If you need support:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

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Address:

HMP Maidstone
36 County Road
Maidstone
Kent
ME14 1UZ

Visitor services at HMP Maidstone are currently delivered by Spurgeons.

Visits information can be found on their website, the Ministry of Justice website or you can ring the main switchboard on 01622 775 300.

If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 01622 775 615.

Remember, there are other ways to contact your loved ones:

Secure Video Calls 

This prison offers a secure video call service called Prison Video. You will need to use the Prison Video app on your phone or tablet device to have a video call with someone in prison. 

The Prison Video app is available to download from the Apple App Store or Google Play Store (or equivalent app stores outside the UK).  HMPPS has produced a user guide and a list of frequently asked questions that will give you all the information you need to start using Prison Video. You can find this at https://www.prisonersfamilies.org/change-of-video-call-service  

Only people aged 18 or over can register for an account with Prison Video. 

You will need to provide your name, address, and date of birth, and upload photos of your ID and face. You will also need to add details of any other people who wish to take part in the video calls with you, such as children, and upload a clear photo of each participant’s face. 

You will need to upload ID for people over the age of 18 only, unless the prison specifically asks for anything else. 

Video calls will be free for now, while visits are affected by COVID-19 restrictions. This will be reviewed as HMPPS lift restrictions in prisons and more visits can take place. 

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You can also contact the Prisoners’ Families Helpline for advice, information and support on all aspects of the criminal justice system:

  • Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend)
  • Email the team on [email protected]