Current Surveys

Our service users are at the heart of what we do. Our twice-yearly surveys allow you to have your say on how we deliver our family services at prisons across England and Wales and allow us to develop our services based on your feedback.

These surveys should take less than 5 minutes to complete. All responses will be treated anonymously, and your responses will only be used to understand and improve our services.
Please note that the surveys only relate to services operated by Pact and not any other aspect of visiting or the service offered by the prison.

Family & Visitors' Centre survey

Play services survey (for completion by children with parents)

Refreshments services survey

Visits booking line survey