Please note: Face to face social visits have re-started at this prison, please contact the prison for visiting times. Purple Visits video calls are available. You can also take a look at other ways to keep in touch while visits are suspended.

If you need support:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).



HMP Thorn Cross

Arley Road

Appleton Thorn




Currently, Partners of Prisoners (POPs) deliver visitor services at HMP Thorn Cross.

Visits information can be found on their website, the Ministry of Justice website, or you can ring the main switchboard on 01925 805 100.

Remember, there are other ways to contact your loved ones:

You can also contact the Prisoners’ Families Helpline for advice, information and support on all aspects of the criminal justice system:

  • Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend)
  • Email the team on [email protected]