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  1. FAQs

Domestic Violence

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Children and Domestic Abuse

Female domestic victims Handbook

Published: 1st November, 2015

Updated: 21st March, 2017

Author: Peter Snashall

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Drugs & Alcohol

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Overview to drugs and alcohol

Published: 1st December, 2015

Updated: 17th February, 2019

Author: Peter Snashall

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Extremism

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Published: 1st January, 2016

Updated: 16th March, 2017

Author: Peter Snashall

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Play

This section contains documents relating to Play provision in prisons

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Prison Based Play Provision

Published: 15th February, 2016

Updated: 8th March, 2018

Author: Peter Snashall

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Suicide & self harm

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Published: 1st March, 2016

Updated: 16th March, 2017

Author: Peter Snashall

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Victim awareness

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Published: 1st April, 2016

Updated: 16th March, 2017

Author: Peter Snashall

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Working with people serving a life sentence

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Published: 1st May, 2016

Updated: 20th March, 2017

Author: Peter Snashall

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Working with sex offenders

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Published: 1st June, 2016

Updated: 16th March, 2017

Author: Peter Snashall

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Working with women offenders

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Click here to access the Womens section on the intranet

Published: 1st August, 2016

Updated: 9th May, 2019

Author: Peter Snashall

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Scotland and Northern Ireland

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Pact provides services in England and Wales. If you are looking for support in Scotland please contact Families Outside and for support in Northern Ireland, contact NIACRO.

Published: 16th August, 2016

Author: Louise Potter

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Ellen Green

Deputy CEO of Pact and Managing Director of Pact Futures CIC

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Ellen has 16 years’ experience of working in the voluntary and community sector at senior management level. Ellen joined Pact in 2012 initially as New Business and Partnership Manager and then Director of Business Development.  Ellen became Pact’s Deputy Chief Executive in 2014,taking on the dual role of Managing Director of Pact Futures CIC (a wholly owned subsidiary of Pact) in 2015. Since joining Pact, Ellen has focused on the development of commercial contracts, tendering for MoJ/NOMS provision and developing partnerships with a wide range of private, third and public sector partners.  This has included securing over £2.5m through Transforming Rehabilitation contracts and £5m from NOMS CFO3.

Prior to Pact, Ellen worked for Sova as Business Development and Partnership Manager, responsible for Midlands and Wales, and has previously worked as Partnership Manager for Serco Welfare to Work as regional lead in Yorkshire and Humber for Flexible New Deal and Work Programme, successfully securing one of Serco’s two Work Programme contracts in South Yorkshire, and developing their Third Sector Engagement Strategy. Ellen has been Chief Executive of a ward based charity, Oldington and Foley Park Community Network growing it from £100,000 per year to £450,000 turnover in addition to Founder and CEO of The Network (Worcestershire) providing refurbished electrical appliances for low income families – an exemplar project for DEFRA, Government Office West Midlands and the FRN. Ellen has experience in serving on a number of Charity Boards currently as MD of Pact Futures CIC and previously including FRN Enterprises, Community Action Wyre Forest and Community Support Initiatives as Chair and FRN, Distributed Learning and Kidderminster College as a Board Director. Ellen has a BSocSc in Political Science and a Certificate in Fundamentals of Senior Management.

Published: 1st November, 2016

Updated: 20th February, 2017

Author: Louise Potter

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Andy Keen-Downs

CEO of Pact and Pact Futures CIC

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Andy Keen-Downs has been Chief Executive of Pact since 2005, steering the charity through a period of great change and growth. Since 2015 he has been Group CEO, following the establishment of Pact Futures CIC as a wholly owned, independent subsidiary. Andy has worked in the voluntary sector for much of his working life, and was previously Deputy Director at Gingerbread (One Parent Families), where he developed services and secured the support of JK Rowling. Previously, Andy held senior posts with the National Childbirth Trust and with Centrepoint. Andy’s first job with a charity was as one of a team of three staff, running The Gatehouse Project in the Hulme & Moss side area of Manchester during the late 1980s, which involved supporting adults with literacy issues and developing a social enterprise community publishing operation. This followed a dramatic career change from his previous role with Reuters in the City of London. Andy undertook a PGCE at Roehampton University following a degree in English and Theology at the University of Kent. His other qualifications include being arrested as a juvenile offender at the age of ten, and the experience of imprisonment of both friends and relatives.  In 2015, Andy received the Longford Prize on behalf of Pact, and secured the support of Michael Palin for the charity’s work for prisoners’ families. Andy acts as a pro-bono advisor to Lord Michael Farmer and to Bishop Richard Moth, and is regularly sought for his expertise on how to reduce re-offending and the risk of inter-generational offending.

Published: 1st November, 2016

Updated: 6th September, 2017

Author: Louise Potter

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Tina Parker

Director of Services

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Tina has worked within the justice sector for nearly thirty years working for  both third sector and statutory organisations. She initially worked for NACRO as a manager of a community programme scheme supporting long term unemployed offenders and developing job clubs within local prisons. For nearly ten years she was employed by the Hampshire Probation Service and held several senior management  roles with responsibilities  for offender employment and housing, partnerships and community payback delivery. Prior to joining Pact, Tina was a Business Development Manager for Skills for Justice, holding the strategic leads for workforce development in  offender management, substance misuse and victims/survivors. In addition to her work within justice, Tina has also worked as an employment officer for MENCAP and a researcher for the British Institute of Industrial Therapy.

Published: 2nd November, 2016

Updated: 10th November, 2016

Author: Louise Potter

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Mortimer Jackman

Head of Commercial Finance

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Mortimer joined Pact in July 2015 as the Head of Commercial Finance. His main focus is providing commercial, financial and bid support on commercial contracts. Prior to joining Pact, Mortimer spent 3 years as Head of Finance for Third Sector Consortia Management LLP (3SC), where he provided proactive commercial engagement across the entire life cycle of its UK-wide public services contract portfolio – both pre and post contract, focussing on providing insight that ensured all bids are commercially sound, and contracts are set-up and managed effectively from a financial perspective.

Mortimer previously worked as Finance and Business Development Manager for the local infrastructure charity HAVCO and in a number of senior accounting and finance roles in commercial organisations in the UK and Barbados. He is a fellow of the Association of the Chartered Certified Accountants (ACCA) and holds an MBA from Warwick.   

Published: 7th November, 2016

Updated: 9th March, 2017

Author: Louise Potter

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Ross Holland

Group Finance Director

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Ross joined Pact in September 2013 and has overall responsibility for finance, technology, premises and procurement. Ross has twelve years' experience of leading finance and resources teams in the not-for-profit sector, most recently at the Institute of Fundraising, and has been a volunteer member of the Pre-school Learning Alliance audit committee since 2008. He trained as an auditor and is a member of the Institute of Chartered Accountants in England and Wales.

Published: 7th November, 2016

Updated: 19th April, 2017

Author: Louise Potter

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Showing 10 of 99

Latest

  • Ffordd Adref | A Way Home - Pact Cymru Volunteer Awards and Showcase

    This Pact Cymru event will recognise and celebrate the service of individuals doing voluntary work in North Wales.

  • Our first Christmas Carol Service at Farm Street Church

    Join us for our first Christmas carol service on Tuesday 10th December at Farm Street Church in Mayfair.

  • Keeping People Safe in Prison: new report reveals families need better ways to share concerns with prisons

    A new report published today has found that families are struggling to share urgent concerns about their loved ones in prison because Safer Custody departments are not answering their phones.

  • Pact launches Operation Christmas Elf

    Find out how you can bring a smile to a prisoner's child this Christmas by getting involved in Operation Elf.

Most read

  • Current vacancies

    With services in Cumbria to Cornwall and West Wales to Kent, we have job opportunities all over the country. If you don't see your dream job at the moment, sign up to receive our vacancy alerts so you can hear about future opportunities.

  • Prison Visitors' Guides

    Want to know more about where we work? Click here to find more information about the prisons we work in, visiting hours and contact details.

  • Tagging

    Find out more about Home Detention Curfew/Electronic Tagging

  • Who we are

    Find out about how we commit to work with prisoners, their families and communities.

  • Contact us

  • Through the Gate Mentoring Services

    Pact provides Through the Gate and Mentoring Services to those leaving custody in order to support them with their immediate resettlement needs.

  • Prisoners' Families Helpline

    Call the freephone confidential helpline for information and support for anyone who is affected by imprisonment.

  • HMP Belmarsh

  • Family support

    Do you need someone to talk to? Our Family Befrienders can provide practical and emotional support to help you cope with a loved one's sentence.

  • HMP Wormwood Scrubs

Latest tweet

  • RT @rachelgguk: Delighted to welcome in the festive season at @prisonadvice Christmas Carol Service. This charity does important wo… https://t.co/fQKzlZeKfq

    10thDecember, 2019 @prisonadvice
  • We’re here at the beautiful Farm Street Church in Mayfair welcoming guests at our first ever Christmas carol servic… https://t.co/y3ptZ4DrWu

    10thDecember, 2019 @prisonadvice
  • RT @SHHSHammersmith: Delighted to be contributing to the music tonight @FarmStChurch for the @prisonadvice Christmas Carol service. Serv… https://t.co/DlMhAbufJ5

    10thDecember, 2019 @prisonadvice

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Pact is a registered charity - number: 219278 Company registration number: 356443

Pact Futures CIC is a wholly owned subsidiary of Pact and a community interest company registered in England and Wales no. 9248698