Prisoners' families Prison Visitors' Guides HMP The Mount Please note Due to the restrictions put in place for us around the Coronavirus outbreak, Pact staff are not currently operating from prison premises. For the short term, Pact family support will be available by email and you can access this by contacting [email protected]. If your issue is complex and you need to talk to us in person, please include your number in the email and tell us that you would like a callback - it would also be helpful if you could let us know whether we are able to leave a message if there is no answer - and we will aim to get back to you as soon as we possibly can. If you have urgent concerns about the welfare of your loved one in prison, please call the prison Safer Custody line directly. HMP The Mount Address: HMP The Mount Molyneaux AvenueBovingdonHemel HempsteadHertsHP3 0NZ Visitor services at The Mount are managed by HACRO. You can contact HACRO on [email protected]. Visits information can be found at www.justice.gov.uk/contacts/prison-finder/the-mount or you can ring the main prison switchboard on 01442 836300. On 24th March 2020 the Government announced that all prison visits are temporarily cancelled until further notice. Read the full announcement here. Remember, there are other ways to contact your loved ones: Exchange voice messages using the Prison Voicemail Send emails using the Email A Prisoner Write a letter to them. You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system: Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend) Email the team on [email protected] Fill in a contact form and request a call back at www.prisonersfamilies.org If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 01442 836 488. You may be asked to leave a voicemail. Please make sure you include: Your name. The reason that you are calling. The name of your family member/friend (and their prison number if you know it). Your telephone number (so that the prison can call you back). Please wait at least 24 hours for a call back before contacting the prison again. If you are worried that your loved one is at risk please call the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday).