This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP Berwyn. If you notice anything that is incorrect on this page, please contact us on [email protected]

Any further information can be found on the prison website at www.justice.gov.uk/contacts/prison-finder/berwyn-prison-information or you can ring the main switchboard on 01978 523000.

Address:

HMP Berwyn

Bridge Road

Wrexham Industrial Estate

Wrexham

LL13 9QS

Pact Worker contact: Sandra Edwards         

Visitors’ Centre Telephone: 01978 523004    

Visitors’ Centre Email: [email protected]

Visiting Times

Monday

09:00 – 11:00

14:00 – 16:00

Tuesday

09:00 – 11:00

14:00 – 16:00

17:30 – 18:30

Wednesday

09:00 – 11:00

14:00 – 16:00

17:30 – 18:30

Thursday

09:00 – 11:00

14:00 – 16:00

17:30 – 18:30

Friday

No Visits

Saturday

09:00 – 11:00

14:00 – 16:00

Sunday

09:00 – 11:00

14:00 – 16:00

 

Booking a visit:

All visits must be booked in advance by prisoners themselves.

Adults and children must all have Identification; for more information regarding Identification, please see Identification Policy below.

At your visit

Visits can be extremely emotional and the process can be confusing. All prisons have differing processes for making visits and also differing security checks.

Security checks

You may be required to have your finger or thumb prints scanned as part of a security check. You may also have an iris scan.

Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender).

During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages.

Identification Policy

For all visits you will need to take secure self- identification e.g. passport, citizen documentation, driving licence and a household bill as proof of address. In most cases you will need two forms of documentation.

If you do not have a passport or driving license you can order a free citizen ID card. The cost of the application to date is £10 for delivery within 21 working days, or £30 for fast track next day delivery. You can find out more at www.citizencard.com

Children’s Identification Policy

You will need to bring your child’s birth certificate, passport or Personal Child Health Record (also known as the PCHR or 'red book').

What can I bring in for my children?

You may bring in up to two nappies, five wet wipes, a dummy and a bottle made up.

Food and drink

Vending machines are available in the visits reception and visits hall. Refreshments are also available to purchase with coins only.

If you would like to know more specific information on what you can bring, please contact the prison directly on the details at the top of the page.

Money

You cannot give money to the prisoner during a visit. All money for prisoners must be posted in. Cheques or Postal Orders must be made payable to “The Governor”, and the prisoners’ name and prison number must be written on the back, as well as the name and address of the sender.

In order to be able to establish when the money arrived at the Prison, it is always safest to post the money via either Special or Recorded Delivery. This will be of assistance should the money go astray.

Banned items

Do not attempt to bring any of the following into prison during your visit:

  • illegal drugs,
  • alcohol,
  • weapons,
  • a camera,
  • a mobile phone,
  • indecent or obscene material,
  • material that threatens the security of the prison,
  • material that is written in code.

If you are unsure what you can bring, contact the prison directly.

Financial Assistance for Visits

If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU). Click here for more information.

Keeping in touch

Phone

To speak to a prisoner on the phone, the prisoner has to call you using a prison phone.

Prison staff can listen to and record most types of call. Some calls aren’t monitored, for example when a prisoner calls a legal adviser.

Letters

Letters to prisoners should be addressed to: 

HMP Berwyn

Bridge Road Industrial EST

Wrexham

LL13

(Prisoners name and prison number)

You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner.

If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to their name.

A printable version of this Visitors' Guide is available to download here: Berwyn

A printable version of this Visitors' Guide translated into Welsh is available to download here: Berwyn in Welsh