Prisoners' families and children Prison Visitors' Guides HMP Rochester Please note: Face to face social visits have restarted at this prison, contact the prison for visiting times and days. Purple Visits video calls are available. You can also take a look at other ways to keep in touch. If you need support: For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend). *** Address: HMP Rochester 1 Fort Road Rochester Kent ME1 3QSCurrently, Pact does not deliver visitor services at HMP Rochester. Visits information can be found on the prison website at www.justice.gov.uk/contacts/prison-finder/rochester or you can ring the main switchboard on 01634 803 100. Remember, there are other ways to contact your loved ones: Exchange voice messages using the Prison Voicemail Send emails using the Email A Prisoner Write a letter to them. You can also contact the Prisoners’ Families Helpline for advice, information and support on all aspects of the criminal justice system: Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend) Email the team on [email protected] If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 01634 803 268. You may be asked to leave a voicemail. Please make sure you include: Your name. The reason that you are calling. The name of your family member/friend (and their prison number if you know it). Your telephone number (so that the prison can call you back). Please wait at least 24 hours for a call back before contacting the prison again.