Please note: Face to face social visits have resumed at this prison. You can find updated information on timeshow to book, and what to expect below. Purple Visits video calls are available. You can also take a look at other ways to keep in touch.

If you need support:

You can email the team at HMP Huntercombe directly by emailing [email protected].

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team.

***

Address:

HMP Huntercombe

Nuffield

Henley-on-Thames

Oxfordshire

RG9 5SB

Governor: David Redhouse

Pact Worker contact: Rachel Hurst (Family Engagement Manager) 01491 643 323 or [email protected] 

The Dedicated Confidential Number for prisoner concerns is: 0345 0390 015 (answerphone) or to speak to someone directly in the prison in the case of an emergency: 01491 643 325.

Visitors’ Centre Telephone: 01491 643 328

Visiting Times after 17th April 2021

Visiting Times

Monday

Closed

Tuesday

Closed

Wednesday

Closed

Thursday

Closed

Friday

Closed

Saturday

14:00-16:00

Sunday

14:00-16:00

Legal Visits

Monday

Closed

Tuesday

09:00-11:30

Wednesday

Closed

Thursday

09:00-11:30

Friday

Closed

Saturday

Closed

Sunday

Closed

 

Booking a visit:

Visits will commence at this prison from 17th April 2021. All visits must be booked in advance. Visits cannot be booked more than 4 weeks in advance. Only those visitors whose details have been listed on the Prisoner’s Authorisation Contact List (as provided by the prisoner) and those whom are named on the booking will be allowed entry into the prison. 

Prison staff cannot add visitor(s) to a Prisoner’s Authorisation Contact List without the consent / authorisation of a Prisoner.

Adults and children must all have identification; for more information regarding identification, please see Identification Policy below.

To book your visit

Telephone the Booking Line on 01491 643 151 between 10am and 12pm on Tuesdays, Wednesdays and Thursdays.

Who can visit?

Up to 3 visitors including children (and a maximum of 2 adults) per resident will be allowed on the visit. All visitors must be from the same household (and visitors will need to provide evidence of their address to prove there is no inter-household mixing.)

At your visit

In order to keep visitors, residents and staff as safe as possible, there will be a number of new rules and guidelines which have been put in place by the prison service. Download our quick guide to help you with what to expect at your visit.

These changes include but are not limited to the following:

  • All visitors (with the exception of children under 11) will have to wear face coverings.
  • There will be no physical contact between visitors and residents.

NOTICE: As of 28th May 2021 there have been changes to rules around physical contact during visits and on the number of households who can visit someone in prison.

Physical contact

Children aged 11 and under will now be allowed to hug the loved one they are visiting in prison. There are no restrictions to the contact children under 11 can have, if it is in line with the prison’s normal rules. Children can leave their seat but will need to stay in the area marked out during the visit.

From 22nd July 2021, prisons in England and Wales can begin to allow visitors who test negative for Covid-19 to have physical contact with the person they are visiting. 

In order to have physical contact, you will be required to show a negative Covid-19 test result for a test taken on the day of your visit. The testing is voluntary, but it will help prisons identify potential cases of Covid-19 before they come into the prison and therefore reduce the chances of reducing prison regimes in the future. 

Visitors who choose to be tested will do so when they arrive at the prison, or alternatively, can take a test in the community or at home on the day of their visit. Visitors who take a test at home must provide evidence of their negative test result. If you test negative, you will be allowed physical contact with the person you are visiting. Each prison will decide individually what physical contact is allowed, based on pre-Covid-19 visiting policies, so physical contact may differ from prison to prison.

If you test positive for Covid-19, your visit will be postponed. You will be able to rebook after your isolation period. Visitors will be given information on where to get help and support.

To protect prisons, visitors are encouraged to access the widely available twice weekly rapid testing in the community. 

You can read more about testing to physical contact here: https://www.prisonadvice.org.uk/News/testing-for-physical-contact-what-does-it-mean-for-you.

Expansion of visits

Visitors from two households can now visit a person in prison at the same time. You can find out the maximum number of visitors allowed on a visit by contacting the prison directly. Adults and children who are over 11 must continue follow social distancing rules from the person you are visiting in prison.

For more information

You can view the updated guidance here.

Security checks

You may be required to have your finger or thumb prints scanned as part of a security check. You may also have an iris scan.

Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender).

During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages.

Identification Policy

You will need to bring one or more forms of identification with you to all your prison visits.

If you have photographic identification (ID with your name and picture on - for example, a passport or driving licence) then you will only need to show this one form of ID. You can find a list of acceptable types of photographic ID in List A below

If you do not have photographic identification, you will need to show two different forms of ID before you are allowed to visit. You can find a list of the acceptable forms of non-photographic ID in List B and List C below

 

List A: Acceptable types of photographic ID

You can use any one of the following documents with your photograph on:

 If you aren't able to provide one of the ID documents listed above, you will need to provide two different forms of ID – one from List B and one from List C.

If you don’t have photographic ID you must provide one of the following ID documents:

 List B

  • A Home Office travel document (convention travel document, stateless person's document, one-way document or a certificate of travel).
  • An older person's bus pass.
  • Freedom Pass.
  • Proof of age card recognised under the Proof of Age Standards Scheme (PASS)without a unique reference number.

 

In addition to one of the above documents, you will also need to provide one of the items from the following list:

 List C

  • Your birth or adoption certificate.
  • An education certificate from a regulated and recognised educational institution (such as an NVQ, SQA, GCSE, A Level or degree certificate)
  • A rental or purchase agreement for a residential property (signed and dated).
  • Your marriage or civil partnership certificate.
  • A bank, building society or credit union current account card (which has your name on it).

 Any combination of the above documents should be accepted, but you will need one from List B and one from List C.

Children’s Identification Policy

Acceptable identification for children can be their passport if they have one, birth certificate and for younger children, their medical red book is accepted.

Dress code

  • No hats or scarves and head coverings which are not worn on religious grounds
  • No metal hair accessories, including pins in headdresses
  • No steel toe capped shoes/boots or cycle/motorcycle shoes
  • No non-prescription glasses, i.e. sunglasses
  • No heavy metal chains and pendants
  • No crop tops revealing the navel        
  • No backless or see through tops
  • No low cut tops revealing cleavage
  • No male vests of any kind
  • No uniforms of any kind/no football shirts
  • No damaged clothes/ripped jeans
  • No items of clothing that display abusive or insulting words
  • Only 1 pair of trousers
  • No mini or very short skirts/dresses, unless worn with leggings (no skin to be showing)
  • No shorts of hot pants length; all shorts must be mid-thigh to knee length
  • No ponchos

What can I bring in for my children?

Carrycots, nappies (max 2), baby food (must be sealed), or milk (no glass containers) will be allowed in the main Visits Hall.

Food and drink

The Visits Hall has a Sandwich Bar serving sandwiches, cakes, confectionary and drinks. A maximum of £20 in coins can be taken into the visits hall.

If you would like to know more specific information on what you can bring, please contact the prison directly via the details at the top of the page.

Money

How do I send money to a prisoner?

From 2nd November 2020 the way prisoners can send and receive money has changed. You can no longer send money by bank transfer, cheque, postal order or send cash by post to any prison. You’ll need to send money through the Money to Prisoners Portal using a debit card instead. 

The Money to Prisoners Portal service is free, secure and available in all prisons in England and Wales.

To get started on the Portal you will need the prisoner's date of birth and prisoner number.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

  • are unable to use a computer, a smart phone or the internet
  • do not have a debit card

You cannot give money to the prisoner during a visit.

Banned items

Do not attempt to bring any of the following into prison during your visit:

  • illegal drugs
  • alcohol
  • weapons
  • a camera
  • a mobile phone
  • indecent or obscene material
  • material that threatens the security of the prison
  • material that is written in code

If you are unsure what you can bring, contact the prison directly.

Financial Assistance for Visits

If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU). For more information, please visit www.gov.uk/staying-in-touch-with-someone-in-prison

Keeping in touch

Phone

To speak to a prisoner on the phone, the prisoner has to call you using a prison phone.

Prison staff can listen to and record most types of call. Some calls aren’t monitored, for example when a prisoner calls a legal adviser.

Letters

Letters to prisoners should be addressed to: 

Prisoners name and prison number

HMP Huntercombe

Bradley Road

Henley-on-Thames

RG5 9SG

You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner.

If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to his name.

Email

www.emailaprisoner.com

Write an email, press 'send' and sit back in the knowledge the email will be delivered safely, securely & ready for delivery to the prison. Your message is printed inside the prison and will be included in the daily mail delivery. From all corners of the World you can now stay in contact with prisoners, all for 40p per message.

Voicemail

www.prisonvoicemail.com

Call your Prison Voicemail number from your mobile at any time and leave a message. The message is instantly available at the other end. They simply dial their Prison Voicemail number from any phone in the prison. The call costs them the price of a normal landline call. After listening, the prisoner can leave you a reply. When you receive a notification, just call your Prison Voicemail number to listen and respond

Sending Property to a Prisoner

No property can be posted or brought in to the prison except in extreme circumstances with written permission from the Governor. With the exception of books.

All prisoners are able to buy the items that they want/need through the approved suppliers, whose catalogues are available in the Prison.

 A printable PDF version of this guide is available for download here: Huntercombe

Further Information

Safer Custody

If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 01491 643 407.

You may be asked to leave a voicemail. Please make sure you include:

  • Your name.
  • The reason that you are calling.
  • The name of your family member/friend (and their prison number if you know it).
  • Your telephone number (so that the prison can call you back).

Please wait at least 24 hours for a call back before contacting the prison again.

If you have non-urgent questions or concerns while your loved one is resident at HMP Huntercombe, you can call the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday).

See some information that needs updating?

This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP Huntercombe. If you notice anything that is incorrect on this page, please contact us on [email protected]

Any further information can be found on the prison website at www.justice.gov.uk/contacts/prison-finder/huntercombe or you can ring the main switchboard on 01491 643 100.