Social visits are re-opening at this prison the week beginning 12th April 2021. You can find out more about times, booking and what to expect below. 

Resettlement Day Release (RDR) for maintaining family ties will also be re-introduced the week commencing 12th April. 

If you need support:

You can email the Pact team at HMP Prescoed directly by emailing [email protected].

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).




HMP Prescoed

Coed Y Paen




Governor: Giles Mason

Pact Worker contact: Rebecca Williams, [email protected] 

Office telephone: 01291 675 035

Safer Custody emergency contact: 01291 675 127

Visitors’ Centre Telephone: 01291 675095

Visiting Times


No visits


No visits


09:00 - 10:00, 10:30 - 11:30, 13:45 - 14:45 and 15:15 - 16:15


No visits


No visits


09:00 - 10:00, 10:30 - 11:30, 13:45 - 14:45 and 15:15 - 16:15


09:00 - 10:00, 10:30 - 11:30, 13:45 - 14:45 and 15:15 - 16:15

Please note: all visitors must arrive at the prison 15 minutes before their visit.

Booking a visit:

At HMP Prescoed, visits can only be booked internally by residents. Each unit has a set time and day available to them to book and at present only five men are permitted in the Visits Hall at one time. 

All adults and children must have identification; for more information regarding identification, please see Identification Policy below.

Who can visit?

Up to 3 visitors (including children) per resident will be allowed on the visit.

This can consist of:

  • One adult OR
  • Two adults from the same household OR
  • One adult and up to two dependent children all from the same household OR
  • Two adults and one child all from the same household

Visitors must be close family members of a significant other. All visitors must be from the same household (and visitors will need to provide evidence of their address to prove there is no inter-household mixing.)

At your visit

In order to keep visitors, residents and staff as safe as possible, there will be a number of new rules and guidelines which have been put in place by the prison service. Download our quick guide to help you with what to expect at your visit.

  • Social distancing guidelines must be adhered to throughout the visit.
  • Under no circumstances will any physical contact between yourself and your visitors be allowed. This also applies to any children who are visiting. We appreciate this may be difficult after many months apart, however, it is your responsibility and that of your visitor to ensure any children in your visiting party abide by social distancing. If this is not adhered to, your visit will be terminated immediately and access to subsequent visits will be reviewed.

Upon entry to the establishment:

  • All visitors will be required to wash their hands.
  • All visitors will be required to have their temperature checked. Any individual who has a temperature above 38 degrees will not be allowed to enter.
  • If any visitor has any symptoms of Covid-19 (persistent dry cough, fever, loss of taste and smell), or if they have been in contact with someone who has exhibited these symptoms within the last 14 days, they will not be allowed to enter the establishment.
  • No property of any kind can be brought into the establishment. There will be some lockers available for use; however, it would be helpful if visitors could leave any belongings in their cars.
  • All visitors will be required to wear a face covering, however FRSM face masks can also be provided to visitors if required. This is to be worn at all times when they are moving around the prison. Staff completing the booking-in process of visitors will be wearing PPE.
  • Unfortunately, at the present time we are unable to offer refreshments.

Resettlement Day Release RDR: 

Resettlement Day Release (RDR) is for maintaining family ties. Applications are to be completed by HMP Prescoed residents and they will receive confirmation if RDR has been approved. 

RDR can only take place outside in public areas. Visits to private addresses including the garden, shops or restaurants will not be supported.

Your loved one can only be signed out by a family member and must remain in the company of that person throughout the RDR. PPE will be provided for your loved one to wear whilst travelling.   

In accordance with Welsh Covid-19 Guidelines a limit of 6 people from 2 different households can meet up outdoors. As a resident of HMP Prescoed your loved one will be classed as one household, therefore can only apply to meet up to 5 people (children not included) who reside at the same address on any one RDR.

If you have any questions please contact [email protected].

Family Support from Pact

Pact family support will be available by email and you can access this by contacting [email protected]. If your issue is complex and you need to talk to us in person, please include your number in the email and tell us that you would like a call back - it would also be helpful if you could let us know whether we are able to leave a message if there is no answer - and we will aim to get back to you as soon as we possibly can. If you have urgent concerns about the welfare of your loved one in prison, please call the prison Safer Custody line directly.

You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system:

  • Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend)
  • Email the team on [email protected]

Other ways to keep in touch


To speak to a prisoner on the phone, the prisoner has to call you using a prison phone.

Prison staff can listen to and record most types of call. Some calls are not monitored, for example, when a prisoner calls a legal advisor.


Letters to prisoners should be addressed to: 

HMP Prescoed

Coed Y Paen




(Prisoners name and prison number)

You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner.

If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to his name.


Prescoed uses a service called Email a Prisoner, which can be accessed here.

Through this service, family and friends can send a message which is printed out and delivered by prison staff by hand. Once you have signed up, you will receive an activation link via email which you must click on in order to activate your account and send a message. You must buy a minimum of £5 credit in order to use the service, which runs at a cost of 40p per email and at no charge to the recipient.


Log on to Email a Prisoner and register your mobile. Enter the recipient’s prison number and leave a space. Then begin typing your message.

Send the message to 07537400359 and press ‘SEND’.

Identification Policy

All visitors, including children attending HMP Prescoed for domestic visits, must have some form of formal identification. This can be a driving licence, passport, birth certificate or a utility bill.

If you do not have a passport or driving license you can order a citizen ID card. The cost of the application to date is £10 for delivery within 21 working days, or £30 for fast track next day delivery. You can find out more at

Children’s Identification Policy

Photo identification must be provided.

Dress code

Please note, there will be extra restrictions in place during the Covid pandemic, including visitors being required to wear face masks during visits.

For security, health and safety reasons, some prisons have a specific dress code for visitors and others have a more relaxed policy, making assessments on a case by case basis.

At the time we compiled this information, this prison had no specific dress code in place for visitors, however, visitors are asked to ‘dress appropriately’. The prison may not have defined what it considers appropriate, but you can be refused a visit if staff think you are not dressed appropriately when you arrive. In our experience, some of the items of clothing that are often deemed inappropriate by prisons include:

  • revealing or see-through clothing,
  • low cut tops,
  • bare midriffs,
  • dresses and skirts that are above knee-length,
  • scarves,
  • sunglasses,
  • vests worn as a single garment,
  • stiletto heels (or heels above 2.5 inches),
  • slogan t-shirts that could be considered offensive,
  • ripped jeans,
  • hoodies,
  • steel-toe capped shoes/boots,
  • cloaks, capes, ponchos or other clothing that could prevent staff from observing sufficiently (unless worn for religious purposes),
  • Smart watches,
  • hats or head-wear (unless worn for religious purposes),
  • open-toe shoes or flip flops.
  • You will generally not be allowed in the visits hall wearing a coat.

If you are unsure about whether your clothing meets the criteria, please do contact the Visitors’ Centre beforehand and double check. If in any doubt, please avoid any of the above.

If on arrival you find that there is a specific policy at this prison, please do let us know so that we can update this page. You can email us at [email protected].

What can I bring in for my children?

Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm.

All baby items that you require (e.g. nappies, dummies and baby wipes) are permitted.

Food and drink

Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm.

A selection of hot and cold beverages, snacks and sweets are available for purchase at HMP Prescoed‘s coffee and tea bar. There are also speciality coffees available.

If you would like to know more specific information on what you can bring, please contact the prison directly on the details at the top of the page.


You cannot give money to the prisoner during a visit. All money for prisoners must either be posted in via Cheques, Postal Orders or via the new scheme ‘GOV.UK Pay’ where you can now use this service to make a payment by Visa, MasterCard or Maestro debit card. If you are sending money via Cheques or Postal Orders, these need to be made payable to “The Governor”, and the prisoners’ name and prison number must be written on the back, as well as the name and address of the sender. Please post these via either Special or Recorded Delivery. This will also assist should the money go astray.

The ‘GOV UK Pay’ scheme is free, secure and the money usually takes around 3 working days to reach a prisoner’s account. For more information about the ‘GOV UK Pay’ scheme and/or to sign up, please visit their website -

Banned items

Do not attempt to bring any of the following into prison during your visit:

  • illegal drugs,
  • alcohol,
  • weapons,
  • a camera,
  • a mobile phone,
  • indecent or obscene material,
  • material that threatens the security of the prison,
  • material that is written in code.

If you are unsure what you can bring, contact the prison directly.

Financial Assistance for Visits

If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU). Click here for more information.

Sending Property to a Prisoner

As of 31 July 2015, all property must be posted in; nothing can be handed in at the prison.

All prisoners are able to buy the items that they want or need through the approved suppliers, whose catalogues are available in the Prison.

Any prisoner wishing to have property posted in must first make an application to Property Services in Reception; this means completing an application form. The application needs to include the details of all the property that he wishes to have posted in. Only once the application has been approved should the items be sent to the prisoner. Please note that any parcels received prior to the application being approved will be returned unopened. Photographs and postal orders must also always be posted in. 

Only court clothes can be posted in without the need for an application being made first. The parcel must be clearly marked as ‘court clothes’ and cannot contain any other additional items. Court clothes are defined as the following:

  • suit trousers or skirt,
  • shirt or blouse,
  • jacket,
  • tie,
  • shoes,
  • belt (no large buckles).

Should there be any additional items within the package, they will be returned, and nothing will be passed on to the prisoner. Please note that court clothes are held in reception until the prisoner is actually going to court. Lastly, jeans, t-shirts and trainers will not be accepted as court clothes. 

A printable version of this Visitors' Guide is available for download here: Prescoed

A printable version of this Visitors' Guide translated into Welsh is available for download here: Prescoed in Welsh

Safer Custody

If you are worried that your loved one is at immediate risk please call the Safer Custody team on 01291 671731.

For more information, support and guidance, you can also contact the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday).

See some information that needs updating?

This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP Prescoed. If you notice anything that is incorrect on this page, please contact us on [email protected]

Any further information can be found on the prison website at  or you can ring the main switchboard on 01291 671600.