Prisoners' families Prison Visitors' Guides HMP Frankland Address: HMP Frankland BrassideDurhamDH1 5YD Currently, Pact does not deliver visitor services at HMP Frankland. Visits information can be found on their website, the Ministry of Justice website or you can ring the main switchboard on 0191 376 5000. If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 0800 0320079 (voicemail checked daily). You may be asked to leave a voicemail. Please make sure you include: Your name. The reason that you are calling. The name of your family member/friend (and their prison number if you know it). Your telephone number (so that the prison can call you back). Please wait at least 24 hours for a call back before contacting the prison again. If you are worried that your loved one is at immediate risk please call the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday).