Please note: Face to face social visits have resumed at this prison. You can find updated information on timeshow to book, and what to expect below. Purple Visits video calls are also available. You can also take a look at other ways to keep in touch.

If you need support:

You can email the team at HMP Send directly by emailing [email protected].

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

See some information that needs updating?

If you notice anything that is incorrect on this page, please contact us on [email protected] Any further information can be found on the prison website at www.justice.gov.uk/contacts/prison-finder/send or you can ring the main switchboard on 01483 471000.

***

Address:

HMP Send

Ripley Road

Woking

Surrey

GU23 7LJ

Governor: Carlene Dixon

Pact Worker contact: Sue Oliver, [email protected] 

Emergency contact: 01483 471000

Visitors’ Centre Telephone: 01483 471090

Visiting Times

Monday

No Visits

Tuesday

No Visits

Wednesday

No Visits

Thursday

 14:00 – 15:30 ONLY

Friday

No Visits

Saturday

 14:00 – 15:30 ONLY

Sunday

 14:00 – 15:30 ONLY

This will be every week going forward. There will be no tea bar or play facilities until further notice..

Booking a visit

To book your visit

Telephone: 0300 060 6514

Lines are open Monday - Friday between 09:00 - 18:00, excluding Bank Holidays.

Telephone bookings can be made until 18:00, two working days prior to a visit.

Visits can be booked up to 28 days in advance.

You will need a Visiting Order (VO) number to book on the telephone. VOs are sent to you directly by the prison at the request of the person you will be visiting.

Visits can also be booked online at www.gov.uk/prison-visits

You will need:

  • the name and date of birth of the person you would like to visit,
  • their prison number,
  • dates of births for all the visitors coming with you.

You will receive a confirmation email within 3 working days.

All visits must be booked in advance. Only those visitors whose details have been listed on the Prisoner’s Authorisation Contact List (as provided by the prisoner) and those whom are named on the visits list will be allowed entry into the prison. 

Prison staff cannot add visitor(s) to a Prisoner’s Authorisation Contact List without the consent / authorisation of a Prisoner.

Adults and children 16 years old and over must all have Identification; for more information regarding Identification, please see Identification Policy below.

At your visit

In order to keep visitors, residents and staff as safe as possible, there will be a number of new rules and guidelines which have been put in place by the prison service. Download our quick guide to help you with what to expect at your visit.

Please advise your family members / significant others to bring all appropriate photographic ID and proof of address for booking in. Additional measures will be in place to ensure everyone’s safety, these will include:

  • All visitors must wear a face covering for the duration of the booking in process and throughout the visit. Visitors can arrive wearing a face covering or will be given one by Pact.
  • All visitors must bring appropriate photographic ID and proof of address for booking in.
  • A temperature check will be conducted on arrival at the Visitors' Centre.
  • All visitors must wash their hands prior to booking-in.
  • No hand-ins will be accepted.
  • There will be no tea bar or play facilities at this time. The garden within the Visitors' Centre will also be closed. 

Who can visit?

Visits will prioritise re-establishing face-to-face contact with close family members (or significant others) this may comprise of one of the following grouping combinations only:

  • A single adult (aged 18 or over) who must be a partner, parent, foster-parent, grandparent, carer, or significant other.
  • Two adults (aged 18 or over): who must be two parents, two foster parents, two grandparents, two adult immediate relatives or significant other, or a mixture of these (e.g. a parent and a grandparent), but all visitors must live together as part of the same household.
  • A single adult (aged 18 or over): who must be a partner, parent, foster-parent, grandparent, carer or adult close relative or significant other and up to two dependent children (e.g. son, daughter) of the person being visited All visitors (adult and children) must live together as part of the same household.
  • Two adults (aged 18 or over): who must be two parents, two foster parents, two grandparents, two adult immediate relatives or significant other, or a mixture of these (e.g. a parent and a grandparent); and one dependent child (e.g. son, daughter) of the person being visited. All visitors must live together as part of the same household.

NOTICE: As of 28th May 2021 there have been changes to rules around physical contact during visits and on the number of households who can visit someone in prison. 

We have agreed locally to lift the restriction to close family members as it is no longer reflective of what is happening in the community. Anyone can now visit as per the usual process. However due to social distancing we still need to maintain the numbers in the visits hall and therefore a maximum of 3 visitors per person is still in place.

We have also made arrangements to re-instate our collection service from Woking station from Saturday 26th June 2021. This will be one collection from the station and then one return journey. Unfortunately, we cannot wait for any late comers. Visitors must arrive at the collection point by 13:00.

Physical contact

Children aged 11 and under will now be allowed to hug the loved one they are visiting in prison. There are no restrictions to the contact children under 11 can have, if it is in line with the prison’s normal rules. Children can leave their seat but will need to stay in the area marked out during the visit.

Anyone over the age of 11 must still follow social distancing guidelines during visits and will not be able to have physical contact with the person they are visiting.

This has been decided as Covid-19 spreads faster in prisons, so it remains too high a risk to allow a full return to physical contact during visits at this time. However, children under 11 have a lower transmission risk which is why this decision has been made.

To protect prisons, visitors are encouraged to access the widely available twice weekly rapid testing in the community.

Expansion of visits

Visitors from two households can now visit a person in prison at the same time. You can find out the maximum number of visitors allowed on a visit by contacting the prison directly. Adults and children who are over 11 must continue follow social distancing rules from the person you are visiting in prison.

For more information

You can view the updated guidance here.

Family Support from Pact

Pact family support will be available by email and you can access this by contacting [email protected]. If your issue is complex and you need to talk to us in person, please include your number in the email and tell us that you would like a call back - it would also be helpful if you could let us know whether we are able to leave a message if there is no answer - and we will aim to get back to you as soon as we possibly can. If you have urgent concerns about the welfare of your loved one in prison, please call the prison Safer Custody line directly.

You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system:

  • Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend)
  • Email the team on [email protected]

Other ways to keep in touch

Phone

To speak to a prisoner on the phone, the prisoner has to call you using a prison phone.

Prison staff can listen to and record most types of call. Some calls aren’t monitored, for example when a prisoner calls a legal adviser.

Letters

Letters to prisoners should be addressed to: 

(Prisoners name and prison number)

HMP Send

Ripley Road

Woking

Surrey

GU23 7LJ

You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner.

If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to his name.

Email

Send uses a service called Email a Prisoner, which can be accessed here.

Through this service, family and friends can send a message which is printed out and delivered by prison staff by hand. Once you have signed up, you will receive an activation link via email which you must click on in order to activate your account and send a message.

You must buy a minimum of £5 credit in order to use the service, which runs at a cost of 40p per email and at no charge to the recipient.

Voicemail

Family members and friends can sign up to Prison Voicemail, a service which allows social contacts to exchange voicemails with prisoners.

On signing up, you will be given a unique local landline number you can call at any time to leave a message; this message will be instantly available for your loved one to listen to.

Prisoners can check their messages by dialling the same unique number from any phone in the prison and may leave a reply. When the message has been heard, the family member receives an instant text notification, signalling they may leave another message. In order to access messages, the prisoner pays the cost of a landline call, but the cost of the service itself is paid by the family or friend.

Plans start from £5 per month.

Security checks

On entering HMP Send, you may be searched by a passive security dog. Make sure you wear clothes that are not contaminated by any form of drug as you may be returned to the Visitors’ Centre and will not be able to have your visit, or you may be put on a closed visit. This is when the prisoner and visitor are portioned by glass and cannot make physical contact. You may also be searched by a prison officer (of the same gender).

During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages.

Identification Policy

Please note: Due to Covid-19 restrictions, social visits are currently suspended. Purple Visits video calls are available. You can also take a look at other ways to keep in touch while visits are suspended.

If you need support:

You can contact the Pact Family Workers at HMP Brixton directly by filling in this form. You can also email the team at HMP Brixton directly by emailing [email protected].

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend)

***

When social visits restart, you will be able to find updated information on times, how to book, and what to expect below.

Address:

HMP Brixton

Jebb Avenue

London

SW2 5XF

Governor: Dave Bamford

Pact Worker contact: You can contact Pact at this prison by emailing [email protected] or by completing this contact form.

Visitors’ Centre Telephone: 0208 588 6225 (Monday - Wednesday from 1pm - 5pm, Thursday from 8am - 5pm and Saturday and Sunday, 8.15am - 4pm).

Visiting times as of 10th August 2020:

Please note: this information is being periodically reviewed by HMP Brixton and is subject to change. We will update this visitors' guide as soon as possible with any changes. Visits at HMP Brixton are currently operating on a four-week rotation timetable from Monday 3rd August 2020.

Week 1 and 3

Time

Monday

Tuesday

Wednesday

Thursday

Friday

 Time

Saturday

Sunday

08:30 – 09:30

 

 

G Wing

09:15 - 10:15

C Wing

B Wing

10:30 – 11:30

 

 

A Wing

11:00 - 12:00

G Wing

A Wing

14:15 – 15:15

C Wing

G Wing (shielders only)

A Wing

B Wing

14:45 - 15:45

D Wing

C Wing

16:00 – 17:00

B Wing

A Wing

G Wing

LPU

Week 2 and 4

Time

Monday

Tuesday

Wednesday

Thursday

Friday

 Time

Saturday

Sunday

08:30 – 09:30

 

 

G Wing

09:15 - 10:15

G Wing (shielders only) (Week 2)

B Wing (shielders only) (Week 4)

B Wing (Week 2)

G Wing (shielders only) (Week 4)

10:30 – 11:30

 

 

A Wing

11:00 - 12:00

G Wing

A Wing

14:15 – 15:15

B Wing

G Wing

A Wing

D Wing (Week 2)

B Wing (Week 4)

14:45 - 15:45

A Wing (shielders only) (Week 2)

LPU (Week 4)

C Wing

16:00 – 17:00

A Wing

G Wing

C Wing

B Wing

Booking your visit

From 27th July you will be able to book your visit. At the moment, visits can only be booked over the phone and not online.

To book your visit:

Telephone: 0208 678 1433

You will need:

  • the name and date of birth of the person you would like to visit,
  • their prison number,
  • date of births for all the visitors coming with you.

Booking line opening hours: Mon-Fri, between 13:15 – 16:15. 

All visits must be booked in advance. Only those visitors whose details have been listed on the Prisoner’s Authorisation Contact List (as provided by the prisoner) and those whom are named on the booking will be allowed entry into the prison. 

Prison staff cannot add visitor(s) to a Prisoner’s Authorisation Contact List without the consent and authorisation of a Prisoner.

Adults and children must all have Identification; for more information regarding Identification, please see Identification Policy below. 

Who can visit?

Visits will only be allowed by people who are symptom free, who have not been asked to self-isolate and who have not recently come into contact with anyone who has symptoms or is self-isolating.

Visits will prioritise re-establishing face-to-face contact with close family members (or significant others) This may comprise of one of the following grouping combinations only:

 

A single adult (aged 18 or over) who must be a partner, parent, foster-parent, grandparent, carer, or significant other

 

 

 

Two adults (aged 18 or over): who must be two parents, two foster parents, two grandparents, two adult immediate relatives or significant other, or a mixture of these (e.g. a parent and a grandparent), but all visitors must live together as part of the same household

 

A single adult (aged 18 or over):  who must be a partner, parent, foster-parent, grandparent, carer or adult close relative or significant other

 

and

 

up to two dependent children (e.g. son, daughter) of the person being visited

 

All visitors (adult and children) must live together as part of the same household

 

Two adults (aged 18 or over): who must be two parents, two foster parents, two grandparents, two adult immediate relatives or significant other1, or a mixture of these (e.g. a parent and a grandparent);

and

 

one dependent child (e.g. son, daughter) of the person being visited

 

All visitors must live together as part of the same household

 

Visits will not therefore be allowed from:

  • Any combinations of persons not from the same household with the exception of two parents of a child in custody
  • Three adults
  • Unaccompanied children (Exceptionally, at governor’s discretion over 16 will be permitted)
  • People who are not closely related to the prisoner or identified as a significant other.

At your visit

In order to keep visitors, residents and staff as safe as possible, there will be a number of new rules and guidelines which have been put in place by the prison service. Download our quick guide to help you with what to expect at your visit.

These include, but may not be limited to:

  • All visitors are advised to arrive at least 30 minutes before the start of their visit to allow for the slower admission process.
  • Adherence to social distancing (still 2 metres for prisons) rules in the visitors’ centre (where open), queuing to enter the visits hall, and in the visits hall.
  • Hand washing and sanitizing to maintain hygiene standards. Equipment will be made available.
  • Face coverings will be made available to visitors on arrival to the prison. Visitors will be required to wear the face coverings provided whilst on the prison premises and during the visit. Exemptions are in place for people with certain health conditions (such as breathing difficulties), disabled people and children under the age of 11.
  • No physical contact is permitted at any point during the visit. As physical contact is the most common way of transmitting the virus, this rule will be strictly enforced.
  • Children accompanied by adults can visit. However, the adult who comes with them will be responsible for making sure that the child remains in their seat throughout the visit. We do realise how hard this is going to be, but please work with us and we hope that you understand why we are asking for this.
  • Visitors will be required to have their temperature taken (without physical contact) to ensure they do not have any Covid symptoms. This is an additional measure to ensure that no one is put at risk of contracting the virus. This will be taken 15 minutes after your arrival at the Visitors’ Centre.
  • There are no double visits – only single visits sessions to give more prisoners an opportunity to have a visits.
  • At the end of the visits session, visitors will leave the visits hall in a controlled manner (a table at a time).
  • There will be no refreshments available in the initial weeks when visits resumes, as part of national guidance.
  • It will only be possible to book 1 visit per prisoner per month, to ensure everyone has a fair and equal opportunity to receive a visit. However, vacancies will be advertised to the wing if their visits session is not booked at maximum capacity. These will be advertised and made available to book 48 hours prior to the visit, between the hours of 2-3pm, enabling prisoners to have a second visit booked within the month.

Family Support from Pact

Pact family support will be available by email and you can access this by contacting [email protected] If your issue is complex and you need to talk to us in person, please include your number in the email and tell us that you would like a call back - it would also be helpful if you could let us know whether we are able to leave a message if there is no answer - and we will aim to get back to you as soon as we possibly can. If you have urgent concerns about the welfare of your loved one in prison, please call the prison Safer Custody line directly.

You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system:

  • Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend)
  • Email the team on [email protected]

Other ways to keep in touch

Phone

To speak to a prisoner on the phone, the prisoner has to call you using a prison phone.

Prison staff can listen to and record most types of call. Some calls aren’t monitored, for example when a prisoner calls a legal adviser.

Letters

Letters to prisoners should be addressed to: 

HMP Brixton

Jebb Avenue

LONDON

SW2 5XF

(Prisoners name and prison number)

You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner.

If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to his name.

Email

Brixton uses a service called Email a Prisoner, which can be accessed here.

Through this service, family and friends can send a message which is printed out and delivered by prison staff by hand. Once you have signed up, you will receive an activation link via email which you must click on in order to activate your account and send a message. You must buy a minimum of £5 credit in order to use the service, which runs at a cost of 40p per email and at no charge to the recipient.

Voicemail

Family members and friends can sign up to Prison Voicemail at prisonvoicemail.com, a service which allows social contacts to exchange voicemails with prisoners.

On signing up, you will be given a unique local landline number you can call at any time to leave a message; this message will be instantly available for your loved one to listen to. Prisoners can check their messages by dialling the same unique number from any phone in the prison and may leave a reply. When the message has been heard, the family member receives an instant text notification, signalling they may leave another message.

In order to access messages, the prisoner pays the cost of a landline call, but the cost of the service itself is paid by the family or friend. Plans start from £5 per month.

 

Security checks

You may be required to have your finger or thumb prints scanned as part of a security check. You may also have an iris scan.

Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender).

During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages.

As a condition of entry to HMP Brixton, all visitors will be searched. Refusal to comply with any search will result in the visitor being refused entry. All visitors will be required to undergo a Level B rub-down search; this may include a search by passive drug dog. Female visitors and children under the age of 16 will only be searched by female staff; male visitors can be searched by either male or female staff. 

 

Identification Policy

You will need to bring one or more forms of identification with you to all your prison visits.

 If you have photographic identification (ID with your name and picture on - for example, a passport or driving licence) then you will only need to show this one form of ID. You can find a list of acceptable types of photographic ID in List A below

 If you do not have photographic identification, you will need to show two different forms of ID before you are allowed to visit. You can find a list of the acceptable forms of non-photographic ID in List B and List C below

List A: Acceptable types of photographic ID

You can use any one of the following documents with your photograph on:

  • Your passport.
  • An identity card from a European Union (EU) or European Economic Area (EEA) country.
  • A UK photocard driving licence.
  • An Northern Ireland Electoral identity card.
  • A United States passport card.
  • A proof of age card recognised under the Proof of Age Standards Scheme (PASS)with a unique reference number. This includes the Citizen Card. Remember: Prisoners' families can get a 50% discount on the cost of a Citizen Card by using the discount code 'PACT' when applying online. 
  • An Armed Forces identity card
  • A UK biometric residence permit(BRP).

 

If you aren't able to provide one of the ID documents listed above, you will need to provide two different forms of ID – one from List B and one from List C.

 

If you don’t have photographic ID you must provide one of the following ID documents:

 

List B

  • A Home Office travel document (convention travel document, stateless person's document, one-way document or a certificate of travel).
  • An older person's bus pass.
  • Freedom Pass.
  • Proof of age card recognised under the Proof of Age Standards Scheme (PASS)without a unique reference number.

 

In addition to one of the above documents, you will also need to provide one of the items from the following list:

 

List C

  • Your birth or adoption certificate.
  • An education certificate from a regulated and recognised educational institution (such as an NVQ, SQA, GCSE, A Level or degree certificate)
  • A rental or purchase agreement for a residential property (signed and dated).
  • Your marriage or civil partnership certificate.
  • A bank, building society or credit union current account card (which has your name on it).

 Any combination of the above documents should be accepted, but you will need one from List B and one from List C

Children’s Identification Policy

Children under the age of 16 do not need ID. Children aged 16 and over will need to provide ID as detailed in the table above.

Dress code

Please note, there will be extra restrictions in place during the Covid pandemic, including visitors being required to wear face masks during visits.

For security, health and safety reasons, some prisons have a specific dress code for visitors and others have a more relaxed policy, making assessments on a case by case basis.

At the time we compiled this information, the dress code at Send was as follows:

  • no revealing clothing,
  • no offensive slogans on clothing,
  • no damaged clothing that reveals underwear or genitalia,
  • no hats or scarves in the visits hall,
  • no underwear showing,
  • cleavage must not be excessive.

This is not exhaustive and staff may make a judgement call on security grounds. If you are unsure about whether your clothing meets the criteria, please do contact the Visitors’ Centre beforehand and double check. If in any doubt, please avoid any of the above.

What can I bring in for my children?

Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm.

Nappies and baby wipes are provided in the Visits Hall and must not be taken in. You may take in a bottle of baby milk or Juice.

Food and drink

Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm.

Food and drink can be purchased from the Tea Bar in the Visits Hall. You can take in up to £30 in coins. Paper money is not allowed in the prison; however you can obtain change in the Visitors’ Centre.

If you would like to know more specific information on what you can bring, please contact the prison directly on the details at the top of the page.

Money

How do I send money to a prisoner?

From 2nd November 2020 the way prisoners can send and receive money has changed. You can no longer send money by bank transfer, cheque, postal order or send cash by post to any prison. You’ll need to send money through the Money to Prisoners Portal using a debit card instead. 

The Money to Prisoners Portal service is free, secure and available in all prisons in England and Wales.

To get started on the Portal you will need the prisoner's date of birth and prisoner number.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

  • are unable to use a computer, a smart phone or the internet
  • do not have a debit card

You cannot give money to the prisoner during a visit.

Banned items

Do not attempt to bring any of the following into prison during your visit:

  • illegal drugs,
  • alcohol,
  • weapons,
  • a camera,
  • a mobile phone,
  • indecent or obscene material,
  • material that threatens the security of the prison,
  • material that is written in code.

This list is not exhaustive and details off all banned items are clearly displayed in the Visitors’ Centre and the prison.  If you are unsure what you can bring, contact the prison directly.

Financial Assistance for Visits

If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU). You can find further information or apply for help at www.gov.uk/helpwithprisonvisits.

Sending Property to a Prisoner

As of 31 July 2015, all property must be posted in; nothing can be handed in at the Prison.

All prisoners are able to buy the items that they want or need through the approved suppliers, whose catalogues are available in the Prison.

Any prisoner wishing to have property posted in, including clothes for court, must first make an application to Property Services in Reception; this means completing an application form. The application needs to include the details of all the property that she wishes to have posted in. Only once the application has been approved should the items be sent to the prisoner. Please note that any parcels received prior to the application being approved will be returned unopened.

Photographs and postal orders must also always be posted in. 

A printable version of this Visitors' Guide is available for download here: Send

Further Information

If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 01483 471267.

You may be asked to leave a voicemail. Please make sure you include:

  • Your name.
  • The reason that you are calling.
  • The name of your family member/friend (and their prison number if you know it).
  • Your telephone number (so that the prison can call you back).

Please wait at least 24 hours for a call back before contacting the prison again.

If you have a non-urgent question or concern abour your loved one, please call the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday).

This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP Send. If you notice anything that .