Prisoners' families Prison Visitors' Guides HMP Grendon UPDATE: 07/01/2021 - Due to the new lockdown measures across England, face-to-face social visits at this prison are suspended until further notice. Purple Visits video calls will be available during this period. You can also take a look at other ways to keep in touch while visits are suspended. For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend). *** This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP Grendon. If you notice anything that is incorrect on this page, please contact us on [email protected] Any further information can be found on the prison website at www.justice.gov.uk/contacts/prison-finder/grendon or you can ring the main switchboard on 01296 445 000. Remember, there are other ways to contact your loved ones: Exchange voice messages using the Prison Voicemail Send emails using the Email A Prisoner Write a letter to them. You can also contact the Prisoners’ Families Helpline for advice, information and support on all aspects of the criminal justice system: Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend) Email the team on [email protected] If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team. HMP GrendonGrendon UnderwoodNr. AylesburyBuckinghamshireHP18 0TL Governor: Becky Haywood Visitors’ Centre Telephone: 01296 445243 Visiting Times Monday No Visits Tuesday No Visits Wednesday 14:00 – 16:00 Thursday No Visits Friday No Visits Saturday 13:45 – 15:45 Sunday 13:45 – 15:45 Booking a visit All visits must be booked in advance. Only those visitors whose details have been listed on the Prisoner’s Authorisation Contact List (as provided by the prisoner) and those whom are named on the booking will be allowed entry into the prison. Prison staff cannot add visitor(s) to a Prisoner’s Authorisation Contact List without the consent and authorisation of a prisoner. Adults and children must all have Identification; for more information regarding Identification, please see Identification Policy below. To book your visit Online: www.gov.uk/prison-visits You can choose up to three possible dates and times. Prison booking staff will check what is available and confirm your visit by email. You will also receive your visiting order (VO) number by email. You must bring this with you when you visit. If you have made an online visit booking request and have not received a confirmation email within one to three working days, please email [email protected]. For visiting enquiries, please ring 01296 445243. Unfortunately, HMP Grendon cannot take phone bookings. At your visit Visits can be extremely emotional and the process can be confusing. All prisons have differing processes for making visits and also differing security checks. Security checks You may be required to have your finger or thumb prints scanned as part of a security check. You may also have an iris scan. Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender). During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages. Identification Policy For all visits you will need to take secure self-identification e.g. passport, citizen documentation, driving licence and a household bill as proof of address. In most cases you will need two forms of documentation. If you do not have a passport or driving license you can order a citizen ID card. The cost of the application to date is £10 for delivery within 21 working days, or £30 for fast track next day delivery. You can find out more at www.citizencard.com. Children’s Identification Policy Children under 18 do not need ID. Dress code For security, health and safety reasons, some prisons have a specific dress code for visitors and others have a more relaxed policy, making assessments on a case by case basis. At the time we compiled this information, the dress code at Grendon was as follows: no shorts skirts, no revealing tops, no bare midriffs. If you are unsure about whether your clothing meets the criteria, please do contact the visitors’ centre beforehand and double check. If in any doubt, please avoid any of the above. What can I bring in for my children? The prison can supply nappies and baby wipes. You may bring in milk, as long as it is in a sealed container, and empty bottles, so they can be filled with juice. Food and drink The canteen provides light refreshments including tea and coffee. If you would like to know more specific information on what you can bring, please contact the prison directly on the details at the top of the page. Money You cannot give money to the prisoner during a visit. All money for prisoners must be posted in. Cheques or Postal Orders must be made payable to “The Governor”, and the prisoners’ name and prison number must be written on the back, as well as the name and address of the sender. In order to be able to establish when the money arrived at the Prison, it is always safest to post the money via either Special or Recorded Delivery. This will also assist should the money go astray. Banned items Do not attempt to bring any of the following into prison during your visit: illegal drugs, alcohol, weapons, a camera, a mobile phone, indecent or obscene material, material that threatens the security of the prison, material that is written in code. If you are unsure what you can bring, contact the prison directly. Financial Assistance for Visits If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU). For more information, visit: www.gov.uk/staying-in-touch-with-someone-in-prison Keeping in touch Phone To speak to a prisoner on the phone, the prisoner has to call you using a prison phone. Prison staff can listen to and record most types of call. Some calls aren’t monitored, for example when a prisoner calls a legal adviser. Letters Letters to prisoners should be addressed to: HMP GrendonGrendon UnderwoodNr. AylesburyBuckinghamshireHP18 0TL (Prisoners name and prison number) You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner. If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to his name. Email HMP Grendon uses a service called Email a Prisoner, which can be accessed at emailaprisoner.com Through this service, family and friends can send a message to the prisoner, which is printed out and delivered by prison staff by hand. Once you have signed up, you will receive an activation link via email which you must click on in order to activate your account and send a message. You must buy a minimum of £5 credit in order to use the service, which runs at a cost of 40p per email (at no charge to the recipient). Voicemail Family members and friends can sign up to Prison Voicemail at prisonvoicemail.com, a service which allows social contacts to exchange voicemails with prisoners. On signing up, you will be given a unique local landline number you can call at any time to leave a message; this message will be instantly available for your loved one to listen to. Prisoners can check their messages by dialling the same unique number from any phone in the prison and may leave a reply. When the message has been heard, the family member receives an instant text notification, signalling they may leave another message. In order to access messages, the prisoner pays the cost of a landline call, but the cost of the service itself is paid by the family or friend. Plans start from £5 per month. Sending Property to a Prisoner As of 31 July 2015, all property must be posted in; nothing can be handed in at the Prison. All prisoners are able to buy the items that they want/need through the approved suppliers, whose catalogues are available in the Prison. Any prisoner wishing to have property posted in must first make an application to Property Services in Reception; this means completing an application form. The application needs to include the details of all the property that he wishes to have posted in. Only once the application has been approved should the items be sent to the prisoner. Please note that any parcels received prior to the application being approved will be returned unopened. Photographs and postal orders must also always be posted in. Only court clothes can be posted in without the need for an application being made first. The parcel must be clearly marked as ‘court clothes’ and cannot contain any other additional items. Court clothes are defined as the following: suit trousers or skirt, shirt or blouse, jacket, tie, shoes, belt (no large buckles). Should there be any additional items within the package, it will be returned, and nothing will be passed on to the prisoner. Please note that court clothes are held in reception until the prisoner is actually going to court. Lastly, jeans, t-shirts and trainers will not be accepted as court clothes. A printable version of this Visitors' Guide is available for download here: Grendon Further Information If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 01296 445 335. This line is operated by staff 24/7 and cover both HMP Grendon and HMP Springhill. If you have a non-urgent concern while your loved one is resident at this prison, or for information, advice or support on any aspect of the criminal justice system, please call the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday).