Prisoners' families & children Prison visitors' guides HMP Wymott Please note: Face to face social visits have resumed at this prison, please contact the prison directly to book a visit. Purple Visits video calls are available. You can also take a look at other ways to keep in touch. If you need support: For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend) *** Address: HMP Wymott Ulnes Walton Lane Leyland Preston Lancashire PR26 8LW Currently, Pheonix Futures deliver visitor services at HMP Wymott. Visits information can be found on their website, the Ministry of Justice website or you can ring the main switchboard on 01772 442 000. Remember, there are other ways to contact your loved ones: Exchange voice messages using the Prison Voicemail Send emails using the Email A Prisoner Write a letter to them. Secure Video Calls This prison offers a secure video call service called Prison Video. You will need to use the Prison Video app on your phone or tablet device to have a video call with someone in prison. The Prison Video app is available to download from the Apple App Store or Google Play Store (or equivalent app stores outside the UK). HMPPS has produced a user guide and a list of frequently asked questions that will give you all the information you need to start using Prison Video. You can find this at https://www.prisonersfamilies.org/change-of-video-call-service Only people aged 18 or over can register for an account with Prison Video. You will need to provide your name, address, and date of birth, and upload photos of your ID and face. You will also need to add details of any other people who wish to take part in the video calls with you, such as children, and upload a clear photo of each participant’s face. You will need to upload ID for people over the age of 18 only, unless the prison specifically asks for anything else. Video calls will be free for now, while visits are affected by COVID-19 restrictions. This will be reviewed as HMPPS lift restrictions in prisons and more visits can take place. /// You can also contact the Prisoners’ Families Helpline for advice, information and support on all aspects of the criminal justice system: Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend) Email the team on [email protected] If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 0800 496 1481 for non-emergency Safer Custody matters. This line operates between 9am - 3.30pm. You may be asked to leave a voicemail. Please make sure you include: Your name. The reason that you are calling. The name of your family member/friend (and their prison number if you know it). Your telephone number (so that the prison can call you back). The line is checked periodically. Please wait at least 24 hours for a call back before contacting the prison again. If you are worried that your loved one is at immediate risk while they are a resident at this prison, you can contact the Emergency Safer Custody team on 01772 442 000. When you call state the emergency and you will be put through to the Orderly Officer who will handle the matter accordingly.