Prisoners' families and children Prison Visitors' Guides HMP Hewell Please note: Face to face social visits will be resuming at this prison, please contact the prison for visiting times. Purple Visits video calls are available. You can also take a look at other ways to keep in touch while visits are suspended. If you need support: For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend). *** Address HMP Hewell Hewell Lane Redditch Worcestershire B97 6QS (Sat-Nav users please use postcode B97 6QQ) Currently, Barnardo's deliver visitor services at HMP Hewell. Visits information can be found at www.nicco.org.uk/directory-of-services or on the Ministry of Justice website or you can ring the main switchboard on 01527 785 000. Remember, there are other ways to contact your loved ones: Exchange voice messages using the Prison Voicemail Send emails using the Email A Prisoner Write a letter to them. You can also contact the Prisoners’ Families Helpline for advice, information and support on all aspects of the criminal justice system: Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend) Email the team on [email protected] If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 01527 785150 (from 8am – 4pm Monday to Friday only). You may be asked to leave a voicemail. Please make sure you include: Your name. The reason that you are calling. The name of your family member/friend (and their prison number if you know it). Your telephone number (so that the prison can call you back). Please wait at least 24 hours for a call back before contacting the prison again.