Prisoners' families Prison Visitors' Guides HMP Leicester Please note Due to the restrictions put in place for us around the Coronavirus outbreak, Pact staff are not currently operating from prison premises. For the short term, Pact family support will be available by email and you can access this by contacting [email protected]. If your issue is complex and you need to talk to us in person, please include your number in the email and tell us that you would like a callback - it would also be helpful if you could let us know whether we are able to leave a message if there is no answer - and we will aim to get back to you as soon as we possibly can. If you have urgent concerns about the welfare of your loved one in prison, please call the prison Safer Custody line directly. HMP Leicester A Visitors’ Guide This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP Leicester. Any further information can be found on the prison website at http://www.justice.gov.uk/contacts/prison-finder/leicester or you can ring the main switchboard on 01162 283 000. On 24th March 2020 the Government announced that all prison visits are temporarily cancelled until further notice. Read the full announcement here. Remember, there are other ways to contact your loved ones: Exchange voice messages using the Prison Voicemail Send emails using the Email A Prisoner Write a letter to them. You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system: Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend) Email the team on [email protected] Fill in a contact form and request a call back at www.prisonersfamilies.org If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team. Address: HMP Leicester 116 Welford Road Leicester LE2 7AJ Governor: Ian Evans Family Engagement Worker: Ferzana Dakri ([email protected]) Family Engagement Manager: Kim Sharp ([email protected]) Visiting Times Monday No Visits Tuesday 14:15 – 16:15 Wednesday 14:15 – 16:15 Thursday 14:15 – 16:15 Friday No Visits Saturday 14:15 – 16:15 Sunday 14:15 – 16:15 Booking a visit: Only the visit booking department can add to the visits list for prisoners. All visits must be booked in advance. Only those visitors whose details have been listed on the Prisoner’s Authorisation Contact List (as provided by the prisoner) and those whom are named on the booking will be allowed entry into the prison. Prison staff cannot add visitor(s) to a Prisoner’s Authorisation Contact List without the consent or authorisation of a prisoner. Adults and children must all have Identification; for more information regarding Identification, please see Identification Policy below. To book your visit Telephone: 0116 228 3128 Online: www.gov.uk/prison-visits You will need: the name and date of birth of the person you would like to visit, their prison number, dates of births for all the visitors coming with you. At your visit Visits can be extremely emotional and the process can be confusing. All prisons have differing processes for making visits and also differing security checks. Security checks You may be required to have your finger or thumb prints scanned as part of a security check. You may also have an iris scan. Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender). During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages. Identification Policy For all visits you will need to take secure self- identification e.g. passport, citizen documentation, driving licence and a household bill as proof of address. In most cases you will need two forms of documentation. If you do not have a passport or driving license you can order a citizen ID card that you can use. You can find out more here www.citizencard.com. Children’s Identification Policy You will need to bring in the birth certificate for each child on a visit. Dress code For security, health and safety reasons, some prisons have a specific dress code for visitors and others have a more relaxed policy, making assessments on a case by case basis. At the time we compiled this information, the dress code at HMP Leicester was as follows: no ripped jeans, no belly tops or exposed midriffs, no provocative clothing. If you are unsure about whether your clothing meets the criteria, please do contact the Visitors’ Centre beforehand and double check. If in any doubt, please avoid any of the above. What can I bring in for my children? You may bring everything your baby needs with you to the prison, however, you will only be able to bring a bottle and a dummy into the visiting room itself. All other items may be left outside the visiting room. Food and drink Snacks and refreshments are available to buy with cash only, such as teas, coffee, soft drinks, sandwiches, cakes, chocolates and sweets. You cannot take your own food into the visits area. If you would like to know more specific information on what you can bring, please contact the prison directly on the details at the top of the page. Money You cannot give money to the prisoner during a visit. All money for prisoners must be posted in. Cheques or Postal Orders must be made payable to “The Governor”, and the prisoners’ name and prison number must be written on the back, as well as the name and address of the sender. In order to be able to establish when the money arrived at the Prison, it is always safest to post the money via either Special or Recorded Delivery. This will also assist should the money go astray. Banned items Do not attempt to bring any of the following into prison during your visit: illegal drugs, alcohol, weapons, a camera, a mobile phone, indecent or obscene material, material that threatens the security of the prison, material that is written in code. If you are unsure what you can bring, contact the prison directly. Financial Assistance for Visits If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU). For more information, visit: www.gov.uk/staying-in-touch-with-someone-in-prison Keeping in touch Phone To speak to a prisoner on the phone, the prisoner has to call you using a prison phone. Prison staff can listen to and record most types of call. Some calls aren’t monitored, for example when a prisoner calls a legal advisor. Letters Letters to prisoners should be addressed to: 116 Welford Road Leicester LE2 7AJ (Prisoners name and prison number) You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner. If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to his name. Email Leicester uses a service called Email a Prisoner, which can be accessed at www.emailaprisoner.com. Through this service, family and friends can send a message that is printed out and delivered by prison staff by hand. You need to buy a minimum of £5 credit in order to use the service, which runs at a cost of 40p per email. The recipient pays nothing. Voicemail Family members and friends can sign up to Prison Voicemail online at prisonvoicemail.com, a service which allows social contacts to exchange voicemails with prisoners. On signing up, you will be given a unique local landline number you can call at any time to leave a message; this message will be instantly available for the prisoner to listen to. Prisoners can check their messages by dialling the same unique number from any phone in the prison and may leave a reply. When the message has been heard, the family member receives an instant text notification, signalling they may leave another message. In order to access messages, the prisoner pays the cost of a landline call, but the cost of the service itself is paid by the family or friend. Plans start from £5 per month. Sending Property to a Prisoner No parcels will be accepted if sent by post. All prisoners are able to buy the items that they want or need through the approved suppliers, whose catalogues are available You will need advice directly from the prison regarding supplying court clothes. A printable version of this Visitors' Guide is available for download here: Leicester Further Information If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 0116 228 3129. You may be asked to leave a voicemail. Please make sure you include: Your name. The reason that you are calling. The name of your family member/friend (and their prison number if you know it). Your telephone number (so that the prison can call you back). Please wait at least 24 hours for a call back before contacting the prison again. If you are worried about your loved one while they are a resident at this prison, please contact the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday).