This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP Ashfield. If you notice anything that is incorrect on this page, please contact us at [email protected]

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend)

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HMP Ashfield

Currently, SERCO deliver visitor services at HMP Ashfield.

Visits information can be found on the Ministry of Justice website or you can ring the main switchboard on 0117 303 8000.

Remember, there are other ways to contact your loved ones:

• Send emails using the Email A Prisoner
• Write a letter to them.

You can also contact the Prisoners’ Families Helpline for advice, information and support on all aspects of the criminal justice system:

• Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend)
• Email the team on [email protected]

HMP Ashfield does not have a dedicated Safer Custody number. If you are worried about your loved ones well-being please call the main switchboard on 0117 303 8000. Inform the operator that it is a Safer Custody issue, your call should be directed to the relevant team.

For more information about what to do if you are worried about your loved one in prison, or to share non-urgent concerns with the prison via an online form, visit HMP Ashfield | Prisoners' Families Helpline