Face to face social visits have resumed at this prison. You can find updated information on timeshow to book, who can visit and what to expect below.

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Address:

HMP Cardiff

Knox Road

Cardiff

CF24 0UG

Governor: Helen Ryder

Family Engagement Manager: Suzanne Miller ([email protected]

Pact contact: [email protected] 

Office telephone: 029 2092 3223 

Visiting Times

Monday

13:45 - 14:45

Tuesday

No visits

Wednesday

13:45 - 14:45

Thursday

No visits

Friday

13:45 - 14:45

Saturday

13:45 - 14:45

Sunday

No visits

Please note: visitors will need to arrive at least 15 minutes before the visit starts.

Booking a visit:

To book your visit

Telephone: 029 2092 3327

You will need:

  • the name and date of birth of the person you would like to visit,
  • their prison number,
  • date of births for all the visitors coming with you.

The booking line is open on weekdays from 09:00 -16:00.

Email: [email protected]

You can also book a visit before or after you have visited, as a member of the booking team is present in the Visitors' Centre.

All visits must be booked in advance. Only those visitors whose details have been listed on the Prisoner’s Authorisation Contact List (as provided by the prisoner) and those whom are named on the booking will be allowed entry into the prison. 

Prison staff cannot add visitor(s) to a Prisoner’s Authorisation Contact List without the consent and authorisation of a Prisoner.

Adults and children must all have Identification; for more information regarding Identification, please see Identification Policy below.

Who can visit?

Currently, due to Covid-19 restrictions, only one visitor per resident will be allowed. Children will not be allowed to visit at this time.

At your visit

In order to keep visitors, residents and staff as safe as possible, there will be a number of new rules and guidelines which have been put in place by the prison service. Download our quick guide to help you with what to expect at your visit.

  • Due to building work taking place in the Visitors' Centre, visitors will need to wait outside the prison and will be taken into the visit by a member of staff.
  • All visitors will be required to wear a face covering at all times. Face masks will be provided by the prison.
  • Refreshments will not be available.

NOTICE: As of 28th May 2021 there have been changes to rules around physical contact during visits and on the number of households who can visit someone in prison.

Physical contact

Children aged 11 and under will now be allowed to hug the loved one they are visiting in prison. There are no restrictions to the contact children under 11 can have, if it is in line with the prison’s normal rules. Children can leave their seat but will need to stay in the area marked out during the visit.

Anyone over the age of 11 must still follow social distancing guidelines during visits and will not be able to have physical contact with the person they are visiting.

This has been decided as Covid-19 spreads faster in prisons, so it remains too high a risk to allow a full return to physical contact during visits at this time. However, children under 11 have a lower transmission risk which is why this decision has been made.

To protect prisons, visitors are encouraged to access the widely available twice weekly rapid testing in the community.

Expansion of visits

Visitors from two households can now visit a person in prison at the same time. You can find out the maximum number of visitors allowed on a visit by contacting the prison directly. Adults and children who are over 11 must continue follow social distancing rules from the person you are visiting in prison.

For more information

You can view the updated guidance here.

Family Support from Pact

Pact family support will be available by email and you can access this by contacting [email protected]. If your issue is complex and you need to talk to us in person, please include your number in the email and tell us that you would like a call back - it would also be helpful if you could let us know whether we are able to leave a message if there is no answer - and we will aim to get back to you as soon as we possibly can. If you have urgent concerns about the welfare of your loved one in prison, please call the prison Safer Custody line directly.

You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system:

  • Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend)
  • Email the team on [email protected]

Booking a Purple Visit

Bookings for Purple Visits are best made via email. This can be done by sending a message to [email protected].

When sending emails to this address please include:

  • The name of the lead visitor.
  • The details of the other visitors taking part (a maximum of 4 including the lead visitor) 

It is vital that you download the Purple Visits app and registered on their before the visits are booked. 

Alternatively you may contact us directly on 0292 092 3327 from Monday - Friday between 9am - 12pm and 1pm - 3pm. 

Other ways to keep in touch

Phone

To speak to a prisoner on the phone, the prisoner has to call you using a prison phone.

Prison staff can listen to and record most types of call. Some calls aren’t monitored, for example when a prisoner calls a legal adviser.

Letters

Letters to prisoners should be addressed to: 

HMP Cardiff

Knox Road

Cardiff

CF24 0UG

(Prisoners name and prison number)

You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner.

If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to his name.

Email

Cardiff uses a service called Email a Prisoner, which can be accessed here.

 Through this service, family and friends can send a message that is printed out and delivered by prison staff by hand in the daily mail delivery. Once you have signed up, you will receive an activation link via email which you will need to click on in order to activate your account and send a message.

You will need to buy a minimum of £5 credit in order to use the service, which runs at a cost of 40p per email.

Voicemail

Family members and friends can sign up to Prison Voicemail at prisonvoicemail.com, a service which allows social contacts to exchange voicemails with prisoners. On signing up, you will be given a unique local landline number you can call at any time to leave a message; this message will be instantly available for the prisoner to listen to. Prisoners can check their messages by dialling the same unique number from any phone in the prison and may leave a reply. When the message has been heard, the family member receives an instant text notification, signalling they may leave another message.

In order to access messages, the prisoner pays the standard cost of a landline call, but the cost of the service itself is paid by the family or friend. Plans start from £5 per month.

Security checks

You may be required to have your finger or thumb prints scanned as part of a security check. You may also have an iris scan.

Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender).

During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages.

Identification Policy

You will need to bring one or more forms of identification with you to all your prison visits.

If you have photographic identification (ID with your name and picture on - for example, a passport or driving licence) then you will only need to show this one form of ID. You can find a list of acceptable types of photographic ID in List A below.

If you do not have photographic identification, you will need to show two different forms of ID before you are allowed to visit. You can find a list of the acceptable forms of non-photographic ID in List B and List C below.

 List A: Acceptable types of photographic ID

You can use any one of the following documents with your photograph on:

  • Your passport.
  • An identity card from a European Union (EU) or European Economic Area (EEA) country.
  • A UK photocard driving licence.
  • An Northern Ireland Electoral identity card.
  • A United States passport card.
  • A proof of age card recognised under the Proof of Age Standards Scheme (PASS)with a unique reference number. This includes the Citizen Card. Remember: Prisoners' families can get a 50% discount on the cost of a Citizen Card by using the discount code 'PACT' when applying online. 
  • An Armed Forces identity card
  • A UK biometric residence permit(BRP).

 

If you aren't able to provide one of the ID documents listed above, you will need to provide two different forms of ID – one from List B and one from List C.

 

If you don’t have photographic ID you must provide one of the following ID documents:

 List B

  • A Home Office travel document (convention travel document, stateless person's document, one-way document or a certificate of travel).
  • An older person's bus pass.
  • Freedom Pass.
  • Proof of age card recognised under the Proof of Age Standards Scheme (PASS)without a unique reference number.

 

In addition to one of the above documents, you will also need to provide one of the items from the following list:

 List C

  • Your birth or adoption certificate.
  • An education certificate from a regulated and recognised educational institution (such as an NVQ, SQA, GCSE, A Level or degree certificate)
  • A rental or purchase agreement for a residential property (signed and dated).
  • Your marriage or civil partnership certificate.
  • A bank, building society or credit union current account card (which has your name on it).

 

Any combination of the above documents should be accepted, but you will need one from List B and one from List C.

Children’s Identification Policy

Please bring in either a passport, birth certificate or Personal Child Health Record (also known as the red book).

NOTICE: The Personal Child Health Record/Red book is an accepted form of ID for anyone under 18 years of age.

Dress code

Please note, there will be extra restrictions in place during the Covid pandemic, including visitors being required to wear face masks during visits.

The following types of clothing should not be worn in a prison environment:

  • short, cropped or vest tops that reveal naked midriff, shoulders or back,
  • low cut tops or shirts unbuttoned to reveal bare chest or cleavage,
  • short skirts, long tops or shorts,
  • leggings with short tops (fine with dresses or as an alternative to thick tights),
  • any see-through clothing,
  • fishnet tights, however, wearing normal tights is preferable to bare legs,
  • baseball caps.

What can I bring in for my children?

Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm.

You can bring a ready-made bottle or unopened carton of milk and a dummy. There are no changing facilities in the visits hall itself, so parents will need to take their child back out in order to change their nappy.

Food and drink

Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm.

The Tea Bar is open for every visit and is stocked with a variety of items including snacks such as crisps and chocolate, hot food, hot and cold drinks, fruit and a children’s lunchbox option. Items are purchased using cash, but £20 notes and above will not be accepted.

If you would like to know more specific information on what you can bring, please contact the prison directly on the details at the top of the page.

Money

How do I send money to a prisoner?

From 2nd November 2020 the way prisoners can send and receive money has changed. You can no longer send money by bank transfer, cheque, postal order or send cash by post to any prison. You’ll need to send money through the Money to Prisoners Portal using a debit card instead. 

The Money to Prisoners Portal service is free, secure and available in all prisons in England and Wales.

To get started on the Portal you will need the prisoner's date of birth and prisoner number.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

  • are unable to use a computer, a smart phone or the internet
  • do not have a debit card

You cannot give money to the prisoner during a visit.

Banned items

Do not attempt to bring any of the following into prison during your visit:

  • illegal drugs,
  • alcohol,
  • weapons,
  • a camera,
  • a mobile phone,
  • indecent or obscene material,
  • material that threatens the security of the prison,
  • material that is written in code.

If you are unsure what you can bring, contact the prison directly.

Financial Assistance for Visits

If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU). Click here for more information.

 

Sending Property to a Prisoner

As of 31 July 2015, all property must be posted in; nothing can be handed in at the Prison.

All prisoners are able to buy the items that they want/need through the approved suppliers, whose catalogues are available in the Prison.

Any prisoner wishing to have property posted in must first make an application to Property Services in Reception; this means completing an application form. The application needs to include the details of all the property that he wishes to have posted in. Only once the application has been approved should the items be sent to the prisoner. Please note that any parcels received prior to the application being approved will be returned unopened. Photographs and postal orders must also always be posted in. 

Only court clothes can be posted in without the need for an application being made first. The parcel must be clearly marked as ‘court clothes’ and cannot contain any other additional items. Court clothes are defined as the following:

  • suit trousers or skirt,
  • shirt or blouse,
  • jacket,
  • tie,
  • shoes,
  • belt (no large buckles).

Should there be any additional items within the package, it will be returned, and nothing will be passed on to the prisoner. Please note that court clothes are held in reception until the prisoner is actually going to court. Lastly, jeans, t-shirts and trainers will not be accepted as court clothes. 

A printable version of this Visitors' Guide is available to download here: Cardiff

Further Information

Safer Custody 

If you are worried that your loved one is at immediate risk while they are a resident at this prison, you can contact the Safer Custody team on 02920 923 341.

You may be asked to leave a voicemail. Please make sure you include: 

  • Your name. 
  • The reason that you are calling. 
  • The name of your family member/friend (and their prison number if you know it). 
  • Your telephone number (so that the prison can call you back). 

Please wait at least 24 hours for a call back before contacting the prison again. 

If you are worried about your loved one while they are a resident at this prison, please contact the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday).

See some information that needs updating?

This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP Cardiff. If you notice anything that is incorrect on this page, please contact us on [email protected]

Any further information can be found on the prison website at justice.gov.uk/contacts/prison-finder/cardiff  or you can ring the main switchboard on 02920 923100.