Prisoners' families and children Prison Visitors' Guides HMP Berwyn Social visits have resumed at this prison. Purple Visits video calls are available. You can also take a look at other ways to keep in touch while visits are suspended. You can find updated information on times, how to book, and what to expect below. If you need support: You can email the team at HMP Berwyn directly by emailing [email protected]. For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend). Address: HMP Berwyn Bridge Road Wrexham Industrial Estate Wrexham LL13 9QS Pact Worker contact: Toni O'Hara or Karen Cresswell Visitors’ Centre Telephone: 01978 523004 Visitors’ Centre Email: [email protected] Visiting Times AM PM Monday Purple Visits Purple Visits Tuesday Purple Visits 14:15 – 15:00 15:45 – 16:30 Purple Visits Wednesday 08:30 - 09:15 10:00 - 10:45 14:15 – 15:00 15:45 – 16:30 Purple Visits Thursday 08:30 - 09:15 10:00 - 10:45 Purple Visits Friday Purple Visits No visits Saturday 09:15-10:00 (VP residents only) 10:45-11:30 14:15-15:00 Sunday Purple Visits 14:15-15:00 Booking a visit: All visits must be booked in advance by the residents at HMP Berwyn, who can book the visit via their in-cell laptops as usual. Adults and children must all have identification; for more information regarding identification, please see the Identification Policy below. Who can visit? Up to 3 visitors (including children) per resident will be allowed on the visit. All visitors must be from the same household (and visitors will need to provide evidence of their address to prove there is no inter-household mixing.) Visitors from both England and Wales will be allowed to visit. At your visit In order to keep visitors, residents and staff as safe as possible, there will be a number of new rules and guidelines which have been put in place by the prison service. Download our quick guide to help you with what to expect at your visit. NOTICE: As of 28th May 2021 there have been changes to rules around physical contact during visits and on the number of households who can visit someone in prison. Physical contact Children aged 11 and under will now be allowed to hug the loved one they are visiting in prison. There are no restrictions to the contact children under 11 can have, if it is in line with the prison’s normal rules. Children can leave their seat but will need to stay in the area marked out during the visit. Anyone over the age of 11 must still follow social distancing guidelines during visits and will not be able to have physical contact with the person they are visiting. This has been decided as Covid-19 spreads faster in prisons, so it remains too high a risk to allow a full return to physical contact during visits at this time. However, children under 11 have a lower transmission risk which is why this decision has been made. To protect prisons, visitors are encouraged to access the widely available twice weekly rapid testing in the community. Expansion of visits Visitors from two households can now visit a person in prison at the same time. You can find out the maximum number of visitors allowed on a visit by contacting the prison directly. Adults and children who are over 11 must continue follow social distancing rules from the person you are visiting in prison. For more information You can view the updated guidance here. Family Support from Pact Pact family support will be available by email and you can access this by contacting [email protected]. If your issue is complex and you need to talk to us in person, please include your number in the email and tell us that you would like a call back - it would also be helpful if you could let us know whether we are able to leave a message if there is no answer - and we will aim to get back to you as soon as we possibly can. If you have urgent concerns about the welfare of your loved one in prison, please call the prison Safer Custody line directly. You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system: Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend) Email the team on [email protected] If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team. Other ways to keep in touch Phone To speak to a prisoner on the phone, the prisoner has to call you using a prison phone. Prison staff can listen to and record most types of call. Some calls aren’t monitored, for example when a prisoner calls a legal adviser. Letters Letters to prisoners should be addressed to: HMP Berwyn Bridge Road Industrial EST Wrexham LL13 (Prisoners name and prison number) You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner. If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to their name. Security checks You may be required to have your finger or thumb prints scanned as part of a security check. You may also have an iris scan. Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender). During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages. Identification Policy You will need to bring one or more forms of identification with you to all your prison visits. If you have photographic identification (ID with your name and picture on - for example, a passport or driving licence) then you will only need to show this one form of ID. You can find a list of acceptable types of photographic ID in List A below. If you do not have photographic identification, you will need to show two different forms of ID before you are allowed to visit. You can find a list of the acceptable forms of non-photographic ID in List B and List C below. List A: Acceptable types of photographic ID You can use any one of the following documents with your photograph on: Your passport. An identity card from a European Union (EU) or European Economic Area (EEA) country. A UK photocard driving licence. An Northern Ireland Electoral identity card. A United States passport card. A proof of age card recognised under the Proof of Age Standards Scheme (PASS)with a unique reference number. This includes the Citizen Card. Remember: Prisoners' families can get a 50% discount on the cost of a Citizen Card by using the discount code 'PACT' when applying online. An Armed Forces identity card A UK biometric residence permit(BRP). If you aren't able to provide one of the ID documents listed above, you will need to provide two different forms of ID – one from List B and one from List C. If you don’t have photographic ID you must provide one of the following ID documents: List B A Home Office travel document (convention travel document, stateless person's document, one-way document or a certificate of travel). An older person's bus pass. A Freedom Pass. Proof of age card recognised under the Proof of Age Standards Scheme (PASS)without a unique reference number. In addition to one of the above documents, you will also need to provide one of the items from the following list: List C Your birth or adoption certificate. An education certificate from a regulated and recognised educational institution (such as an NVQ, SQA, GCSE, A Level or degree certificate) A rental or purchase agreement for a residential property (signed and dated). Your marriage or civil partnership certificate. A bank, building society or credit union current account card (which has your name on it). Any combination of the above documents should be accepted, but you will need one from List B and one from List C. Children’s Identification Policy You will need to bring your child’s birth certificate, passport or Personal Child Health Record (also known as the PCHR or 'red book'). NOTICE: Personal Child Health Record (PCHR/'Red book') is only accepted as ID for children 2 years old and under. What can I bring in? Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm. You can no longer take any items into a visit with you, including jackets/coats. These will have to go in the locker provided before you go through security. If you have medication that is needed, this will be subject to approval by the Visits Manager on duty. Food and drink £30 in coins will be permitted. Refreshments will be available to pre-order whilst waiting to enter the hall. If you would like to know more specific information on what you can bring, please contact the prison directly on the details at the top of the page. Money How do I send money to a prisoner? From 2nd November 2020 the way prisoners can send and receive money has changed. You can no longer send money by bank transfer, cheque, postal order or send cash by post to any prison. You’ll need to send money through the Money to Prisoners Portal using a debit card instead. The Money to Prisoners Portal service is free, secure and available in all prisons in England and Wales. To get started on the Portal you will need the prisoner's date of birth and prisoner number. If you cannot use the online service, you may be able to apply for an exemption - for example if you: are unable to use a computer, a smart phone or the internet do not have a debit card You cannot give money to the prisoner during a visit. Banned items Do not attempt to bring any of the following into prison during your visit: illegal drugs, alcohol, weapons, a camera, a mobile phone, indecent or obscene material, material that threatens the security of the prison, material that is written in code. If you are unsure what you can bring, contact the prison directly. Financial Assistance for Visits If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU). Click here for more information. A printable version of this Visitors' Guide is available to download here: Berwyn A printable version of this Visitors' Guide translated into Welsh is available to download here: Berwyn in Welsh Further Information Safer Custody If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 01978 523 772 (checked frequently between 8am – 10pm). You may be asked to leave a voicemail. Please make sure you include: Your name. The reason that you are calling. The name of your family member/friend (and their prison number if you know it). Your telephone number (so that the prison can call you back). Please wait at least 24 hours for a call back before contacting the prison again. If you have non-urgent questions or concerns while your loved one is resident at HMP Berwyn, you can call the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday). See some information that needs updating? This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP Berwyn. If you notice anything that is incorrect on this page, please contact us on [email protected] Any further information can be found on the prison website at www.justice.gov.uk/contacts/prison-finder/berwyn-prison-information or you can ring the main switchboard on 01978 523 000.