Prisoners' families Prison Visitors' Guides HMP Rochester Address: HMP Rochester 1 Fort RoadRochesterKentME1 3QSCurrently, Pact does not deliver visitor services at HMP Rochester. Visits information can be found on the prison website at www.justice.gov.uk/contacts/prison-finder/rochester or you can ring the main switchboard on 01634 803100. On 24th March 2020 the Government announced that all prison visits are temporarily cancelled until further notice. Read the full announcement here. Remember, there are other ways to contact your loved ones: Exchange voice messages using the Prison Voicemail Send emails using the Email A Prisoner Write a letter to them. You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system: Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend) Email the team on [email protected]isonersfamilies.org Fill in a contact form and request a call back at www.prisonersfamilies.org If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 0800 496 1475. You may be asked to leave a voicemail. Please make sure you include: Your name. The reason that you are calling. The name of your family member/friend (and their prison number if you know it). Your telephone number (so that the prison can call you back). Please wait at least 24 hours for a call back before contacting the prison again. If you are worried that your loved one is at immediate risk please call the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday).