Face to face social visits have resumed at this prison. You can find updated information on timeshow to book, and what to expect below.

If you need support:

You can also email the team at HMP Nottingham directly by emailing [email protected].

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

See some information that needs updating?

If you notice anything that is incorrect on this page, please contact us on [email protected].

Any further information can be found on the prison website at www.justice.gov.uk/contacts/prison-finder/nottingham or you can ring the main switchboard on 0115 872 4000.

***

Address:

HMP Nottingham

Perry Road

Sherwood

Nottingham

NG5 3AG

Governor: Phil Novis

Pact worker contact: [email protected] 

HMP Nottingham have produced a Gateway Companion booklet with information on what life in prison is like under normal circumstances. You can read this information here. Please note: this booklet does not reflect how the prison runs with COVID-19 measures in place. 

Visitors’ Centre Telephone: Please use the visitor booking line on 0115 962 8980 for Visitors’ Centre enquiries. 

Lines are open:

Monday 13:00 – 16:00

Tuesday 09:00 – 12:00

Thursday 13:00 – 16:00

Friday 09:00 – 12:00 

Saturday 09:00 – 12:00

Visitors' Centre Email: 

[email protected] 

Visiting times:

Visiting Times

Monday

Room 1: 14:00 - 15:00

Room 2: 14:45 - 15:45

Tuesday

Room 1: 09:00 - 10:00 then 14:00 - 15:00

Room 2: 09:45 - 10:45 then 14:45 - 15:45

Wednesday

No Visits

Thursday

Room 1: 09:00 - 10:00 then 14:00 - 15:00

Room 2: 09:45 - 10:45 then 14:45 - 15:45

Friday

Room 1: 09:00 - 10:00

Room 2: 09:45 - 10:45

Saturday

Room 1: 09:00 - 10:00 then 14:00 - 15:00

Room 2: 09:45 - 10:45 then 14:45 - 15:45

Sunday

Room 1: 09:00 - 10:00 then 14:00 - 15:00

Room 2: 09:45 - 10:45 then 14:45 - 15:45

Booking your visit:

To book your visit

Telephone: 0115 962 8980 

You will need:

  • the name and date of birth of the person you would like to visit,
  • their prison number,
  • dates of births for all the visitors coming with you, including children,
  • the dates and times of the requested visits and the Visiting Order number if you have one.

Email: [email protected]

All visits must be booked in advance. Only those visitors whose details have been listed on the Prisoner’s Authorisation Contact List (as provided by the prisoner) and those whom are named on the booking will be allowed entry into the prison. 

Prison staff cannot add visitor(s) to a Prisoner’s Authorisation Contact List without the consent and authorisation of a prisoner.

Adults and children must all have Identification; for more information regarding Identification, please see Identification Policy below.

Who can visit?

Visits will only be allowed by people who are symptom free, who have not been asked to self-isolate and who have not recently come into contact with anyone who has symptoms or is self-isolating. There will be a maximum of 3 visitors per resident (including children) with a maximum of 2 adult visitors per visit. All visitors must be from the same household.

At your visit

In order to keep visitors, residents and staff as safe as possible, there will be a number of new rules and guidelines which have been put in place by the prison service. Download our quick guide to help you with what to expect at your visit.

  • All visitors are advised to arrive at least 30 minutes before the start of their visit to allow for the slower admission process.
  • Social distancing measures will be in place.
  • All visitors are required to wear a face covering at all times. Exemptions are in place for people with certain health conditions (such as breathing difficulties), disabled people and children under the age of 11.
  • No physical contact has been restricted, please check with staff to avoid your visiting being cancelled.
NOTICE: As of 28th May 2021 there have been changes to rules around physical contact during visits and on the number of households who can visit someone in prison.

Physical contact

Children aged 11 and under will now be allowed to hug the loved one they are visiting in prison. There are no restrictions to the contact children under 11 can have, if it is in line with the prison’s normal rules. Children can leave their seat but will need to stay in the area marked out during the visit.

Anyone over the age of 11 must still follow social distancing guidelines during visits and will not be able to have physical contact with the person they are visiting.

This has been decided as Covid-19 spreads faster in prisons, so it remains too high a risk to allow a full return to physical contact during visits at this time. However, children under 11 have a lower transmission risk which is why this decision has been made.

To protect prisons, visitors are encouraged to access the widely available twice weekly rapid testing in the community.

NOTICE: This prison is taking part in a pilot which will allow all visitors to have physical contact with the person they’re visiting following a negative rapid test result. Testing is voluntary and if you do not want to take a test, you will still be able to have a visit. However, if you do not take a test you will not be able to have physical contact with the person you are visiting.

To find out more please visit https://www.gov.uk/guidance/nottingham-prison.

Expansion of visits

Visitors from two households can now visit a person in prison at the same time. You can find out the maximum number of visitors allowed on a visit by contacting the prison directly. Adults and children who are over 11 must continue follow social distancing rules from the person you are visiting in prison.

For more information

You can view the updated guidance here.

Family Support from Pact

Pact family support will be available by email and you can access this by contacting [email protected]. If your issue is complex and you need to talk to us in person, please include your number in the email and tell us that you would like a call back - it would also be helpful if you could let us know whether we are able to leave a message if there is no answer - and we will aim to get back to you as soon as we possibly can. If you have urgent concerns about the welfare of your loved one in prison, please call the prison Safer Custody line directly.

You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system:

If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team.

Other ways to keep in touch:

Phone

To speak to a prisoner on the phone, the prisoner has to call you using a prison phone.

Prison staff can listen to and record most types of call. Some calls are not monitored, for example, when a prisoner calls a legal advisor.

Letters

Letters to prisoners should be addressed to: 

HMP Nottingham

Perry Road

Sherwood

Nottingham

NG5 3AG

(Prisoners name and prison number)

You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner.

If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to his name.

Email

Nottingham uses EmailaPrisoner.com. Through this service, family and friends can send a message which is printed out and delivered by prison staff by hand. Once you have signed up, you will receive an activation link via email which you must click on in order to activate your account and send a message. You must buy a minimum of £5 credit in order to use the service, which runs at a cost of 40p per email and at no charge to the recipient.

Voicemail

Family members and friends can sign up to PrisonVoicemail.com, a service which allows social contacts to exchange voicemails with prisoners.

On signing up, you will be given a unique local landline number you can call at any time to leave a message; this message will be instantly available for your loved one to listen to. Prisoners can check their messages by dialling the same unique number from any phone in the prison and may leave a reply. When the message has been heard, the family member receives an instant text notification, signalling they may leave another message.

In order to access messages, the prisoner pays the cost of a landline call, but the cost of the service itself is paid by the family or friend.

Plans start from £5 per month.

Security checks

You may be required to have your finger or thumb prints scanned as part of a security check. You may also have an iris scan.

Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender).

During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages.

Identification Policy

You will need to bring one or more forms of identification with you to all your prison visits.

If you have photographic identification (ID with your name and picture on - for example, a passport or driving licence) then you will only need to show this one form of ID. You can find a list of acceptable types of photographic ID in List A below. 

If you do not have photographic identification, you will need to show two different forms of ID before you are allowed to visit. You can find a list of the acceptable forms of non-photographic ID in List B and List C below. 

 

List A: Acceptable types of photographic ID

You can use any one of the following documents with your photograph on:

  • Your passport.
  • An identity card from a European Union (EU) or European Economic Area (EEA) country.
  • A UK photocard driving licence.
  • An Northern Ireland Electoral identity card.
  • A United States passport card.
  • A proof of age card recognised under the Proof of Age Standards Scheme (PASS)with a unique reference number. This includes the Citizen Card. Remember: Prisoners' families can get a 50% discount on the cost of a Citizen Card by using the discount code 'PACT' when applying online. 
  • An Armed Forces identity card
  • A UK biometric residence permit(BRP).

 If you aren't able to provide one of the ID documents listed above, you will need to provide two different forms of ID – one from List B and one from List C.

If you don’t have photographic ID you must provide one of the following ID documents:

 List B

  • A Home Office travel document (convention travel document, stateless person's document, one-way document or a certificate of travel).
  • An older person's bus pass.
  • Freedom Pass.
  • Proof of age card recognised under the Proof of Age Standards Scheme (PASS)without a unique reference number.

 

In addition to one of the above documents, you will also need to provide one of the items from the following list:

 List C

  • Your birth or adoption certificate.
  • An education certificate from a regulated and recognised educational institution (such as an NVQ, SQA, GCSE, A Level or degree certificate)
  • A rental or purchase agreement for a residential property (signed and dated).
  • Your marriage or civil partnership certificate.
  • A bank, building society or credit union current account card (which has your name on it).

 Any combination of the above documents should be accepted, but you will need one from List B and one from List C

Children’s Identification Policy

Children will need a passport or a birth certificate. For young babies, you may bring their Personal Child Health Record (also known as the PCHR or 'red book').

Dress code

Please note, there will be extra restrictions in place during the Covid pandemic, including visitors being required to wear face masks during visits.

For security, health and safety reasons, some prisons have a specific dress code for visitors and others have a more relaxed policy, making assessments on a case by case basis. At the time we compiled this information, Nottingham’s guidelines were as follows:

  • modest dress,
  • no work clothes (including uniforms),
  • no sports shirts or football shirts,
  • no hoods,
  • no mobile phones,
  • no offensive logos,
  • no sunglasses or headscarves unless worn for religious reasons,
  • no ripped jeans,
  • no vest tops,
  • no short skirts or dresses.

What can I bring in for my children?

Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm.

You may bring in:

  • dummies,
  • baby wipes,
  • nappies,
  • milk powder,
  • prescribed medication.

Please note that some of these items may be bagged and tagged in the Visitors’ Centre prior to entry into the prison.

If you would like to know more specific information on what you can bring, please contact the prison directly on the details at the top of the page.

Food and drink

Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm.

Hot and cold drinks are available for purchase, as well as soup and snacks, chocolate bars, sweet, biscuits, cakes and crisps. Fresh sandwiches and wraps are also available. The tea bar does not accept paper money (treasury notes), so please remember to bring coins only with you. We are unable to exchange notes for coins in the Visitors’ Centre.

Money

How do I send money to a prisoner?

From 2nd November 2020 the way prisoners can send and receive money has changed. You can no longer send money by bank transfer, cheque, postal order or send cash by post to any prison. You’ll need to send money through the Money to Prisoners Portal using a debit card instead. 

The Money to Prisoners Portal service is free, secure and available in all prisons in England and Wales.

To get started on the Portal you will need the prisoner's date of birth and prisoner number.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

  • are unable to use a computer, a smart phone or the internet
  • do not have a debit card

You cannot give money to the prisoner during a visit.

Banned items

Do not attempt to bring any of the following into prison during your visit:

  • illegal drugs,
  • alcohol,
  • weapons,
  • a camera,
  • a mobile phone,
  • indecent or obscene material,
  • material that threatens the security of the prison,
  • material that is written in code,
  • car or house keys,
  • any electronic devices including – SIM cards and memory sticks.

If you are unsure what you can bring, contact the prison directly.

Financial Assistance for Visits

If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU). Click here for more information:  www.gov.uk/staying-in-touch-with-someone-in-prison

Sending Property to a Prisoner

All enhanced prisoners are able to buy the items that they want or need through the approved suppliers, whose catalogues are available in the prison.

Any prisoner wishing to have clothes brought into the prison must first submit an application. Once the application has been approved by the prison, a visitor must hand the items in at the Visitors’ Centre to a member of prison staff – not Pact staff – so they may be checked and placed on the prisoner’s property card. Whilst the prison staff will try to ensure the prisoner receives these items, this may not always be possible. In the case that the items are rejected, they will be returned to the visitor.

Please avoiding bringing in the following items:

  • plain black or navy items,
  • polo shirts,
  • no army style clothing or gang related clothing,
  • no items with side pockets,
  • no three quarter length trousers.

The above process also applies to court clothes. Appropriate court clothes are defined as the following:

  • suit trousers or skirt,
  • shirt or blouse,
  • jacket,
  • tie,
  • shoes,
  • belt (no large buckles).

Should there be any additional items within the package, they will be returned, and nothing will be passed on to the prisoner. Please note that court clothes are held in reception until the prisoner is actually going to court. Lastly, jeans, t-shirts and trainers will not be accepted as court clothes. 

 A printable version of this Visitors' Guide is available for download here: Nottingham

Further Information

If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 01283 584 319.

You may be asked to leave a voicemail. Please make sure you include:

  • Your name.
  • The reason that you are calling.
  • The name of your family member/friend (and their prison number if you know it).

Please wait at least 24 hours for a call back before contacting the prison again.

If you have any non-urgent questions or concerns about your loved one please call the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday).

This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP Nottingham.