Social visits have resumed at this prison. You can find updated information on timeshow to book, and what to expect below.

Purple Visits video calls are also available. HMP Swansea stopped offering morning sessions for Purple Visits . Afternoon sessions will continue. 

You can also take a look at other ways to keep in touch.

If you need support:

You can email the Pact team at HMP Swansea directly by emailing [email protected]

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

See some information that needs updating?

If you notice anything that is incorrect on this page, please contact us on [email protected]. Any further information can be found on the prison website at or you can ring the main switchboard on 01792 485300.



HMP Swansea

200 Oystermouth Road



Governor: Amanda Corrigan

Family Engagement Manager: Demi Sullivan – [email protected] or phone 01792 485 474. You can also contact the team on.  

Family Support Worker: Nicola Torrance-Jones - [email protected] or phone 01792 485 474. You can also contact the team on.  

Emergency Contact: Safer Custody on 01792 485 364 or ring the main switchboard on 01792 485 300

Visiting Times


14:30 - 16:30


14:30 - 16:30


14:30 - 16:30


14:30 - 16:30


No visits


14:30 - 16:30


14:30 - 16:30

Legals:  face-to-face or telephone sessions: 8.30am to 9.15am, 9.30am to 10.15am, 10.30am to 11.15am. 

These visit times are correct with the exception of Training Days, Family Days, Visits and Adjudications. On Adjudication Days (these are on Fridays and usually once a month), there will be no social visits at all. When you ring to book a visit, you will be informed if any of the above are going ahead on the day you are planning to book and given the option to book a different day.

Booking a visit:

To book your visit

Telephone: 01794 485322.
The Booking Line is open Monday to Friday - 8.45am to 11.45am and 1.00pm to 3.45pm.

Email: [email protected]

You will need:

  • the name and date of birth of the person you would like to visit,
  • their prison number,
  • dates of births for all the visitors coming with you.

HMP Swansea are allowing 3 visitors per table. Visits are being executed in this manner due
to Covid-19 restrictions.

All visits must be booked in advance. Only those visitors whose details have been listed on
the Prisoner’s Authorisation Contact List (as provided by the prisoner) and those whom are
named on the booking will be allowed entry into the prison.

Prison staff cannot add visitor(s) to a Prisoner’s Authorisation Contact List without the
consent and authorisation of a prisoner.

Adults and children must all have Identification; for more information regarding
Identification, please see Identification Policy below

At your visit

You may be required to have your finger or thumb prints scanned as part of a security check. You may also have an iris scan.

Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender).

In order to keep visitors, residents and staff as safe as possible, there will be a number of new rules and guidelines which have been put in place by the prison service. Download our quick guide to help you with what to expect at your visit.

NOTICE: As of 28th May 2021 there have been changes to rules around physical contact during visits and on the number of households who can visit someone in prison.

Physical contact

Children aged 11 and under will now be allowed to hug the loved one they are visiting in prison. There are no restrictions to the contact children under 11 can have, if it is in line with the prison’s normal rules. Children can leave their seat but will need to stay in the area marked out during the visit.

From 22nd July 2021, prisons in England and Wales can begin to allow visitors who test negative for Covid-19 to have physical contact with the person they are visiting. 

In order to have physical contact, you will be required to show a negative Covid-19 test result for a test taken on the day of your visit. The testing is voluntary, but it will help prisons identify potential cases of Covid-19 before they come into the prison and therefore reduce the chances of reducing prison regimes in the future. 

Visitors who choose to be tested will do so when they arrive at the prison, or alternatively, can take a test in the community or at home on the day of their visit. Visitors who take a test at home must provide evidence of their negative test result. If you test negative, you will be allowed physical contact with the person you are visiting. Each prison will decide individually what physical contact is allowed, based on pre-Covid-19 visiting policies, so physical contact may differ from prison to prison.

If you test positive for Covid-19, your visit will be postponed. You will be able to rebook after your isolation period. Visitors will be given information on where to get help and support.

To protect prisons, visitors are encouraged to access the widely available twice weekly rapid testing in the community. 

You can read more about testing to physical contact here:

Expansion of visits

Visitors from two households can now visit a person in prison at the same time. You can find out the maximum number of visitors allowed on a visit by contacting the prison directly. Adults and children who are over 11 must continue follow social distancing rules from the person you are visiting in prison.

For more information

You can view the updated guidance here.

What restrictions will be in place for visitors?

  • 3 visitors per prisoner. Any of the following combinations are allowed:
  • One adult
  • One adult and one child
  • One adult and two children
  • Two adults
  • Two adults and one child
  • Three adults
Nursing mothers can also bring in babies under 8 months old which can sit on their lap for the duration of the visit. This would not be counted in the numbers above.
All visitors will still be subject to social distancing from other groups of visitors and are not allowed any form of physical contact with the prisoner they are visiting. Failing to adhere to these rules will result in the visit being terminated.
All visitors are required to wear a face mask when entering and moving through the prison. Failure to adhere to this rule will mean being asked to leave the establishment.

Family Support from Pact

Pact family support will be available by email and you can access this by contacting [email protected]. If your issue is complex and you need to talk to us in person, please include your number in the email and tell us that you would like a call back - it would also be helpful if you could let us know whether we are able to leave a message if there is no answer - and we will aim to get back to you as soon as we possibly can. If you have urgent concerns about the welfare of your loved one in prison, please call the prison Safer Custody line directly.

You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system:

  • Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend)
  • Email the team on [email protected]

Other ways to keep in touch


To speak to a prisoner on the phone, the prisoner has to call you using a prison phone.

Prison staff can listen to and record most types of call. Some calls aren’t monitored, for example when a prisoner calls a legal adviser.


Letters to prisoners should be addressed to: 

HMP Swansea

200 Oystermouth Road



(Prisoners name and prison number)

You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner.

If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to his name.


Swansea uses a service called Email a Prisoner, which can be accessed here.

Through this service, family and friends can email a message that will be printed out and delivered by prison staff within days of sending it. You need to buy a minimum of £5 credit in order to use the service, which runs at a cost of 40p per email. Prisoners are not able to reply via email.#

Voicemail Messages

Prison Voicemail enables family or friends to exchange voicemail messages with a prisoner at any time, and speak directly through Live Calls. You are assigned a unique landline phone number which the prisoner calls to listen to messages, leave replies, and do Live Calls.
For more information, head to

Secure Video Calls 

This prison offers a secure video call service called Prison Video. You will need to use the Prison Video app on your phone or tablet device to have a video call with someone in prison. 

The Prison Video app is available to download from the Apple App Store or Google Play Store (or equivalent app stores outside the UK).  HMPPS has produced a user guide and a list of frequently asked questions that will give you all the information you need to start using Prison Video. You can find this at  

Only people aged 18 or over can register for an account with Prison Video. 

You will need to provide your name, address, and date of birth, and upload photos of your ID and face. You will also need to add details of any other people who wish to take part in the video calls with you, such as children, and upload a clear photo of each participant’s face. 

You will need to upload ID for people over the age of 18 only, unless the prison specifically asks for anything else. 

Video calls will be free for now, while visits are affected by COVID-19 restrictions. This will be reviewed as HMPPS lift restrictions in prisons and more visits can take place. 

Security checks

You may be required to have your finger or thumb prints scanned as part of a security check. You may also have an iris scan.

Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender).

During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages.

Identification Policy 

You will need to bring one or more forms of identification with you to all your prison visits.

 If you have photographic identification (ID with your name and picture on - for example, a passport or driving licence) then you will only need to show this one form of ID. You can find a list of acceptable types of photographic ID in List A below

 If you do not have photographic identification, you will need to show two different forms of ID before you are allowed to visit. You can find a list of the acceptable forms of non-photographic ID in List B and List C below. 

List A: Acceptable types of photographic ID

You can use any one of the following documents with your photograph on:


If you aren't able to provide one of the ID documents listed above, you will need to provide two different forms of ID – one from List B and one from List C.


If you don’t have photographic ID you must provide one of the following ID documents:


List B

  • A Home Office travel document (convention travel document, stateless person's document, one-way document or a certificate of travel).
  • An older person's bus pass.
  • Freedom Pass.
  • Proof of age card recognised under the Proof of Age Standards Scheme (PASS)without a unique reference number.


In addition to one of the above documents, you will also need to provide one of the items from the following list:


List C

  • Your birth or adoption certificate.
  • An education certificate from a regulated and recognised educational institution (such as an NVQ, SQA, GCSE, A Level or degree certificate)
  • A rental or purchase agreement for a residential property (signed and dated).
  • Your marriage or civil partnership certificate.
  • A bank, building society or credit union current account card (which has your name on it).

 Any combination of the above documents should be accepted, but you will need one from List B and one from List C.

Children’s Identification Policy

Visitors will need to provide identification for the child at every visit. This identification can be a current passport or birth certificate with the child's name on it.

Dress code

Please note, there will be extra restrictions in place during the Covid pandemic, including visitors being required to wear face masks during visits.

For security, health and safety reasons, some prisons have a specific dress code for visitors and others have a more relaxed policy, making assessments on a case by case basis.

At the time we compiled this information, Swansea’s dress code was as follows:

  • all visitors must dress appropriately and decently,
  • no short skirts,
  • jackets and coats should be left in the gate lodge,
  • it is forbidden to take items of clothing off whilst in the visits room.

What can I bring in for my children?

Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm.

You may bring in nappies, a dummy and wet wipes into the visits rooms.

These items are kept with prison staff until you are in need of them. When you are in need of your items, all you need to do is ask a member of staff.

Items that cannot be brought into a visit, such as a pram, can be left in the Friends and Family of Prisoners cabin outside the prison or behind the main front door of the prison if the cabin is not open. However, doing so will be at your own risk.   

Food and drink

Please note there will be no food and drink available at social visits during the coronavirus pandemic.

Hot and cold drinks and snacks are available for purchase from the shop in the visits hall; the visitor may purchase for themselves and the prisoner. The shop is open 7 days a week.

You will be able to take coins from your purse or wallet before putting it in a locker (which requires a £1 coin to use). The coins you wish to take into the visit must be placed in a paper envelope, provided by the prison. There is a maximum limit of £30 per table. £20 notes are accepted, however, coins and/or £5 and £10 notes are preferred.

If you would like to know more specific information on what you can bring, please contact the prison directly on the details at the top of the second page.


How do I send money to a prisoner?

From 2nd November 2020 the way prisoners can send and receive money has changed. You can no longer send money by bank transfer, cheque, postal order or send cash by post to any prison. You’ll need to send money through the Money to Prisoners Portal using a debit card instead. 

The Money to Prisoners Portal service is free, secure and available in all prisons in England and Wales.

To get started on the Portal you will need the prisoner's date of birth and prisoner number.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

  • are unable to use a computer, a smart phone or the internet
  • do not have a debit card

You cannot give money to the prisoner during a visit.

Banned items

Do not attempt to bring any of the following into prison during your visit:

  • illegal drugs,
  • alcohol,
  • weapons,
  • a camera,
  • a mobile phone,
  • indecent or obscene material,
  • material that threatens the security of the prison,
  • material that is written in code.

If you are unsure what you can bring, contact the prison directly.

Financial Assistance for Visits

If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison through the Help With Prison Visits scheme

Sending Property to a Prisoner

As of 31 July 2015, all property must be posted in; nothing can be handed in at the Prison.

All prisoners are able to buy the items that they want/need through the approved suppliers, whose catalogues are available in the Prison.

Any prisoner wishing to have property posted in must first make an application to Property Services in Reception; this means completing an application form. The application needs to include the details of all the property that he wishes to have posted in. Only once the application has been approved should the items be sent to the prisoner. Please note that any parcels received prior to the application being approved will be returned unopened. Photographs and postal orders must also always be posted in. 

Only court clothes can be posted in without the need for an application being made first. The parcel must be clearly marked as ‘court clothes’ and cannot contain any other additional items. Court clothes are defined as the following:

  • suit trousers or skirt,
  • shirt or blouse,
  • jacket,
  • tie,
  • shoes,
  • belt (no large buckles).

Should there be any additional items within the package, it will be returned, and nothing will be passed on to the prisoner. Please note that court clothes are held in reception until the prisoner is actually going to court. Lastly, jeans, t-shirts and trainers will not be accepted as court clothes. 

A printable version of this Visitors' Guide is available for download here: Swansea

A printable version of this Visitors' Guide translated into Welsh is available for download here: Swansea in Welsh

Further Information

If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 01792 485 364.

You may be asked to leave a voicemail. Please make sure you include:

  • Your name.
  • The reason that you are calling.
  • The name of your family member/friend (and their prison number if you know it).
  • Your telephone number (so that the prison can call you back).

Please wait at least 24 hours for a call back before contacting the prison again.

If you have any non-urgent questions or concerns about your loved one please call the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday).

This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP Swansea.