made payable to “The Governor”, and the prisoners’ name and prison number must be written on the back, as well as the name and address of the sender. The envelope should be addressed to the prisoner with his prison number.

In order to be able to establish when the money arrived at the Prison, it is always safest to post the money via either Special or Recorded Delivery. This will also assist should the post go missing.

Banned items

Do not attempt to bring any of the following into prison during your visit:

  • illegal drugs,
  • alcohol,
  • weapons,
  • a camera,
  • a mobile phone,
  • indecent or obscene material,
  • material that threatens the security of the prison,
  • material that is written in code.

If you are unsure what you can bring, contact the prison directly.

Financial Assistance for Visits

If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU). Click here for more information.

Keeping in touch


To speak to a prisoner on the phone, the prisoner has to call you using a prison phone.

Prison staff can listen to and record most types of call. Some calls aren’t monitored, for example when a prisoner calls a legal advisor.


Letters to prisoners should be addressed to: 

(Prisoners name and prison number)

HMP Coldingley

Shaftesbury Road




GU24 9EX

You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner.

If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to his name.


Coldingley uses a service called Email a Prisoner, which can be accessed here.

Through this service, family and friends can send a message which is printed out and delivered by prison staff by hand. Once you have signed up, you will receive an activation link via email which you will need to click on in order to activate your account and send a message. You need to buy a minimum of £5 credit in order to use the service, which runs at a cost of 40p per email.


Family members and friends can sign up to Prison Voicemail at, a service which allows social contacts to exchange voicemails with prisoners.

On signing up, you will be given a unique local landline number you can call at any time to leave a message; this message will be instantly available for your loved one to listen to. Prisoners can check their messages by dialling the same unique number from any phone in the prison and may leave a reply. When the message has been heard, the family member receives an instant text notification, signalling they may leave another message.

In order to access messages, the prisoner pays the cost of a landline call, but the cost of the service itself is paid by the family or friend.

Plans start from £5 per month.

Sending Property to a Prisoner

As of 31 July 2015, nothing can be handed in at the Prison, with the exception of books.

All prisoners are able to buy the items that they want and need through the approved suppliers, whose catalogues are available in the prison.

Photographs and postal orders must also always be posted in. 

Only court clothes can be posted in without the need for an application being made first. The parcel must be clearly marked as ‘court clothes’ and cannot contain any other additional items. Court clothes are defined as the following:

  • suit trousers or skirt,
  • shirt or blouse,
  • jacket,
  • tie,
  • shoes,
  • belt (no large buckles).

Should there be any additional items within the package, it will be returned, and nothing will be passed on to the prisoner. Please note that court clothes are held in reception until the prisoner is actually going to court. Lastly, jeans, t-shirts and trainers will not be accepted as court clothes. 

A printable version of this Visitors' Guide is available to download here: Coldingley

Further Information

If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 0800 4961475.


You may be asked to leave a voicemail. Please make sure you include:

  • Your name.
  • The reason that you are calling.
  • The name of your family member/friend (and their prison number if you know it).
  • Your telephone number (so that the prison can call you back).


Please wait at least 24 hours for a call back before contacting the prison again.


If you are worried that your loved one is at immediate risk please call the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday).