Prisoners' families and children Prison Visitors' Guides HMP Norwich Please note: Face to face social visits have resumed at this prison, please contact the prison for visiting times. Purple Visits video calls are available. You can also take a look at other ways to keep in touch while visits are suspended. If you need support: For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend). *** Address: HMP NorwichKnox RoadNorwichNorfolkNR1 4LU Visitor services at HMP Norwich are currently delivered by Spurgeons. Visits information can be found on their website, the Ministry of Justice website or you can ring the main switchboard on 01603 708 600. Remember, there are other ways to contact your loved ones: Exchange voice messages using the Prison Voicemail Send emails using the Email A Prisoner Write a letter to them. You can also contact the Prisoners’ Families Helpline for advice, information and support on all aspects of the criminal justice system: Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend) Email the team on [email protected] If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 01603 706 387. You may be asked to leave a voicemail. Please make sure you include: Your name. The reason that you are calling. The name of your family member/friend (and their prison number if you know it). Please wait at least 24 hours for a call back before contacting the prison again.