UPDATE: Following the "firebreak lockdown" measures in Wales, we have been informed that all social visits at this prison will continue to be cancelled from Monday 9th November. This will be reviewed every week and we will share information about social visits after this time as soon as we can. During this time, you can contact Pact on [email protected] and take a look at other ways to keep in touch with your loved one while visits are suspended.

In light of the suspension of in-person social visits, HMP Usk has opened up more time slots for Purple Visits which are available to book from Monday 23rd November 2020. You can find these updated times here.

Social visits are re-opening at this prison. You can find updated information on times, how to book, and what to expect below.

Address:

HMP Usk

47 Maryport Street

Usk

Monmouthshire

NP15 1XP

Governor: Giles Mason

Pact Worker contact: Rebecca Williams, [email protected]

Safer Custody emergency contact: 01291 671 672

Office telephone: 01291 671 752 

Purple Visit times as of 23rd November 2020

Monday

13:45 - 14:15

14:45 - 15:15

15:45 - 16:15

16:45 - 17:15

17:45 - 18:15

Thursday

09:00 - 09:30

10:00 - 10:30

11:00 - 11:30

13:45 - 14:15

14:45 - 15:15

15:45 - 16:15

16:45 - 17:15

17:45 - 18:15

Saturday

08:45 - 09:15

09:45 - 10:15

10:45 - 11:15

You can find out more information about this by downloading the prison's guide to video calls here.

Booking a visit

To book your visit

Telephone: 01291 671 730 (Monday to Friday 9am - 12pm and 1pm - 3pm) (A visiting order needs to be sent out the intended visitor prior to calling).

You will need:

  • the name and date of birth of the person you would like to visit,
  • their prison number,
  • dates of birth for all the visitors coming with you.

All prisoner are entitled to two visits a month, enhanced prisoners are entitled to a third visit which can only be used on week days.

Prison staff cannot add visitor(s) to a Prisoner’s Authorisation Contact List without the consent or authorisation of a Prisoner.

Adults and children must all have Identification; for more information regarding Identification, please see Identification Policy below.

Who can visit?

Visits will only be allowed by people who are symptom free, who have not been asked to self-isolate and who have not recently come into contact with anyone who has symptoms or is self-isolating.

Visits will prioritise re-establishing face-to-face contact with close family members (or significant others) This may comprise of one of the following grouping combinations only:

 

A single adult (aged 18 or over) who must be a partner, parent, foster-parent, grandparent, carer, or significant other

 

 

 

Two adults (aged 18 or over): who must be two parents, two foster parents, two grandparents, two adult immediate relatives or significant other, or a mixture of these (e.g. a parent and a grandparent), but all visitors must live together as part of the same household

 

A single adult (aged 18 or over):  who must be a partner, parent, foster-parent, grandparent, carer or adult close relative or significant other

 

and

 

up to two dependent children (e.g. son, daughter) of the person being visited

 

All visitors (adult and children) must live together as part of the same household

 

Two adults (aged 18 or over): who must be two parents, two foster parents, two grandparents, two adult immediate relatives or significant other1, or a mixture of these (e.g. a parent and a grandparent);

and

 

one dependent child (e.g. son, daughter) of the person being visited

 

All visitors must live together as part of the same household

 

Visits will not therefore be allowed from:

  • Any combinations of persons not from the same household with the exception of two parents of a child in custody
  • Three adults
  • Unaccompanied children (Exceptionally, at governor’s discretion over 16 will be permitted)
  • People who are not closely related to the prisoner or identified as a significant other.

At your visit

In order to keep visitors, residents and staff as safe as possible, there will be a number of new rules and guidelines which have been put in place by the prison service. Download our quick guide to help you with what to expect at your visit.

Family Support from Pact

Pact family support will be available by email and you can access this by contacting [email protected]. If your issue is complex and you need to talk to us in person, please include your number in the email and tell us that you would like a call back - it would also be helpful if you could let us know whether we are able to leave a message if there is no answer - and we will aim to get back to you as soon as we possibly can. If you have urgent concerns about the welfare of your loved one in prison, please call the prison Safer Custody line directly.

You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system:

  • Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend)
  • Email the team on [email protected]

If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team.

Other ways to keep in touch

Phone

To speak to a prisoner on the phone, the prisoner has to call you using a prison phone.

Prison staff can listen to and record most types of call. Some calls aren’t monitored, for example when a prisoner calls a legal adviser.

Letters

Letters to prisoners should be addressed to: 

HMP Usk

47 Maryport Street

Usk

Monmouthshire

NP15 1XP

(Prisoners name and prison number)

You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner.

If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to their name.

Email

Usk uses a service called Email a Prisoner, which can be accessed here. Through this service, family and friends can email a message that will be printed out and delivered by prison staff within days of sending it. You need to buy a minimum of £5 credit in order to use the service, which runs at a cost of 40p per email. Prisoners are not able to reply via email.

Text

Log on to Email a Prisoner and register your mobile number. Enter the recipient’s prison number and leave a space. Then begin typing your message.

Send the message to 07537400359 and press ‘SEND’.

Security checks

You may be required to have your finger or thumb prints scanned as part of a security check. You may also have an iris scan.

Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender).

During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages.

Identification Policy

For all visits you will need to take secure self- identification e.g. passport, citizen documentation, driving licence and a household bill as proof of address. In most cases you will need two forms of documentation.

If you do not have a passport or driving license you can order a citizen ID card. The cost of the application to date is £10 for delivery within 21 working days, or £30 for fast track next day delivery. You can find out more at www.citizencard.com.

Children’s Identification Policy

Photo ID is required.

The Personal Child Health Record/ 'Red Book' is accepted as ID for young children, but we advise you also bring photo ID to avoid any disappointments.

Dress code

Please note, there will be extra restrictions in place during the Covid pandemic, including visitors being required to wear face masks during visits.

For security, health and safety reasons, some prisons have a specific dress code for visitors and others have a more relaxed policy, making assessments on a case by case basis.

At the time we compiled this information, this prison had no specific dress code in place for visitors, however, visitors are asked to ‘dress appropriately’. The prison may not have defined what it considers appropriate, but you can be refused a visit if staff think you are not dressed appropriately when you arrive. In our experience, some of the items of clothing that are often deemed inappropriate by prisons include:

  • revealing or see-through clothing,
  • low cut tops,
  • bare midriffs,
  • dresses and skirts that are above knee-length,
  • scarves,
  • sunglasses,
  • vests worn as a single garment,
  • stiletto heels (or heels above 2.5 inches),
  • slogan t-shirts that could be considered offensive
  • ripped jeans,
  • hoodies,
  • steel-toe capped shoes/boots,
  • cloaks, capes, ponchos or other clothing that could prevent staff from observing sufficiently (unless worn for religious purposes),
  • Smart watches,
  • hats or head-wear (unless worn for religious purposes),
  • open-toe shoes or flip flops,
  • You will generally not be allowed in the visits hall wearing a coat.

If you are unsure about whether your clothing meets the criteria, please do contact the Visitors’ Centre beforehand and double check. If in any doubt, please avoid any of the above.

If on arrival you find that there is a specific policy at this prison, please do let us know so that we can update this page.

You can email us at [email protected].

What can I bring in for my children?

Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm.

All baby items you require (e.g. nappies, dummies) are permitted.

Food and drink

lease note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm.

Tea and coffee are available for those visiting. The tea bar has a selection of sweets and snacks as well as soft drinks available.

If you would like to know more specific information on what you can bring, please contact the prison directly on the details at the top of the page.

Money

You cannot give money to the prisoner during a visit. All money for prisoners must either be posted in via Cheques, Postal Orders or via the new scheme ‘GOV.UK Pay’ where you can now use this service to make a payment by Visa, MasterCard or Maestro debit card. If you are sending money via Cheques or Postal Orders, these need to be made payable to “The Governor”, and the prisoners’ name and prison number must be written on the back, as well as the name and address of the sender. Please post these via either Special or Recorded Delivery. This will also assist should the money go astray.

The ‘GOV UK Pay’ scheme is free, secure and the money usually takes around 3 working days to reach a prisoner’s account. For more information about the ‘GOV UK Pay’ scheme and/or to sign up, please visit their website - https://www.gov.uk/send-prisoner-money

Banned items

Do not attempt to bring any of the following into prison during your visit:

  • illegal drugs,
  • alcohol,
  • weapons,
  • a camera,
  • a mobile phone,
  • indecent or obscene material,
  • material that threatens the security of the prison,
  • material that is written in code.

If you are unsure what you can bring, contact the prison directly.

Financial Assistance for Visits

If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU). Click here for more information.

Sending Property to a Prisoner

As of 31 July 2015, all property must be posted in; nothing can be handed in at the Prison.

All prisoners are able to buy the items that they want/need through the approved suppliers, whose catalogues are available in the Prison.

Any prisoner wishing to have property posted in must first make an application to Property Services in Reception; this means completing an application form. The application needs to include the details of all the property that he wishes to have posted in. Only once the application has been approved should the items be sent to the prisoner. Please note that any parcels received prior to the application being approved will be returned unopened. Photographs and postal orders must also always be posted in. 

Only court clothes can be posted in without the need for an application being made first. The parcel must be clearly marked as ‘court clothes’ and cannot contain any other additional items. Court clothes are defined as the following:

  • suit trousers or skirt,
  • shirt or blouse,
  • jacket,
  • tie,
  • shoes,
  • belt (no large buckles).

Should there be any additional items within the package, it will be returned, and nothing will be passed on to the prisoner. Please note that court clothes are held in reception until the prisoner is actually going to court. Lastly, jeans, t-shirts and trainers will not be accepted as court clothes. 

A printable version of this Visitors' Guide is available for download here: Usk

A version translated into Welsh is available here: Usk in Welsh

Further Information 

Safer Custody

If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 01291 671 672.

You may be asked to leave a voicemail. Please make sure you include:

  • Your name.
  • The reason that you are calling.
  • The name of your family member/friend (and their prison number if you know it).
  • Your telephone number (so that the prison can call you back).

Please wait at least 24 hours for a call back before contacting the prison again.

If you ahave a non-urgent question or concern about your loved one please call the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday).

See some information that needs updating?

This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP Usk. If you notice anything that is incorrect on this page, please contact us on [email protected]

Any further information can be found on the prison website at justice.gov.uk/contacts/prison-finder/usk-prescoed-usk or you can ring the main switchboard on 01291 671600.