Social visits have re-started at this prison. Purple Visits video calls are also available at this prison. 


    It is important to note that this prison does not offer COVID-19 testing on-site. Instead, it is suggested that you do a COVID test earlier that same day. You will need to provide a negative test result to be able to have contact with your loved one.


    Contact can be permitted with proof of a negative lateral flow test result taken preferably on the day of the visit or within the 24-hour period prior to the visit.
    All visitors over the age of 11 must provide a lateral flow test negative result to allow the visit to go-ahead.
    Masks must be worn unless exempt.
    Up to 2 households can visit. 

    If you need support:

    You can email the team at HMP Leyhill directly by emailing [email protected].

    For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

    See some information that needs updating?

    If you notice anything that is incorrect on this page, please contact us on [email protected]. Any further information can be found on the prison website at or you can ring the main switchboard on 01454 264000.  




    HMP Leyhill

    Tortworth Road


    GL12 8BT

    Governor: Steve Hodson

    Office Telephone: 01454 264000 (EXT 4266)

    Pact Worker Contact: Anna Gumbleton - [email protected]

    Email: [email protected]

    Visiting times: 

    Visiting Times


    No visits


    13:30 – 15:30


    No visits


    Purple Visits ONLY


    No visits


    13:30 – 15:30


    13:30 – 15:30

    The visit centre is open from 1pm. The tea bar is currently not open; however, water is provided.

    Booking a visit

    Please note: At the moment, all visits must be booked by prisoners via paper app. 

    We will update this page as soon as we have further information about when families are able to book visits again.

    Booking line (not currently in use for booking visits):

    Telephone: 01296 442 668 (Monday - Friday 9.30am - 1.30pm).

    You will need:

    • the name and date of birth of the person you would like to visit,
    • their prison number,
    • dates of births for all the visitors coming with you.

    Email: [email protected]

    All visits must be booked in advance. Only those visitors whose details have been listed on the Prisoner’s Authorisation Contact List (as provided by the prisoner) and those whom are named on the booking will be allowed entry into the prison. 

    Prison staff cannot add visitor(s) to a Prisoner’s Authorisation Contact List without the consent and authorisation of a Prisoner.

    Adults and children must all have Identification; for more information regarding Identification, please see Identification Policy below.

    Who can visit?

    Visits will only be allowed by people who are symptom free, who have not been asked to self-isolate and who have not recently come into contact with anyone who has symptoms or is self-isolating.

    Visits will prioritise re-establishing face-to-face contact with close family members (or significant others) This may comprise of one of the following grouping combinations only:


    A single adult (aged 18 or over) who must be a partner, parent, foster-parent, grandparent, carer, or significant other




    Two adults (aged 18 or over): who must be two parents, two foster parents, two grandparents, two adult immediate relatives or significant other, or a mixture of these (e.g. a parent and a grandparent)


    A single adult (aged 18 or over):  who must be a partner, parent, foster-parent, grandparent, carer or adult close relative or significant other




    up to two dependent children (e.g. son, daughter) of the person being visited


    Two adults (aged 18 or over): who must be two parents, two foster parents, two grandparents, two adult immediate relatives or significant other1, or a mixture of these (e.g. a parent and a grandparent);



    one dependent child (e.g. son, daughter) of the person being visited



      In order to keep visitors, residents and staff as safe as possible, there will be a number of new rules and guidelines which have been put in place by the prison service. Download our quick guide to help you with what to expect at your visit. Facemasks are to be worn inside the visits hall and social distancing is in place.

      NOTICE: As of 28th May 2021 there have been changes to rules around physical contact during visits and on the number of households who can visit someone in prison.

      Physical contact

      Children aged 11 and under will now be allowed to hug the loved one they are visiting in prison. There are no restrictions to the contact children under 11 can have, if it is in line with the prison’s normal rules. Children can leave their seat but will need to stay in the area marked out during the visit.

      From 22nd July 2021, prisons in England and Wales can begin to allow visitors who test negative for Covid-19 to have physical contact with the person they are visiting. 

      In order to have physical contact, you will be required to show a negative Covid-19 test result for a test taken on the day of your visit. The testing is voluntary, but it will help prisons identify potential cases of Covid-19 before they come into the prison and therefore reduce the chances of reducing prison regimes in the future. 

      Visitors who choose to be tested will do so when they arrive at the prison, or alternatively, can take a test in the community or at home on the day of their visit. Visitors who take a test at home must provide evidence of their negative test result. If you test negative, you will be allowed physical contact with the person you are visiting. Each prison will decide individually what physical contact is allowed, based on pre-Covid-19 visiting policies, so physical contact may differ from prison to prison.

