Prisoners' families & children Prison visitors' guides HMP Moorland This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP Lindholme. If you notice anything that is incorrect on this page, please contact us on [email protected] Any further information can be found on the prison website at https://www.gov.uk/guidance/Moorland or you can ring the main switchboard on 01302 523 000 If you need support You can email the Pact team at HMP Moorland directly at [email protected] For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday, and 10am – 3pm at the weekend). Pact Worker contact: Teresa Murphy (Family Engagement Manager), James Chappelow (Family Engagement Worker) Governor: Jennifer Willis Address: HMP/YOI MoorlandBawtry RoadHatfield WoodhouseDoncasterSouth YorkshireDN7 6BW Contact Moorland Telephone: 01302 523 000 Monday to Friday, 8am to 5pm Fax: 01302 523 00 Safer custody hotline If you have concerns about the safety or wellbeing of a man in Moorland, call the safer custody hotline. Telephone: 0800 496 1364 Find out about call charges Leave your name, the reason for your call and the name of your loved one and their prisoner number. You will be called back in 24 hours. How to book family and friends visits Moorland is running a limited visits schedule. Visits are also happening differently than normal, observing strict guidelines, which must be followed. You can book your visit online. Visits can be booked via email at: [email protected]. This mailbox is monitored from 9am to 4pm Monday to Friday but please allow up to 3 working days for a response. Visiting times Monday No Visits Tuesday 14:00 -15:30 Wednesday No Visits Thursday 14:00 – 15:30 Friday No Visits Saturday 14:00 15:30 Sunday 14:00 15:30 You will need: the name and date of birth of the person you would like to visit, their prison number, dates of births for all the visitors coming with you, including children, the dates and times of the requested visits and the Visiting Order number if you have one. All visits must be booked in advance. Only those visitors whose details have been listed on the Prisoner’s Authorisation Contact List (as provided by the prisoner) and those who are named on the booking will be allowed entry into the prison. Prison staff cannot add visitor(s) to a Prisoner’s Authorisation Contact List without the consent and authorisation of a prisoner. Adults and children must all have identification; for more information regarding identification, please see Identification Policy below. At your visit Physical contact You will be able to have physical contact with the person you are visiting during your visit. Security checks All visitors will need to be given a pat down search, including children. You be subjected to a search by the security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages. Identification Policy For all visits you will need to take secure self- identification e.g. passport, citizen documentation, driving licence and a household bill as proof of address. In most cases you will need two forms of documentation. If you do not have a passport or driving license you can order a citizen ID card that you can use. You can find out more here www.citizencard.com. You can also receive a 10% discount on your application by contacting [email protected]. Children’s Identification Policy Children will also need identification this could be a Birth Certificate, Passport or Red Book for baby’s. Dress code For security, health and safety reasons, some prisons have a specific dress code for visitors and others have a more relaxed policy, making assessments on a case-by-case basis. HMP Moorland’s guidelines are as follows: Visitors should wear smart clothes, no work clothes (including uniforms), no sports shirts or football shirts, no hoods, no low cut tops, no mobile phones, no offensive logos, no sunglasses no headscarves - unless worn for religious reasons, no ripped jeans, no vest tops, no short skirts or dresses, no shorts, no high heeled shoes. What can I bring in for my children? You may bring in: dummies, baby wipes, nappies, milk powder, pre made milk bottles, Prescribed medication. The above items may be searched on arrival. Changing facilities are located downstairs in the visits hall, nappies and wipes will be kept here. No pushchairs or car seats can be taken into HMP Lindholme. If you would like to know more specific information on what you can bring, please contact the prison directly on the details at the top of the page. Food and drink Visitors cannot bring in any food or drink to HMP Moorland. If you would like to know more specific information on food and drink, please contact the prison directly on the details at the top of the page. Money You cannot give money to the prisoner during a visit. Please see the section on sending a prisoner money below. Banned items Do not attempt to bring any of the following into prison during your visit: illegal drugs, alcohol, weapons, a camera, a mobile phone, indecent or obscene material, material that threatens the security of the prison, material that is written in code, car or house keys, Any electronic devices including – SIM cards and memory sticks. Watches Lighters Chewing Gum If you are unsure what you can bring, contact the prison directly. Financial Assistance for Visits If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU). Click here for more information:https://www.gov.uk/help-with-prison-visits Keeping in touch Phone To speak to a prisoner on the phone, the prisoner has to call you using a prison phone. Prison staff can listen to and record most types of call. Some calls are not monitored, for example, when a prisoner calls a legal advisor. Letters You can write at any time. Include the person’s name and prisoner number on the envelope. If you do not know their prisoner number, contact Moorland. All post, apart from legal letters, will be opened and checked by officers. You must write your own name and address on the back of the envelope, or it will not be delivered to the prisoner. If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to his name. Email This prison uses EmailaPrisoner.com. Through this service, family and friends can send a message which is printed out and delivered by prison staff by hand. Once you have signed up, you will receive an activation link via email which you must click on in order to activate your account and send a message. You must buy a minimum of £5 credit in order to use the service, which runs at a cost of 40p per email and at no charge to the recipient. Further Support and Advice Pact family support will be available by email and you can access this by contacting [email protected] . If your issue is complex and you need to talk to us in person, please include your number in the email and tell us that you would like a call back - it would also be helpful if you could let us know whether we are able to leave a message if there is no answer - and we will aim to get back to you as soon as we possibly can. If you have urgent concerns about the welfare of your loved one in prison, please call the prison Safer Custody line directly. Prisoners’ Families Helpline You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system: Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday) Email the team on [email protected] Fill in a contact form and request a call back at prisonersfamilies.org Safer custody hotline If you have concerns about the safety or wellbeing of a man in Moorland, call the safer custody hotline. Telephone: 0800 496 1364Find out about call charges Leave your name, the reason for your call and the name of your loved one and their prisoner number. You will be called back in 24 hours. An emergency number will always be given. For more information about what to do if you are worried about your loved one in prison, or to share non-urgent concerns with the prison via an online form, visit: HMP Moorland | Prisoners' Families Helpline (prisonersfamilies.org) Problems and complaints If you have a problem, contact Moorland. HM Prison and Probation Service publishes action plans for Moorland in response to independent inspections.