Social visits restarted at this prison. You can find updated information on timeshow to book, and what to expect below.

If you need support:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

See some information that needs updating?

If you notice anything that is incorrect on this page, please contact us on [email protected].

Any further information can be found on the prison website at www.justice.gov.uk/contacts/prison-finder/onley or you can ring the main switchboard on 01788 523 400.

Safer Custody

If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 01788 523 500.

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Address: 

HMP Onley
Rugby
Warwickshire
CV23 8AP

Governor: Matthew Tilt

Main switchboard: 01788 523 400.

Visiting times:

Monday 14:00 - 15:30
Tuesday No visits
Wednesday 14:00 - 15:30
Thursday 14:00 - 15:30
Friday 14:00 - 15:30
Saturday 14:00 - 15:30
Sunday 14:00 - 15:30
Visits will follow the same Covid safe measures as before the lockdown at Christmas.

Booking a visit

To book your visit 

Telephone: 01788 523 402 (Monday to Friday 10:00 - 12:30 and 13:15 - 16:00)

Email: [email protected].  

You will need:

  • the name and date of birth of the person you would like to visit
  • their prison number
  • date of birth for all the visitors coming with you
  • the location of the person you would like to visit.

Who can visit?

Visits will only be allowed by people who are symptom free, who have not been asked to self-isolate and who have not recently come into contact with anyone who has symptoms or is self-isolating.

Visits will prioritise re-establishing face-to-face contact with close family members (or significant others) This may comprise of one of the following grouping combinations only:

 

A single adult (aged 18 or over) who must be a partner, parent, foster-parent, grandparent, carer, or significant other

 

 

 

Two adults (aged 18 or over): who must be two parents, two foster parents, two grandparents, two adult immediate relatives or significant other, or a mixture of these (e.g. a parent and a grandparent), but all visitors must live together as part of the same household

 

A single adult (aged 18 or over):  who must be a partner, parent, foster-parent, grandparent, carer or adult close relative or significant other

 

and

 

up to two dependent children (e.g. son, daughter) of the person being visited

 

All visitors (adult and children) must live together as part of the same household

 

Two adults (aged 18 or over): who must be two parents, two foster parents, two grandparents, two adult immediate relatives or significant other1, or a mixture of these (e.g. a parent and a grandparent);

and

 

one dependent child (e.g. son, daughter) of the person being visited

 

All visitors must live together as part of the same household

 

Visits will not therefore be allowed from:

  • Any combinations of persons not from the same household with the exception of two parents of a child in custody
  • Three adults
  • Unaccompanied children (Exceptionally, at governor’s discretion over 16 will be permitted)
  • People who are not closely related to the prisoner or identified as a significant other.

At your visit

In order to keep visitors, residents and staff as safe as possible, there will be a number of new rules and guidelines which have been put in place by the prison service. Download our quick guide to help you with what to expect at your visit.

  • All visitors will be required to have their temperature taken as a condition of entry.
  • All visitors will be required to wash their hands as a condition of entry.
  • All visitors are required to wear a face covering for the duration of the visits. Face coverings will be provided.
  • Social distancing (2 metres) must be maintained at all times. This includes no physical contact of any kind. 
  • There will be no refreshments available to purchase in the Visits Hall.
  • The children's play area has been removed. All visitors must remain seated at all times.

NOTICE: As of 28th May 2021 there have been changes to rules around physical contact during visits and on the number of households who can visit someone in prison.

Physical contact

Children aged 11 and under will now be allowed to hug the loved one they are visiting in prison. There are no restrictions to the contact children under 11 can have, if it is in line with the prison’s normal rules. Children can leave their seat but will need to stay in the area marked out during the visit.

Anyone over the age of 11 must still follow social distancing guidelines during visits and will not be able to have physical contact with the person they are visiting.

This has been decided as Covid-19 spreads faster in prisons, so it remains too high a risk to allow a full return to physical contact during visits at this time. However, children under 11 have a lower transmission risk which is why this decision has been made.

To protect prisons, visitors are encouraged to access the widely available twice weekly rapid testing in the community.

Expansion of visits

Visitors from two households can now visit a person in prison at the same time. You can find out the maximum number of visitors allowed on a visit by contacting the prison directly. Adults and children who are over 11 must continue follow social distancing rules from the person you are visiting in prison.

For more information

You can view the updated guidance here.

Money

How do I send money to a prisoner?

From 2nd November 2020 the way prisoners can send and receive money has changed. You can no longer send money by bank transfer, cheque, postal order or send cash by post to any prison. You’ll need to send money through the Money to Prisoners Portal using a debit card instead. 

The Money to Prisoners Portal service is free, secure and available in all prisons in England and Wales.

To get started on the Portal you will need the prisoner's date of birth and prisoner number.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

  • are unable to use a computer, a smart phone or the internet
  • do not have a debit card

You cannot give money to the prisoner during a visit.

Remember, there are other ways to contact your loved ones:

 You can also contact the Prisoners’ Families Helpline for advice, information and support on all aspects of the criminal justice system:

  • Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend)
  • Email the team on [email protected]