Prisoners' families and children Prison Visitors' Guides HMP Huntercombe Please note: Face to face social visits have resumed at this prison. You can find updated information on times, how to book, and what to expect below. Purple Visits video calls are available. You can also take a look at other ways to keep in touch. If you need support: You can email the team at HMP Huntercombe directly by emailing [email protected]. For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend). If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team. *** Address: HMP Huntercombe Nuffield Henley-on-Thames Oxfordshire RG9 5SB Governor: David Redhouse Pact Worker contact: Rachel Hurst (Family Engagement Manager) 01491 643 323 or [email protected] The Dedicated Confidential Number for prisoner concerns is: 0345 0390 015 (answerphone) or to speak to someone directly in the prison in the case of an emergency: 01491 643 325. Visitors’ Centre Telephone: 01491 643 328 Visiting Times after 17th April 2021 Visiting Times Monday Closed Tuesday Closed Wednesday Closed Thursday Closed Friday Closed Saturday 14:00-16:00 Sunday 14:00-16:00 Legal Visits Monday Closed Tuesday 09:00-11:30 Wednesday Closed Thursday 09:00-11:30 Friday Closed Saturday Closed Sunday Closed Booking a visit: Visits will commence at this prison from 17th April 2021. All visits must be booked in advance. Visits cannot be booked more than 4 weeks in advance. Only those visitors whose details have been listed on the Prisoner’s Authorisation Contact List (as provided by the prisoner) and those whom are named on the booking will be allowed entry into the prison. Prison staff cannot add visitor(s) to a Prisoner’s Authorisation Contact List without the consent / authorisation of a Prisoner. Adults and children must all have identification; for more information regarding identification, please see Identification Policy below. To book your visit Telephone the Booking Line on 01491 643 151 between 10am and 12pm on Tuesdays, Wednesdays and Thursdays. Who can visit? Up to 3 visitors including children (and a maximum of 2 adults) per resident will be allowed on the visit. All visitors must be from the same household (and visitors will need to provide evidence of their address to prove there is no inter-household mixing.) At your visit In order to keep visitors, residents and staff as safe as possible, there will be a number of new rules and guidelines which have been put in place by the prison service. Download our quick guide to help you with what to expect at your visit. These changes include but are not limited to the following: All visitors (with the exception of children under 11) will have to wear face coverings. There will be no physical contact between visitors and residents. NOTICE: As of 28th May 2021 there have been changes to rules around physical contact during visits and on the number of households who can visit someone in prison. Physical contact Children aged 11 and under will now be allowed to hug the loved one they are visiting in prison. There are no restrictions to the contact children under 11 can have, if it is in line with the prison’s normal rules. Children can leave their seat but will need to stay in the area marked out during the visit. Anyone over the age of 11 must still follow social distancing guidelines during visits and will not be able to have physical contact with the person they are visiting. This has been decided as Covid-19 spreads faster in prisons, so it remains too high a risk to allow a full return to physical contact during visits at this time. However, children under 11 have a lower transmission risk which is why this decision has been made. To protect prisons, visitors are encouraged to access the widely available twice weekly rapid testing in the community. NOTICE: This prison is taking part in a pilot which will allow all visitors to have physical contact with the person they’re visiting following a negative rapid test result. Testing is voluntary and if you do not want to take a test, you will still be able to have a visit. However, if you do not take a test you will not be able to have physical contact with the person you are visiting. Expansion of visits Visitors from two households can now visit a person in prison at the same time. You can find out the maximum number of visitors allowed on a visit by contacting the prison directly. Adults and children who are over 11 must continue follow social distancing rules from the person you are visiting in prison. For more information You can view the updated guidance here. Security checks You may be required to have your finger or thumb prints scanned as part of a security check. You may also have an iris scan. Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender). During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages. Identification Policy You will need to bring one or more forms of identification with you to all your prison visits. If you have photographic identification (ID with your name and picture on - for example, a passport or driving licence) then you will only need to show this one form of ID. You can find a list of acceptable types of photographic ID in List A below. If you do not have photographic identification, you will need to show two different forms of ID before you are allowed to visit. You can find a list of the acceptable forms of non-photographic ID in List B and List C below. List A: Acceptable types of photographic ID You can use any one of the following documents with your photograph on: Your passport. An identity card from a European Union (EU) or European Economic Area (EEA) country. A UK photocard driving licence. An Northern Ireland Electoral identity card. A United States passport card. A proof of age card recognised under the Proof of Age Standards Scheme (PASS)with a unique reference number. This includes the Citizen Card. Remember: Prisoners' families can get a 50% discount on the cost of a Citizen Card by using the discount code 'PACT' when applying online. An Armed Forces identity card A UK biometric residence permit(BRP). If you aren't able to provide one of the ID documents listed above, you will need to provide two different forms of ID – one from List B and one from List C. If you don’t have photographic ID you must provide one of the following ID documents: List B A Home Office travel document (convention travel document, stateless person's document, one-way document or a certificate of travel). An older person's bus pass. A Freedom Pass. Proof of age card recognised under the Proof of Age Standards Scheme (PASS)without a unique reference number. In addition to one of the above documents, you will also need to provide one of the items from the following list: List C Your birth or adoption certificate. An education certificate from a regulated and recognised educational institution (such as an NVQ, SQA, GCSE, A Level or degree certificate) A rental or purchase agreement for a residential property (signed and dated). Your marriage or civil partnership certificate. A bank, building society or credit union current account card (which has your name on it). Any combination of the above documents should be accepted, but you will need one from List B and one from List C. Children’s Identification Policy Acceptable identification for children can be their passport if they have one, birth certificate and for younger children, their medical red book is accepted. Dress code No hats or scarves and head coverings which are not worn on religious grounds No metal hair accessories, including pins in headdresses No steel toe capped shoes/boots or cycle/motorcycle shoes No non-prescription glasses, i.e. sunglasses No heavy metal chains and pendants No crop tops revealing the navel No backless or see through tops No low cut tops revealing cleavage No male vests of any kind No uniforms of any kind/no football shirts No damaged clothes/ripped jeans No items of clothing that display abusive or insulting words Only 1 pair of trousers No mini or very short skirts/dresses, unless worn with leggings (no skin to be showing) No shorts of hot pants length; all shorts must be mid-thigh to knee length No ponchos What can I bring in for my children? Carrycots, nappies (max 2), baby food (must be sealed), or milk (no glass containers) will be allowed in the main Visits Hall. Food and drink The Visits Hall has a Sandwich Bar serving sandwiches, cakes, confectionary and drinks. A maximum of £20 in coins can be taken into the visits hall. If you would like to know more specific information on what you can bring, please contact the prison directly via the details at the top of the page. Money How do I send money to a prisoner? From 2nd November 2020 the way prisoners can send and receive money has changed. You can no longer send money by bank transfer, cheque, postal order or send cash by post to any prison. You’ll need to send money through the Money to Prisoners Portal using a debit card instead. The Money to Prisoners Portal service is free, secure and available in all prisons in England and Wales. To get started on the Portal you will need the prisoner's date of birth and prisoner number. If you cannot use the online service, you may be able to apply for an exemption - for example if you: are unable to use a computer, a smart phone or the internet do not have a debit card You cannot give money to the prisoner during a visit. Banned items Do not attempt to bring any of the following into prison during your visit: illegal drugs alcohol weapons a camera a mobile phone indecent or obscene material material that threatens the security of the prison material that is written in code If you are unsure what you can bring, contact the prison directly. Financial Assistance for Visits If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU). For more information, please visit www.gov.uk/staying-in-touch-with-someone-in-prison Keeping in touch Phone To speak to a prisoner on the phone, the prisoner has to call you using a prison phone. Prison staff can listen to and record most types of call. Some calls aren’t monitored, for example when a prisoner calls a legal adviser. Letters Letters to prisoners should be addressed to: Prisoners name and prison number HMP Huntercombe Bradley Road Henley-on-Thames RG5 9SG You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner. If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to his name. Email www.emailaprisoner.com Write an email, press 'send' and sit back in the knowledge the email will be delivered safely, securely & ready for delivery to the prison. Your message is printed inside the prison and will be included in the daily mail delivery. From all corners of the World you can now stay in contact with prisoners, all for 40p per message. Voicemail www.prisonvoicemail.com Call your Prison Voicemail number from your mobile at any time and leave a message. The message is instantly available at the other end. They simply dial their Prison Voicemail number from any phone in the prison. The call costs them the price of a normal landline call. After listening, the prisoner can leave you a reply. When you receive a notification, just call your Prison Voicemail number to listen and respond Sending Property to a Prisoner No property can be posted or brought in to the prison except in extreme circumstances with written permission from the Governor. With the exception of books. All prisoners are able to buy the items that they want/need through the approved suppliers, whose catalogues are available in the Prison. A printable PDF version of this guide is available for download here: Huntercombe Further Information Safer Custody If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 01491 643 407. You may be asked to leave a voicemail. Please make sure you include: Your name. The reason that you are calling. The name of your family member/friend (and their prison number if you know it). Your telephone number (so that the prison can call you back). Please wait at least 24 hours for a call back before contacting the prison again. If you have non-urgent questions or concerns while your loved one is resident at HMP Huntercombe, you can call the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday). See some information that needs updating? This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP Huntercombe. If you notice anything that is incorrect on this page, please contact us on [email protected] Any further information can be found on the prison website at www.justice.gov.uk/contacts/prison-finder/huntercombe or you can ring the main switchboard on 01491 643 100.