Paula is Head of Prisoner Engagement at Prison Reform Trust. She was previously Head of Involvement at Revolving Doors Agency 2015-2107, where she provided consultancy to two Big Lottery programmes on service user involvement, as well as supporting the active involvement of the Lived Experience Team in the national Liaison and Diversion service. As Head of Programmes at User Voice 2010-2015 she led on development of  service user involvement in prison and probation, as well as forensic mental health services. 

Her passion for working with excluded members of the community stems from personal experiences as a prisoner 2004-2012. Her personal experiences and associated research – The experience of being a female prisoner Listener, a qualitative study submitted as part of a post graduate diploma in integrative psychotherapy, and The Health Needs of Women Offenders in Resettlement, commissioned by HOB PCT – sharpened her commitment to raising awareness of the issues faced by prisoners and to campaign and proactively deliver services which support both prisoners and ex-prisoners to progress personally and strategically past the stigma of imprisonment and multiple exclusion.