This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP Oakwood. If you notice anything that is incorrect on this page, please contact us at [email protected]

If you need support:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

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Address:

HMP Oakwood

Oak Road
Featherstone
West Midlands
WV10 7QD

Currently, HALOW deliver visitor services at HMP Oakwood.

Visits information can be found on their website, the Ministry of Justice website or you can ring the main switchboard on 01902 799 700.

Remember, there are other ways to contact your loved ones:

• Exchange voice messages using the Prison Voicemail
• Send emails using the Email A Prisoner
• Write a letter to them.

You can also contact the Prisoners’ Families Helpline for advice, information and support on all aspects of the criminal justice system:

• Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend)
• Email the team on [email protected]

If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 01902 799 991.

You may be asked to leave a voicemail. Please make sure you include:

• Your name.
• The reason that you are calling.
• The name of your family member/friend (and their prison number if you know it).
• Your telephone number (so that the prison can call you back).

Please wait at least 24 hours for a call back before contacting the prison again.

For more information about what to do if you are worried about your loved one in prison, or to share non-urgent concerns with the prison via an online form, visit: HMP Oakwood | Prisoners' Families Helpline (prisonersfamilies.org)