UPDATE: Following the "firebreak lockdown" measures in Wales, we have been informed that social visits at this prison will restart from Wednesday 18th November for Welsh visitors only. They will then take place on a Wednesday afternoon and Saturday morning until further notice. We will share further information about social visits after this time as soon as we can. During this time, you can contact Pact on [email protected] and take a look at other ways to keep in touch with your loved one while visits are suspended.

Social visits are re-opening at this prison. You can find updated information on times, how to book, and what to expect below.


HMP Berwyn

Bridge Road

Wrexham Industrial Estate


LL13 9QS

Pact Worker contact: Toni O'Hara or Karen Cresswell      

Visitors’ Centre Telephone: 01978 523004    

Visitors’ Centre Email: [email protected]

Visiting Times as of 3rd August 2020





09:00 - 09:45

10:15 - 11:00

14:00 – 14:45

15:15 – 16:00


09:00 - 09:45

10:15 - 11:00

14:00 – 14:45

15:15 – 16:00


09:00 - 09:45

10:15 - 11:00

14:00 – 14:45

15:15 – 16:00


09:00 - 09:45

10:15 - 11:00

14:00 – 14:45

15:15 – 16:00


09:00 - 09:45

10:15 - 11:00

No Visits


09:00 - 09:45

10:15 - 11:00

14:15 - 15:00


09:00 - 09:45

10:15 - 11:00

14:15 – 15:00

Booking a visit:

All visits must be booked in advance by prisoners themselves.

Adults and children must all have Identification; for more information regarding Identification, please see Identification Policy below.

Who can visit?

Due to the spike in Covid-19 case's, only visitors from Wrexham will be permitted on visits until further notice. Others may be considered on compassionate grounds only.

Visits will only be allowed by people who are symptom free, who have not been asked to self-isolate and who have not recently come into contact with anyone who has symptoms or is self-isolating.

Visits will prioritise re-establishing face-to-face contact with close family members (or significant others) This may comprise of one of the following grouping combinations only:


A single adult (aged 18 or over) who must be a partner, parent, foster-parent, grandparent, carer, or significant other




Two adults (aged 18 or over): who must be two parents, two foster parents, two grandparents, two adult immediate relatives or significant other, or a mixture of these (e.g. a parent and a grandparent), but all visitors must live together as part of the same household


A single adult (aged 18 or over):  who must be a partner, parent, foster-parent, grandparent, carer or adult close relative or significant other




up to two dependent children (e.g. son, daughter) of the person being visited


All visitors (adult and children) must live together as part of the same household


Two adults (aged 18 or over): who must be two parents, two foster parents, two grandparents, two adult immediate relatives or significant other1, or a mixture of these (e.g. a parent and a grandparent);



one dependent child (e.g. son, daughter) of the person being visited


All visitors must live together as part of the same household


Visits will not therefore be allowed from:

  • Any combinations of persons not from the same household with the exception of two parents of a child in custody
  • Three adults
  • Unaccompanied children (Exceptionally, at governor’s discretion over 16 will be permitted)
  • People who are not closely related to the prisoner or identified as a significant other.

At your visit

In order to keep visitors, residents and staff as safe as possible, there will be a number of new rules and guidelines which have been put in place by the prison service. Download our quick guide to help you with what to expect at your visit.

These include, but may not be limited to:

  • Visitors will have their temperature and symptoms checked on the way in to the Visitors' Centre by a member of prison staff. Anyone with a raised temperature or displaying symptoms will not be allowed into the visit.
  • Visitors will be asked to wash their hands and use sanitizier before checking in.
  • All visitors will be required to show ID and bring proof of address to every visit. Anyone unable to prove they live within the same household as the other visitors will not be allowed into the visit.
  • All visitors (with the exception of children under 11) will have to wear face masks. Visitors can bring their own or wear one the prison provides.
  • After booking in, visitors will be told where to wait to ensure social distancing.
  • Visitors are asked to refrain from physical interaction with the person they’re visiting.
  • Visitors must remain at 2 metres distance (seating has been changed to allow for this).
  • Adult visitors will be asked to ensure their children remain seated and adhere to social distancing at all times.
  • Play areas will be closed and no toys will be available, however Pact will provide activity packs if requested which the children can take home.

