Please note: Face to face social visits have re-started at this prisonYou can find updated information on timeshow to book, and what to expect below. Purple Visits video calls are still available. You can also take a look at other ways to keep in touch with your loved one.

If you need support:

You can also email the team at HMP Usk directly by emailing [email protected].

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

See some information that needs updating?

If you notice anything that is incorrect on this page, please contact us on [email protected]. Any further information can be found on the prison website at or you can ring the main switchboard on 01291 671600.




47 Maryport Street



NP15 1XP

Governor: Giles Mason

Pact Worker contact: Bryony Gething, [email protected]

Safer Custody emergency contact: 01291 671 731

Office telephone: 01291 671 752 

Visits Timetable: April 2021


No visits


No children allowed
14:00 – 16:00


No children allowed

14:00 – 16:00

17:00 – 19:00

Thursday - Saturday

No children allowed

14:00 – 16:00


Children allowed

14:00 – 16:00

Please note: all visitors must arrive at the prison 15 minutes before their visit.

Booking a visit

Booking line open 7 days a week between 09:00 -11:00. The visits booking line will not be available to book visits outside of these times 

To book your visit

Telephone: 01291 671 730 (Monday to Friday 9am - 12pm and 1pm - 3pm) (A visiting order needs to be sent out the intended visitor prior to calling).

You will need:

  • the name and date of birth of the person you would like to visit,
  • their prison number,
  • dates of birth for all the visitors coming with you.

Prison staff cannot add visitor(s) to a Prisoner’s Authorisation Contact List without the consent or authorisation of a Prisoner.

Adults and children must all have identification; for more information regarding identification, please see Identification Policy below.

Who can visit?

Visits will only be allowed by people who are symptom free, who have not been asked to self-isolate and who have not recently come into contact with anyone who has symptoms or is self-isolating.

3 people per resident.

At your visit

In order to keep visitors, residents and staff as safe as possible, there will be a number of new rules and guidelines which have been put in place by the prison service. Download our quick guide to help you with what to expect at your visit.

  • Social distancing guidelines must be adhered to throughout the visit

Upon entry to the establishment:

  • All visitors will be required to wash their hands.
  • All visitors will be required to have their temperature checked. Any individual who has a temperature above 38 degrees will not be allowed to enter.
  • If any visitor has any symptoms of Covid-19 (persistent dry cough, fever, loss of taste and smell), or if they have been in contact with someone who has exhibited these symptoms within the last 14 days, they will not be allowed to enter the establishment.
  • No property of any kind can be brought into the establishment. There will be some lockers available for use; however, it would be helpful if visitors could leave any belongings in their cars.
  • All visitors will be required to wear a face covering, however FRSM face masks can also be provided to visitors if required. This is to be worn at all times when they are moving around the prison. Staff completing the booking-in process of visitors will be wearing PPE.
  • Unfortunately, at the present time we are unable to offer refreshments.

NOTICE: As of 28th May 2021 there have been changes to rules around physical contact during visits and on the number of households who can visit someone in prison.

Physical contact

No physical contact is allowed in any way unless visitors provide evidence of a negative LFD test this needs to be in the form of a recognised NHS test email or text message. We also encourage completion of a LFD test prior to visits for physical contact to keep yourself and others.

If a Negative test result is produced then reasonable physical contact will be allowed. This was allowed prior to the COVID restrictions coming into force. Behaviour deemed inappropriate by visits staff will be challenged and appropriate action will be taken.

No kissing is allowed at this time.

Visits can be terminated and enforcement of a visit ban will be considered if deemed necessary and appropriate.

From 22nd July 2021, prisons in England and Wales can begin to allow visitors who test negative for Covid-19 to have physical contact with the person they are visiting. 

In order to have physical contact, you will be required to show a negative Covid-19 test result for a test taken on the day of your visit. The testing is voluntary, but it will help prisons identify potential cases of Covid-19 before they come into the prison and therefore reduce the chances of reducing prison regimes in the future. 

Visitors who choose to be tested will do so when they arrive at the prison, or alternatively, can take a test in the community or at home on the day of their visit. Visitors who take a test at home must provide evidence of their negative test result. If you test negative, you will be allowed physical contact with the person you are visiting. Each prison will decide individually what physical contact is allowed, based on pre-Covid-19 visiting policies, so physical contact may differ from prison to prison.

If you test positive for Covid-19, your visit will be postponed. You will be able to rebook after your isolation period. Visitors will be given information on where to get help and support.

To protect prisons, visitors are encouraged to access the widely available twice weekly rapid testing in the community. 

You can read more about testing to physical contact here:


Visitors and residents will be able to remove their face masks / coverings, if they feel comfortable doing so, when they are seated at the visits table. Visitors and residents will still be required to wear facemasks/coverings when moving around the Visits Hall and when entering / leaving the establishment. 

Residents will be expected to wear their face coverings from leaving their cell until they are seated at the visits table and then on leaving the Visits Hall to return to their cell.

For more information

You can view the updated guidance here.

Family Support from Pact

Pact family support will be available by email and you can access this by contacting [email protected]. If your issue is complex and you need to talk to us in person, please include your number in the email and tell us that you would like a call back - it would also be helpful if you could let us know whether we are able to leave a message if there is no answer - and we will aim to get back to you as soon as we possibly can. If you have urgent concerns about the welfare of your loved one in prison, please call the prison Safer Custody line directly.

You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system:

  • Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend)
  • Email the team on [email protected]

If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team.

Purple Visits

Purple Visit times as of 23rd November 2020


13:45 - 14:15

14:45 - 15:15

15:45 - 16:15

16:45 - 17:15

17:45 - 18:15


09:00 - 09:30

10:00 - 10:30

11:00 - 11:30

13:45 - 14:15

14:45 - 15:15

15:45 - 16:15

16:45 - 17:15

17:45 - 18:15


08:45 - 09:15

09:45 - 10:15

10:45 - 11:15

You can find out more information about this by downloading the prison's guide to video calls here.

Other ways to keep in touch


To speak to a prisoner on the phone, the prisoner has to call you using a prison phone.

Prison staff can listen to and record most types of call. Some calls aren’t monitored, for example when a prisoner calls a legal adviser.


Letters to prisoners should be addressed to: 


47 Maryport Street



NP15 1XP

(Prisoners name and prison number)

You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner.

If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to their name.


Usk uses a service called Email a Prisoner, which can be accessed here. Through this service, family and friends can email a message that will be printed out and delivered by prison staff within days of sending it. You need to buy a minimum of £5 credit in order to use the service, which runs at a cost of 40p per email. Prisoners are not able to reply via email.


Log on to Email a Prisoner and register your mobile number. Enter the recipient’s prison number and leave a space. Then begin typing your message.

Send the message to 07537400359 and press ‘SEND’.

Security checks

You may be required to have your finger or thumb prints scanned as part of a security check. You may also have an iris scan.

Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender).

During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages.

Identification Policy

You will need to bring one or more forms of identification with you to all your prison visits.

 If you have photographic identification (ID with your name and picture on - for example, a passport or driving licence) then you will only need to show this one form of ID. You can find a list of acceptable types of photographic ID in List A below

 If you do not have photographic identification, you will need to show two different forms of ID before you are allowed to visit. You can find a list of the acceptable forms of non-photographic ID in List B and List C below

List A: Acceptable types of photographic ID

You can use any one of the following documents with your photograph on:

If you aren't able to provide one of the ID documents listed above, you will need to provide two different forms of ID – one from List B and one from List C.


If you don’t have photographic ID you must provide one of the following ID documents:


List B

  • A Home Office travel document (convention travel document, stateless person's document, one-way document or a certificate of travel).
  • An older person's bus pass.
  • Freedom Pass.
  • Proof of age card recognised under the Proof of Age Standards Scheme (PASS)without a unique reference number.


In addition to one of the above documents, you will also need to provide one of the items from the following list:


List C

  • Your birth or adoption certificate.
  • An education certificate from a regulated and recognised educational institution (such as an NVQ, SQA, GCSE, A Level or degree certificate)
  • A rental or purchase agreement for a residential property (signed and dated).
  • Your marriage or civil partnership certificate.
  • A bank, building society or credit union current account card (which has your name on it).

Any combination of the above documents should be accepted, but you will need one from List B and one from List C.

Children’s Identification Policy

Photo ID is required.

The Personal Child Health Record/ 'Red Book' is accepted as ID for young children, but we advise you also bring photo ID to avoid any disappointments.

Dress code

Please note, there will be extra restrictions in place during the Covid pandemic, including visitors being required to wear face masks during visits.

For security, health and safety reasons, some prisons have a specific dress code for visitors and others have a more relaxed policy, making assessments on a case by case basis.

At the time we compiled this information, this prison had no specific dress code in place for visitors, however, visitors are asked to ‘dress appropriately’. The prison may not have defined what it considers appropriate, but you can be refused a visit if staff think you are not dressed appropriately when you arrive. In our experience, some of the items of clothing that are often deemed inappropriate by prisons include:

  • revealing or see-through clothing,
  • low cut tops,
  • bare midriffs,
  • dresses and skirts that are above knee-length,
  • scarves,
  • sunglasses,
  • vests worn as a single garment,
  • stiletto heels (or heels above 2.5 inches),
  • slogan t-shirts that could be considered offensive
  • ripped jeans,
  • hoodies,
  • steel-toe capped shoes/boots,
  • cloaks, capes, ponchos or other clothing that could prevent staff from observing sufficiently (unless worn for religious purposes),
  • Smart watches,
  • hats or head-wear (unless worn for religious purposes),
  • open-toe shoes or flip flops,
  • You will generally not be allowed in the visits hall wearing a coat.

If you are unsure about whether your clothing meets the criteria, please do contact the Visitors’ Centre beforehand and double check. If in any doubt, please avoid any of the above.

If on arrival you find that there is a specific policy at this prison, please do let us know so that we can update this page.

You can email us at [email protected].

What can I bring in for my children?

Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm.

All baby items you require (e.g. nappies, dummies) are permitted.

Food and drink

We are reintroducing refreshments in the visits hall. Where possible, please pre-order before the visit and hand to one of the visits orderlies to avoid disappointment. There will be a reduced menu, however, hot meals, snacks and drinks will be available.

Visitors will be able to take their left over snacks out of the visits hall with them.

Resident however will not be allowed to leave the visits hall and return to the wings with any items including crisps, chocolate, drinks etc under any circumstances.

Testing is not required for you or your visitors to utilise the refreshment services.

Refreshments will be table service only and visitors will not be permitted to walk around the visits hall unless this is to use the toilet.


How do I send money to a prisoner?

From 2nd November 2020 the way prisoners can send and receive money has changed. You can no longer send money by bank transfer, cheque, postal order or send cash by post to any prison. You’ll need to send money through the Money to Prisoners Portal using a debit card instead. 

The Money to Prisoners Portal service is free, secure and available in all prisons in England and Wales.

To get started on the Portal you will need the prisoner's date of birth and prisoner number.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

  • are unable to use a computer, a smart phone or the internet
  • do not have a debit card

You cannot give money to the prisoner during a visit.

Banned items

Do not attempt to bring any of the following into prison during your visit:

  • illegal drugs,
  • alcohol,
  • weapons,
  • a camera,
  • a mobile phone,
  • indecent or obscene material,
  • material that threatens the security of the prison,
  • material that is written in code.

If you are unsure what you can bring, contact the prison directly.

Financial Assistance for Visits

If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU). Click here for more information.

Sending Property to a Prisoner

As of 31 July 2015, all property must be posted in; nothing can be handed in at the Prison.

All prisoners are able to buy the items that they want/need through the approved suppliers, whose catalogues are available in the Prison.

Any prisoner wishing to have property posted in must first make an application to Property Services in Reception; this means completing an application form. The application needs to include the details of all the property that he wishes to have posted in. Only once the application has been approved should the items be sent to the prisoner. Please note that any parcels received prior to the application being approved will be returned unopened. Photographs and postal orders must also always be posted in. 

Only court clothes can be posted in without the need for an application being made first. The parcel must be clearly marked as ‘court clothes’ and cannot contain any other additional items. Court clothes are defined as the following:

  • suit trousers or skirt,
  • shirt or blouse,
  • jacket,
  • tie,
  • shoes,
  • belt (no large buckles).

Should there be any additional items within the package, it will be returned, and nothing will be passed on to the prisoner. Please note that court clothes are held in reception until the prisoner is actually going to court. Lastly, jeans, t-shirts and trainers will not be accepted as court clothes. 

A printable version of this Visitors' Guide is available for download here: Usk

A version translated into Welsh is available here: Usk in Welsh

New Pin Phone Pre-Call Announcement

Whenever someone comes into prison, they are asked to sign a Communications Compact before they can use the PIN phone system. One of the reasons we do this is to make sure they understand that all telephone calls to family and friends are recorded and may be listened to by prison staff. This is part of our prison rules.

At the moment people receiving calls are only told this if the person calling tells them they are calling from a prison.

However, from 13th December 2021 when you receive a call from someone in prison you will hear a pre-recorded message which will give you a choice about whether to accept the call or not. The message will say:

“This call is from a person currently in a prison in England/Wales. All calls are logged and recorded and may be listened to by a member of Prison staff. If you do not wish to accept this call, please hang up now.”

If you choose to continue with the call, it lets us know that you understand that the call, is being recorded and you are happy to continue. The person calling you will not be charged for the phone call until after the message finishes playing. It will play every time you receive a call.

Call recordings are kept for a maximum of 90 days before being automatically deleted. Some recordings may be kept if they have been monitored, and it is felt they need to be retained for the purposes of prison security.

Calls made from prisons in Wales will also repeat the message in Welsh.

This change is being made so that we can be confident that you are aware of the interception of calls that HMPPS carry out.

If you have any questions regarding this change, please contact:

[email protected]

Further Information 

Safer Custody

If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 01291 671 731.

You may be asked to leave a voicemail. Please make sure you include:

  • Your name.
  • The reason that you are calling.
  • The name of your family member/friend (and their prison number if you know it).
  • Your telephone number (so that the prison can call you back).

Please wait at least 24 hours for a call back before contacting the prison again.

If you ahave a non-urgent question or concern about your loved one please call the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday).

This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP Usk.