Please note: Face to face social visits have resumed at this prison. You will find updated information on timeshow to book, and what to expect below. Purple Visits video calls are available. You can also take a look at other ways to keep in touch.

If you need support:

You can also email the team at HMYOI Aylesbury directly by emailing [email protected].

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

See some information that needs updating?

If you notice anything that is incorrect on this page, please contact us on [email protected] Any further information can be found on the prison website at or you can ring the main switchboard on 01296 444000.

HMYOI Aylesbury


HMYOI Aylesbury

Bierton Road



HP20 1EH

Governor: Mark Allen

Visitors’ Centre Telephone: 01296 444329 open from 12:30pm on visit days.

If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team.

From 31/01/22, all LFD testing will need to be done on-site, completed by an Officer. Only those with a negative lateral flow test will be allowed entry.

Visits sessions will still continue on an individual wing basis with wing bubbles kept apart moving to, from and during the visit.  

Each prisoner will be allowed 1 visit per month.
Numbers visiting to remain the same as present max of 3 adults and 1 child or 2 adults and 1 child – can 
still come from different households.

Visits will be for a 1hr session to allow for staggered movement, entry and exit.

Visiting Times 


14:00 – 16:15


14:00 – 16:15


No Visits


14:00 – 16:15


No Visits


14:00 – 16:15


14:00 - 16:15

Legal visits will be held on Wednesday mornings.

Booking a visit:

To book your visit

Please book visits by the normal process of the visits booking line:

Telephone: 01296 444 302

The booking line is open 09:30 – 13:30, Monday to Friday.

Online: - At this time social visits cannot be booked via the online booking system.

You will need:

  • the name and date of birth of the person you would like to visit,
  • their prison number,
  • dates of births for all the visitors coming with you.

All visits must be booked in advance. Only those visitors whose details have been listed on the Prisoner’s Authorisation Contact List (as provided by the prisoner) and those whom are named on the booking will be allowed entry into the prison. 

Prison staff cannot add visitor(s) to a Prisoner’s Authorisation Contact List without the consent / authorisation of a Prisoner.

Adults and children must all have Identification; for more information regarding Identification, please see Identification Policy below.

Who can visit?

Visits will only be allowed by people who are symptom free, who have not been asked to self-isolate and who have not recently come into contact with anyone who has symptoms or is self-isolating.

Visitors must now test prior to arriving at the prison. You must show a negative test for contact. Please also note that the Prison can no longer test on site. 

Household restrictions are no longer in place.

Establishing face-to-face contact with close family members (or significant others) This may comprise of one of the following grouping combinations only:


A single adult (aged 18 or over) who must be a partner, parent, foster-parent, grandparent, carer, or significant other




Two adults (aged 18 or over): who must be two parents, two foster parents, two grandparents, two adult immediate relatives or significant other, or a mixture of these (e.g. a parent and a grandparent), 


A single adult (aged 18 or over):  who must be a partner, parent, foster-parent, grandparent, carer or adult close relative or significant other




up to two dependent children (e.g. son, daughter) of the person being visited



Two adults (aged 18 or over): who must be two parents, two foster parents, two grandparents, two adult immediate relatives or significant other1, or a mixture of these (e.g. a parent and a grandparent);



one dependent child (e.g. son, daughter) of the person being visited


 At your visit

In order to keep visitors, residents and staff as safe as possible, there will be a number of new rules and guidelines which have been put in place by the prison service. Download our quick guide to help you with what to expect at your visit.

Household restrictions are no longer in place.

Physical contact

Children aged 11 and under will now be allowed to hug the loved one they are visiting in prison. There are no restrictions to the contact children under 11 can have, if it is in line with the prison’s normal rules. Children can leave their seat but will need to stay in the area marked out during the visit.

Physical contact is still allowed for visits upon proof of a negative COVID-19 test.

In order to have physical contact, you will be required to show a negative Covid-19 test result for a test taken on the day of your visit.

Visitors who choose to be tested will do so when they arrive at the prison. If you test negative, you will be allowed physical contact with the person you are visiting. Each prison will decide individually what physical contact is allowed, based on pre-Covid-19 visiting policies, so physical contact may differ from prison to prison.

If you test positive for Covid-19, your visit will be postponed. You will be able to rebook after your isolation period. Visitors will be given information on where to get help and support.

To protect prisons, visitors are encouraged to access the widely available twice weekly rapid testing in the community. 

You can read more about testing to physical contact here:

Expansion of visits

Visitors from two households can now visit a person in prison at the same time.

Numbers visiting to remain the same as present max of 3 adults and 1 child or 2 adults and 1 child – can 
still come from different households.

 Adults and children who are over 11 must continue follow social distancing rules from the person you are visiting in prison.

For more information

You can view the updated guidance here.

Family Support from Pact

Pact family support will be available by email and you can access this by contacting [email protected]. If your issue is complex and you need to talk to us in person, please include your number in the email and tell us that you would like a call back - it would also be helpful if you could let us know whether we are able to leave a message if there is no answer - and we will aim to get back to you as soon as we possibly can. If you have urgent concerns about the welfare of your loved one in prison, please call the prison Safer Custody line directly.

You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system:

  • Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend)
  • Email the team on [email protected]

Family Forum

Families and visitors are invited to attend the Family Forum on Tuesday 14th December at 12pm, additional visits can be booked on this day over the usual allowance. There will be food and drink available and we welcome participation to find out your experience of visits and how we can make improvements. There will also be a representative from Safer Custody explaining about their role ay HMYOI Aylesbury. This will enable visitors to see how we at Pact work alongside HMYOI Aylesbury to improve the outcomes of residents through encouraging and improving family ties.

These will be held quarterly going forward.

Other ways to keep in touch


To speak to a prisoner on the phone, the prisoner has to call you using a prison phone.

Prison staff can listen to and record most types of call. Some calls aren’t monitored, for example, when a prisoner calls a legal adviser.


Letters to prisoners should be addressed to: 

(Prisoners name and prison number)

HMYOI Aylesbury

Bierton Road



HP20 1EH

You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner.

If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to his name.


Aylesbury uses a service called Email a Prisoner, which can be accessed here.

Through this service, family and friends can send a message that is printed out and delivered by prison staff by hand. Once you have signed up, you will receive an activation link via email which you will need to click on in order to activate your account and send a message. You need to buy a minimum of £5 credit in order to use the service, which runs at a cost of 40p per email.


Family members and friends can sign up to Prison Voicemail at, a service which allows social contacts to exchange voicemails with prisoners.

On signing up, you will be given a unique local landline number you can call at any time to leave a message; this message will be instantly available for the prisoner to listen to. Prisoners can check their messages by dialling the same unique number from any phone in the prison and may leave a reply. When the message has been heard, the family member receives an instant text notification, signalling they may leave another message.

In order to access messages, the prisoner pays the cost of a landline call, but the cost of the service itself is paid by the family or friend. Plans start from £5 per month.

Secure Video Calls 

This prison offers a secure video call service called Prison Video. You will need to use the Prison Video app on your phone or tablet device to have a video call with someone in prison. 

The Prison Video app is available to download from the Apple App Store or Google Play Store (or equivalent app stores outside the UK).  HMPPS has produced a user guide and a list of frequently asked questions that will give you all the information you need to start using Prison Video. You can find this at  

Only people aged 18 or over can register for an account with Prison Video. 

You will need to provide your name, address, and date of birth, and upload photos of your ID and face. You will also need to add details of any other people who wish to take part in the video calls with you, such as children, and upload a clear photo of each participant’s face. 

You will need to upload ID for people over the age of 18 only, unless the prison specifically asks for anything else. 

Video calls will be free for now, while visits are affected by COVID-19 restrictions. This will be reviewed as HMPPS lift restrictions in prisons and more visits can take place. 

Security checks

You may be required to have your finger or thumb prints scanned as part of a security check. You may also have an iris scan.

Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender).

During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages.

Identification Policy

You will need to bring one or more forms of identification with you to all your prison visits.

 If you have photographic identification (ID with your name and picture on - for example, a passport or driving licence) then you will only need to show this one form of ID. You can find a list of acceptable types of photographic ID in List A below. 

If you do not have photographic identification, you will need to show two different forms of ID before you are allowed to visit. You can find a list of the acceptable forms of non-photographic ID in List B and List C below


List A: Acceptable types of photographic ID

You can use any one of the following documents with your photograph on:


If you aren't able to provide one of the ID documents listed above, you will need to provide two different forms of ID – one from List B and one from List C.


If you don’t have photographic ID you must provide one of the following ID documents:


List B

  • A Home Office travel document (convention travel document, stateless person's document, one-way document or a certificate of travel).
  • An older person's bus pass.
  • Freedom Pass.
  • Proof of age card recognised under the Proof of Age Standards Scheme (PASS)without a unique reference number.


In addition to one of the above documents, you will also need to provide one of the items from the following list:


List C

  • Your birth or adoption certificate.
  • An education certificate from a regulated and recognised educational institution (such as an NVQ, SQA, GCSE, A Level or degree certificate)
  • A rental or purchase agreement for a residential property (signed and dated).
  • Your marriage or civil partnership certificate.
  • A bank, building society or credit union current account card (which has your name on it).


Any combination of the above documents should be accepted, but you will need one from List B and one from List C.

Failure to provide an acceptable form of identification may result in entry into the establishment being refused.

Children’s Identification Policy

All visitors will be required to produce identification to the Visitors’ Centre staff before they will be permitted to enter the establishment. Accompanied children under the age of 16 are not required to supply ID unless the prisoner is subject to child protection issues. Staff can accept the following forms of identification:

This can be one of the following:

  • passport, including foreign passports, and expired passports where the photograph is still recognisable,
  • identity card (including European identity cards),
  • biometric residence permit,
  • driving licence,
  • benefits book,
  • senior citizen's public transport photo pass issued by a local authority,
  • employer’s ID card or student ID card, but only if this has a photo and clearly shows your name and the issuing employer or educational establishment.

If you do not have one of these forms of ID, you can bring two of the following:

  • birth or marriage certificate,
  • cheque book or credit or debit card (cash cards that are not credit or debit cards will not be accepted),
  • employer's pass or ID or student ID card without photo,
  • young person's 'proof of age' card,
  • trade union or National Students' Union membership card,
  • rent book/card,
  • foreign identity or residents' card.

If you have booked an accessibility visit, you will be required to produce your Blue Badge on arrival.

Dress code

The Visits facility at HM and YOI Aylesbury is a family-focused area and as such visitors are expected to dress and act accordingly with respect to others.

Please see the table below for guidance.

Large coats

Cardigans, jumpers and lightweight jackets are permitted, but outer garments may not be worn in the Visits Hall and should be hung up on the hooks provided.


May not be worn in the Visits Hall with the exception of religious headwear e.g. Sikh turbans, Jewish yarmulkes, Muslim Kufi, the Hijab and Rastafarian hats. These will be subject to searching as per HMYOI Aylesbury Searching Policy.

Fascinators and


May not be worn and should be left in the lockers provided within the Visitors’ Centre.


May not be worn and should be left in the lockers provided in the Visitors’ Centre.

Hooded tops


May be worn, but not with the hood up.



All skirts must reach the knee, at least, when in a standing position.



Shorts of any kind are not permitted.



Dresses must reach the knee, at least, when in a standing position.


Tops must be sufficient to cover both breasts and the midriff area and must not be transparent. Cleavage must be appropriately covered so as not to cause offence. Athletic singlets (vests) are not permitted.


Torn jeans or jeans with holes may are not permitted.


Footwear must be enclosed - sandals are appropriate as long as the heels are enclosed, but flip flops are not permitted.


Clothing with any logos connected to a sporting team may not be worn by visitors who are 13 and over. Clothing displaying offensive patterns or logos will not be permitted (such as cannabis leaves, racist logos or offensive language).


The wearing of Smart watches is not permitted.


Inappropriate behaviour is defined as any behaviour that may present a risk to the security of the establishment or behaviour that is deemed indecent. All visitors and prisoners need to be aware that inappropriate physical interaction is prohibited and in some cases is a criminal act. Staff have a duty to maintain the need for public decency within the Visits Hall and to ensure that any person is not subjected to any inappropriate of indecent behaviour by any prisoner or visitor. Guidance as to what constitutes indecent behaviour is prolonged intimate kissing, caressing of another person’s torso or lower region or physical exposure by either party of their chests, breasts or genitalia.

