Prisoners' Families Helpline

Pact runs the national Prisoners’ Families Helpline and website on behalf of HMPPS. This free, confidential service offers practical and emotional support to anyone affected by imprisonment. 
Prisoners' Families Helpline

Having a loved one caught up in the criminal justice system can be a confusing and stressful experience. We know that having someone to talk to who is non-judgemental and understands your concerns can be a huge help. Our team of staff and volunteers are on hand to take your calls, answer your emails, and support you to navigate this challenging time. 

Contact the Helpline 

The Helpline is open 9am – 8pm Monday to Friday and 10am – 3pm Saturday, Sunday and bank holidays (excluding Christmas Day & Boxing Day). 

T. 0808 808 2003 (freephone – including most mobiles) 

E. (please allow up to three days for a response) 

Online resources 

The Prisoners’ Families Helpline website offers a range of resources focused on supporting your loved one in prison. This website has been created with families to offer information tailored to their needs. 

You can find information on: 

  • The court process
  • Community sentences
  • Care and support in prison
  • Prison healthcare
  • Prison life
  • Raising concerns or making a complaint
  • Latest updates from HMPPS