This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP Bullingdon. If you notice anything that is incorrect on this page, please contact us on [email protected]

Any further information can be found on the prison website at or you can ring the main switchboard on 01869 353 100.

If you need support

You can email the Pact team at HMP Bullingdon directly at [email protected].

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday, and 10am – 3pm at the weekend).


HMP Bullingdon
Patrick Haugh Road
OX25 1PZ

Governor: Laura Sapwell

Visitors’ Centre Telephone: 01869 353437 (Open Tuesday – Thursday: 10.30 - 16.30, Saturday and Sunday: 10.30 - 16.30)             

Visitors’ Centre Email: [email protected]

Visiting times:


No visits








No visits






Booking your visit:

Telephone: 01869 353176

You will need:

    • the name and date of birth of the person you would like to visit,
    • their prison number,
    • dates of births for all the visitors coming with you, including children,

    All visits must be booked in advance. Only those visitors whose details have been listed on the Prisoner’s Authorisation Contact List (as provided by the prisoner) and those whom are named on the booking will be allowed entry into the prison. 

    Prison staff cannot add visitor(s) to a Prisoner’s Authorisation Contact List without the consent and authorisation of a prisoner.

    Adults and children must all have Identification; for more information regarding Identification, please see Identification Policy below.

    Who can visit?

    3 adults (18 and over) and 3 children per visit

    To visit someone in an adult prison, you must be:

    • aged 18 or over, or under 18 accompanied by an eligible adult
    • a partner, parent, sibling, child, foster-parent, grandparent, carer or significant other of the person you are visiting, or an individual on whom the person in prison relies for emotional support

    At your visit

    Security checks

    You may be required to have your finger or thumb prints scanned as part of a security check. You may also have an iris scan.

    Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender).

    During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages.

    Identification Policy

    You will need to bring one or more forms of identification with you to all your prison visits:

    Acceptable Forms of Identification - Social Visitors (Aged 16 and Over)

    Visitors may identify themselves using one of the following:

    List A:

    • passports
    • identity cards from an EU or European Economic Area (EEA) country
    • UK photocard driving licences
    • EU or EEA driving licences
    • NI Electoral identity cards
    • a US passport card
    • a proof of age card recognised under PASS with a unique reference number (This includes the Citizen ID card)
    • an armed forces identity card
    • a UK biometric residence permit (BRP)

    If the visitor is unable to produce any of the above, staff may accept combinations of one identification document from List B, supported by one document from List C:

    List B:

    • a Home Office travel document (convention travel document, stateless person’s document, one-way document or certificate of travel)
    • an older person’s bus pass
    • a Freedom Pass
    • a proof of age card recognised under the Proof of Age Standards Scheme (PASS) without a unique reference number (please refer to List A where a unique reference number is present)

    List C:

    • a birth or adoption certificate
    • an education certificate from a regulated and recognised educational institution (such as an NVQ, SQA, GCSE, A level or degree certificate)
    • a rental or purchase agreement for a residential property (signed and dated)
    • a marriage or civil partnership certificate
    • a bank, building society or credit union current account card (on which the claimed identity is shown)

    Children’s Identification Policy (under 18):

    Visitors under the age of 16 must be accompanied by an adult, who must adhere to the ID requirement set out above. The accompanying adult has responsibility for the child, supporting the child’s relationship with the prisoner, and for giving assurances of the child’s identity.

    If you do not have a passport or driving license you can order a citizen ID card that you can use. You can find out more here You can also receive a 10% discount on your application by contacting [email protected].

    Exceptional Circumstances

    If you do not have access to the above listed ID, you may still be able to attend a visit with advanced permission from the prison. Please contact the prison direct to arrange this.

    Dress code

    • For security, health and safety reasons, some prisons have a specific dress code for visitors and others have a more relaxed policy, making assessments on a case by case basis.
    • At the time we compiled this information, the dress code at Bullingdon was as follows:
    • no football shirts or clothes displaying offensive words or slogans,
    • no steel toe cap footwear,
    • no hooded tops or jumpers,
    • no jeans that are ripped above the knee,
    • no underwear to be on show,
    • men must not be in vests or sports,
    • shorts, skirts and dresses must be an appropriate length,
    • please refrain from having pins in headwear or brooches etc.,
    • clothes must not be see through or backless.

    What can I bring in for my children?

    On a visit, you may bring in:

    • a handful of wet wipes,
    • 2 x nappies,
    • 1 x drinks container or bottle,
    • 1 x blanket,
    • 1 x dummy.
    • prescribed medication.

    Please note that some of these items may be bagged and tagged in the Visitors’ Centre prior to entry into the prison.

    If you would like to know more specific information on what you can bring, please contact the prison directly on the details at the top of the page.

    Food and drink

    If you would like to know more specific information on what you can bring, please contact the prison directly on the details at the top of the page.


    You cannot give money to the prisoner during a visit. Please see the section on sending a prisoner money below.

    Banned items

    Do not attempt to bring any of the following into prison during your visit:

    • illegal drugs,
    • alcohol,
    • weapons,
    • a camera,
    • a mobile phone,
    • indecent or obscene material,
    • material that threatens the security of the prison,
    • material that is written in code,
    • car or house keys,
    • any electronic devices including – SIM cards and memory sticks.

    If you are unsure what you can bring, contact the prison directly.

    Financial Assistance for Visits

    If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU). Click here for more information:

    Keeping in Touch


    To speak to a prisoner on the phone, the prisoner has to call you using a prison phone.

    Prison staff can listen to and record most types of call. Some calls are not monitored, for example, when a prisoner calls a legal advisor.


    Letters to prisoners should be addressed to: 

    HMP Bullingdon
    Patrick Haugh Road
    OX25 1PZ
    (Prisoner’s name and prison number)

    You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner.

    If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to his name.


    This prison uses Through this service, family and friends can send a message which is printed out and delivered by prison staff by hand. Once you have signed up, you will receive an activation link via email which you must click on in order to activate your account and send a message. You must buy a minimum of £5 credit in order to use the service, which runs at a cost of 40p per email and at no charge to the recipient.


    Family members and friends can sign up to, a service which allows social contacts to exchange voicemails with prisoners.

    On signing up, you will be given a unique local landline number you can call at any time to leave a message; this message will be instantly available for your loved one to listen to. Prisoners can check their messages by dialling the same unique number from any phone in the prison and may leave a reply. When the message has been heard, the family member receives an instant text notification, signalling they may leave another message.

    In order to access messages, the prisoner pays the cost of a landline call, but the cost of the service itself is paid by the family or friend.

    Plans start from £5 per month.

    Sending Property to a Prisoner

    All prisoners are able to buy the items that they want or need through the approved suppliers, whose catalogues are available in the prison.

    Any prisoner wishing to have clothes brought into the prison must first submit an application. Once the application has been approved by the prison, the item should be sent in the post directly to the prison with the prisoner’s name and a return address so that they can be checked and placed on the prisoner’s property card. Whilst prison staff will try to ensure the prisoner receives the items, this may not always be possible. In the case that the items are rejected, they will be returned to the visitor.

    Please avoiding bringing in the following items:

    • plain black or navy items,
    • polo shirts,
    • no army style clothing or gang related clothing,
    • no items with side pockets,
    • no three quarter length trousers.

    The above process also applies to court clothes. Appropriate court clothes are defined as the following:

    • suit trousers or skirt,
    • shirt or blouse,
    • jacket,
    • tie,
    • shoes,
    • belt (no large buckles).

    Should there be any additional items within the package, they will be returned, and nothing will be passed on to the prisoner. Please note that court clothes are held in reception until the prisoner is actually going to court. Lastly, jeans, t-shirts and trainers will not be accepted as court clothes. 

    How do I send money to a prisoner?

    You can no longer send money by bank transfer, cheque, postal order or send cash by post to any prison. You’ll need to send money through the Money to Prisoners Portal using a debit card instead. 

    The Money to Prisoners Portal service is free, secure and available in all prisons in England and Wales.

    To get started on the Portal you will need the prisoner's date of birth and prisoner number.

    If you cannot use the online service, you may be able to apply for an exemption - for example if you:

    • are unable to use a computer, a smart phone or the internet
    • do not have a debit card

    You cannot give money to the prisoner during a visit.

    Further Support and Advice

    Pact family support will be available by email and you can access this by contacting [email protected]. If your issue is complex and you need to talk to us in person, please include your number in the email and tell us that you would like a call back - it would also be helpful if you could let us know whether we are able to leave a message if there is no answer - and we will aim to get back to you as soon as we possibly can.

    If you have urgent concerns about the welfare of your loved one in prison, please call the prison Safer Custody line directly.

    Prisoners' Families Helpline

    You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system:

    If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team.

    Safer Custody Team

    If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 01869 356893.

    You may be asked to leave a voicemail. Please make sure you include:

    • Your name.
    • The reason that you are calling.
    • The name of your family member/friend (and their prison number if you know it).

    Please wait at least 24 hours for a call back before contacting the prison again.

    For more information about what to do if you are worried about your loved one in prison, or to share non-urgent concerns with the prison via an online form, visit: HMP Bullingdon | Prisoners' Families Helpline (