Prisoners' families Prison Visitors' Guides HMP Send Social visits are re-opening at this prison. You can find updated information on times, how to book, and what to expect below. Address: HMP Send Ripley Road Woking Surrey GU23 7LJ Governor: Carlene Dixon Pact Worker contact: Sue Oliver, [email protected] Emergency contact: 01483 471000 Visitors’ Centre Telephone: 01483 471090 Visiting Times Monday No Visits Tuesday No Visits Wednesday No Visits Thursday 09:30 - 11:00 then 14:00 – 15:30 Friday No Visits Saturday 09:30 - 11:00 then 14:00 – 15:30 Sunday 09:30 - 11:00 then 14:00 – 15:30 Family Days are held on a regular basis. These include Children’s Day, Extended Family Days and Adult Days. Please contact the Visitors’ Centre for further details. Booking a visit To book your visit Telephone: 0300 060 6514 Lines are open Monday - Friday between 09:00 - 18:00, excluding Bank Holidays. Telephone bookings can be made until 18:00, two working days prior to a visit. Visits can be booked up to 28 days in advance. You will need a Visiting Order (VO) number to book on the telephone. VOs are sent to you directly by the prison at the request of the person you will be visiting. Visits can also be booked online at www.gov.uk/prison-visits You will need: the name and date of birth of the person you would like to visit, their prison number, dates of births for all the visitors coming with you. You will receive a confirmation email within 3 working days. All visits must be booked in advance. Only those visitors whose details have been listed on the Prisoner’s Authorisation Contact List (as provided by the prisoner) and those whom are named on the visits list will be allowed entry into the prison. Prison staff cannot add visitor(s) to a Prisoner’s Authorisation Contact List without the consent / authorisation of a Prisoner. Adults and children 16 years old and over must all have Identification; for more information regarding Identification, please see Identification Policy below. At your visit In order to keep visitors, residents and staff as safe as possible, there will be a number of new rules and guidelines which have been put in place by the prison service. Download our quick guide to help you with what to expect at your visit. Family Support from Pact Pact family support will be available by email and you can access this by contacting [email protected]. If your issue is complex and you need to talk to us in person, please include your number in the email and tell us that you would like a call back - it would also be helpful if you could let us know whether we are able to leave a message if there is no answer - and we will aim to get back to you as soon as we possibly can. If you have urgent concerns about the welfare of your loved one in prison, please call the prison Safer Custody line directly. You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system: Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend) Email the team on [email protected] Other ways to keep in touch Phone To speak to a prisoner on the phone, the prisoner has to call you using a prison phone. Prison staff can listen to and record most types of call. Some calls aren’t monitored, for example when a prisoner calls a legal adviser. Letters Letters to prisoners should be addressed to: (Prisoners name and prison number) HMP Send Ripley Road Woking Surrey GU23 7LJ You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner. If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to his name. Email Send uses a service called Email a Prisoner, which can be accessed here. Through this service, family and friends can send a message which is printed out and delivered by prison staff by hand. Once you have signed up, you will receive an activation link via email which you must click on in order to activate your account and send a message. You must buy a minimum of £5 credit in order to use the service, which runs at a cost of 40p per email and at no charge to the recipient. Voicemail Family members and friends can sign up to Prison Voicemail, a service which allows social contacts to exchange voicemails with prisoners. On signing up, you will be given a unique local landline number you can call at any time to leave a message; this message will be instantly available for your loved one to listen to. Prisoners can check their messages by dialling the same unique number from any phone in the prison and may leave a reply. When the message has been heard, the family member receives an instant text notification, signalling they may leave another message. In order to access messages, the prisoner pays the cost of a landline call, but the cost of the service itself is paid by the family or friend. Plans start from £5 per month. Security checks On entering HMP Send, you may be searched by a passive security dog. Make sure you wear clothes that are not contaminated by any form of drug as you may be returned to the Visitors’ Centre and will not be able to have your visit, or you may be put on a closed visit. This is when the prisoner and visitor are portioned by glass and cannot make physical contact. You may also be searched by a prison officer (of the same gender). During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages. Identification Policy For all visits you will need to take one item from List A or two items from List B: List A Passport, including foreign passports, and time expired passports where the photograph is still recognisable EC identity card Driving licence Benefits book Senior citizen’s public transport pass issued by a local authority Photographic employer’s ID or student ID card List B Birth or marriage certificate Rail or bus pass with photo Cheque book or credit/debit card (counts as one, will not accept as two) Employer’s pass or ID or student ID card Young person’s ‘proof of age’ card Trade Union or National Union of Students (NUS) membership card Library card, if it has a signature that can be compared with the visitor’s signature Rent book Foreign identity or resident’s card (other than EC ID cards, which are acceptable in their own right) Expired documents from the above lists that appear satisfactory in other ways If you do not have a passport or driving licence you can order a citizen ID card that you can use. You can find out more here www.citizencard.com. Children’s Identification Policy Children under the age of 16 do not need ID. Children aged 16 and over will need to provide ID as detailed in the table above. Dress code Please note, there will be extra restrictions in place during the Covid pandemic, including visitors being required to wear face masks during visits. For security, health and safety reasons, some prisons have a specific dress code for visitors and others have a more relaxed policy, making assessments on a case by case basis. At the time we compiled this information, the dress code at Send was as follows: no revealing clothing, no offensive slogans on clothing, no damaged clothing that reveals underwear or genitalia, no hats or scarves in the visits hall, no underwear showing, cleavage must not be excessive. This is not exhaustive and staff may make a judgement call on security grounds. If you are unsure about whether your clothing meets the criteria, please do contact the Visitors’ Centre beforehand and double check. If in any doubt, please avoid any of the above. What can I bring in for my children? Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm. Nappies and baby wipes are provided in the Visits Hall and must not be taken in. You may take in a bottle of baby milk or an empty bottle that can be filled with water or juice once in the Visits Hall. Food and drink Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm. Food and drink can be purchased from the Tea Bar in the Visits Hall. You can take in up to £30 in coins. Paper money is not allowed in the prison; however you can obtain change in the Visitors’ Centre. If you would like to know more specific information on what you can bring, please contact the prison directly on the details at the top of the page. Money You cannot give money to the prisoner during a visit. Money can be sent to a prisoner using your debit card or by bank transfer. This can be done online: www.gov.uk/send-prisoner-money. Cheques or Postal Orders must be made payable to “HMPS”, and the prisoners’ name and prison number must be written on the back, as well as the name and address of the sender. The envelope should be addressed to the prisoner with their prison number. In order to be able to establish when the money arrived at the Prison, it is always safest to post the money via either Special or Recorded Delivery. This will also assist should the post go astray. Banned items Do not attempt to bring any of the following into prison during your visit: illegal drugs, alcohol, weapons, a camera, a mobile phone, indecent or obscene material, material that threatens the security of the prison, material that is written in code. This list is not exhaustive and details off all banned items are clearly displayed in the Visitors’ Centre and the prison. If you are unsure what you can bring, contact the prison directly. Financial Assistance for Visits If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU). You can find further information or apply for help at www.gov.uk/helpwithprisonvisits. Sending Property to a Prisoner As of 31 July 2015, all property must be posted in; nothing can be handed in at the Prison. All prisoners are able to buy the items that they want or need through the approved suppliers, whose catalogues are available in the Prison. Any prisoner wishing to have property posted in, including clothes for court, must first make an application to Property Services in Reception; this means completing an application form. The application needs to include the details of all the property that she wishes to have posted in. Only once the application has been approved should the items be sent to the prisoner. Please note that any parcels received prior to the application being approved will be returned unopened. Photographs and postal orders must also always be posted in. A printable version of this Visitors' Guide is available for download here: Send Further Information If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 01483 471267. You may be asked to leave a voicemail. Please make sure you include: Your name. The reason that you are calling. The name of your family member/friend (and their prison number if you know it). Your telephone number (so that the prison can call you back). Please wait at least 24 hours for a call back before contacting the prison again. If you have a non-urgent question or concern abour your loved one, please call the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday). See some information that needs updating? This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP Send. If you notice anything that is incorrect on this page, please contact us on [email protected] Any further information can be found on the prison website at justice.gov.uk/contacts/prison-finder/send or you can ring the main switchboard on 01483 471000.