Family Support from Pact

Pact family support will be available by email and you can access this by contacting [email protected]. If your issue is complex and you need to talk to us in person, please include your number in the email and tell us that you would like a call back - it would also be helpful if you could let us know whether we are able to leave a message if there is no answer - and we will aim to get back to you as soon as we possibly can. If you have urgent concerns about the welfare of your loved one in prison, please call the prison Safer Custody line directly.

You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system:

  • Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend)
  • Email the team on [email protected]

If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team.

Other ways to keep in touch


To speak to a prisoner on the phone, the prisoner has to call you using a prison phone.

Prison staff can listen to and record most types of call. Some calls aren’t monitored, for example when a prisoner calls a legal adviser.


Letters to prisoners should be addressed to: 

HMP Berwyn

Bridge Road Industrial EST



(Prisoners name and prison number)

You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner.

If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to their name.

Security checks

You may be required to have your finger or thumb prints scanned as part of a security check. You may also have an iris scan.

Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender).

During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages.

Identification Policy

For all visits you will need to take secure self- identification e.g. passport, citizen documentation, driving licence and a household bill as proof of address. In most cases you will need two forms of documentation.

If you do not have a passport or driving license you can order a free citizen ID card. The cost of the application to date is £10 for delivery within 21 working days, or £30 for fast track next day delivery. You can find out more at www.citizencard.com

Children’s Identification Policy

You will need to bring your child’s birth certificate, passport or Personal Child Health Record (also known as the PCHR or 'red book').

NOTICE: Personal Child Health Record (PCHR/'Red book') is only accepted as ID for children 2 years old and under.

What can I bring in?

Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm.

You can no longer take any items into a visit with you, including jackets/coats. These will have to go in the locker provided before you go through security. If you have medication that is needed, this will be subject to approval by the Visits Manager on duty.

Food and drink

£30 in coins will be permitted. Refreshments will be available to pre-order whilst waiting to enter the hall.

If you would like to know more specific information on what you can bring, please contact the prison directly on the details at the top of the page.


You cannot give money to the prisoner during a visit. All money for prisoners must be posted in. Cheques or Postal Orders must be made payable to “The Governor”, and the prisoners’ name and prison number must be written on the back, as well as the name and address of the sender.

In order to be able to establish when the money arrived at the Prison, it is always safest to post the money via either Special or Recorded Delivery. This will be of assistance should the money go astray.

Banned items

Do not attempt to bring any of the following into prison during your visit:

  • illegal drugs,
  • alcohol,
  • weapons,
  • a camera,
  • a mobile phone,
  • indecent or obscene material,
  • material that threatens the security of the prison,
  • material that is written in code.

If you are unsure what you can bring, contact the prison directly.

Financial Assistance for Visits

If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU). Click here for more information.

A printable version of this Visitors' Guide is available to download here: Berwyn

A printable version of this Visitors' Guide translated into Welsh is available to download here: Berwyn in Welsh

Further Information

Safer Custody

If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 01978 523 772 (checked frequently between 8am – 10pm).

You may be asked to leave a voicemail. Please make sure you include:

  • Your name.
  • The reason that you are calling.
  • The name of your family member/friend (and their prison number if you know it).
  • Your telephone number (so that the prison can call you back).

Please wait at least 24 hours for a call back before contacting the prison again.

If you have non-urgent questions or concerns while your loved one is resident at HMP Berwyn, you can call the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday).

See some information that needs updating?

This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP Berwyn. If you notice anything that is incorrect on this page, please contact us on [email protected]

Any further information can be found on the prison website at www.justice.gov.uk/contacts/prison-finder/berwyn-prison-information or you can ring the main switchboard on 01978 523 000.