Prisoners' families and children Prison Visitors' Guides HMP Highpoint Please note: Face to face social visits have re-started at this prison, please contact the prison for visiting times and days. Purple Visits video calls are available. You can also take a look at other ways to keep in touch while visits are suspended. If you need support: For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend). *** Address: HMP Highpoint Stradishall Newmarket, Suffolk CB8 9YG Currently, Ormiston deliver visitor services at HMP Highpoint. Visits information can be found on their website, the Ministry of Justice website or you can ring the main switchboard on 01440 743 100. If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 01440 743004 (from 10am – 4pm Monday to Friday only). You may be asked to leave a voicemail. Please make sure you include: Your name. The reason that you are calling. The name of your family member/friend (and their prison number if you know it). Your telephone number (so that the prison can call you back). Please wait at least 24 hours for a call back before contacting the prison again. If you have a non-urgent concern about your loved one, or would like information, support or advice on any aspect of the criminal justice system, please call the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday).