Staying in touch Letters You can contact a prisoner by writing to them. Normally there is no limit on the number of letters you can send. Most letters sent to and from prison are checked by prison staff. Prisons can’t open letters from solicitors and courts except in special cases, for example if they suspect a letter isn’t really from a legal adviser. You can complain to the prison if you think your letters are being read when they shouldn’t be, or if your letters aren’t reaching the prisoner. Telephone calls The prisoner has to call you using a prison phone. Prison staff can listen to and record most types of call. Some calls aren’t monitored, for example when a prisoner calls a legal adviser. Email You cannot email prisoners directly, but some prisons use a service called Email a Prisoner. If you send a message this way, it will be printed out and delivered by prison staff. Each email costs 35p and you need to buy credit to use the service. In some prisons, prisoners can also reply through Email a Prisoner. Contact the prison to find out if they allow this. Social Media Prisoners are not allowed to use social media such as Facebook and Twitter whilst in prison.