If you need support:

You can also email or call the Pact team at HMP Leicester directly by:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

Further Information

If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 0116 228 3129.

You may be asked to leave a voicemail. Please make sure you include:

  • Your name.
  • The reason that you are calling.
  • The name of your family member/friend (and their prison number if you know it).
  • Your telephone number (so that the prison can call you back).

Please wait at least 24 hours for a call back before contacting the prison again.

If you have a non-urgent concern about your loved one while they are a resident at this prison, please contact the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday).

See some information that needs updating?

If you notice anything that is incorrect on this page, please contact us on [email protected]

Any further information can be found on the prison website at www.justice.gov.uk/contacts/prison-finder/leicester or you can ring the main switchboard on 01162 283 000.


HMP Leicester

      HMP Leicester

      116 Welford Road


      LE2 7AJ

      Governor: Jim Donaldson

      Family Engagement Worker: Ferzana Dakri ([email protected]

      Family Engagement Manager: Aisling Ruff ([email protected])

      Visiting Times


      13:30 – 16:30


      13:30 – 16:30


      13:30 – 16:30


      13:30 – 16:30


      13:30 – 16:30


      No Visits


      No Visits


      Booking a visit:

      Please note, the process to booking a visit has changed. All visits must be booked in advance.

      All visits must be booked in advance. Only those visitors whose details have been listed on the Prisoner’s Authorisation Contact List (as provided by the prisoner) and those whom are named on the booking will be allowed entry into the prison.

      Prison staff cannot add visitor(s) to a Prisoner’s Authorisation Contact List without the consent or authorisation of a prisoner.

      Adults and children must all have Identification; for more information regarding Identification, please see Identification Policy below.

      To book your visit

      • Only the prisoner can book a visit. To do this, the prisoner should complete the relevant application and hand this to wing staff. HMP Leicester will contact the visitor/s to arrange a date and time.

      At your visit

      Visits can be extremely emotional and the process can be confusing. All prisons have differing processes for making visits and also differing security checks.

      NOTICE: As of 28th May 2021 there have been changes to rules around physical contact during visits and on the number of households who can visit someone in prison.

      Physical contact

      Children aged 11 and under will now be allowed to hug the loved one they are visiting in prison. There are no restrictions to the contact children under 11 can have, if it is in line with the prison’s normal rules. Children can leave their seat but will need to stay in the area marked out during the visit.

      From 22nd July 2021, prisons in England and Wales can begin to allow visitors who test negative for Covid-19 to have physical contact with the person they are visiting. 

      In order to have physical contact, you will be required to show a negative Covid-19 test result for a test taken on the day of your visit. The testing is voluntary, but it will help prisons identify potential cases of Covid-19 before they come into the prison and therefore reduce the chances of reducing prison regimes in the future. 

      Visitors who choose to be tested will do so when they arrive at the prison, or alternatively, can take a test in the community or at home on the day of their visit. Visitors who take a test at home must provide evidence of their negative test result. If you test negative, you will be allowed physical contact with the person you are visiting. Each prison will decide individually what physical contact is allowed, based on pre-Covid-19 visiting policies, so physical contact may differ from prison to prison.

      If you test positive for Covid-19, your visit will be postponed. You will be able to rebook after your isolation period. Visitors will be given information on where to get help and support.

      To protect prisons, visitors are encouraged to access the widely available twice weekly rapid testing in the community. 

      You can read more about testing to physical contact here: https://www.prisonadvice.org.uk/News/testing-for-physical-contact-what-does-it-mean-for-you.

      Expansion of visits

      Visitors from two households can now visit a person in prison at the same time. You can find out the maximum number of visitors allowed on a visit by contacting the prison directly. Adults and children who are over 11 must continue follow social distancing rules from the person you are visiting in prison.

      For more information

      You can view the updated guidance here.

      Security checks

      You may be required to have your finger or thumb prints scanned as part of a security check. You may also have an iris scan.

      Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender).

      During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages.

      Identification Policy

      You will need to bring one or more forms of identification with you to all your prison visits.

       If you have photographic identification (ID with your name and picture on - for example, a passport or driving licence) then you will only need to show this one form of ID. You can find a list of acceptable types of photographic ID in List A below

       If you do not have photographic identification, you will need to show two different forms of ID before you are allowed to visit. You can find a list of the acceptable forms of non-photographic ID in List B and List C below

      List A: Acceptable types of photographic ID

      You can use any one of the following documents with your photograph on:

      If you aren't able to provide one of the ID documents listed above, you will need to provide two different forms of ID – one from List B and one from List C.


      If you don’t have photographic ID you must provide one of the following ID documents:


      List B

      • A Home Office travel document (convention travel document, stateless person's document, one-way document or a certificate of travel).
      • An older person's bus pass.
      • Freedom Pass.
      • Proof of age card recognised under the Proof of Age Standards Scheme (PASS)without a unique reference number.


      In addition to one of the above documents, you will also need to provide one of the items from the following list:


      List C

      • Your birth or adoption certificate.
      • An education certificate from a regulated and recognised educational institution (such as an NVQ, SQA, GCSE, A Level or degree certificate)
      • A rental or purchase agreement for a residential property (signed and dated).
      • Your marriage or civil partnership certificate.
      • A bank, building society or credit union current account card (which has your name on it).

      Any combination of the above documents should be accepted, but you will need one from List B and one from List C.

      Children’s Identification Policy

      You will need to bring in the birth certificate for each child on a visit.

      Dress code

      For security, health and safety reasons, some prisons have a specific dress code for visitors and others have a more relaxed policy, making assessments on a case by case basis.

      At the time we compiled this information, the dress code at HMP Leicester was as follows:

      • no ripped jeans,
      • no belly tops or exposed midriffs,
      • no provocative clothing.

      If you are unsure about whether your clothing meets the criteria, please do contact the Visitors’ Centre beforehand and double check. If in any doubt, please avoid any of the above.

      What can I bring in for my children?

      You may bring everything your baby needs with you to the prison, however, you will only be able to bring a bottle and a dummy into the visiting room itself. All other items may be left outside the visiting room.

      Food and drink

      Due to Covid-19 guidelines, no cafeteria facilities or refreshments will be available at HMP Leicester.


      How do I send money to a prisoner?

      From 2nd November 2020 the way prisoners can send and receive money has changed. You can no longer send money by bank transfer, cheque, postal order or send cash by post to any prison. You’ll need to send money through the Money to Prisoners Portal using a debit card instead. 

      The Money to Prisoners Portal service is free, secure and available in all prisons in England and Wales.

      To get started on the Portal you will need the prisoner's date of birth and prisoner number.

      If you cannot use the online service, you may be able to apply for an exemption - for example if you:

      • are unable to use a computer, a smart phone or the internet
      • do not have a debit card

      You cannot give money to the prisoner during a visit.

      Banned items

      Do not attempt to bring any of the following into prison during your visit:

      • illegal drugs,
      • alcohol,
      • weapons,
      • a camera,
      • a mobile phone,
      • indecent or obscene material,
      • material that threatens the security of the prison,
      • material that is written in code.

      If you are unsure what you can bring, contact the prison directly.

      Financial Assistance for Visits

      If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU). For more information, visit: www.gov.uk/staying-in-touch-with-someone-in-prison  

      Keeping in touch


      To speak to a prisoner on the phone, the prisoner has to call you using a prison phone.

      Prison staff can listen to and record most types of call. Some calls aren’t monitored, for example when a prisoner calls a legal advisor.


      Letters to prisoners should be addressed to: 

      116 Welford Road


      LE2 7AJ

      (Prisoners name and prison number)

      You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner.

      If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to his name.


      Leicester uses a service called Email a Prisoner, which can be accessed at www.emailaprisoner.com. Through this service, family and friends can send a message that is printed out and delivered by prison staff by hand. You need to buy a minimum of £5 credit in order to use the service, which runs at a cost of 40p per email. The recipient pays nothing.


      Family members and friends can sign up to Prison Voicemail online at prisonvoicemail.com, a service which allows social contacts to exchange voicemails with prisoners. On signing up, you will be given a unique local landline number you can call at any time to leave a message; this message will be instantly available for the prisoner to listen to. Prisoners can check their messages by dialling the same unique number from any phone in the prison and may leave a reply. When the message has been heard, the family member receives an instant text notification, signalling they may leave another message.

      In order to access messages, the prisoner pays the cost of a landline call, but the cost of the service itself is paid by the family or friend. Plans start from £5 per month.

      Secure Video Calls 

      This prison offers a secure video call service called Prison Video. You will need to use the Prison Video app on your phone or tablet device to have a video call with someone in prison. 

      The Prison Video app is available to download from the Apple App Store or Google Play Store (or equivalent app stores outside the UK).  HMPPS has produced a user guide and a list of frequently asked questions that will give you all the information you need to start using Prison Video. You can find this at https://www.prisonersfamilies.org/change-of-video-call-service  

      Only people aged 18 or over can register for an account with Prison Video. 

      You will need to provide your name, address, and date of birth, and upload photos of your ID and face. You will also need to add details of any other people who wish to take part in the video calls with you, such as children, and upload a clear photo of each participant’s face. 

      You will need to upload ID for people over the age of 18 only, unless the prison specifically asks for anything else. 

      Video calls will be free for now, while visits are affected by COVID-19 restrictions. This will be reviewed as HMPPS lift restrictions in prisons and more visits can take place. 

      Sending Property to a Prisoner

      No parcels for prisoners will be accepted into the establishment without prior authorisation from the security department.

      All prisoners are able to buy the items that they want or need through the approved suppliers, whose catalogues are available

      You will need advice directly from the prison regarding supplying court clothes.  

      A printable version of this Visitors' Guide is available for download here: Leicester