Prisoners' Families Helpline Having a loved one caught up in the criminal justice system can be a scary and confusing experience. We know that having someone to talk to who is impartial, empathetic and non-judgmental can be a huge help. Pact runs the national Prisoners' Families Helpline, a free and confidential service which offers practical and emotional support, information and advice to anyone who is affected by imprisonment, in a straightforward, non-judgemental way. Your advice and guidance has been invaluable. It’s a very frightening situation to be in and wonderful to know you are there. - Helpline User Contact us You can reach the Helpline on 0808 808 2003 (freephone - including most mobiles). The Helpline is open 9am – 8pm Monday to Friday and 10am – 3pm Saturday, Sunday and bank holidays (excluding Christmas Day & Boxing Day). You can also email the helpline team on [email protected].