Social visits are re-opening at this prison. You can find updated information on times and what to expect below.

Address

Brasside
Durham
DH1 5YA

Currently, NEPACS deliver visitor services at HMP Low Newton.

Further information can be found on their website or you can ring the prison's main switchboard on 0191 3764000.

Visiting times

Monday

14:30 - 15:30

Tuesday

10:00 - 11:00 then 14:30 - 15:30

Wednesday

10:00 - 11:00 then 14:30 - 15:30

Thursday

10:00 - 11:00 then 14:30 - 15:30

Friday

No Visits

Saturday

14:30 - 15:30

Sunday

14:30 - 15:30

Who can visit?

Visits will only be allowed by people who are symptom free, who have not been asked to self-isolate and who have not recently come into contact with anyone who has symptoms or is self-isolating.

Visits will prioritise re-establishing face-to-face contact with close family members (or significant others) This may comprise of one of the following grouping combinations only:

 

A single adult (aged 18 or over) who must be a partner, parent, foster-parent, grandparent, carer, or significant other

 

 

 

Two adults (aged 18 or over): who must be two parents, two foster parents, two grandparents, two adult immediate relatives or significant other, or a mixture of these (e.g. a parent and a grandparent), but all visitors must live together as part of the same household

 

A single adult (aged 18 or over):  who must be a partner, parent, foster-parent, grandparent, carer or adult close relative or significant other

 

and

 

up to two dependent children (e.g. son, daughter) of the person being visited

 

All visitors (adult and children) must live together as part of the same household

 

Two adults (aged 18 or over): who must be two parents, two foster parents, two grandparents, two adult immediate relatives or significant other1, or a mixture of these (e.g. a parent and a grandparent);

and

 

one dependent child (e.g. son, daughter) of the person being visited

 

All visitors must live together as part of the same household

 Visits will not therefore be allowed from:

  • Any combinations of persons not from the same household with the exception of two parents of a child in custody
  • Three adults
  • Unaccompanied children (Exceptionally, at governor’s discretion over 16 will be permitted)
  • People who are not closely related to the prisoner or identified as a significant other.

At your visit

In order to keep visitors, residents and staff as safe as possible, there will be a number of new rules and guidelines which have been put in place by the prison service. Download our quick guide to help you with what to expect at your visit.

These include, but may not be limited to:

  • All visitors are advised to arrive one hour before the start of their visit to allow for the slower admission process.
  • Adherence to social distancing (still 2 metres for prisons) rules in the visitors’ centre (where open), queuing to enter the visits hall, and in the visits hall.
  • Hand washing and sanitizing to maintain hygiene standards. Equipment will be made available.
  • Face coverings will be made available to visitors on arrival to the prison. Visitors will be required to wear the face coverings provided whilst on the prison premises and during the visit. Exemptions are in place for people with certain health conditions (such as breathing difficulties), disabled people and children under the age of 11.
  • No physical contact is permitted at any point during the visit. As physical contact is the most common way of transmitting the virus, this rule will be strictly enforced.
  • Children accompanied by adults can visit. However, the adult who comes with them will be responsible for making sure that the child remains in their seat throughout the visit. We do realise how hard this is going to be, but please work with us and we hope that you understand why we are asking for this.
  • Visitors will be required to have their temperature taken (without physical contact) to ensure they do not have any Covid symptoms. This is an additional measure to ensure that no one is put at risk of contracting the virus. This will be taken 15 minutes after your arrival at the Visitors’ Centre.
  • There are no double visits – only single visits sessions to give more prisoners an opportunity to have a visits.
  • At the end of the visits session, visitors will leave the visits hall in a controlled manner (a table at a time).
  • There will be no refreshments available in the initial weeks when visits resumes, as part of national guidance.
  • It will only be possible to book 1 visit per prisoner per month, to ensure everyone has a fair and equal opportunity to receive a visit. However, vacancies will be advertised to the wing if their visits session is not booked at maximum capacity. These will be advertised and made available to book 48 hours prior to the visit, between the hours of 2-3pm, enabling prisoners to have a second visit booked within the month.

Download further information about the changes to visits that are currently in place at this prison.

Other ways to keep in touch

Remember, there are other ways to contact your loved ones:

 You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system:

  • Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend)
  • Email the team on [email protected]

Fill in a contact form and request a call back at www.prisonersfamilies.org

If you are worried about a loved one while they are a resident of the prison, you can contact the prison’s ‘At risk’ line on 0191 376 4189.