This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP Usk. 

If you notice anything that is incorrect on this page, please contact us on [email protected]

Any further information can be found on the prison website at justice.gov.uk/contacts/prison-finder/usk-prescoed-usk or you can ring the main switchboard on 01291 671600.

Address:

HMP Usk

47 Maryport Street

Usk

Monmouthshire

NP15 1XP

Governor: Giles Mason

Pact Worker contact: Sarah Hoar & Jac Holloway

Emergency contact: 08004969921

Visitors’ Centre Telephone: 01291671730     

Visiting Times

Monday

No Visits

Tuesday

14:00 – 16:00

Wednesday

14:00 – 16:00 and 17:00 – 19:00

Thursday

14:00 – 16:00

Friday

14:00 – 16:00

Saturday

14:00 – 16:00

Sunday

14:00 – 16:00

 

Booking a visit

All prisoner are entitled to two visits a month, enhanced prisoners are entitled to a third visit which can only be used on week days.

Prison staff cannot add visitor(s) to a Prisoner’s Authorisation Contact List without the consent or authorisation of a Prisoner.

Adults and children must all have Identification; for more information regarding Identification, please see Identification Policy below.

Up to three adults and three children are allowed at any time.

To book your visit

Telephone: 01291671730 (A visiting order needs to be sent out the intended visitor prior to calling).

Online: www.gov.uk/prison-visits

You will need:

  • the name and date of birth of the person you would like to visit,
  • their prison number,
  • dates of births for all the visitors coming with you.

You will receive an email back within three working days.

At your visit

Visits can be extremely emotional and the process can be confusing. All prisons have differing processes for making visits and also differing security checks.

Security checks

You may be required to have your finger or thumb prints scanned as part of a security check. You may also have an iris scan.

Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender).

During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages.

Identification Policy

For all visits you will need to take secure self- identification e.g. passport, citizen documentation, driving licence and a household bill as proof of address. In most cases you will need two forms of documentation.

If you do not have a passport or driving license you can order a free citizen ID card. The cost of the application to date is £10 for delivery within 21 working days, or £30 for fast track next day delivery. You can find out more at www.citizencard.com.

Children’s Identification Policy

Photo ID is required.

Dress code

For security, health and safety reasons, some prisons have a specific dress code for visitors and others have a more relaxed policy, making assessments on a case by case basis.

At the time we compiled this information, this prison had no specific dress code in place for visitors, however, visitors are asked to ‘dress appropriately’. The prison may not have defined what it considers appropriate, but you can be refused a visit if staff think you are not dressed appropriately when you arrive. In our experience, some of the items of clothing that are often deemed inappropriate by prisons include:

  • revealing or see-through clothing,
  • low cut tops,
  • bare midriffs,
  • dresses and skirts that are above knee-length,
  • scarves,
  • sunglasses,
  • vests worn as a single garment,
  • stiletto heels (or heels above 2.5 inches),
  • slogan t-shirts that could be considered offensive
  • ripped jeans,
  • hoodies,
  • steel-toe capped shoes/boots,
  • cloaks, capes, ponchos or other clothing that could prevent staff from observing sufficiently (unless worn for religious purposes),
  • Smart watches,
  • hats or head-wear (unless worn for religious purposes),
  • open-toe shoes or flip flops,
  • You will generally not be allowed in the visits hall wearing a coat.

If you are unsure about whether your clothing meets the criteria, please do contact the Visitors’ Centre beforehand and double check. If in any doubt, please avoid any of the above.

If on arrival you find that there is a specific policy at this prison, please do let us know so that we can update this page.

You can email us at [email protected].

What can I bring in for my children?

All baby items you require (e.g. nappies, dummies) are permitted.

Food and drink

Tea and coffee are available for those visiting. The tea bar has a selection of sweets and snacks as well as soft drinks available.

If you would like to know more specific information on what you can bring, please contact the prison directly on the details at the top of the page.

Money

You cannot give money to the prisoner during a visit. All money for prisoners must be posted in. Cheques or Postal Orders must be made payable to “The Governor”, and the prisoners’ name and prison number must be written on the back, as well as the name and address of the sender.

In order to be able to establish when the money arrived at the Prison, it is always safest to post the money via either Special or Recorded Delivery. This will also assist should the money go astray.

Banned items

Do not attempt to bring any of the following into prison during your visit:

  • illegal drugs,
  • alcohol,
  • weapons,
  • a camera,
  • a mobile phone,
  • indecent or obscene material,
  • material that threatens the security of the prison,
  • material that is written in code.

If you are unsure what you can bring, contact the prison directly.

Financial Assistance for Visits

If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU). Click here for more information.

Keeping in touch

Phone

To speak to a prisoner on the phone, the prisoner has to call you using a prison phone.

Prison staff can listen to and record most types of call. Some calls aren’t monitored, for example when a prisoner calls a legal adviser.

Letters

Letters to prisoners should be addressed to: 

HMP Usk

47 Maryport Street

Usk

Monmouthshire

NP15 1XP

(Prisoners name and prison number)

You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner.

If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to their name.

Email

Usk uses a service called Email a Prisoner, which can be accessed here. Through this service, family and friends can email a message that will be printed out and delivered by prison staff within days of sending it. You need to buy a minimum of £5 credit in order to use the service, which runs at a cost of 40p per email. Prisoners are not able to reply via email.

Text

Log on to Email a Prisoner and register your mobile number. Enter the recipient’s prison number and leave a space. Then begin typing your message.

Send the message to 07537400359 and press ‘SEND’.

Sending Property to a Prisoner

As of 31 July 2015, all property must be posted in; nothing can be handed in at the Prison.

All prisoners are able to buy the items that they want/need through the approved suppliers, whose catalogues are available in the Prison.

Any prisoner wishing to have property posted in must first make an application to Property Services in Reception; this means completing an application form. The application needs to include the details of all the property that he wishes to have posted in. Only once the application has been approved should the items be sent to the prisoner. Please note that any parcels received prior to the application being approved will be returned unopened. Photographs and postal orders must also always be posted in. 

Only court clothes can be posted in without the need for an application being made first. The parcel must be clearly marked as ‘court clothes’ and cannot contain any other additional items. Court clothes are defined as the following:

  • suit trousers or skirt,
  • shirt or blouse,
  • jacket,
  • tie,
  • shoes,
  • belt (no large buckles).

Should there be any additional items within the package, it will be returned, and nothing will be passed on to the prisoner. Please note that court clothes are held in reception until the prisoner is actually going to court. Lastly, jeans, t-shirts and trainers will not be accepted as court clothes. 

A printable version of this Visitors' Guide is available for download here: Usk

A version translated into Welsh is available here: Usk in Welsh