Please note: Social visits have resumed at this prison. Please check with the prison for social visits dates and times. Purple Visits video calls are available. You can also take a look at other ways to keep in touch.

If you need support:

You can also email the team at HMP Moorland directly by emailing [email protected].

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

See some information that needs updating?

If you notice anything that is incorrect on this page, please contact us on [email protected].

Any further information can be found on the prison website at www.justice.gov.uk/contacts/prison-finder/moorland or you can ring the main switchboard on 01302 523000.

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HMP Moorland

Address:  

Vulcan Way (Off Bawtry Road)

Hatfield Woodhouse

Doncaster

South Yorkshire

DN7 6EE

Governor: Tim Beeston

Pact Worker: Sarah Davison (Family Engagement Manager) and James Chappelow (Family Engagement Worker)

Visitors’ Centre Booking Line Telephone: 01302 523289            

Visiting Times

Monday

No Visits

Tuesday

14.00 – 15.55 (call out time)

Wednesday

No Visits

Thursday

14.00 – 15.55 (call out time)

Friday

 No Visits

Saturday

14.00 – 15.55 (call out time)

Sunday

14.00 – 15.55 (call out time)

 

Booking a visit:

All visits must be booked in advance, but no more than 28 days before the visit. Only those visitors whose details have been listed on the Prisoner’s Authorisation Contact List (as provided by the prisoner) and those whom are named on the booking will be allowed entry into the prison. 

Prison staff cannot add visitor(s) to a Prisoner’s Authorisation Contact List without the consent / authorisation of a Prisoner.

Adults and children must all have Identification; for more information regarding Identification, please see Identification Policy below.

 

To book your visit

Telephone: 01302523289

Online: www.gov.uk/prison-visits

  • the name and date of birth of the person you would like to visit,
  • their prison number,
  • dates of births for all the visitors coming with you.

At your visit

In order to keep visitors, residents and staff as safe as possible, there will be a number of new rules and guidelines which have been put in place by the prison service. Download our quick guide to help you with what to expect at your visit.

Once you arrive at the Visitors’ Centre, you must book in between the hours of 11.30 and 15.00; any visitors who try to book in after 15.00 will be asked to reschedule their visit.

NOTICE: As of 28th May 2021 there have been changes to rules around physical contact during visits and on the number of households who can visit someone in prison.

Physical contact

Children aged 11 and under will now be allowed to hug the loved one they are visiting in prison. There are no restrictions to the contact children under 11 can have, if it is in line with the prison’s normal rules. Children can leave their seat but will need to stay in the area marked out during the visit.

From 22nd July 2021, prisons in England and Wales can begin to allow visitors who test negative for Covid-19 to have physical contact with the person they are visiting. 

In order to have physical contact, you will be required to show a negative Covid-19 test result for a test taken on the day of your visit. The testing is voluntary, but it will help prisons identify potential cases of Covid-19 before they come into the prison and therefore reduce the chances of reducing prison regimes in the future. 

Visitors who choose to be tested will do so when they arrive at the prison, or alternatively, can take a test in the community or at home on the day of their visit. Visitors who take a test at home must provide evidence of their negative test result. If you test negative, you will be allowed physical contact with the person you are visiting. Each prison will decide individually what physical contact is allowed, based on pre-Covid-19 visiting policies, so physical contact may differ from prison to prison.

If you test positive for Covid-19, your visit will be postponed. You will be able to rebook after your isolation period. Visitors will be given information on where to get help and support.

To protect prisons, visitors are encouraged to access the widely available twice weekly rapid testing in the community. 

You can read more about testing to physical contact here: https://www.prisonadvice.org.uk/News/testing-for-physical-contact-what-does-it-mean-for-you.

Expansion of visits

Visitors from two households can now visit a person in prison at the same time. You can find out the maximum number of visitors allowed on a visit by contacting the prison directly. Adults and children who are over 11 must continue follow social distancing rules from the person you are visiting in prison.

For more information

You can view the updated guidance here.

Security checks

You may be required to have your finger or thumb prints scanned as part of a security check. You may also have an iris scan.

Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender).

During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages.

Identification Policy

You will need to bring one or more forms of identification with you to all your prison visits.

If you have photographic identification (ID with your name and picture on - for example, a passport or driving licence) then you will only need to show this one form of ID. You can find a list of acceptable types of photographic ID in List A below

If you do not have photographic identification, you will need to show two different forms of ID before you are allowed to visit. You can find a list of the acceptable forms of non-photographic ID in List B and List C below. 

 

List A: Acceptable types of photographic ID

You can use any one of the following documents with your photograph on:

 If you aren't able to provide one of the ID documents listed above, you will need to provide two different forms of ID – one from List B and one from List C.

If you don’t have photographic ID you must provide one of the following ID documents:

 List B

  • A Home Office travel document (convention travel document, stateless person's document, one-way document or a certificate of travel).
  • An older person's bus pass.
  • Freedom Pass.
  • Proof of age card recognised under the Proof of Age Standards Scheme (PASS)without a unique reference number.

 

In addition to one of the above documents, you will also need to provide one of the items from the following list:

 List C

  • Your birth or adoption certificate.
  • An education certificate from a regulated and recognised educational institution (such as an NVQ, SQA, GCSE, A Level or degree certificate)
  • A rental or purchase agreement for a residential property (signed and dated).
  • Your marriage or civil partnership certificate.
  • A bank, building society or credit union current account card (which has your name on it).

 Any combination of the above documents should be accepted, but you will need one from List B and one from List C

.Children’s Identification Policy

  • Birth certificate
  • Passport
  • Student card
  • Personal Child Health Record (also known as the PCHR or 'red book'), for children under three years old only.

What can I bring in for my children?

  • One empty bottle or drinking cup
  • One sealed carton of milk (strictly no powder)

Jars of baby food, nappies and wipes are available to purchase at the visit via the coffee shop.

Food and drink

Snacks and refreshments are available to buy in the visits hall via the coffee shop and the vending machines. Each adult on a visit may take no more than £20 into the Visits Hall. Visitors are also advised to bring a £1 coin for the lockers to securely lock their belonging away.

Money

How do I send money to a prisoner?

From 2nd November 2020 the way prisoners can send and receive money has changed. You can no longer send money by bank transfer, cheque, postal order or send cash by post to any prison. You’ll need to send money through the Money to Prisoners Portal using a debit card instead. 

The Money to Prisoners Portal service is free, secure and available in all prisons in England and Wales.

To get started on the Portal you will need the prisoner's date of birth and prisoner number.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

  • are unable to use a computer, a smart phone or the internet
  • do not have a debit card

You cannot give money to the prisoner during a visit.

.

Banned items

Do not attempt to bring any of the following into prison during your visit:

  • illegal drugs
  • alcohol
  • weapons
  • a camera
  • a mobile phone
  • indecent or obscene material
  • material that threatens the security of the prison
  • material that is written in code
  • Watches

Visitors are permitted to take only £20 per adult, required identification and their Visiting Order (which is given to you before going to the Visits Hall). All other items are prohibited in the prison.

Financial Assistance for Visits

If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU).

www.gov.uk/help-with-prison-visits

Keeping in touch

Phone

To speak to a prisoner on the phone, the prisoner must call you using a prison phone.

Prison staff can listen to and record most types of call. Some calls are not monitored, for example, when a prisoner calls a legal advisor.

Letters

Letters to prisoners should be addressed to: 

HMP Moorland

Vulcan Way

Hatfield Woodhouse

Doncaster

South Yorkshire

DN7 6BW

(Prisoners name and prison number)

You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner.

If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to his name.

Email

HMP Moorland uses a service called Email a Prisoner, which can be accessed at www.emailaprisoner.com

Through this service, family and friends can send a message which is printed out and delivered by prison staff by hand. Once you have signed up, you will receive an activation link via email which you will need to click on in order to activate your account and send a message. You need to buy a minimum of £5 credit in order to use the service, which runs at a cost of 40p per email.

Voicemail

Family members and friends can sign up to Prison Voicemail at www.prisonvoicemail.com, a service which allows social contacts to exchange voicemails with prisoners.

On signing up, you will be given a unique local landline number you can call at any time to leave a message; this message will be instantly available for your loved one to listen to. Prisoners can check their messages by dialling the same unique number from any phone in the prison and may leave a reply. When the message has been heard, the family member receives an instant text notification, signalling they may leave another message.

In order to access messages, the prisoner pays the cost of a landline call, but the cost of the service itself is paid by the family or friend.

Plans start from £5 per month.

Sending Property to a Prisoner

As of 31 July 2015, all property must be posted in; nothing can be handed in at the Prison or the visitor’s centre.

All prisoners are able to buy the items that they want/need through the approved suppliers, whose catalogues are available in the Prison.

Any prisoner wishing to have property posted in must first make an application to Property Services in Reception; this means completing an application form. The application needs to include the details of all the property that he wishes to have posted in. Only once the application has been approved should the items be sent to the prisoner. Please note that any parcels received prior to the application being approved will be returned unopened. Photographs and postal orders must also always be posted in. 

Only funeral clothes, clothes for court and clothes for deportation can be posted in without the need for an application being made first. The parcel must be clearly marked and cannot contain any other additional items

Should there be any additional items within the package, it will be returned, and nothing will be passed on to the prisoner.

A printable PDF version of this Visitors' Guide is available for download here: Moorland

Further Information

A Visitors’ Guide

This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP Moorland.

Remember, there are other ways to contact your loved ones:

You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system:

  • Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend)
  • Email the team on [email protected]

If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team.

If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 0800 4961 364.

 You may be asked to leave a voicemail. Please make sure you include:

  • Your name.
  • The reason that you are calling.
  • The name of your family member/friend (and their prison number if you know it).

Please wait at least 24 hours for a call back before contacting the prison again.

If you have a non-urgent concern about your loved one while they are a resident at this prison, please contact the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday).