Prisoners' families Prison Visitors' Guides HMP Wandsworth UPDATE 17/09/20: We’ve been told by HMP Wandsworth that unfortunately they have had to suspend social visits on a short-term temporary basis due to operational issues. They hope to re-open for visits from next Tuesday 22nd September. Pact will do all we can to keep families updated on any more news. Family support and further information is available from [email protected]. We believe the Purple Visits video calls system is still available. --- Social visits are re-opening at this prison. You can find updated information on times, how to book, and what to expect below. Address: HMP Wandsworth 17 Heathfield Road London SW18 3HR Governor: Graham Barrett Operations Manager: Gary Keen Pact Worker Contact: [email protected] Visitors’ Centre Telephone: 0208 588 4351 Pact Family Engagement Manager: Lorraine Lewis - [email protected] Visits Please note, your are expected to arrive at the Visitors' Centre 30 minutes before the start time of your visit. You will not be allowed in if you arrive more than 15 minutes after your visit start time. Due to Covid-19, when social visits are reinstated there will be no double visits, they will last 1 hour max. The children's area and the café will be closed. Visit Times Morning Afternoon Monday Closed – No visits Closed – No visits Tuesday 08:30 – 09:30 10:30 – 11:30 13:30 – 14:30 15:30 – 16:30 Wednesday 08:30 – 09:30 10:30 – 11:30 13:30 – 14:30 15:30 – 16:30 Thursday 08:30 – 09:30 10:30 – 11:30 13:30 – 14:30 15:30 – 16:30 Friday Closed – No visits Closed – No visits Saturday Closed – No visits Closed – No visits Sunday Closed – No visits Closed – No visits Booking a visit: Social visits can be booked in two ways: Telephone: 0300 060 6509 Lines are open 09:00 – 18:00 from Monday to Friday and closed on Bank Holidays and weekends. Online: www.gov.uk/prison-visits You will need: the name and date of birth of the person you would like to visit, their prison number and name, full dates of births for all the visitors coming with you. You can choose up to three possible dates and times. You will receive a confirmation email confirming the visit has been booked. All visits (except induction visits) must be booked in advance. Only those visitors whose details have been listed on the Prisoner’s Authorisation Contact List (as provided by the prisoner) and those whom are named on the booking will be allowed entry into the prison. Prison staff cannot add visitor(s) to a Prisoner’s Authorisation Contact List without the consent and authorisation of a prisoner. The prisoner will be required to provide their visitors’ personal details to the booked visits team by putting in an application to booked visits using the digital kiosk. Full personal details required are: full name, contact number(s), full address and postcode, full date of birth. Adults and children must all have Identification; for more information regarding Identification, please see Identification Policy below. Changes to bookings Any changes to bookings must be made by telephone before 12pm, one day prior to the date of the proposed visit. In the case of a Saturday, Sunday or Monday visit, any changes must be made by the previous Friday, before 12pm. Please note, there are no social visits on the second Wednesday of each month. No visitor will be allowed to visit without being added to the prisoner’s contact list by the prisoner only; this does not apply to induction visits within the first seven days of custody. Visitor details provided by the prisoner on the prisoner’s contact list must match the visitor’s photographic identification. Visitors will not be permitted into the visit if their details do not correspond with their photographic ID. Legal Visits Monday – Thursday only 08:30 - 09:15 09:30 - 10:30 10:45 - 11:45 13:45 – 14:45 15:15 – 16:15 All legal visits are booked by email at [email protected] The prison must be given 72 hours’ notice of the date and time you wish to visit and please always include an alternative date, as legal visits are usually fully booked 7 days in advance. A minimum of 24 hours’ notice is required of any cancellations. No alterations to a visit can be accepted after 14:00 the day before the visit. All visits are for one hour only. There are no legal or social visits on the second Wednesday of every month, bank holidays or public holidays. HMP Wandsworth Visits Policy Statement The role of visits is vital to the prisoner’s rehabilitation process. Creating the right impression and actively encouraging the development of family relationships helps to achieve this. The visit should be allowed to take place in a relaxed and cordial atmosphere whilst retaining the highest standards of security necessary. Security is paramount in all aspects of the visiting process, but whenever possible this will be discreet and unobtrusive. Visits Charter HMP Wandsworth will enable prisoners to maintain close and meaningful relationships with family and friends, including those with special needs. We wish to provide all visits users with a safe, welcoming environment. To achieve this you can expect: To be treated with courtesy and respect. Sessions to start on time or to be kept informed of any delays. To receive your full visits entitlement. Visitors’ details to be kept confidential. To be kept informed of changes to visits timings. Assistance with any special requests. To have access to all policies relating to visits. In return we would like you to: Treat staff and other visits users with courtesy and respect. Attend for your visit on time. Terminate your visit when requested. Not attempt to bring in unauthorized articles. Maintain control and supervision of any children in your care. Share with us any matters regarding the health or welfare that is of concern to them. Any information shared will be treated in the strictest confidence and only divulged to any relevant parties. Please remember that the Visits Charter standards are an attempt to meet your needs within the available Prison Service resource. At your visit In order to keep visitors, residents and staff as safe as possible, there will be a number of new rules and guidelines which have been put in place by the prison service. Download our quick guide to help you with what to expect at your visit. Family Support from Pact Pact family support will be available by email and you can access this by contacting [email protected]. If your issue is complex and you need to talk to us in person, please include your number in the email and tell us that you would like a call back - it would also be helpful if you could let us know whether we are able to leave a message if there is no answer - and we will aim to get back to you as soon as we possibly can. If you have urgent concerns about the welfare of your loved one in prison, please call the prison Safer Custody line directly on 020 8588 4252. You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system: Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend) Email the team on [email protected] Other ways to keep in touch Phone To speak to a prisoner on the phone, the prisoner has to call you using a prison phone. Prison staff can listen to and record most types of call. Some calls aren’t monitored, for example when a prisoner calls a legal adviser. Letters Letters to prisoners should be addressed to: HMP Wandsworth 17 Heathfield Road London SW18 3HR (Prisoners name and prison number) You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner. If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to his name. Email Wandsworth uses a service called Email a Prisoner, which can be accessed at emailaprisoner.com Through this service, family and friends can send a message which is printed out and delivered by prison staff by hand. Once you have signed up, you will receive an activation link via email which you must click on in order to activate your account and send a message. You must buy a minimum of £5 credit in order to use the service, which runs at a cost of 40p per email and at no charge to the recipient. Voicemail Family members and friends can sign up to PrisonVoicemail.com, a service which allows social contacts to exchange voicemails with prisoners. On signing up, you will be given a unique local landline number you can call at any time to leave a message; this message will be instantly available for your loved one to listen to. Prisoners can check their messages by dialling the same unique number from any phone in the prison and may leave a reply. When the message has been heard, the family member receives an instant text notification, signalling they may leave another message. In order to access messages, the prisoner pays the cost of a landline call, but the cost of the service itself is paid by the family or friend. Plans start from £5 per month. Security checks You may be required to have your finger or thumb prints scanned as part of a security check. You may also have an iris scan. Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender). During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages. Identification Policy All visitors to HMP Wandsworth will be required to provide proof of identification before entry is granted with their details and finger-scans being entered onto the biometrics system. The establishment will not allow entry if visitors do not comply with these procedures and or identification cannot be satisfactorily established. In setting the ID requirement, it has been necessary for the prison to strike a balance between the need to satisfactorily establish the identity of any visitors, and preventing visitors’ entry to the establishment because they are not in possession of sufficient identity documents. It is recognised that in exceptional circumstances, there may be occasions where visitors are genuinely unable to meet the ID requirements. In these instances, visitors should make a written application to the Governor explaining their circumstances. It should be noted that exceptional permission such as this will only be granted in advance of a visit, and visitors should not expect exceptional permission to be granted on the day of the visit. If you do not have a passport or driving license you can order a citizen ID card. The cost of the application to date is £10 for delivery within 21 working days, or £30 for fast track next day delivery. You can find out more at www.citizencard.com Adults (18 years and over) visitors must provide either: One piece of ID from List A below AND one piece of ID from List B below, or: Three pieces of ID from List B In both cases, one piece of ID must include an address and one piece of ID must include a date of birth. Only original documents will be accepted. Photocopies, faxes, and items printed from the internet (e.g. bank statements) will not be accepted. Names, addresses and dates of birth must match exactly between all ID provided and information given when booking a visit and any Visiting Orders. List A List B · Photo driving license with correct address · Valid passport (must be in-date) · National identity card (UK issued) · Identity card issued by an EU country · HM Forces/Government photo ID card · Senior Citizens Public Transport Pass (issued by Local Authority) · Driving license with correct address (paper copy) · Employers photo ID card OR student ID card · Young person’s proof of age card · Vehicle Registration Certificate (DVLA V5C) · National Insurance card · Valid old-style full UK driving license (cannot be used with photo driving license) · Valid disabled person’s Blue Badge parking permit The following must be original documents issued within six weeks of birth, marriage, adoption or naturalisation: · Full birth certificate (British National only) · UK marriage certificate · UK adoption certificate · UK certificate of naturalisation or registration The following must be dated within the last three months: · Utility (gas/electric/water) bill · Telephone bill (landline only, NOT mobile phone) · Council tax bill/statement · Catalogue bill or store card bill/statement · Bank or building society statement · Addressed pay slip · TV license · Credit card bill/statement · Mortgage statement · Valid insurance statement · NHS hospital appointment letter · Official correspondence confirming entitlement to housing benefit, council tax benefit, tax credit or state pension · Official correspondence from the Department for Work and Pensions, Job Centre, HM Revenue and Customs or local authority · Child benefit documentation or child tax credit documentation · Valid NHS card Children’s Identification Policy Children (under 18 years) may be required to produce one piece of ID that includes their date of birth, to confirm that they are under 18. This might include: birth certificate, Personal Child Health Record (also known as the PCHR or 'red book’) if the child is under three months, valid passport. Dress code Please note, there will be extra restrictions in place during the Covid pandemic, including visitors being required to wear face masks during visits. For security, health and safety reasons, some prisons have a specific dress code for visitors and others have a more relaxed policy, making assessments on a case by case basis. At the time we compiled this information, the dress code at HMP Wandsworth was as follows. Hats/scarves – may not be worn in the visits hall with the exception of religious headwear (e.g. Sikh turbans, Jewish yarmulkes, Muslim kufi, the hijab and Rastafarian hats). These will be subject to searching as per HMP’s Searching Policy. Gloves/Sunglasses – are not to be worn. These should be left in the lockers provided in the visits centre. Hooded tops – can be worn but not with the hood up. Skirts/Dresses – skirts must cover the top third portion of the legs and when sat down underwear must not be seen. Shorts – high cut shorts are not permitted. Tops & Dress tops – torn or ripped tops may not be worn and must be sufficient to cover both breasts, back and the midriff area and must not be transparent. Cleavage must be appropriately covered so as not to cause offence, athletic singlet’s (vests) are not permitted. Trouser – ripped or torn jeans/trousers may not be worn. Footwear must be enclosed – sandals/flip-flops may be worn but these are at the visitors own risk due to the visits area being outdoors prior to entering the social visits hall and climbing stairs. Logos – clothing displaying offensive patterns or logos will not be permitted (such as cannabis leaves, racist logos or offensive language). What can I bring in for my children? Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm. You can take a reasonable amount of nappies and wipes. Baby food can be taken in but not in a glass jar. Staff have discretion to allow in dummies and similar items. You are not authorised to take in the following items: no extra clothing, no food i.e. crisps, biscuits etc. (these items can be bought within the visit hall), no cream i.e. Sudocrem, Bonjela etc. Food and drink Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm. There is a cafe in F3 hall serving a range of of hot and cold food and drinks. Visitors to F4 hall will be able to purchase hot food immediately upon arrival before going to F4 hall. There are vending machines in F4 hall serving cold food and hot/cold drinks that visitors can use throughout their visit. £20 and £50 notes are not accepted. Money You cannot give money to the prisoner during a visit. Money can be sent to a prisoner using your debit card or by bank transfer, which allows faster, cheaper and more secure payments to your account. You will need the prisoner’s number and date of birth to do this online: www.gov.uk/send-prisoner-money In most cases, money sent using this new service will reach the account within 1-3 working days. Cheques or Postal Orders must be made payable to “The Governor”, and the prisoners’ name and prison number must be written on the back, as well as the name and address of the sender. In order to be able to establish when the money arrived at the Prison, it is always safest to post the money via either Special or Recorded Delivery. This will be of assistance should the money go astray. Banned items Do not attempt to bring any of the following into prison during your visit: illegal drugs, alcohol, weapons, a camera, a mobile phone, indecent or obscene material, material that threatens the security of the prison, material that is written in code. If you are unsure what you can bring, contact the prison directly. Financial Assistance for Visits If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU). For more information, visit: www.gov.uk/help-with-prison-visits How to get there Train: the nearest National Rail services are Clapham Junction, Earlsfield and Wandsworth Common train stations. From Clapham Junction, catch the 77 bus service to Earlsfield Road, or the 219 bus service (towards Tooting Broadway) to the County Arms Public House. From Earlsfield station, take the 77 bus all the way down Earlsfield Road to the Heathfield Road stop. At Wandsworth Common station, walk from Bellevue Road across common (approximately 10-15 minutes) to the prison. Alternatively, there is a mini-cab office beside station. Take a London Underground train to Tooting Bec (Northern line), then complete the journey by bus routes below. Bus: From Clapham Junction, catch the 77 bus service to Earlsfield Road, or the 219 bus service (towards Tooting Broadway) to the County Arms Public House. From Earlsfield station, take the 77 bus (towards Waterloo) all the way down Earlsfield Road to the Heathfield Road stop. From Tooting Bec tube station catch the 219 bus (towards Clapham Junction) to the County Arms Public House. Car: The prison is situated in Heathfield Road, just off the junction of Trinity Road and Earlsfield Road/Windmill Rd SW18. If using a SatNav, the postcode to be entered is SW18 3HU. From Wandsworth Bridge roundabout, travel up Trinity Road, take the first right at traffic lights, then first left at next traffic lights. From East or South London: South Circular Rd (A205) westbound to Clapham Common, then Nightingale Lane (B237) towards Wandsworth, then Trinity Road (A214). From West or North London: South Circular Road eastbound to Wandsworth, then follow signs for Streatham to Trinity Road. See some information that needs updating? This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP Wandsworth. If you notice anything that is incorrect on this page, please contact us on [email protected] Any further information can be found on the prison website at www.justice.gov.uk/contacts/prison-finder/wandsworth or you can ring the main switchboard on 020 8588 4000.