      If you test positive for Covid-19, your visit will be postponed. You will be able to rebook after your isolation period. Visitors will be given information on where to get help and support.

      To protect prisons, visitors are encouraged to access the widely available twice weekly rapid testing in the community. 

      You can read more about testing to physical contact here:

      Expansion of visits

      Visitors from two households can now visit a person in prison at the same time. You can find out the maximum number of visitors allowed on a visit by contacting the prison directly. Adults and children who are over 11 must continue follow social distancing rules from the person you are visiting in prison.

      For more information

      You can view the updated guidance here.

      Family Support from Pact

      Pact family support will be available by email and you can access this by contacting [email protected] If your issue is complex and you need to talk to us in person, please include your number in the email and tell us that you would like a call back - it would also be helpful if you could let us know whether we are able to leave a message if there is no answer - and we will aim to get back to you as soon as we possibly can. If you have urgent concerns about the welfare of your loved one in prison, please call the prison Safer Custody line directly.

      You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system:

      • Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend)
      • Email the team on [email protected]

      If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team.

      Other ways to keep in touch


      To speak to a prisoner on the phone, the prisoner has to call you using a prison phone.

      Prison staff can listen to and record most types of call. Some calls aren’t monitored, for example when a prisoner calls a legal adviser.


      Letters to prisoners should be addressed to: 

      HMP Leyhill

      Torworth Road


      GL12 8BT

      (Prisoners name and prison number)

      You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner.

      If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to his name.


      Leyhill uses a service called Email a Prisoner, which can be accessed here.

      Through this service, family and friends can send a message that is printed out and delivered by prison staff by hand. Once you have signed up, you will receive an activation link via email which you will need to click on in order to activate your account and send a message. You need to buy a minimum of £5 credit in order to use the service, which runs at a cost of 40p per email.


      Family members and friends can sign up to Prison Voicemail at, a service which allows social contacts to exchange voicemails with prisoners.

      On signing up, you will be given a unique local landline number you can call at any time to leave a message; this message will be instantly available for the prisoner to listen to. Prisoners can check their messages by dialling the same unique number from any phone in the prison and may leave a reply. When the message has been heard, the family member receives an instant text notification, signalling they may leave another message.

      In order to access messages, the prisoner pays the cost of a landline call, but the cost of the service itself is paid by the family or friend. Plans start from £5 per month.

      Security checks

      You may be required to have your finger or thumb prints scanned as part of a security check. You may also have an iris scan.

      Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender).

      During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages.

      Identification Policy

      You will need to bring one or more forms of identification with you to all your prison visits.

      If you have photographic identification (ID with your name and picture on - for example, a passport or driving licence) then you will only need to show this one form of ID. You can find a list of acceptable types of photographic ID in List A below

      If you do not have photographic identification, you will need to show two different forms of ID before you are allowed to visit. You can find a list of the acceptable forms of non-photographic ID in List B and List C below. 


      List A: Acceptable types of photographic ID

      You can use any one of the following documents with your photograph on:

       If you aren't able to provide one of the ID documents listed above, you will need to provide two different forms of ID – one from List B and one from List C.

      If you don’t have photographic ID you must provide one of the following ID documents:

       List B

      • A Home Office travel document (convention travel document, stateless person's document, one-way document or a certificate of travel).
      • An older person's bus pass.
      • Freedom Pass.
      • Proof of age card recognised under the Proof of Age Standards Scheme (PASS)without a unique reference number.


      In addition to one of the above documents, you will also need to provide one of the items from the following list:

       List C

      • Your birth or adoption certificate.
      • An education certificate from a regulated and recognised educational institution (such as an NVQ, SQA, GCSE, A Level or degree certificate)
      • A rental or purchase agreement for a residential property (signed and dated).
      • Your marriage or civil partnership certificate.
      • A bank, building society or credit union current account card (which has your name on it).

       Any combination of the above documents should be accepted, but you will need one from List B and one from List C

      Children’s Identification Policy

      Children will need a passport or a birth certificate. For young babies, you may bring their Personal Child Health Record (also known as the PCHR or 'red book').

      If children do not yet have a passport or photographic ID, a full birth certificate and a Personal Child Health Record ('red book') should suffice.

      Dress code

      Please note, there will be extra restrictions in place during the Covid pandemic, including visitors being required to wear face masks during visits.

      For security, health and safety reasons, some prisons have a specific dress code for visitors and others have a more relaxed policy, making assessments on a case by case basis.

      At the time we compiled this information, this prison had no specific dress code in place for visitors, however, visitors are asked to ‘dress appropriately’. The prison may not have defined what it considers appropriate, but you can be refused a visit if staff think you are not dressed appropriately when you arrive. In our experience, some of the items of clothing that are often deemed inappropriate by prisons include:

      • Revealing or see-through clothing,
      • Low cut tops,
      • Bare midriffs,
      • Dresses and skirts that are above knee-length
      • Vests worn as a single garment,
      • Stiletto heels (or heels above 2.5 inches),
      • Slogan t-shirts that could be considered offensive,
      • Cloaks, capes, ponchos or other clothing that could prevent staff from observing sufficiently (unless worn for religious purposes),
      • Smart watches,
      • Hats or head-wear (unless worn for religious purposes),
      • You will generally not be allowed in the visits hall wearing a coat.

      If you are unsure about whether your clothing meets the criteria, please do contact the Visitors’ Centre beforehand and double check. If in any doubt, please avoid any of the above. 

      Staff reserve the right to pass judgement of what is appropriate and anyone identified as dressing inappropriately may be refused their visit.

      If on arrival you find that there is a specific policy at this prison, please do let us know so that we can update this page. You can email us at [email protected].

      What can I bring in for my children?

      Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm.

      You may bring in bottles of milk, sealed jars and nappies.

      Food and drink

      Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm.

      We operate a small teabar in the main visits hall which serves hot and cold and refreshments such as drinks, cake, snacks. You may bring up to £20 per adult into the prison, preferably in notes. Visitors are free to return to their lockers to collect money throughout the visit if needed.

      If you would like to know more specific information on what you can bring, please contact the prison directly on the details at the top of the page.


      How do I send money to a prisoner?

      From 2nd November 2020 the way prisoners can send and receive money has changed. You can no longer send money by bank transfer, cheque, postal order or send cash by post to any prison. You’ll need to send money through the Money to Prisoners Portal using a debit card instead. 

      The Money to Prisoners Portal service is free, secure and available in all prisons in England and Wales.

      To get started on the Portal you will need the prisoner's date of birth and prisoner number.

      If you cannot use the online service, you may be able to apply for an exemption - for example if you:

      • are unable to use a computer, a smart phone or the internet
      • do not have a debit card

      You cannot give money to the prisoner during a visit.

      Banned items

      Do not attempt to bring any of the following into prison during your visit:

      • illegal drugs,
      • alcohol,
      • weapons,
      • a camera,
      • a mobile phone,
      • indecent or obscene material,
      • material that threatens the security of the prison,
      • material that is written in code.

      If you are unsure what you can bring, contact the prison directly.

      Financial Assistance for Visits

      If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU). Click here for more information.

      Sending Property to a Prisoner

      As of 31 July 2015, all property must be posted in; nothing can be handed in at the Prison.

      All prisoners are able to buy the items that they want/need through the approved suppliers, whose catalogues are available in the Prison.

      Any prisoner wishing to have property posted in must first make an application to Property Services in Reception; this means completing an application form. The application needs to include the details of all the property that he wishes to have posted in. Only once the application has been approved should the items be sent to the prisoner. Please note that any parcels received prior to the application being approved will be returned unopened. Photographs and postal orders must also always be posted in. 

      Inmates can apply for clothes to be sent in 28 days within arriving at Leyhill and there must be room on their prop card.  Other than that they have to buy clothes from approved catalogues offered by Leyhill. 

      Only court clothes can be posted in without the need for an application being made first. The parcel must be clearly marked as ‘court clothes’ and cannot contain any other additional items. Court clothes are defined as the following:

      • suit trousers/skirt
      • shirt/blouse
      • jacket
      • tie
      • shoes
      • belt (no large buckles).

      Should there be any additional items within the package, it will be returned, and nothing will be passed on to the prisoner. Please note that court clothes are held in reception until the prisoner is actually going to court. Lastly, jeans, t-shirts and trainers will not be accepted as court clothes.

      Books cannot be sent in, residents can purchase books, magazines and newspapers through approved suppliers. 

      A printable version of this Visitor's Guide is available for download here: Leyhill

      Further Information

      If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 01454 264039.

      You may be asked to leave a voicemail. Please make sure you include:

      • Your name.
      • The reason that you are calling.
      • The name of your family member/friend (and their prison number if you know it).
      • Your telephone number (so that the prison can call you back).

      Please wait at least 24 hours for a call back before contacting the prison again.

      If you have any non-urgent questions or concerns about your loved one please call the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday).

      This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP Leyhill.