Please note: Face to face social visits have restarted at this prison, contact the prison for visiting times and days. Purple Visits video calls are available. You can also take a look at other ways to keep in touch.

If you need support:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

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Address: 

HMP Rochester

1 Fort Road

Rochester

Kent

ME1 3QS

Currently, Pact does not deliver visitor services at HMP Rochester.

Visits information can be found on the prison website at www.justice.gov.uk/contacts/prison-finder/rochester or you can ring the main switchboard on 01634 803 100.

Remember, there are other ways to contact your loved ones:

• Exchange voice messages using the Prison Voicemail
• Send emails using the Email A Prisoner
• Write a letter to them.

You can also contact the Prisoners’ Families Helpline for advice, information and support on all aspects of the criminal justice system:

• Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend)
• Email the team on [email protected]

If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 01634 803 268.

You may be asked to leave a voicemail. Please make sure you include:

• Your name.
• The reason that you are calling.
• The name of your family member/friend (and their prison number if you know it).
• Your telephone number (so that the prison can call you back).

Please wait at least 24 hours for a call back before contacting the prison again.