Prisoners' families and children Prison Visitors' Guides HMP Leicester Please note: Social visits have resumed at this prison. You can find updated information on times, how to book, and what to expect below. Purple Visits video calls are available. You can also take a look at other ways to keep in touch. If you need support: You can also email the team at HMP Leicester directly by emailing [email protected]. For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend). See some information that needs updating? If you notice anything that is incorrect on this page, please contact us on [email protected] Any further information can be found on the prison website at www.justice.gov.uk/contacts/prison-finder/leicester or you can ring the main switchboard on 01162 283 000. *** HMP Leicester HMP Leicester 116 Welford Road Leicester LE2 7AJ Governor: Ian Evans Family Engagement Worker: Ferzana Dakri ([email protected]) Family Engagement Manager: Kim Sharp ([email protected]) Visiting Times Monday No Visits Tuesday 14:15 – 16:15 Wednesday 14:15 – 16:15 Thursday 14:15 – 16:15 Friday No Visits Saturday 14:15 – 16:15 Sunday 14:15 – 16:15 Booking a visit: Only the visit booking department can add to the visits list for prisoners. All visits must be booked in advance. Only those visitors whose details have been listed on the Prisoner’s Authorisation Contact List (as provided by the prisoner) and those whom are named on the booking will be allowed entry into the prison. Prison staff cannot add visitor(s) to a Prisoner’s Authorisation Contact List without the consent or authorisation of a prisoner. Adults and children must all have Identification; for more information regarding Identification, please see Identification Policy below. To book your visit Telephone: 0116 228 3128 Online: www.gov.uk/prison-visits You will need: the name and date of birth of the person you would like to visit, their prison number, dates of births for all the visitors coming with you. At your visit Visits can be extremely emotional and the process can be confusing. All prisons have differing processes for making visits and also differing security checks. NOTICE: As of 28th May 2021 there have been changes to rules around physical contact during visits and on the number of households who can visit someone in prison. Physical contact Children aged 11 and under will now be allowed to hug the loved one they are visiting in prison. There are no restrictions to the contact children under 11 can have, if it is in line with the prison’s normal rules. Children can leave their seat but will need to stay in the area marked out during the visit. Anyone over the age of 11 must still follow social distancing guidelines during visits and will not be able to have physical contact with the person they are visiting. This has been decided as Covid-19 spreads faster in prisons, so it remains too high a risk to allow a full return to physical contact during visits at this time. However, children under 11 have a lower transmission risk which is why this decision has been made. To protect prisons, visitors are encouraged to access the widely available twice weekly rapid testing in the community. Expansion of visits Visitors from two households can now visit a person in prison at the same time. You can find out the maximum number of visitors allowed on a visit by contacting the prison directly. Adults and children who are over 11 must continue follow social distancing rules from the person you are visiting in prison. For more information You can view the updated guidance here. Security checks You may be required to have your finger or thumb prints scanned as part of a security check. You may also have an iris scan. Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender). During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages. Identification Policy For all visits you will need to take secure self- identification e.g. passport, citizen documentation, driving licence and a household bill as proof of address. In most cases you will need two forms of documentation. If you do not have a passport or driving license you can order a citizen ID card that you can use. You can find out more here www.citizencard.com. Children’s Identification Policy You will need to bring in the birth certificate for each child on a visit. Dress code For security, health and safety reasons, some prisons have a specific dress code for visitors and others have a more relaxed policy, making assessments on a case by case basis. At the time we compiled this information, the dress code at HMP Leicester was as follows: no ripped jeans, no belly tops or exposed midriffs, no provocative clothing. If you are unsure about whether your clothing meets the criteria, please do contact the Visitors’ Centre beforehand and double check. If in any doubt, please avoid any of the above. What can I bring in for my children? You may bring everything your baby needs with you to the prison, however, you will only be able to bring a bottle and a dummy into the visiting room itself. All other items may be left outside the visiting room. Food and drink Snacks and refreshments are available to buy with cash only, such as teas, coffee, soft drinks, sandwiches, cakes, chocolates and sweets. You cannot take your own food into the visits area. If you would like to know more specific information on what you can bring, please contact the prison directly on the details at the top of the page. Money How do I send money to a prisoner? From 2nd November 2020 the way prisoners can send and receive money has changed. You can no longer send money by bank transfer, cheque, postal order or send cash by post to any prison. You’ll need to send money through the Money to Prisoners Portal using a debit card instead. The Money to Prisoners Portal service is free, secure and available in all prisons in England and Wales. To get started on the Portal you will need the prisoner's date of birth and prisoner number. If you cannot use the online service, you may be able to apply for an exemption - for example if you: are unable to use a computer, a smart phone or the internet do not have a debit card You cannot give money to the prisoner during a visit. Banned items Do not attempt to bring any of the following into prison during your visit: illegal drugs, alcohol, weapons, a camera, a mobile phone, indecent or obscene material, material that threatens the security of the prison, material that is written in code. If you are unsure what you can bring, contact the prison directly. Financial Assistance for Visits If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU). For more information, visit: www.gov.uk/staying-in-touch-with-someone-in-prison Keeping in touch Phone To speak to a prisoner on the phone, the prisoner has to call you using a prison phone. Prison staff can listen to and record most types of call. Some calls aren’t monitored, for example when a prisoner calls a legal advisor. Letters Letters to prisoners should be addressed to: 116 Welford Road Leicester LE2 7AJ (Prisoners name and prison number) You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner. If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to his name. Email Leicester uses a service called Email a Prisoner, which can be accessed at www.emailaprisoner.com. Through this service, family and friends can send a message that is printed out and delivered by prison staff by hand. You need to buy a minimum of £5 credit in order to use the service, which runs at a cost of 40p per email. The recipient pays nothing. Voicemail Family members and friends can sign up to Prison Voicemail online at prisonvoicemail.com, a service which allows social contacts to exchange voicemails with prisoners. On signing up, you will be given a unique local landline number you can call at any time to leave a message; this message will be instantly available for the prisoner to listen to. Prisoners can check their messages by dialling the same unique number from any phone in the prison and may leave a reply. When the message has been heard, the family member receives an instant text notification, signalling they may leave another message. In order to access messages, the prisoner pays the cost of a landline call, but the cost of the service itself is paid by the family or friend. Plans start from £5 per month. Sending Property to a Prisoner No parcels will be accepted if sent by post. All prisoners are able to buy the items that they want or need through the approved suppliers, whose catalogues are available You will need advice directly from the prison regarding supplying court clothes. A printable version of this Visitors' Guide is available for download here: Leicester Further Information If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 0116 228 3129. You may be asked to leave a voicemail. Please make sure you include: Your name. The reason that you are calling. The name of your family member/friend (and their prison number if you know it). Your telephone number (so that the prison can call you back). Please wait at least 24 hours for a call back before contacting the prison again. If you have a non-urgent concern about your loved one while they are a resident at this prison, please contact the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday).