Prisoners' families Prison Visitors' Guides HMP Swansea Social visits are re-opening at this prison. You can find updated information on times, how to book, and what to expect below. Address: HMP Swansea 200 Oystermouth Road Swansea SA1 3SR Governor: Graham Barrett Pact Worker Contact: Demi Sullivan – [email protected] or phone 01792 485474. You can also contact the team on [email protected]. Emergency Contact: Safer Custody on 01792 485386 or ring the main switchboard on 01792 485300 Visiting Times as of 15th July 2020 Monday 09:30 and 14:30 Tuesday 09:30 and 14:30 Wednesday 09:30 and 14:30 Thursday 09:30 and 14:30 Friday 09:30 Saturday 09:30 and 14:30 Sunday 14:30 These visit times are correct with the exception of Training Days, Family Days, Visits and Adjudications. On Adjudication Days (these are on Fridays and usually once a month), there will be no social visits at all. When you ring to book a visit, you will be informed if any of the above are going ahead on the day you are planning to book and given the option to book a different day. Booking a visit: To book your visit Telephone: 01794 485322. The Booking Line is open Monday to Friday - 8.45am to 11.45am and 1.00pm to 3.45pm You will need: the name and date of birth of the person you would like to visit, their prison number, dates of births for all the visitors coming with you. Email: [email protected] All visits must be booked in advance. Only those visitors whose details have been listed on the Prisoner’s Authorisation Contact List (as provided by the prisoner) and those whom are named on the booking will be allowed entry into the prison. Prison staff cannot add visitor(s) to a Prisoner’s Authorisation Contact List without the consent and authorisation of a prisoner. Adults and children must all have Identification; for more information regarding Identification, please see Identification Policy below. At your visit In order to keep visitors, residents and staff as safe as possible, there will be a number of new rules and guidelines which have been put in place by the prison service. Download our quick guide to help you with what to expect at your visit. Family Support from Pact Pact family support will be available by email and you can access this by contacting [email protected]. If your issue is complex and you need to talk to us in person, please include your number in the email and tell us that you would like a call back - it would also be helpful if you could let us know whether we are able to leave a message if there is no answer - and we will aim to get back to you as soon as we possibly can. If you have urgent concerns about the welfare of your loved one in prison, please call the prison Safer Custody line directly. You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system: Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend) Email the team on [email protected] Other ways to keep in touch Phone To speak to a prisoner on the phone, the prisoner has to call you using a prison phone. Prison staff can listen to and record most types of call. Some calls aren’t monitored, for example when a prisoner calls a legal adviser. Letters Letters to prisoners should be addressed to: HMP Swansea 200 Oystermouth Road Swansea SA1 3SR (Prisoners name and prison number) You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner. If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to his name. Email Swansea uses a service called Email a Prisoner, which can be accessed here. Through this service, family and friends can email a message that will be printed out and delivered by prison staff within days of sending it. You need to buy a minimum of £5 credit in order to use the service, which runs at a cost of 40p per email. Prisoners are not able to reply via email. Security checks You may be required to have your finger or thumb prints scanned as part of a security check. You may also have an iris scan. Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender). During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages. Identification Policy For all visits you will need to take secure self- identification e.g. passport, citizen documentation, driving licence and a household bill as proof of address. In most cases you will need two forms of documentation. If you do not have a passport or driving license you can order a citizen ID card. The cost of the application to date is £10 for delivery within 21 working days, or £30 for fast track next day delivery. You can find out more at www.citizencard.com. Children’s Identification Policy Visitors will need to provide identification for the child at every visit. This identification can be a current passport or birth certificate with the child's name on it. Dress code Please note, there will be extra restrictions in place during the Covid pandemic, including visitors being required to wear face masks during visits. For security, health and safety reasons, some prisons have a specific dress code for visitors and others have a more relaxed policy, making assessments on a case by case basis. At the time we compiled this information, Swansea’s dress code was as follows: all visitors must dress appropriately and decently, no short skirts, jackets and coats should be left in the gate lodge, it is forbidden to take items of clothing off whilst in the visits room. What can I bring in for my children? Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm. You may bring in nappies, a dummy and wet wipes into the visits rooms. These items are kept with prison staff until you are in need of them. When you are in need of your items, all you need to do is ask a member of staff. Items that cannot be brought into a visit, such as a pram, can be left in the Friends and Family of Prisoners cabin outside the prison or behind the main front door of the prison if the cabin is not open. However, doing so will be at your own risk. Food and drink Please note there will be no food and drink available at social visits during the coronavirus pandemic. Hot and cold drinks and snacks are available for purchase from the shop in the visits hall; the visitor may purchase for themselves and the prisoner. The shop is open 7 days a week. You will be able to take coins from your purse or wallet before putting it in a locker (which requires a £1 coin to use). The coins you wish to take into the visit must be placed in a paper envelope, provided by the prison. There is a maximum limit of £30 per table. £20 notes are accepted, however, coins and/or £5 and £10 notes are preferred. If you would like to know more specific information on what you can bring, please contact the prison directly on the details at the top of the second page. Money You cannot give money to the prisoner during a visit. All money for prisoners must either be posted in via Cheques, Postal Orders or via the new scheme ‘GOV.UK Pay’ where you can now use this service to make a payment by Visa, MasterCard or Maestro debit card. If you are sending money via Cheques or Postal Orders, these need to be made payable to “The Governor”, and the prisoners’ name and prison number must be written on the back, as well as the name and address of the sender. Please post these via either Special or Recorded Delivery. This will also assist should the money go astray. The ‘GOV UK Pay’ scheme is free, secure and the money usually takes around 3 working days to reach a prisoner’s account. For more information about the ‘GOV UK Pay’ scheme and/or to sign up, please visit their website - https://www.gov.uk/send-prisoner-money Banned items Do not attempt to bring any of the following into prison during your visit: illegal drugs, alcohol, weapons, a camera, a mobile phone, indecent or obscene material, material that threatens the security of the prison, material that is written in code. If you are unsure what you can bring, contact the prison directly. Financial Assistance for Visits If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU). Click here for more information. Sending Property to a Prisoner As of 31 July 2015, all property must be posted in; nothing can be handed in at the Prison. All prisoners are able to buy the items that they want/need through the approved suppliers, whose catalogues are available in the Prison. Any prisoner wishing to have property posted in must first make an application to Property Services in Reception; this means completing an application form. The application needs to include the details of all the property that he wishes to have posted in. Only once the application has been approved should the items be sent to the prisoner. Please note that any parcels received prior to the application being approved will be returned unopened. Photographs and postal orders must also always be posted in. Only court clothes can be posted in without the need for an application being made first. The parcel must be clearly marked as ‘court clothes’ and cannot contain any other additional items. Court clothes are defined as the following: suit trousers or skirt, shirt or blouse, jacket, tie, shoes, belt (no large buckles). Should there be any additional items within the package, it will be returned, and nothing will be passed on to the prisoner. Please note that court clothes are held in reception until the prisoner is actually going to court. Lastly, jeans, t-shirts and trainers will not be accepted as court clothes. A printable version of this Visitors' Guide is available for download here: Swansea A printable version of this Visitors' Guide translated into Welsh is available for download here: Swansea in Welsh Further Information If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 01792 485 386 or the crisis line on 01792 485 364 (out of office hours). You may be asked to leave a voicemail. Please make sure you include: Your name. The reason that you are calling. The name of your family member/friend (and their prison number if you know it). Your telephone number (so that the prison can call you back). Please wait at least 24 hours for a call back before contacting the prison again. If you have any non-urgent questions or concerns about your loved one please call the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday). See some information that needs updating? This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP Swansea. If you notice anything that is incorrect on this page, please contact us on [email protected] Any further information can be found on the prison website at justice.gov.uk/contacts/prison-finder/swansea or you can ring the main switchboard on 01792 485300.