Prisoners' families and children Prison Visitors' Guides HMP Nottingham Social visits are re-opening at this prison. You can find updated information on times, how to book, and what to expect below. If you need support: You can also email the team at HMP Nottingham directly by emailing [email protected]. For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend). Address: HMP Nottingham Perry Road Sherwood Nottingham NG5 3AG Governor: Phil Novis Pact worker contact: [email protected] Visitors’ Centre Telephone: Please use the visitor booking line on 0115 962 8980 for Visitors’ Centre enquiries. Lines are open: Monday 13:00 – 16:00 Tuesday 09:00 – 12:00 Thursday 13:00 – 16:00 Friday 09:00 – 12:00 Saturday 09:00 – 12:00 Visitors' Centre Email: [email protected] Visiting times: Visiting Times Monday Room 1: 14:00 - 15:00 Room 2: 14:45 - 15:45 Tuesday Room 1: 09:00 - 10:00 then 14:00 - 15:00 Room 2: 09:45 - 10:45 then 14:45 - 15:45 Wednesday No Visits Thursday Room 1: 09:00 - 10:00 then 14:00 - 15:00 Room 2: 09:45 - 10:45 then 14:45 - 15:45 Friday Room 1: 09:00 - 10:00 Room 2: 09:45 - 10:45 Saturday Room 1: 09:00 - 10:00 then 14:00 - 15:00 Room 2: 09:45 - 10:45 then 14:45 - 15:45 Sunday Room 1: 09:00 - 10:00 then 14:00 - 15:00 Room 2: 09:45 - 10:45 then 14:45 - 15:45 Booking your visit: To book your visit Telephone: 0115 962 8980 You will need: the name and date of birth of the person you would like to visit, their prison number, dates of births for all the visitors coming with you, including children, the dates and times of the requested visits and the Visiting Order number if you have one. Email: [email protected] All visits must be booked in advance. Only those visitors whose details have been listed on the Prisoner’s Authorisation Contact List (as provided by the prisoner) and those whom are named on the booking will be allowed entry into the prison. Prison staff cannot add visitor(s) to a Prisoner’s Authorisation Contact List without the consent and authorisation of a prisoner. Adults and children must all have Identification; for more information regarding Identification, please see Identification Policy below. Who can visit? Visits will only be allowed by people who are symptom free, who have not been asked to self-isolate and who have not recently come into contact with anyone who has symptoms or is self-isolating. There will be a maximum of 3 visitors per resident (including children) with a maximum of 2 adult visitors per visit. All visitors must be from the same household. At your visit In order to keep visitors, residents and staff as safe as possible, there will be a number of new rules and guidelines which have been put in place by the prison service. Download our quick guide to help you with what to expect at your visit. All visitors are advised to arrive at least 30 minutes before the start of their visit to allow for the slower admission process. Social distancing measures will be in place. All visitors are required to wear a face covering at all times. Exemptions are in place for people with certain health conditions (such as breathing difficulties), disabled people and children under the age of 11. No physical contact is permitted at any point during the visit. Family Support from Pact Pact family support will be available by email and you can access this by contacting [email protected]. If your issue is complex and you need to talk to us in person, please include your number in the email and tell us that you would like a call back - it would also be helpful if you could let us know whether we are able to leave a message if there is no answer - and we will aim to get back to you as soon as we possibly can. If you have urgent concerns about the welfare of your loved one in prison, please call the prison Safer Custody line directly. You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system: Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend) Email the team on [email protected] Fill in a contact form and request a call back at prisonersfamilies.org If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team. Other ways to keep in touch: Phone To speak to a prisoner on the phone, the prisoner has to call you using a prison phone. Prison staff can listen to and record most types of call. Some calls are not monitored, for example, when a prisoner calls a legal advisor. Letters Letters to prisoners should be addressed to: HMP Nottingham Perry Road Sherwood Nottingham NG5 3AG (Prisoners name and prison number) You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner. If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to his name. Email Nottingham uses EmailaPrisoner.com. Through this service, family and friends can send a message which is printed out and delivered by prison staff by hand. Once you have signed up, you will receive an activation link via email which you must click on in order to activate your account and send a message. You must buy a minimum of £5 credit in order to use the service, which runs at a cost of 40p per email and at no charge to the recipient. Voicemail Family members and friends can sign up to PrisonVoicemail.com, a service which allows social contacts to exchange voicemails with prisoners. On signing up, you will be given a unique local landline number you can call at any time to leave a message; this message will be instantly available for your loved one to listen to. Prisoners can check their messages by dialling the same unique number from any phone in the prison and may leave a reply. When the message has been heard, the family member receives an instant text notification, signalling they may leave another message. In order to access messages, the prisoner pays the cost of a landline call, but the cost of the service itself is paid by the family or friend. Plans start from £5 per month. Security checks You may be required to have your finger or thumb prints scanned as part of a security check. You may also have an iris scan. Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender). During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages. Identification Policy For all visits you will need to take secure self-identification e.g. passport, citizen documentation, driving licence and a household bill as proof of address. In most cases you will need two forms of documentation. If you do not have a passport or driving license you can order a citizen ID card. The cost of the application to date is £10 for delivery within 21 working days, or £30 for fast track next day delivery. You can find out more at www.citizencard.com. Children’s Identification Policy Children will need a passport or a birth certificate. For young babies, you may bring their Personal Child Health Record (also known as the PCHR or 'red book'). Dress code Please note, there will be extra restrictions in place during the Covid pandemic, including visitors being required to wear face masks during visits. For security, health and safety reasons, some prisons have a specific dress code for visitors and others have a more relaxed policy, making assessments on a case by case basis. At the time we compiled this information, Nottingham’s guidelines were as follows: modest dress, no work clothes (including uniforms), no sports shirts or football shirts, no hoods, no mobile phones, no offensive logos, no sunglasses or headscarves unless worn for religious reasons, no ripped jeans, no vest tops, no short skirts or dresses. What can I bring in for my children? Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm. You may bring in: dummies, baby wipes, nappies, milk powder, prescribed medication. Please note that some of these items may be bagged and tagged in the Visitors’ Centre prior to entry into the prison. If you would like to know more specific information on what you can bring, please contact the prison directly on the details at the top of the page. Food and drink Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm. Hot and cold drinks are available for purchase, as well as soup and snacks, chocolate bars, sweet, biscuits, cakes and crisps. Fresh sandwiches and wraps are also available. The tea bar does not accept paper money (treasury notes), so please remember to bring coins only with you. We are unable to exchange notes for coins in the Visitors’ Centre. Money You cannot give money to the prisoner during a visit. All money for prisoners must be posted in. Cheques or Postal Orders must be made payable to “The Governor”, and the prisoners’ name and prison number must be written on the back, as well as the name and address of the sender. In order to be able to establish when the money arrived at the Prison, it is always safest to post the money via either Special or Recorded Delivery. This will also assist should the money go astray. Banned items Do not attempt to bring any of the following into prison during your visit: illegal drugs, alcohol, weapons, a camera, a mobile phone, indecent or obscene material, material that threatens the security of the prison, material that is written in code, car or house keys, any electronic devices including – SIM cards and memory sticks. If you are unsure what you can bring, contact the prison directly. Financial Assistance for Visits If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU). Click here for more information: www.gov.uk/staying-in-touch-with-someone-in-prison Sending Property to a Prisoner All enhanced prisoners are able to buy the items that they want or need through the approved suppliers, whose catalogues are available in the prison. Any prisoner wishing to have clothes brought into the prison must first submit an application. Once the application has been approved by the prison, a visitor must hand the items in at the Visitors’ Centre to a member of prison staff – not Pact staff – so they may be checked and placed on the prisoner’s property card. Whilst the prison staff will try to ensure the prisoner receives these items, this may not always be possible. In the case that the items are rejected, they will be returned to the visitor. Please avoiding bringing in the following items: plain black or navy items, polo shirts, no army style clothing or gang related clothing, no items with side pockets, no three quarter length trousers. The above process also applies to court clothes. Appropriate court clothes are defined as the following: suit trousers or skirt, shirt or blouse, jacket, tie, shoes, belt (no large buckles). Should there be any additional items within the package, they will be returned, and nothing will be passed on to the prisoner. Please note that court clothes are held in reception until the prisoner is actually going to court. Lastly, jeans, t-shirts and trainers will not be accepted as court clothes. A printable version of this Visitors' Guide is available for download here: Nottingham Further Information If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 01283 584 319. You may be asked to leave a voicemail. Please make sure you include: Your name. The reason that you are calling. The name of your family member/friend (and their prison number if you know it). Please wait at least 24 hours for a call back before contacting the prison again. If you have any non-urgent questions or concerns about your loved one please call the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday). See some information that needs updating? This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP Nottingham. If you notice anything that is incorrect on this page, please contact us on [email protected] Any further information can be found on the prison website at justice.gov.uk/contacts/prison-finder/nottingham or you can ring the main switchboard on 0115 872 4000.