Prisoners' families Prison Visitors' Guides HMP Berwyn Please note Due to the restrictions put in place for us around the Coronavirus outbreak, Pact staff are not currently operating from prison premises. For the short term, Pact family support will be available by email and you can access this by contacting [email protected]. If your issue is complex and you need to talk to us in person, please include your number in the email and tell us that you would like a callback - it would also be helpful if you could let us know whether we are able to leave a message if there is no answer - and we will aim to get back to you as soon as we possibly can. If you have urgent concerns about the welfare of your loved one in prison, please call the prison Safer Custody line directly. HMP Berwyn This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP Berwyn. If you notice anything that is incorrect on this page, please contact us on [email protected] Any further information can be found on the prison website at www.justice.gov.uk/contacts/prison-finder/berwyn-prison-information or you can ring the main switchboard on 01978 523000. On 24th March 2020 the Government announced that all prison visits are temporarily cancelled until further notice. Read the full announcement here. Remember, there are other ways to contact your loved ones: Exchange voice messages using the Prison Voicemail Send emails using the Email A Prisoner Write a letter to them. You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system: Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend) Email the team on [email protected] Fill in a contact form and request a call back at prisonersfamilies.org If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team. Address: HMP Berwyn Bridge Road Wrexham Industrial Estate Wrexham LL13 9QS Pact Worker contact: Toni O'Hara or Karen Cresswell Visitors’ Centre Telephone: 01978 523004 Visitors’ Centre Email: Visiting Times Monday 09:00 – 11:00 14:00 – 16:00 Tuesday 09:00 – 11:00 14:00 – 16:00 17:30 – 18:30 Wednesday 09:00 – 11:00 14:00 – 16:00 17:30 – 18:30 Thursday 09:00 – 11:00 14:00 – 16:00 17:30 – 18:30 Friday No Visits Saturday 09:00 – 11:00 14:00 – 16:00 Sunday 09:00 – 11:00 14:00 – 16:00 Booking a visit: All visits must be booked in advance by prisoners themselves. Adults and children must all have Identification; for more information regarding Identification, please see Identification Policy below. At your visit Visits can be extremely emotional and the process can be confusing. All prisons have differing processes for making visits and also differing security checks. Security checks You may be required to have your finger or thumb prints scanned as part of a security check. You may also have an iris scan. Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender). During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages. Identification Policy For all visits you will need to take secure self- identification e.g. passport, citizen documentation, driving licence and a household bill as proof of address. In most cases you will need two forms of documentation. If you do not have a passport or driving license you can order a free citizen ID card. The cost of the application to date is £10 for delivery within 21 working days, or £30 for fast track next day delivery. You can find out more at www.citizencard.com Children’s Identification Policy You will need to bring your child’s birth certificate, passport or Personal Child Health Record (also known as the PCHR or 'red book'). NOTICE: Personal Child Health Record (PCHR/'Red book') is only accepted as ID for children 2 years old and under. What can I bring in for my children? You may bring in up to two nappies, five wet wipes, a dummy and a bottle made up. Food and drink Vending machines are available in the visits reception and visits hall. Refreshments are also available to purchase with coins only. If you would like to know more specific information on what you can bring, please contact the prison directly on the details at the top of the page. Money You cannot give money to the prisoner during a visit. All money for prisoners must be posted in. Cheques or Postal Orders must be made payable to “The Governor”, and the prisoners’ name and prison number must be written on the back, as well as the name and address of the sender. In order to be able to establish when the money arrived at the Prison, it is always safest to post the money via either Special or Recorded Delivery. This will be of assistance should the money go astray. Banned items Do not attempt to bring any of the following into prison during your visit: illegal drugs, alcohol, weapons, a camera, a mobile phone, indecent or obscene material, material that threatens the security of the prison, material that is written in code. If you are unsure what you can bring, contact the prison directly. Financial Assistance for Visits If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU). Click here for more information. Keeping in touch Phone To speak to a prisoner on the phone, the prisoner has to call you using a prison phone. Prison staff can listen to and record most types of call. Some calls aren’t monitored, for example when a prisoner calls a legal adviser. Letters Letters to prisoners should be addressed to: HMP Berwyn Bridge Road Industrial EST Wrexham LL13 (Prisoners name and prison number) You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner. If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to their name. A printable version of this Visitors' Guide is available to download here: Berwyn A printable version of this Visitors' Guide translated into Welsh is available to download here: Berwyn in Welsh Further Information Safer Custody If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 01978 523772 (checked frequently between 8am – 10pm). You may be asked to leave a voicemail. Please make sure you include: Your name. The reason that you are calling. The name of your family member/friend (and their prison number if you know it). Your telephone number (so that the prison can call you back). Please wait at least 24 hours for a call back before contacting the prison again. If you are worried that your loved one is at immediate risk please call the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday).