Prisoners' families Prison Visitors' Guides HMP Ashfield HMP Ashfield Currently, SERCO deliver visitor services at HMP Ashfield. Visits information can be found on the Ministry of Justice website or you can ring the main switchboard on 0117 303 8000. On 24th March 2020 the Government announced that all prison visits are temporarily cancelled until further notice. Read the full announcement here. Remember, there are other ways to contact your loved ones: Exchange voice messages using the Prison Voicemail Send emails using the Email A Prisoner Write a letter to them. You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system: Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend) Email the team on [email protected] Fill in a contact form and request a call back at prisonersfamilies.org HMP Ashfield does not have a dedicated Safer Custody number. If you are worried about your loved ones well-being please call the main switchboard on 0117 303 8000. Inform the operator that it is a Safer Custody issue, your call should be directed to the relevant team. If you are worried about your loved one while they are a resident at this prison, please contact the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday).