Prisoners' families and children Prison Visitors' Guides HMP Lindholme Please note: Social visits have resumed at this prison. You can find updated information on times, how to book, and what to expect below. Purple Visits video calls are also available. You can also take a look at other ways to keep in touch. If you need support: You can also email the team at HMP Lindholme directly by emailing [email protected]. For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend). See some information that needs updating? If you notice anything that is incorrect on this page, please contact us on [email protected] Any further information can be found on the prison website at www.justice.gov.uk/contacts/prison-finder/lindholme/ or you can ring the main switchboard on 01302 524700. *** Address: Bawtry Road Hatfield Woodhouse Doncaster South Yorkshire DN7 6EE Governor: Simon Walters Pact Worker contact: Melissa Ireland (Family Engagement Worker) and Sarah Davison (Family Engagement Manger), [email protected] Pact Casework Number: 01302 524932 Emergency contact: 01302 524700 Visitors’ Centre Telephone: 01302 524721 Lines are open Monday, Wednesday, Friday, Saturday and Sunday from 1pm. Visiting times: Visiting Times Monday 14:15/14:30 – 15:30 Tuesday 14:15/14:30 – 15:30 Wednesday 14:15/14:30 – 15:30 Thursday 14:15/14:30 – 15:30 Friday No Visits Saturday 14:15/14:30 – 15:30 Sunday 14:15/14:30 – 15:30 To keep people safe HMP Lindholme have given each wing a set day for visits. This will be on a 8 day rolling programme. Starting with dates below: Dates Wednesday 5/5/2021 A Wing and L Wing Friday 7/5/2021 B/C Wing* and D Wing (*C Wing currently closed) Saturday 8/5/2021 E Wing and F Wing Sunday 9/5/2021 JG wing and Segregation No RCU Monday 10/5/2021 J wing Left side Wedanesday 12/5/2021 J wing Right side Friday 14/5/2021 K wing Left side Saturday 15/5/2021 K wing Right side Booking a visit To book your visit The telephone booking lines will be open from 30th April 2021from 9am. Visits must be booked by phone so we can discuss additional requirements due to COVID. Telephone: 01302 524 980 You will need: the name and date of birth of the person you would like to visit, their prison number, dates of births for all the visitors coming with you. All visits must be booked in advance. Only those visitors whose details have been listed on the Prisoner’s Authorisation Contact List (as provided by the prisoner) and those whom are named on the booking will be allowed entry into the prison. All visits can be booked up to 28 days in advance. Please note that there is high demand for weekend visits, so it is advised to book as far in advance as possible to avoid disappointment. Prisoners will only be allowed to have a visit booked for one of the two weekend days, either a Saturday or Sunday. In exceptional circumstances when a prisoner needs a visit on both days, this will be reviewed on an individual case basis. Prison staff cannot add visitor(s) to a Prisoner’s Authorisation Contact List without the consent and authorisation of a Prisoner. Adults and children must all have Identification; for more information regarding Identification, please see Identification Policy below. Each prisoner is allow a maximum of five visiting children per a visit. Who can visit? Visits will only be allowed by people who are symptom free, who have not been asked to self-isolate and who have not recently come into contact with anyone who has symptoms or is self-isolating. At your visit In order to keep visitors, residents and staff as safe as possible, there will be a number of new rules and guidelines which have been put in place by the prison service. Download our quick guide to help you with what to expect at your visit. These include, but may not be limited to: All visitors will have their temperature checked for Covid-19 symptoms when booking into outside visits centre. This follows Public Health Guidance. The visit slot will be 1 hour. Visitors must arrive on time. Booking in for visits will start at 13:30. Visits will start between 14:15 - 14:30. All visitors are advised to arrive at least 30 minutes before the start of their visit to allow for the slower admission process. If visitors are late to arrive the visit will not go forward due to the need to keep social distancing. Visitors visiting HMP Lindholme are expected to wash hands when using facilities and use hand sanitizer which is freely available in the visits building. Visitors will be subject to a rubdown search which will be completed by staff in full PPE. Officers PPE will be changed for each visitor to keep everyone safe. Adherence to social distancing (still 2 metres for prisons) rules in the visitors’ centre (where open), queuing to enter the visits hall, and in the visits hall. All visits are contact free and visitors are expected to maintain to the 2 metre social distancing rule at all times. There is no physical contact allowed under any circumstances at any time throughout the duration of your visit. Everyone should remain seated throughout. If this is breached your visit may be terminated. This is in line with government guidelines. Hand washing and sanitizing to maintain hygiene standards. Equipment will be made available. Face coverings will be made available to visitors on arrival to the prison. Visitors will be required to wear the face mask/coverings at all times during the visitor’s time on site, including during the visit. The only exception to this will be those with a medical condition that makes them exempt from wearing a facemask as per the Government guidelines. You will be required to bring proof of this to your visit, and will be asked to declare this when booking. If you fail to do this you will not be allowed to visit. Children accompanied by adults can visit. However, the adult who comes with them will be responsible for making sure that the child remains in their seat throughout the visit. We do realise how hard this is going to be, but please work with us and we hope that you understand why we are asking for this. There are no double visits – only single visits sessions to give more prisoners an opportunity to have a visits. At the end of the visits session, visitors will leave the visits hall in a controlled manner (a table at a time). There will be no refreshments available in the initial weeks when visits resumes, as part of national guidance. It will only be possible to book 1 visit per prisoner per month, to ensure everyone has a fair and equal opportunity to receive a visit. However, vacancies will be advertised to the wing if their visits session is not booked at maximum capacity. These will be advertised and made available to book 48 hours prior to the visit, between the hours of 2-3pm, enabling prisoners to have a second visit booked within the month. Visitors can check our twitter for any updates @HMPLindholme NOTICE: As of 28th May 2021 there have been changes to rules around physical contact during visits and on the number of households who can visit someone in prison. Physical contact Children aged 11 and under will now be allowed to hug the loved one they are visiting in prison. There are no restrictions to the contact children under 11 can have, if it is in line with the prison’s normal rules. Children can leave their seat but will need to stay in the area marked out during the visit. Anyone over the age of 11 must still follow social distancing guidelines during visits and will not be able to have physical contact with the person they are visiting. This has been decided as Covid-19 spreads faster in prisons, so it remains too high a risk to allow a full return to physical contact during visits at this time. However, children under 11 have a lower transmission risk which is why this decision has been made. To protect prisons, visitors are encouraged to access the widely available twice weekly rapid testing in the community. Expansion of visits Visitors from two households can now visit a person in prison at the same time. You can find out the maximum number of visitors allowed on a visit by contacting the prison directly. Adults and children who are over 11 must continue follow social distancing rules from the person you are visiting in prison. For more information You can view the updated guidance here. Family Support from Pact Pact family support will be available by email and you can access this by contacting [email protected] If your issue is complex and you need to talk to us in person, please include your number in the email and tell us that you would like a call back - it would also be helpful if you could let us know whether we are able to leave a message if there is no answer - and we will aim to get back to you as soon as we possibly can. If you have urgent concerns about the welfare of your loved one in prison, please call the prison Safer Custody line directly. You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system: Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend) Email the team on [email protected] Other ways to keep in touch Phone To speak to a prisoner on the phone, the prisoner has to call you using a prison phone. Prison staff can listen to and record most types of call. Some calls aren’t monitored, for example when a prisoner calls a legal advisor. Letters Letters to prisoners should be addressed to: HMP Lindholme Bawtry Road Hatfield Woodhouse Doncaster South Yorkshire DN7 6EE (Prisoners name and prison number) You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner. If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to his name. Email Lindholme uses a service called Email a Prisoner, which can be accessed at emailaprisoner.com. Through this service, family and friends can email a message that will be printed out and delivered by prison staff within days of sending it. You need to buy a minimum of £5 credit in order to use the service, which runs at a cost of 40p per email. Prisoners are not able to reply via email. For further information call 08448733111 Voicemail Family members and friends can sign up to PrisonVoicemail.com, a service which allows social contacts to exchange voicemails with prisoners. On signing up, you will be given a unique local landline number you can call at any time to leave a message; this message will be instantly available for the prisoner to listen to. Prisoners can check their messages by dialling the same unique number from any PIN Phone in the prison and leave a reply. When the message has been heard, the family member receives an instant text notification, signalling that they may leave another message. In order to access messages, the prisoner pays the cost of a landline call, but the cost of the service itself is paid by the family or friend. For further information call 01603 340588 Security checks You may be required to have your finger or thumb prints scanned as part of a security check. You may also have an iris scan. Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender). During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages. Identification Policy For all visits you will need to take secure self- identification e.g. passport, citizen documentation, driving licence and a household bill as proof of address. In most cases you will need two forms of documentation. If you do not have a passport or driving license you can order a free citizen ID card. The cost of the application to date is £10 for delivery within 21 working days, or £30 for fast track next day delivery. You can find out more at www.citizencard.com Children’s Identification Policy You will need to bring the visiting child’s birth certificate or passport. Dress code Please note, there will be extra restrictions in place during the Covid pandemic, including visitors being required to wear face masks during visits. For security, health and safety reasons, some prisons have a specific dress code for visitors and others have a more relaxed policy, making assessments on a case by case basis. At the time we compiled this information, this prison had no specific dress code in place for visitors, however, visitors are asked to ‘dress appropriately’. The prison may not have defined what it considers appropriate, but you can be refused a visit if staff think you are not dressed appropriately when you arrive. In our experience, some of the items of clothing that are often deemed inappropriate by prisons include: revealing or see-through clothing, low cut tops, bare midriffs, dresses and skirts that are above knee-length, scarves, sunglasses, vests worn as a single garment, stiletto heels (or heels above 2.5 inches), slogan t-shirts that could be considered offensive, ripped jeans, hoodies, steel-toe capped shoes/boots, cloaks, capes, ponchos or other clothing that could prevent staff from observing sufficiently (unless worn for religious purposes), wristwatches including Smart watches, hats or head-wear (unless worn for religious purposes), open-toe shoes or flip flops. You will generally not be allowed in the visits hall wearing a coat. If you are unsure about whether your clothing meets the criteria, please do contact the Visitors’ Centre beforehand and double check. If in any doubt, please avoid any of the above. If on arrival you find that there is a specific policy at this prison, please do let us know so that we can update this page. You can email us at [email protected]nadvice.org.uk What can I bring in for my children? Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm. You may take nappies and a single baby wipe into the visits hall, and juice or milk (liquid) in a see through beaker. Baby food must in an unbroken sealed jar. You may take a pushchair across to the entrance of the visits hall and leave it under the shelter before entering. Food and drink Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm. Snacks and refreshments are available to buy including freshly baked goods and sandwiches. There is a tea bar available in the main visits hall. Where you can purchase hot and cold drinks, sandwiches and snacks. Visiting adults can bring up to £20 each and £10 per child. If you would like to know more specific information on what you can bring, please contact the prison directly on the details at the top of the page. Money How do I send money to a prisoner? From 2nd November 2020 the way prisoners can send and receive money has changed. You can no longer send money by bank transfer, cheque, postal order or send cash by post to any prison. You’ll need to send money through the Money to Prisoners Portal using a debit card instead. The Money to Prisoners Portal service is free, secure and available in all prisons in England and Wales. To get started on the Portal you will need the prisoner's date of birth and prisoner number. If you cannot use the online service, you may be able to apply for an exemption - for example if you: are unable to use a computer, a smart phone or the internet do not have a debit card You cannot give money to the prisoner during a visit. Banned items Do not attempt to bring any of the following into prison during your visit: illegal drugs, alcohol, weapons a camera, a mobile phone, indecent or obscene material, material that threatens the security of the prison, material that is written in code. If you are unsure what you can bring, contact the prison directly. Financial Assistance for Visits If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU). For more information, visit: www.gov.uk/staying-in-touch-with-someone-in-prison Sending Property to a Prisoner As of 31 July 2015, all property must be posted in; nothing can be handed in at the Prison. All prisoners are able to buy the items that they want/need through the approved suppliers, whose catalogues are available in the Prison. Any prisoner wishing to have property posted in must first make an application to Property Services in Reception; this means completing an application form. The application needs to include the details of all the property that he wishes to have posted in. Only once the application has been approved should the items be sent to the prisoner. Please note that any parcels received prior to the application being approved will be returned unopened. Photographs and postal orders must also always be posted in. Only court clothes can be posted in without the need for an application being made first. The parcel must be clearly marked as ‘court clothes’ and cannot contain any other additional items. Court clothes are defined as the following: suit trousers/skirt, shirt/blouse, jacket, tie, shoes, belt (no large buckles). Should there be any additional items within the package, it will be returned, and nothing will be passed on to the prisoner. Please note that court clothes are held in reception until the prisoner is actually going to court. Lastly, jeans, t-shirts and trainers will not be accepted as court clothes. A printable version of this Visitors' Guide is available for download here: Lindholme Further Information If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 01302 524731. You may be asked to leave a voicemail. Please make sure you include: Your name. The reason that you are calling. The name of your family member/friend (and their prison number if you know it). Your telephone number (so that the prison can call you back). Please wait at least 24 hours for a call back before contacting the prison again. If you have any non-urgent questions or concerns about your loved one please call the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday). This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP Lindholme.