HMP Highpoint


Newmarket, Suffolk


Currently, Ormiston deliver visitor services at HMP Highpoint.

Visits information can be found on their website, the Ministry of Justice website or you can ring the main switchboard on 01440 743100.

PLEASE NOTE: The Ministry of Justice have suspended all visits to prisons across England and Wales until further notice. If you have a visit booked, please do not attend. We will provide further information about future visits as soon as possible. You can also keep updated here:

If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 01440 743004 (from 10am – 4pm Monday to Friday only).

You may be asked to leave a voicemail. Please make sure you include:

  • Your name.
  • The reason that you are calling.
  • The name of your family member/friend (and their prison number if you know it).
  • Your telephone number (so that the prison can call you back).


Please wait at least 24 hours for a call back before contacting the prison again.


If you are worried that your loved one is at immediate risk please call the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday).