Face to face social visits have re-started at this prison. You can find out more about times, booking and what to expect below. 

Resettlement Day Release (RDR) for maintaining family ties was re-introduced the week commencing 12th April 2021. 

If you need support:

You can email the Pact team at HMP Prescoed directly by emailing [email protected].

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

See some information that needs updating?

If you notice anything that is incorrect on this page, please contact us on [email protected] Any further information can be found on the prison website at www.justice.gov.uk/contacts/prison-finder/prescoed or you can ring the main switchboard on 01291 671600.



HMP Prescoed

Coed Y Paen




Governor: Giles Mason

Pact Worker contact: Rebecca Williams, [email protected] 

Office telephone: 01291 675 035

Safer Custody emergency contact: 01291 675 127

Visitors’ Centre Telephone: 01291 675095

Visiting Times


No visits


No visits




No visits


No visits





Please note: all visitors must arrive at the prison 15 minutes before their visit.

Booking a visit:

At HMP Prescoed, visits can only be booked internally. The person you want to visit has to internally request the visit by completing a Visiting Order Application Form. Family members or friends etc are not able to book a visit themselves.

All adults and children must have identification; for more information regarding identification, please see Identification Policy below.

Who can visit?

Up to 3 visitors (including children) per resident will be allowed on the visit.

This can consist of:

  • One adult OR
  • Two adults from the same household OR
  • One adult and up to two dependent children OR
  • Two adults and one child 

Visitors must be close family members of a significant other. 

At your visit

In order to keep visitors, residents and staff as safe as possible, there will be a number of new rules and guidelines which have been put in place by the prison service. Download our quick guide to help you with what to expect at your visit.

  • Social distancing guidelines must be adhered to throughout the visit.

Upon entry to the establishment:

  • All visitors will be required to wash their hands.
  • All visitors will be required to have their temperature checked. Any individual who has a temperature above 38 degrees will not be allowed to enter.
  • If any visitor has any symptoms of Covid-19 (persistent dry cough, fever, loss of taste and smell), or if they have been in contact with someone who has exhibited these symptoms within the last 14 days, they will not be allowed to enter the establishment.
  • No property of any kind can be brought into the establishment. There will be some lockers available for use; however, it would be helpful if visitors could leave any belongings in their cars.
  • All visitors will be required to wear a face covering, however FRSM face masks can also be provided to visitors if required. This is to be worn at all times when they are moving around the prison. Staff completing the booking-in process of visitors will be wearing PPE.
  • Unfortunately, the children’s play areas will remain closed and there will be no refreshments (café facilities) on offer.

NOTICE: As of 28th May 2021 there have been changes to rules around physical contact during visits and on the number of households who can visit someone in prison.

Physical contact

Children aged 11 and under will now be allowed to hug the loved one they are visiting in prison. There are no restrictions to the contact children under 11 can have, if it is in line with the prison’s normal rules. Children can leave their seat but will need to stay in the area marked out during the visit.

From 22nd July 2021, prisons in England and Wales can begin to allow visitors who test negative for Covid-19 to have physical contact with the person they are visiting. 

In order to have physical contact, you will be required to show a negative Covid-19 test result for a test taken on the day of your visit. The testing is voluntary, but it will help prisons identify potential cases of Covid-19 before they come into the prison and therefore reduce the chances of reducing prison regimes in the future. 

Visitors who choose to be tested will do so when they arrive at the prison, or alternatively, can take a test in the community or at home on the day of their visit. Visitors who take a test at home must provide evidence of their negative test result. If you test negative, you will be allowed physical contact with the person you are visiting. Each prison will decide individually what physical contact is allowed, based on pre-Covid-19 visiting policies, so physical contact may differ from prison to prison.

If you test positive for Covid-19, your visit will be postponed. You will be able to rebook after your isolation period. Visitors will be given information on where to get help and support.

To protect prisons, visitors are encouraged to access the widely available twice weekly rapid testing in the community. 

You can read more about testing to physical contact here: https://www.prisonadvice.org.uk/News/testing-for-physical-contact-what-does-it-mean-for-you.

Expansion of visits

Visitors from two households can now visit a person in prison at the same time. You can find out the maximum number of visitors allowed on a visit by contacting the prison directly. Adults and children who are over 11 must continue follow social distancing rules from the person you are visiting in prison.

For more information

You can view the updated guidance here.

Resettlement Day Release RDR: 

Resettlement Day Release RDR: 

Every resident is eligible to be considered for ROTL both RDR’s (including work) and ROR’s  from reception, and the process to get someone “ROTL Ready” Is approximately 8-10 weeks.         

RDR – This is Release On Temporary Licence known as a ROTL for a period of time.  This has been approved for 8 hours. Residents will be eligible to apply for 2 RDR per calendar month.

Resettlement Day Release (RDR) is for maintaining family ties. Applications are to be completed by HMP Prescoed residents and they will receive confirmation if RDR has been approved. 

RDR can only take place outside in public areas. Visits to private addresses including the garden, shops or restaurants will not be supported.

Your loved one can only be signed out by a family member and must remain in the company of that person throughout the RDR. PPE will be provided for your loved one to wear whilst travelling.   

In accordance with Welsh Covid-19 Guidelines a limit of 6 people from 2 different households can meet up outdoors. As a resident of HMP Prescoed your loved one will be classed as one household, therefore can only apply to meet up to 5 people (children not included) who reside at the same address on any one RDR.

Resettlement Overnight Release ROR: 

ROR — This is Release On Temporary Licence known as a ROTL for a period of time. This is Resettlement Overnight Release. Eligibility date is the last 9 months only. ROR available for 5 days.

Recommenced Monday 14th June 2021. Applications are to be completed by HMP Prescoed residents and they will receive confirmation if RDR/ ROR has been approved. 

If you have any questions please contact [email protected].

Family Support from Pact

Pact family support will be available by email and you can access this by contacting [email protected]. If your issue is complex and you need to talk to us in person, please include your number in the email and tell us that you would like a call back - it would also be helpful if you could let us know whether we are able to leave a message if there is no answer - and we will aim to get back to you as soon as we possibly can. If you have urgent concerns about the welfare of your loved one in prison, please call the prison Safer Custody line directly.

You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system:

  • Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend)
  • Email the team on [email protected]

Other ways to keep in touch


To speak to a prisoner on the phone, the prisoner has to call you using a prison phone.

Prison staff can listen to and record most types of call. Some calls are not monitored, for example, when a prisoner calls a legal advisor.


Letters to prisoners should be addressed to: 

HMP Prescoed

Coed Y Paen




(Prisoners name and prison number)

You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner.

If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to his name.


Prescoed uses a service called Email a Prisoner, which can be accessed here.

Through this service, family and friends can send a message which is printed out and delivered by prison staff by hand. Once you have signed up, you will receive an activation link via email which you must click on in order to activate your account and send a message. You must buy a minimum of £5 credit in order to use the service, which runs at a cost of 40p per email and at no charge to the recipient.


Log on to Email a Prisoner and register your mobile. Enter the recipient’s prison number and leave a space. Then begin typing your message.

Send the message to 07537400359 and press ‘SEND’.

Identification Policy

You will need to bring one or more forms of identification with you to all your prison visits.

If you have photographic identification (ID with your name and picture on - for example, a passport or driving licence) then you will only need to show this one form of ID. You can find a list of acceptable types of photographic ID in List A below

If you do not have photographic identification, you will need to show two different forms of ID before you are allowed to visit. You can find a list of the acceptable forms of non-photographic ID in List B and List C below


List A: Acceptable types of photographic ID

You can use any one of the following documents with your photograph on:


If you aren't able to provide one of the ID documents listed above, you will need to provide two different forms of ID – one from List B and one from List C.


If you don’t have photographic ID you must provide one of the following ID documents:


List B

  • A Home Office travel document (convention travel document, stateless person's document, one-way document or a certificate of travel).
  • An older person's bus pass.
  • Freedom Pass.
  • Proof of age card recognised under the Proof of Age Standards Scheme (PASS)without a unique reference number.


In addition to one of the above documents, you will also need to provide one of the items from the following list:


List C

  • Your birth or adoption certificate.
  • An education certificate from a regulated and recognised educational institution (such as an NVQ, SQA, GCSE, A Level or degree certificate)
  • A rental or purchase agreement for a residential property (signed and dated).
  • Your marriage or civil partnership certificate.
  • A bank, building society or credit union current account card (which has your name on it).


Any combination of the above documents should be accepted, but you will need one from List B and one from List C.

Children’s Identification Policy

Photo identification must be provided.

Dress code

Please note, there will be extra restrictions in place during the Covid pandemic, including visitors being required to wear face masks during visits.

For security, health and safety reasons, some prisons have a specific dress code for visitors and others have a more relaxed policy, making assessments on a case by case basis.

At the time we compiled this information, this prison had no specific dress code in place for visitors, however, visitors are asked to ‘dress appropriately’. The prison may not have defined what it considers appropriate, but you can be refused a visit if staff think you are not dressed appropriately when you arrive. In our experience, some of the items of clothing that are often deemed inappropriate by prisons include:

  • revealing or see-through clothing,
  • low cut tops,
  • bare midriffs,
  • dresses and skirts that are above knee-length,
  • scarves,
  • sunglasses,
  • vests worn as a single garment,
  • stiletto heels (or heels above 2.5 inches),
  • slogan t-shirts that could be considered offensive,
  • ripped jeans,
  • hoodies,
  • steel-toe capped shoes/boots,
  • cloaks, capes, ponchos or other clothing that could prevent staff from observing sufficiently (unless worn for religious purposes),
  • Smart watches,
  • hats or head-wear (unless worn for religious purposes),
  • open-toe shoes or flip flops.
  • You will generally not be allowed in the visits hall wearing a coat.

If you are unsure about whether your clothing meets the criteria, please do contact the Visitors’ Centre beforehand and double check. If in any doubt, please avoid any of the above.

If on arrival you find that there is a specific policy at this prison, please do let us know so that we can update this page. You can email us at [email protected].

What can I bring in for my children?

Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm.

All baby items that you require (e.g. nappies, dummies and baby wipes) are permitted.

Food and drink

Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm.

A selection of hot and cold beverages, snacks and sweets are available for purchase at HMP Prescoed‘s coffee and tea bar. There are also speciality coffees available.

If you would like to know more specific information on what you can bring, please contact the prison directly on the details at the top of the page.


You cannot give money to the prisoner during a visit. All money for prisoners must either be posted in via Cheques, Postal Orders or via the new scheme ‘GOV.UK Pay’ where you can now use this service to make a payment by Visa, MasterCard or Maestro debit card. If you are sending money via Cheques or Postal Orders, these need to be made payable to “The Governor”, and the prisoners’ name and prison number must be written on the back, as well as the name and address of the sender. Please post these via either Special or Recorded Delivery. This will also assist should the money go astray.

The ‘GOV UK Pay’ scheme is free, secure and the money usually takes around 3 working days to reach a prisoner’s account. For more information about the ‘GOV UK Pay’ scheme and/or to sign up, please visit their website - https://www.gov.uk/send-prisoner-money

Banned items

Do not attempt to bring any of the following into prison during your visit:

  • illegal drugs,
  • alcohol,
  • weapons,
  • a camera,
  • a mobile phone,
  • indecent or obscene material,
  • material that threatens the security of the prison,
  • material that is written in code.

If you are unsure what you can bring, contact the prison directly.

Financial Assistance for Visits

If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU). Click here for more information.

Sending Property to a Prisoner

As of 31 July 2015, all property must be posted in; nothing can be handed in at the prison.

All prisoners are able to buy the items that they want or need through the approved suppliers, whose catalogues are available in the Prison.

Any prisoner wishing to have property posted in must first make an application to Property Services in Reception; this means completing an application form. The application needs to include the details of all the property that he wishes to have posted in. Only once the application has been approved should the items be sent to the prisoner. Please note that any parcels received prior to the application being approved will be returned unopened. Photographs and postal orders must also always be posted in. 

Only court clothes can be posted in without the need for an application being made first. The parcel must be clearly marked as ‘court clothes’ and cannot contain any other additional items. Court clothes are defined as the following:

  • suit trousers or skirt,
  • shirt or blouse,
  • jacket,
  • tie,
  • shoes,
  • belt (no large buckles).

Should there be any additional items within the package, they will be returned, and nothing will be passed on to the prisoner. Please note that court clothes are held in reception until the prisoner is actually going to court. Lastly, jeans, t-shirts and trainers will not be accepted as court clothes. 

A printable version of this Visitors' Guide is available for download here: Prescoed

A printable version of this Visitors' Guide translated into Welsh is available for download here: Prescoed in Welsh

How to get to HMP Prescoed

HMP Prescoed is located in the countryside and is rather difficult to find the first time you visit. Sat Navs and mobile phones can sometimes lose signal in some of the lanes leading to the prison.

We advise that you to familiarise yourself with the route before you begin your journey by viewing a map or route planner and maybe take a print out of the route.

There is no direct public transport to HMP Prescoed. The nearest train station is at Cwmbran and nearest bus station is at Usk, which is 3 miles away. You will need a Taxi from there on.

Safer Custody

If you are worried that your loved one is at immediate risk please call the Safer Custody team on 01291 671731.

For more information, support and guidance, you can also contact the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday).

This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP Prescoed.