UPDATE: 07/01/2021 - Due to the new lockdown measures across England, face-to-face social visits at this prison are suspended until further notice.

    Purple Visits video calls will be available during this period.

    During this time, the Pact team will be on hand to provide support and updates to prisoners' loved ones via email. Please email us at [email protected] You can also take a look at other ways to keep in touch while visits are suspended.

    For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).


    You can find updated information on times, how to book, and what to expect below.


    South Littleton
    WR11 8TZ

    Governor: Jamie Bennett

    Pact Worker contact: [email protected] 

    Visiting Times as of 11th August 2020


    No Visits


    14:00 - 16:00 (staggered visits for 1 hour only)


    No Visits


    No Visits


    No Visits


    14:00 – 16:00 (staggered visits for 1 hour only)


    No Visits


    Booking a visit:

    Please note: many prisons are currently only accepting visit bookings by phone and not online.

    To book your visit

    Telephone: 01386 295 188 between the hours of 09:30-14:30 Mon – Fri

    Online: https://www.gov.uk/prison-visits

    You will need:

    • the name and date of birth of the person you would like to visit,
    • their prison number,
    • date of births for all the visitors coming with you.

    All visits must be booked 72 hours in advance. Only those visitors whose details have been listed on the Prisoner’s Authorisation Contact List (as provided by the prisoner) and those whom are named on the booking will be allowed entry into the prison. 

    Prison staff cannot add visitor(s) to a Prisoner’s Authorisation Contact List without the consent/authorisation of a Prisoner.

    Adults and children must all have Identification; for more information regarding Identification, please see Identification Policy below.

    Who can visit?

    Visits will only be allowed by people who are symptom free, who have not been asked to self-isolate and who have not recently come into contact with anyone who has symptoms or is self-isolating.

    Visits will prioritise re-establishing face-to-face contact with close family members (or significant others) This may comprise of one of the following grouping combinations only:


    A single adult (aged 18 or over) who must be a partner, parent, foster-parent, grandparent, carer, or significant other




    Two adults (aged 18 or over): who must be two parents, two foster parents, two grandparents, two adult immediate relatives or significant other, or a mixture of these (e.g. a parent and a grandparent), but all visitors must live together as part of the same household


    A single adult (aged 18 or over):  who must be a partner, parent, foster-parent, grandparent, carer or adult close relative or significant other




    up to two dependent children (e.g. son, daughter) of the person being visited


    All visitors (adult and children) must live together as part of the same household


    Two adults (aged 18 or over): who must be two parents, two foster parents, two grandparents, two adult immediate relatives or significant other1, or a mixture of these (e.g. a parent and a grandparent);



    one dependent child (e.g. son, daughter) of the person being visited


    All visitors must live together as part of the same household


    Visits will not therefore be allowed from:

    • Any combinations of persons not from the same household with the exception of two parents of a child in custody
    • Three adults
    • Unaccompanied children (Exceptionally, at governor’s discretion over 16 will be permitted)
    • People who are not closely related to the prisoner or identified as a significant other.

    At your visit

    In order to keep visitors, residents and staff as safe as possible, there will be a number of new rules and guidelines which have been put in place by the prison service. Download our quick guide to help you with what to expect at your visit.

    HMP Long Lartin have also published a notice for visitors with more information about the new procedures and processes in place at visits. Read more on their Twitter feed.

    Family Support from Pact

    Pact family support will be available by email and you can access this by contacting [email protected]. If your issue is complex and you need to talk to us in person, please include your number in the email and tell us that you would like a call back - it would also be helpful if you could let us know whether we are able to leave a message if there is no answer - and we will aim to get back to you as soon as we possibly can. If you have urgent concerns about the welfare of your loved one in prison, please call the prison Safer Custody line directly.

    You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system:

    • Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend)
    • Email the team on [email protected]

    Other ways to keep in touch


    To speak to a prisoner on the phone, the prisoner has to call you using a prison phone.

    Prison staff can listen to and record most types of call. Some calls aren’t monitored, for example when a prisoner calls a legal adviser.


    Letters to prisoners should be addressed to: 

    (Prisoners name and prison number) 

    (Prison address)

    You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner.

    If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to his name.

    HMP Long Lartin currently put all mail through a 72 hour quarantine period before it is processed.

    No Letters should be sent in a ‘Jiffy bag’ or padded envelope, these will be rejected and returned to sender.



    Security checks

    You may be required to have your finger or thumb prints scanned as part of a security check. You may also have an iris scan.

    Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender).

    During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages.

    Identification Policy

    For all visits you will need to take secure self- identification e.g. passport, citizen documentation, driving licence and a household bill as proof of address. In most cases you will need two forms of documentation.

    If you do not have a passport or driving license you can order a citizen ID card that you can use. You can find out more here www.citizencard.com.

    Children’s Identification Policy

    Birth certificate



    The above all accepted forms of ID for Children.

    If the prisoner is subject to child restrictions the prisoner must apply for permission to have visits from children.

    Dress code

    Please note, there will be extra restrictions in place during the Covid pandemic, including visitors being required to wear face masks during visits.

    This information notice is to advise visitors of the acceptable standards of dress when visiting at HMP Long Lartin.  Visitors to HMP Long Lartin must be dressed appropriately at all times, this reflects our aim to create a family atmosphere as part of the reducing re-offending and decency agenda. This instruction applies to all visitors to the establishment regardless of age and gender.  Please note, if you are unable to meet the requirements of this dress code on arrival you may not be permitted to enter the establishment until you have changed into appropriate alternative clothing.

     The following types of clothing are not permitted:

    •  Any clothing that is deemed inappropriate for a family environment
    • Headwear (other than for religious purposes).
    • Clothing that displays offensive material.
    • No footwear with protective toecaps or flip flops / Sliders

    All clothing should be of a type which would allow staff to carry out the required levels of searching without difficulty.

    In addition to the above, the following items will not be allowed into the establishment:

    • Any clothing fitted with large buckles, spikes, chains and/or excessive amounts of zips.
    • Belts with large buckles.
    • Hats
    • Gloves
    • Scarves
    • Handkerchiefs (tissues are available in the Visits hall).
    • Watches
    • Excessive jewellery or any piercings which cannot be easily shown to searching staff.

    Locker facilities are located in the Visitors Centre for outer garments and personal effects. Visitors are reminded that staff are required to search visitors as a condition of entry and that all visits take place at the discretion of the Duty Governor.

    What can I bring in for my children?

    Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm.

    Nappies, wipes and sealed bottles of baby food are allowed to be taken in to the visits hall these must be kept within bags that are provided in the visit centre.

    Food and drink

    Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm.

    Hot and cold drinks are available, fruit and sealed snacks are available as well as gluten free options.

    Baguettes are available during midweek visits.

    Visitors are allowed to take £20 per visitor and this needs to be in coinage, a small amount of coinage can be exchanged on site.

    If you would like to know more specific information on what you can bring, please contact the prison directly on the details at the top of the page.


    You cannot give money to the prisoner during a visit. All money for prisoners must be posted in. Cheques or Postal Orders must be made payable to “The Governor”, and the prisoners’ name and prison number must be written on the back, as well as the name and address of the sender.

    In order to be able to establish when the money arrived at the Prison, it is always safest to post the money via either Special or Recorded Delivery. This will also assist should the money go astray.

    Money can also be sent electronically following the instructions on the government website : https://www.gov.uk/send-prisoner-money you will need to know the indivduals prison number.

    Banned items

    Do not attempt to bring any of the following into prison during your visit:

    • illegal drugs
    • alcohol
    • weapons
    • a camera
    • a mobile phone
    • indecent or obscene material
    • material that threatens the security of the prison
    • material that is written in code

    If you are unsure what you can bring, contact the prison directly.

    Financial Assistance for Visits

    If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU). Click here for more information.

    Sending Property to a Prisoner

    Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm.

    All prisoners are able to buy the items that they want/need through the approved suppliers, whose catalogues are available in the prison.

    If a prisoner requires clothing for any exceptional reason then he can apply for this on his residential wing.

    Books and magazines can be given to the prison staff in the Visit Centre and after being processed will be given to the prisoner.

    Further Information

    If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 0800 4961455.

    You may be asked to leave a voicemail. Please make sure you include:

    • Your name.
    • The reason that you are calling.
    • The name of your family member/friend (and their prison number if you know it).
    • Your telephone number (so that the prison can call you back).

    Please wait at least 24 hours for a call back before contacting the prison again.

    If you have a non-urgent question or concern about your loved one while they are resident at this prison please call the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday).

    See some information that needs updating?

    This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP Long Lartin. If you notice anything that is incorrect on this page, please contact us on [email protected]

    Any further information can be found on the prison website at www.justice.gov.uk/contacts/prison-finder/long-lartin  or you can ring the main switchboard on 01386 295 100.