What can I bring in for my children?

In the Visitors’ Centre, there is no limit to the items you may bring in for your child. However, whilst on the visit, you are only permitted to bring the following items in with you:

  • one nappy per child,
  • wipes for changing,
  • one feeding bottle per child.

Baby changing facilities are available in the Visitors’ Centre.

Food and drink

  • No Refreshments will be on offer. 
  • No toilet facilities in the visits hall.


How do I send money to a prisoner?

From 2nd November 2020 the way prisoners can send and receive money has changed. You can no longer send money by bank transfer, cheque, postal order or send cash by post to any prison. You’ll need to send money through the Money to Prisoners Portal using a debit card instead. 

The Money to Prisoners Portal service is free, secure and available in all prisons in England and Wales.

To get started on the Portal you will need the prisoner's date of birth and prisoner number.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

  • are unable to use a computer, a smart phone or the internet
  • do not have a debit card

You cannot give money to the prisoner during a visit.

Banned items

Do not attempt to bring any of the following into prison during your visit:

  • illegal drugs,
  • alcohol,
  • weapons,
  • a camera,
  • a mobile phone,
  • indecent or obscene material,
  • material that threatens the security of the prison,
  • material that is written in code.

If you are unsure what you can bring, contact the prison directly.

Financial Assistance for Visits

If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU). Click here for more information.

Sending Property to a Prisoner

Nothing can be handed in at the Prison. All prisoners are able to purchase the items that they want/need through the approved suppliers, whose catalogues are available in the Prison.

Photographs and postal orders must also always be posted in. 

Only court clothes can be posted in without the need for an application being made first. The parcel must be clearly marked as ‘court clothes’ and cannot contain any other additional items. Court clothes are defined as the following:

  • suit trousers or skirt
  • shirt or blouse
  • jacket
  • tie
  • shoes
  • belt (no large buckles)

Should there be any additional items within the package, it will be returned, and nothing will be passed on to the prisoner. Please note that court clothes are held in reception until the prisoner is actually going to court. Lastly, jeans, t-shirts and trainers will not be accepted as court clothes. 


Books may be sent or handed in by prior arrangement. You must advise staff if you wish to bring in books when arranging your visit with the visits booking line. At least 48 hours’ notice is required and the quantity and titles of all books should be declared. You are allowed to bring in a maximum of three books at any one time (subject to volumetric control limits on property) which should be put in a carrier bag marked with the young prisoner’s name and prison number.

Visitors will not be allowed to hand books directly to prisoners as they must be processed by staff first. This arrangement applies to books only and does not include magazines, colouring books, crosswords or puzzle books. There are restrictions on the books prisoners are allowed to have access to and the Governor can decide whether an individual prisoner should have access to a particular book, taking into account the prisoner’s offending behaviour.

It is not recommended that you write in the book as it may need to be returned to the retailer if it is not approved. The full list of approved retailers is:

Should a young prisoner decide not to accept a book sent in via an approved retailer, or the young prisoner is not permitted to have it in possession, and wishes to return it so that the sender can be refunded, the package will be returned to the person who ordered it. This will come at the prisoner’s expense. However, if the prisoner does not wish to pay for the book to be returned, it will be kept in their stored property.

Newspapers and magazines

You may order magazines and newspapers to be delivered to the young prisoner via Rhea News, 181 Cambridge Street, Aylesbury. To make your order by telephone, ring: 01296 424073.


Aylesbury have recently introduced an incentive scheme whereby every Enhanced young prisoner is allowed to be sent one parcel of clothing every twelve months. To be eligible, the young prisoner must have been on Enhanced Regime for a minimum of three months. The young prisoners have been made aware of the procedure of how to apply.

A printable version of this Visitors' Guide is available to download here: Aylesbury

Further Information

Safer Custody

If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 01296 444 081 (from 9am – 5pm Monday to Friday only, on weekends please call the main switchboard on 01296 444 000).

If you have any non-urgent questions or concerns about your loved one please call the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday).