Prisoners' families Prison Visitors' Guides HMP Ashfield UPDATE: 06/01/2021 - Due to the new lockdown measures across England, face-to-face social visits at this prison are suspended until further notice. Purple Visits video calls will be available during this period, check with the prison directly. For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend). *** HMP Ashfield Currently, SERCO deliver visitor services at HMP Ashfield. Visits information can be found on the Ministry of Justice website or you can ring the main switchboard on 0117 303 8000. Remember, there are other ways to contact your loved ones: Exchange voice messages using the Prison Voicemail Send emails using the Email A Prisoner Write a letter to them. You can also contact the Prisoners’ Families Helpline for advice, information and support on all aspects of the criminal justice system: Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend) Email the team on [email protected] HMP Ashfield does not have a dedicated Safer Custody number. If you are worried about your loved ones well-being please call the main switchboard on 0117 303 8000. Inform the operator that it is a Safer Custody issue, your call should be directed to the relevant team.