Please note: Social visits have restarted at this prison. You can find updated information on timeshow to book, and what to expect below. Purple Visits video calls are available. You can also take a look at other ways to keep in touch.

    If you need support:

    You can also email the team at HMP Long Lartin directly by emailing [email protected].

    For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

    See some information that needs updating?

    If you notice anything that is incorrect on this page, please contact us on [email protected] Any further information can be found on the prison website at  or you can ring the main switchboard on 01386 295 100.



    South Littleton
    WR11 8TZ

    Governor: Jamie Bennett

    Pact Worker contact: [email protected] 

    Visiting Times 


    No Visits


    14:00 - 16:00 (staggered visits for 1 hour only)


    No Visits


    14:00 - 16:00 (staggered visits for 1 hour only)


    No Visits


    14:00 – 16:00 (staggered visits for 1 hour only)


    14:00 - 16:00 (staggered visits for 1 hour only)


    Booking a visit:

    Please note: many prisons are currently only accepting visit bookings by phone and not online.

    To book your visit

    Telephone: 01386 295 188 between the hours of 09:30-14:30 Mon – Fri


    You will need:

    • the name and date of birth of the person you would like to visit,
    • their prison number,
    • date of births for all the visitors coming with you.

    All visits must be booked 72 hours in advance. Only those visitors whose details have been listed on the Prisoner’s Authorisation Contact List (as provided by the prisoner) and those whom are named on the booking will be allowed entry into the prison. 

    Prison staff cannot add visitor(s) to a Prisoner’s Authorisation Contact List without the consent/authorisation of a Prisoner.

    Adults and children must all have Identification; for more information regarding Identification, please see Identification Policy below.

    Who can visit?

    Visits will only be allowed by people who are symptom free, who have not been asked to self-isolate and who have not recently come into contact with anyone who has symptoms or is self-isolating.

    Visits will prioritise re-establishing face-to-face contact with :


    A single adult (aged 18 or over) who must be a partner, parent, foster-parent, grandparent, carer, or significant other




    Two adults (aged 18 or over): who must be two parents, two foster parents, two grandparents, two adult immediate relatives or significant other, or a mixture of these (e.g. a parent and a grandparent)


    A single adult (aged 18 or over):  who must be a partner, parent, foster-parent, grandparent, carer or adult close relative or significant other




    up to two dependent children (e.g. son, daughter) of the person being visited


    Two adults (aged 18 or over): who must be two parents, two foster parents, two grandparents, two adult immediate relatives or significant other, or a mixture of these (e.g. a parent and a grandparent);



    one dependent child (e.g. son, daughter) of the person being visited



    At your visit

    In order to keep visitors, residents and staff as safe as possible, there will be a number of new rules and guidelines which have been put in place by the prison service. Download our quick guide to help you with what to expect at your visit.

    HMP Long Lartin have also published a notice for visitors with more information about the new procedures and processes in place at visits. Read more on their Twitter feed.

    NOTICE: As of 28th May 2021 there have been changes to rules around physical contact during visits and on the number of households who can visit someone in prison.

    Physical contact

    Children aged 11 and under will now be allowed to hug the loved one they are visiting in prison. There are no restrictions to the contact children under 11 can have, if it is in line with the prison’s normal rules. Children can leave their seat but will need to stay in the area marked out during the visit.

    From 22nd July 2021, prisons in England and Wales can begin to allow visitors who test negative for Covid-19 to have physical contact with the person they are visiting. 

    In order to have physical contact, you will be required to show a negative Covid-19 test result for a test taken on the day of your visit. The testing is voluntary, but it will help prisons identify potential cases of Covid-19 before they come into the prison and therefore reduce the chances of reducing prison regimes in the future. 

    Visitors who choose to be tested will do so when they arrive at the prison, or alternatively, can take a test in the community or at home on the day of their visit. Visitors who take a test at home must provide evidence of their negative test result. If you test negative, you will be allowed physical contact with the person you are visiting. Each prison will decide individually what physical contact is allowed, based on pre-Covid-19 visiting policies, so physical contact may differ from prison to prison.

    If you test positive for Covid-19, your visit will be postponed. You will be able to rebook after your isolation period. Visitors will be given information on where to get help and support.

    To protect prisons, visitors are encouraged to access the widely available twice weekly rapid testing in the community. 

    You can read more about testing to physical contact here:

    Expansion of visits

    Visitors from two households can now visit a person in prison at the same time. You can find out the maximum number of visitors allowed on a visit by contacting the prison directly. Adults and children who are over 11 must continue follow social distancing rules from the person you are visiting in prison.

    For more information

    You can view the updated guidance here.

    Family Support from Pact

    Pact family support will be available by email and you can access this by contacting [email protected]. If your issue is complex and you need to talk to us in person, please include your number in the email and tell us that you would like a call back - it would also be helpful if you could let us know whether we are able to leave a message if there is no answer - and we will aim to get back to you as soon as we possibly can. If you have urgent concerns about the welfare of your loved one in prison, please call the prison Safer Custody line directly.

    You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system:

    • Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend)
    • Email the team on [email protected]

    Other ways to keep in touch


    To speak to a prisoner on the phone, the prisoner has to call you using a prison phone.

    Prison staff can listen to and record most types of call. Some calls aren’t monitored, for example when a prisoner calls a legal adviser.


    Letters to prisoners should be addressed to: 

    (Prisoners name and prison number) 

    (Prison address)

    You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner.

    If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to his name.

    HMP Long Lartin currently put all mail through a 72 hour quarantine period before it is processed.

    No letters should be sent in a ‘jiffy bag’ or padded envelope, these will be rejected and returned to sender.


    Security checks

    You may be required to have your finger or thumb prints scanned as part of a security check. You may also have an iris scan.

    Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender).

    During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages.

    Identification Policy

    You will need to bring one or more forms of identification with you to all your prison visits.

    If you have photographic identification (ID with your name and picture on - for example, a passport or driving licence) then you will only need to show this one form of ID. You can find a list of acceptable types of photographic ID in List A below. 

    If you do not have photographic identification, you will need to show two different forms of ID before you are allowed to visit. You can find a list of the acceptable forms of non-photographic ID in List B and List C below. 


    List A: Acceptable types of photographic ID

    You can use any one of the following documents with your photograph on:

     If you aren't able to provide one of the ID documents listed above, you will need to provide two different forms of ID – one from List B and one from List C.

    If you don’t have photographic ID you must provide one of the following ID documents:

     List B

    • A Home Office travel document (convention travel document, stateless person's document, one-way document or a certificate of travel).
    • An older person's bus pass.
    • Freedom Pass.
    • Proof of age card recognised under the Proof of Age Standards Scheme (PASS)without a unique reference number.


    In addition to one of the above documents, you will also need to provide one of the items from the following list:

     List C

    • Your birth or adoption certificate.
    • An education certificate from a regulated and recognised educational institution (such as an NVQ, SQA, GCSE, A Level or degree certificate)
    • A rental or purchase agreement for a residential property (signed and dated).
    • Your marriage or civil partnership certificate.
    • A bank, building society or credit union current account card (which has your name on it).

     Any combination of the above documents should be accepted, but you will need one from List B and one from List C

    Children’s Identification Policy

    Birth certificate



    The above all accepted forms of ID for Children.

    If the prisoner is subject to child restrictions the prisoner must apply for permission to have visits from children.

    Dress code

    Please note, there will be extra restrictions in place during the Covid pandemic, including visitors being required to wear face masks during visits.

    This information notice is to advise visitors of the acceptable standards of dress when visiting at HMP Long Lartin.  Visitors to HMP Long Lartin must be dressed appropriately at all times, this reflects our aim to create a family atmosphere as part of the reducing re-offending and decency agenda. This instruction applies to all visitors to the establishment regardless of age and gender.  Please note, if you are unable to meet the requirements of this dress code on arrival you may not be permitted to enter the establishment until you have changed into appropriate alternative clothing.

     The following types of clothing are not permitted:

    •  Any clothing that is deemed inappropriate for a family environment
    • Headwear (other than for religious purposes).
    • Clothing that displays offensive material.
    • No footwear with protective toecaps or flip flops / Sliders

    All clothing should be of a type which would allow staff to carry out the required levels of searching without difficulty.

    In addition to the above, the following items will not be allowed into the establishment:

    • Any clothing fitted with large buckles, spikes, chains and/or excessive amounts of zips.
    • Belts with large buckles.
    • Hats
    • Gloves
    • Scarves
    • Handkerchiefs (tissues are available in the Visits hall).
    • Watches
    • Excessive jewellery or any piercings which cannot be easily shown to searching staff.

    Locker facilities are located in the Visitors Centre for outer garments and personal effects. Visitors are reminded that staff are required to search visitors as a condition of entry and that all visits take place at the discretion of the Duty Governor.

    What can I bring in for my children?

    Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm.

    Nappies, wipes and sealed bottles of baby food are allowed to be taken in to the visits hall these must be kept within bags that are provided in the visit centre.

    Food and drink

    Please contact the prison to confirm this information.

    The tea bar in the Visits Hall is currently closed and there are no refreshments being served there. HMP Long Lartin are doing a reduced take away menu in the Visitors' Centre. 
    Please complete this form and return by midnight of the day BEFORE your visit to [email protected]

    You cannot give money to the prisoner during a visit. All money for prisoners must be posted in. Cheques or Postal Orders must be

    How do I send money to a prisoner?

    From 2nd November 2020 the way prisoners can send and receive money has changed. You can no longer send money by bank transfer, cheque, postal order or send cash by post to any prison. You’ll need to send money through the Money to Prisoners Portal using a debit card instead. 

    The Money to Prisoners Portal service is free, secure and available in all prisons in England and Wales.

    To get started on the Portal you will need the prisoner's date of birth and prisoner number.

    If you cannot use the online service, you may be able to apply for an exemption - for example if you:

    • are unable to use a computer, a smart phone or the internet
    • do not have a debit card

    You cannot give money to the prisoner during a visit.

    Banned items

    Do not attempt to bring any of the following into prison during your visit:

    • illegal drugs
    • alcohol
    • weapons
    • a camera
    • a mobile phone
    • indecent or obscene material
    • material that threatens the security of the prison
    • material that is written in code

    If you are unsure what you can bring, contact the prison directly.

    Financial Assistance for Visits

    If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU). Click here for more information.

    Sending Property to a Prisoner

    Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm.

    All prisoners are able to buy the items that they want/need through the approved suppliers, whose catalogues are available in the prison.

    If a prisoner requires clothing for any exceptional reason then he can apply for this on his residential wing.

    Books and magazines can be given to the prison staff in the Visit Centre and after being processed will be given to the prisoner.

    Further Information

    If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 0800 4961455.

    You may be asked to leave a voicemail. Please make sure you include:

    • Your name.
    • The reason that you are calling.
    • The name of your family member/friend (and their prison number if you know it).
    • Your telephone number (so that the prison can call you back).

    Please wait at least 24 hours for a call back before contacting the prison again.

    If you have a non-urgent question or concern about your loved one while they are resident at this prison please call the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday).

    See some information that needs updating?

    This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP Long Lartin. If you notice anything that is incorrect on this page, please contact us on [email protected]

    Any further information can be found on the prison website at  or you can ring the main switchboard on 01386 295 100.