Prisoners' families Prison Visitors' Guides HMP The Mount Address: HMP The Mount Molyneaux AvenueBovingdonHemel HempsteadHertsHP3 0NZ Visitor services at The Mount are managed by HACRO. Visits information can be found at www.justice.gov.uk/contacts/prison-finder/the-mount or you can ring the main prison switchboard on 01442 836300. If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 01442 836 488. You may be asked to leave a voicemail. Please make sure you include: Your name. The reason that you are calling. The name of your family member/friend (and their prison number if you know it). Your telephone number (so that the prison can call you back). Please wait at least 24 hours for a call back before contacting the prison again. If you are worried that your loved one is at risk please call the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday).