This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP Swansea. 

If you notice anything that is incorrect on this page, please contact us on [email protected]

Any further information can be found on the prison website at justice.gov.uk/contacts/prison-finder/swansea  or you can ring the main switchboard on 01792 485300.

Address:


HMP Swansea

200 Oystermouth Road

Swansea

SA1 3SR

Governor: Graham Barrett

Pact Worker Contact: Demi Sullivan – email [email protected] or phone 01792 485474 or 01792 485392

Emergency Contact: ring the main switchboard on 01792 485300

Visiting Times

Monday

13:45 and 15:15

Tuesday

13:45 and 15:15

Wednesday

9:30, 13:45 and 15:15

Thursday

9:30, 13:45 and 15:15

Friday

9:30

Saturday

13:45 and 15:15

Sunday

13:45 and 15:15


These visit times are correct with the exception of Training Days, Family Days, Visits and Adjudications. On Adjudication Days (these are on Fridays and usually once a month), there will be no social visits at all. When you ring to book a visit, you will be informed if any of the above are going ahead on the day you are planning to book and given the option to book a different day.

Booking a visit:

All visits must be booked in advance. Only those visitors whose details have been listed on the Prisoner’s Authorisation Contact List (as provided by the prisoner) and those whom are named on the booking will be allowed entry into the prison. 

Prison staff cannot add visitor(s) to a Prisoner’s Authorisation Contact List without the consent and authorisation of a prisoner.

Adults and children must all have Identification; for more information regarding Identification, please see Identification Policy below.

To book your visit

Telephone: 01792 485322

The booking line is open at 8:45 to 11:45 then 13:00 to 15:45.

Online: www.gov.uk/prison-visits

You will need:

  • the name and date of birth of the person you would like to visit,
  • their prison number,
  • dates of births for all the visitors coming with you.

Email: [email protected]

 

At your visit

Visits can be extremely emotional and the process can be confusing. All prisons have differing processes for making visits and also differing security checks.

Security checks

You may be required to have your finger or thumb prints scanned as part of a security check. You may also have an iris scan.

Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender).

During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages.

Identification Policy

For all visits you will need to take secure self- identification e.g. passport, citizen documentation, driving licence and a household bill as proof of address. In most cases you will need two forms of documentation.

If you do not have a passport or driving license you can order a free citizen ID card. The cost of the application to date is £10 for delivery within 21 working days, or £30 for fast track next day delivery. You can find out more at www.citizencard.com.

Children’s Identification Policy

Visitors will need to provide identification for the child at every visit. This identification can be a current passport or birth certificate with the child's name on it.

Dress code

For security, health and safety reasons, some prisons have a specific dress code for visitors and others have a more relaxed policy, making assessments on a case by case basis.

At the time we compiled this information, Swansea’s dress code was as follows:

  • all visitors must dress appropriately and decently,
  • no short skirts,
  • jackets and coats should be left in the gate lodge,
  • it is forbidden to take items of clothing off whilst in the visits room.

What can I bring in for my children?

You may bring in nappies, a dummy and wet wipes into the visits rooms.

These items are kept with prison staff until you are in need of them. When you are in need of your items, all you need to do is ask a member of staff.

Items that cannot be brought into a visit, such as a pram, can be left in the Friends and Family of Prisoners cabin outside the prison or behind the main front door of the prison if the cabin is not open. However, doing so will be at your own risk.   

Food and drink

Hot and cold drinks and snacks are available for purchase from the shop in the visits hall; the visitor may purchase for themselves and the prisoner. The shop is open Monday to Saturday. On Sundays, only water is available.

You will be able to take coins from your purse or wallet before putting it in a locker (which requires a £1 coin to use). The coins you wish to take into the visit must be place in a paper envelope, provided by the prison. You may take up to £20 in coins. £5 and £10 notes are also permissible.

If you would like to know more specific information on what you can bring, please contact the prison directly on the details at the top of the second page.

From December, Pact will be running the shop in the visits hall and providing refreshments to prisoners and their visitors. This shop will be open Monday through to and including Saturday and Sunday.

Money

You cannot give money to the prisoner during a visit. All money for prisoners must be posted in. Cheques or Postal Orders must be made payable to “The Governor”, and the prisoners’ name and prison number must be written on the back, as well as the name and address of the sender.

In order to be able to establish when the money arrived at the Prison, it is always safest to post the money via either Special or Recorded Delivery. This will also assist should the money go astray.

Banned items

Do not attempt to bring any of the following into prison during your visit:

  • illegal drugs,
  • alcohol,
  • weapons,
  • a camera,
  • a mobile phone,
  • indecent or obscene material,
  • material that threatens the security of the prison,
  • material that is written in code.

If you are unsure what you can bring, contact the prison directly.

Financial Assistance for Visits

If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU). Click here for more information.

Keeping in touch

Phone

To speak to a prisoner on the phone, the prisoner has to call you using a prison phone.

Prison staff can listen to and record most types of call. Some calls aren’t monitored, for example when a prisoner calls a legal adviser.

Letters

Letters to prisoners should be addressed to: 

HMP Swansea

200 Oystermouth Road

Swansea

SA1 3SR

(Prisoners name and prison number)

You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner.

If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to his name.

Email

Swansea uses a service called Email a Prisoner, which can be accessed here.

Through this service, family and friends can email a message that will be printed out and delivered by prison staff within days of sending it. You need to buy a minimum of £5 credit in order to use the service, which runs at a cost of 40p per email. Prisoners are not able to reply via email.

Sending Property to a Prisoner

As of 31 July 2015, all property must be posted in; nothing can be handed in at the Prison.

All prisoners are able to buy the items that they want/need through the approved suppliers, whose catalogues are available in the Prison.

Any prisoner wishing to have property posted in must first make an application to Property Services in Reception; this means completing an application form. The application needs to include the details of all the property that he wishes to have posted in. Only once the application has been approved should the items be sent to the prisoner. Please note that any parcels received prior to the application being approved will be returned unopened. Photographs and postal orders must also always be posted in. 

Only court clothes can be posted in without the need for an application being made first. The parcel must be clearly marked as ‘court clothes’ and cannot contain any other additional items. Court clothes are defined as the following:

  • suit trousers or skirt,
  • shirt or blouse,
  • jacket,
  • tie,
  • shoes,
  • belt (no large buckles).

Should there be any additional items within the package, it will be returned, and nothing will be passed on to the prisoner. Please note that court clothes are held in reception until the prisoner is actually going to court. Lastly, jeans, t-shirts and trainers will not be accepted as court clothes. 

A printable version of this Visitors' Guide is available for download here: Swansea

A printable version of this Visitors' Guide translated into Welsh is available for download here: Swansea in Welsh