This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP Woodhill. 

If you notice anything that is incorrect on this page, please contact us on [email protected] 

Any further information can be found on the prison website at  or you can ring the main switchboard on 01908 722 000.


HMP Woodhill

Tattenhoe Street

Milton Keynes



Governor:  Nicola Marfleet

Pact Worker contact: 01908 507722

Emergency contact: 01908 507722

Visitors’ Centre Telephone: 01908 722242

Visitors’ Centre Email: [email protected]

Visiting Times


No Visits


12:00 – 16:45


12:00 – 16:45


12:00 – 16:45


No Visits


8:15 – 11:30 then 12:00 – 16:45


12:00 – 16:45


Booking a visit:

All visits must be booked in advance. Only those visitors whose details have been listed on the Prisoner’s Authorisation Contact List (as provided by the prisoner) and those whom are named on the booking will be allowed entry into the prison. 

Prison staff cannot add visitor(s) to a Prisoner’s Authorisation Contact List without the consent and authorisation of a Prisoner.

Adults and children must all have Identification; for more information regarding Identification, please see Identification Policy below.

To book your visit

Visits can be booked via telephone: 01908 722329


You will need:

  • the name and date of birth of the person you would like to visit,
  • their prison number,
  • the dates of births for all the visitors coming with you.

At your visit

Visits can be extremely emotional and the process can be confusing. All prisons have differing processes for making visits and also differing security checks.

Security checks

You may be required to have your finger or thumb prints scanned as part of a security check. You may also have an iris scan.

Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender).

During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages.

Identification Policy

For all visits you will need to take secure self- identification e.g. passport, citizen documentation, driving licence and a household bill as proof of address. In most cases you will need two forms of documentation.

If you do not have a passport or driving license you can order a free citizen ID card. The cost of the application to date is £10 for delivery within 21 working days, or £30 for fast track next day delivery. You can find out more at

Children’s Identification Policy

For those under 18 years of age, you will need to supply a birth certificate.

Dress code

For security, health and safety reasons, some prisons have a specific dress code for visitors and others have a more relaxed policy, making assessments on a case by case basis.  HMP Woodhill is a high security prison. As such, there is a strict clothing policy for all visitors.

The following are not permitted:

  • skirts, dresses and shorts above the knee,
  • low cut and revealing tops,
  • combat or camouflage trousers,
  • any clothing deemed as ‘see through’,
  • excessive jewellery,
  • large or heavy belt buckles,
  • ripped jeans or other excessively ripped clothing,
  • steel toe capped shoes.

What can I bring in for my children?

You may take in the following items for babies:

  • one bottle containing milk,
  • one bib,
  • one dummy.

Nappies are provided in the visits hall should you need one.

Food and drink

Refreshments are available for purchase in the visits hall. You are allowed up to £20 in notes and change per visiting group, not per individual visitor.

If you would like to know more specific information on what you can bring, please contact the prison directly on the details at the top of the page.



You cannot give money to the prisoner during a visit. All money for prisoners must be posted in. Cheques or Postal Orders must be made payable to HMPS and the prisoners’ name and prison number must be written on the back, as well as the name and address of the sender.

In order to be able to establish when the money arrived at the Prison, it is always safest to post the money via either Special or Recorded Delivery. This will be of assistance should the money go astray.


Banned items

Do not attempt to bring any of the following into prison during your visit:

  • illegal drugs,
  • alcohol,
  • weapons,
  • a camera,
  • a mobile phone,
  • indecent or obscene material,
  • material that threatens the security of the prison,
  • material that is written in code.

If you are unsure what you can bring, contact the prison directly.


Financial Assistance for Visits

If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU). Click here for more information.


Keeping in touch


To speak to a prisoner on the phone, the prisoner has to call you using a prison phone.

Prison staff can listen to and record most types of call. Some calls aren’t monitored, for example when a prisoner calls a legal adviser.


Letters to prisoners should be addressed to: 

HMP Woodhill

Tattenhoe Street

Milton Keynes



(Prisoners name and prison number)

You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner.

If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to his name.


Woodhill uses a service called Email a Prisoner, which can be accessed here.

Through this service, family and friends can send a message which is printed out and delivered by prison staff by hand. Once you have signed up, you will receive an activation link via email which you will need to click on in order to activate your account and send a message. You need to buy a minimum of £5 credit in order to use the service, which runs at a cost of 40p per email.


Family members and friends can sign up to Prison Voicemail at, a service which allows social contacts to exchange voicemails with prisoners.

On signing up, you will be given a unique local landline number you can call at any time to leave a message; this message will be instantly available for your loved one to listen to. Prisoners can check their messages by dialling the same unique number from any phone in the prison and may leave a reply. When the message has been heard, the family member receives an instant text notification, signalling they may leave another message.

In order to access messages, the prisoner pays the cost of a landline call, but the cost of the service itself is paid by the family or friend.

Plans start from £5 per month.

Questions? Visit the website or call our office on 01603 340588.


Sending Property to a Prisoner

The following items may be posted in:

  • photographs – no self-photographs or laminated photographs permitted,
  • calendars – 102 x 82 maximum size,
  • postage stamps – must be attached to pre-written envelope,
  • greeting cards – must be pre–written, must not be padded or musical or larger than A4,
  • cheques, postal orders and cash.

Do not send the above items in jiffy bags as they will be treated as a parcel and returned to sender.

All prisoners are able to buy the items that they want and need through the approved suppliers, whose catalogues are available in the prison.

Any prisoner wishing to have property posted in must first make an application to Property Services in Reception; this means completing an application form. The application needs to include the details of all the property that he wishes to have posted in. Only once the application has been approved should the items be sent to the prisoner. Please note that any parcels received prior to the application being approved will be returned unopened. Photographs and postal orders must also always be posted in. 

Only court clothes can be handed in without the need for an application being made first. The parcel must be clearly marked as ‘court clothes’ and cannot contain any other additional items. Court clothes are defined as the following:

  • suit trousers or skirt,
  • shirt or blouse,
  • jacket,
  • tie,
  • shoes,
  • belt (no large buckles).

Should there be any additional items within the package, it will be returned, and nothing will be passed on to the prisoner. Please note that court clothes are held in reception until the prisoner is actually going to court. Lastly, jeans, t-shirts and trainers will not be accepted as court clothes. 

A printable version of this Visitors' Guide is available for download here: Woodhill