UPDATE: 07/01/2021 - Due to the new lockdown measures across England, face-to-face social visits at this prison are suspended until further notice.

Purple Visits video calls will be available during this period.

During this time, you can contact Pact's Family Engagement team by emailing [email protected]. You can also take a look at other ways to keep in touch with your loved one while visits are suspended.

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).


HMP Moorland

A Visitors’ Guide

This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP Moorland.

If you notice anything that is incorrect on this page, please contact us on [email protected]

Any further information can be found on the prison website at www.justice.gov.uk/contacts/prison-finder/moorland or you can ring the main switchboard on 01302 523000.

Remember, there are other ways to contact your loved ones:

You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system:

  • Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend)
  • Email the team on [email protected]

If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team.


Vulcan Way (Off Bawtry Road)

Hatfield Woodhouse


South Yorkshire


Governor: Tim Beeston

Pact Worker: Sarah Davison (Family Engagement Manager) and James Chappelow (Family Engagement Worker)

Visitors’ Centre Booking Line Telephone: 01302 523289            

Visiting Times


No Visits


14.00 – 15.55 (call out time)


No Visits


14.00 – 15.55 (call out time)


 No Visits


14.00 – 15.55 (call out time)


14.00 – 15.55 (call out time)


Booking a visit:

All visits must be booked in advance, but no more than 28 days before the visit. Only those visitors whose details have been listed on the Prisoner’s Authorisation Contact List (as provided by the prisoner) and those whom are named on the booking will be allowed entry into the prison. 

Prison staff cannot add visitor(s) to a Prisoner’s Authorisation Contact List without the consent / authorisation of a Prisoner.

Adults and children must all have Identification; for more information regarding Identification, please see Identification Policy below.


To book your visit

Telephone: 01302523289

Online: www.gov.uk/prison-visits

  • the name and date of birth of the person you would like to visit,
  • their prison number,
  • dates of births for all the visitors coming with you.

At your visit

Visits can be extremely emotional, and the process can be confusing. All prisons have differing processes for making visits and differing security checks.

Once you arrive at the Visitors’ Centre, you must book in between the hours of 11.30 and 15.00; any visitors who try to book in after 15.00 will be asked to reschedule their visit.

Security checks

You may be required to have your finger or thumb prints scanned as part of a security check. You may also have an iris scan.

Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender).

During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages.

Identification Policy

For all visits you will need to take secure self- identification e.g. passport, citizen documentation, driving licence and a household bill as proof of address. In most cases you will need two forms of documentation.

If you do not have a passport or driving license you can order a citizen ID card to use, there will be a small fee of £10. You can find out more here www.citizencard.com or visit your Post Office.

We will accept ONE of the following forms of ID:

  • Passport
  • European Community Identity Cards
  • Driving licence
  • Senior citizen/disabled person’s bus pass
  • Employer or student ID cards are acceptable if the name of the visitor and the establishment is clearly exhibited and the photo can be compared with the visitor’s appearance
  • Benefits book
  • Citizen card

If the visitor is unable to produce one of the above we will accept a combination of TWO or more of the following:

  • Birth and marriage certificate (count as one)
  • Cheque book and valid debit/credit card (count as one)
  • Employer or student card
  • Young person’s proof of age card
  • Union cards
  • Rent book/card
  • Foreign identity card
  • ID card from a recognised prison visitor’s organisation.

No other forms of ID will be accepted.

Children’s Identification Policy

  • Birth certificate
  • Passport
  • Student card
  • Personal Child Health Record (also known as the PCHR or 'red book'), for children under three years old only.

What can I bring in for my children?

  • One empty bottle or drinking cup
  • One sealed carton of milk (strictly no powder)

Jars of baby food, nappies and wipes are available to purchase at the visit via the coffee shop.

Food and drink

Snacks and refreshments are available to buy in the visits hall via the coffee shop and the vending machines. Each adult on a visit may take no more than £20 into the Visits Hall. Visitors are also advised to bring a £1 coin for the lockers to securely lock their belonging away.


You cannot give money to the prisoner during a visit. All money for prisoners must be posted in. Cheques or Postal Orders must be made payable to “The Governor”, and the prisoners’ name and prison number must be written on the back, as well as the name and address of the sender.

To be able to establish when the money arrived at the Prison, it is always safest to post the money via either Special or Recorded Delivery. This will also assist should the money go astray.

Banned items

Do not attempt to bring any of the following into prison during your visit:

  • illegal drugs
  • alcohol
  • weapons
  • a camera
  • a mobile phone
  • indecent or obscene material
  • material that threatens the security of the prison
  • material that is written in code
  • Watches

Visitors are permitted to take only £20 per adult, required identification and their Visiting Order (which is given to you before going to the Visits Hall). All other items are prohibited in the prison.

Financial Assistance for Visits

If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU).


Keeping in touch


To speak to a prisoner on the phone, the prisoner must call you using a prison phone.

Prison staff can listen to and record most types of call. Some calls are not monitored, for example, when a prisoner calls a legal advisor.


Letters to prisoners should be addressed to: 

HMP Moorland

Vulcan Way

Hatfield Woodhouse


South Yorkshire


(Prisoners name and prison number)

You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner.

If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to his name.


HMP Moorland uses a service called Email a Prisoner, which can be accessed at www.emailaprisoner.com

Through this service, family and friends can send a message which is printed out and delivered by prison staff by hand. Once you have signed up, you will receive an activation link via email which you will need to click on in order to activate your account and send a message. You need to buy a minimum of £5 credit in order to use the service, which runs at a cost of 40p per email.


Family members and friends can sign up to Prison Voicemail at www.prisonvoicemail.com, a service which allows social contacts to exchange voicemails with prisoners.

On signing up, you will be given a unique local landline number you can call at any time to leave a message; this message will be instantly available for your loved one to listen to. Prisoners can check their messages by dialling the same unique number from any phone in the prison and may leave a reply. When the message has been heard, the family member receives an instant text notification, signalling they may leave another message.

In order to access messages, the prisoner pays the cost of a landline call, but the cost of the service itself is paid by the family or friend.

Plans start from £5 per month.

Sending Property to a Prisoner

As of 31 July 2015, all property must be posted in; nothing can be handed in at the Prison or the visitor’s centre.

All prisoners are able to buy the items that they want/need through the approved suppliers, whose catalogues are available in the Prison.

Any prisoner wishing to have property posted in must first make an application to Property Services in Reception; this means completing an application form. The application needs to include the details of all the property that he wishes to have posted in. Only once the application has been approved should the items be sent to the prisoner. Please note that any parcels received prior to the application being approved will be returned unopened. Photographs and postal orders must also always be posted in. 

Only funeral clothes, clothes for court and clothes for deportation can be posted in without the need for an application being made first. The parcel must be clearly marked and cannot contain any other additional items

Should there be any additional items within the package, it will be returned, and nothing will be passed on to the prisoner.

A printable PDF version of this Visitors' Guide is available for download here: Moorland

Further Information

If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 0800 4961 364.

 You may be asked to leave a voicemail. Please make sure you include:

  • Your name.
  • The reason that you are calling.
  • The name of your family member/friend (and their prison number if you know it).

Please wait at least 24 hours for a call back before contacting the prison again.

If you have a non-urgent concern about your loved one while they are a resident at this prison, please contact the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday).