Please note

Due to the restrictions put in place for us around the Coronavirus outbreak, Pact staff are not currently operating from prison premises. For the short term, Pact family support will be available by email and you can access this by contacting [email protected] If your issue is complex and you need to talk to us in person, please include your number in the email and tell us that you would like a callback - it would also be helpful if you could let us know whether we are able to leave a message if there is no answer - and we will aim to get back to you as soon as we possibly can. If you have urgent concerns about the welfare of your loved one in prison, please call the prison Safer Custody line directly.

HMP YOI Aylesbury

This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP Aylesbury. 

If you notice anything that is incorrect on this page, please contact us on [email protected]

Any further information can be found on the prison website at or you can ring the main switchboard on 01296 444000.

On 24th March 2020 the Government announced that all prison visits are temporarily cancelled until further notice. Read the full announcement here.


Remember, there are other ways to contact your loved ones:


You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system:

If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team.


HMP YOI Aylesbury

Bierton Road



HP20 1EH

Governor: Laura Sapwell

Visitors’ Centre Telephone: 01296 444329 open from 12:30pm on visit days.

Visiting Times 


14:30 – 16:30


14:30 – 16:30


No Visits


14:30 – 16:30


No Visits


14:30 – 16:30


14:30 – 16:30

Legal visits will be held on Wednesday mornings.

Booking a visit:

All visits must be booked in advance. Only those visitors whose details have been listed on the Prisoner’s Authorisation Contact List (as provided by the prisoner) and those whom are named on the booking will be allowed entry into the prison. 

Prison staff cannot add visitor(s) to a Prisoner’s Authorisation Contact List without the consent / authorisation of a Prisoner.

Adults and children must all have Identification; for more information regarding Identification, please see Identification Policy below.

To book your visit

Telephone: 01296 442668

The booking line is open 09:30 – 13:30, Monday to Friday.


You will need:

  • the name and date of birth of the person you would like to visit,
  • their prison number,
  • dates of births for all the visitors coming with you.

Email: N/A

At your visit

Visits can be extremely emotional and the process can be confusing. All prisons have differing processes for making visits and also differing security checks.

Security checks

You may be required to have your finger or thumb prints scanned as part of a security check. You may also have an iris scan.

Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender).

During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages.

Identification Policy

For all visits you will need to take secure self-identification e.g. passport, citizen documentation, driving licence and a household bill as proof of address. In most cases you will need two forms of documentation.

If you do not have a passport or driving license you can order a free citizen ID card. The cost of the application to date is £10 for delivery within 21 working days, or £30 for fast track next day delivery. You can find out more at

Failure to provide an acceptable form of identification may result in entry into the establishment being refused.

Children’s Identification Policy

All visitors will be required to produce identification to the Visitors’ Centre staff before they will be permitted to enter the establishment. Accompanied children under the age of 16 are not required to supply ID unless the prisoner is subject to child protection issues. Staff can accept the following forms of identification:

This can be one of the following:

  • passport, including foreign passports, and expired passports where the photograph is still recognisable,
  • identity card (including European identity cards),
  • biometric residence permit,
  • driving licence,
  • benefits book,
  • senior citizen's public transport photo pass issued by a local authority,
  • employer’s ID card or student ID card, but only if this has a photo and clearly shows your name and the issuing employer or educational establishment.

If you do not have one of these forms of ID, you can bring two of the following:

  • birth or marriage certificate,
  • cheque book or credit or debit card (cash cards that are not credit or debit cards will not be accepted),
  • employer's pass or ID or student ID card without photo,
  • young person's 'proof of age' card,
  • trade union or National Students' Union membership card,
  • rent book/card,
  • foreign identity or residents' card.

If you have booked an accessibility visit, you will be required to produce your Blue Badge on arrival.

Dress code

The Visits facility at HM and YOI Aylesbury is a family-focused area and as such visitors are expected to dress and act accordingly with respect to others.

Please see the table below for guidance.

Large coats

Cardigans, jumpers and lightweight jackets are permitted, but outer garments may not be worn in the Visits Hall and should be hung up on the hooks provided.


May not be worn in the Visits Hall with the exception of religious headwear e.g. Sikh turbans, Jewish yarmulkes, Muslim Kufi, the Hijab and Rastafarian hats. These will be subject to searching as per HMYOI Aylesbury Searching Policy.

Fascinators and


May not be worn and should be left in the lockers provided within the Visitors’ Centre.


May not be worn and should be left in the lockers provided in the Visitors’ Centre.

Hooded tops


May be worn, but not with the hood up.



All skirts must reach the knee, at least, when in a standing position.



High cut shorts are not permitted.



Dresses must reach the knee, at least, when in a standing position.


Tops must be sufficient to cover both breasts and the midriff area and must not be transparent. Cleavage must be appropriately covered so as not to cause offence. Athletic singlets (vests) are not permitted.


Torn jeans or jeans with holes may not be worn.


Footwear must be enclosed - sandals are appropriate, but flip flops are not permitted.


Clothing with any logos connected to a sporting team may not be worn by visitors who are 13 and over. Clothing displaying offensive patterns or logos will not be permitted (such as cannabis leaves, racist logos or offensive language).


The wearing of Smart watches is not permitted.


Inappropriate behaviour is defined as any behaviour that may present a risk to the security of the establishment or behaviour that is deemed indecent. All visitors and prisoners need to be aware that inappropriate physical interaction is prohibited and in some cases is a criminal act. Staff have a duty to maintain the need for public decency within the Visits Hall and to ensure that any person is not subjected to any inappropriate of indecent behaviour by any prisoner or visitor. Guidance as to what constitutes indecent behaviour is prolonged intimate kissing, caressing of another person’s torso or lower region or physical exposure by either party of their chests, breasts or genitalia.

What can I bring in for my children?

In the Visitors’ Centre, there is no limit to the items you may bring in for your child. However, whilst on the visit, you are only permitted to bring the following items in with you:

  • one nappy per child,
  • wipes for changing,
  • one feeding bottle per child.

Baby changing facilities are available in the Visitors’ Centre.

Food and drink

A selection of biscuits, cakes, crisps, chocolates, sweets are available for purchase, as well as tea, coffee, hot chocolate and cold drinks.


You cannot give money to the prisoner during a visit.

Cheques or Postal Orders must be made payable to HM Prison Service with the young prisoner’s name and prison number marked on the reverse, as well as the name and address of the sender. This will be placed in their personal accounts. Make sure you print the young prisoner’s name and prison number on the envelope too.

In order to be able to establish when the money arrived at the prison, it is always safest to post the money via either Special or Recorded Delivery. This will also assist should the money go astray. Should you choose send a cheque, remember to keep any counterfoils.

HM Aylesbury also offers the service of online, mobile or telephone banking which allows faster, cheaper and more secure payments to prisoner accounts. The money sent using this service will, in most cases, reach prisoner accounts within one to three working days. You will need the prisoner number as well as the prisoner’s date of birth to use the service.

This can be done online:

You cannot send money at a bank branch or from overseas.

Banned items

Do not attempt to bring any of the following into prison during your visit:

  • illegal drugs,
  • alcohol,
  • weapons,
  • a camera,
  • a mobile phone,
  • indecent or obscene material,
  • material that threatens the security of the prison,
  • material that is written in code.

If you are unsure what you can bring, contact the prison directly.

Financial Assistance for Visits

If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU). Click here for more information.

Keeping in touch


To speak to a prisoner on the phone, the prisoner has to call you using a prison phone.

Prison staff can listen to and record most types of call. Some calls aren’t monitored, for example, when a prisoner calls a legal adviser.


Letters to prisoners should be addressed to: 

(Prisoners name and prison number)

HMYOI Aylesbury

Bierton Road



HP20 1EH

You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner.

If you do not know the prisoners’ prison number, please address the envelope as above with the prisoner’s date of birth next to his name.


Aylesbury uses a service called Email a Prisoner, which can be accessed here.

Through this service, family and friends can send a message that is printed out and delivered by prison staff by hand. Once you have signed up, you will receive an activation link via email which you will need to click on in order to activate your account and send a message. You need to buy a minimum of £5 credit in order to use the service, which runs at a cost of 40p per email.


Family members and friends can sign up to Prison Voicemail at, a service which allows social contacts to exchange voicemails with prisoners.

On signing up, you will be given a unique local landline number you can call at any time to leave a message; this message will be instantly available for the prisoner to listen to. Prisoners can check their messages by dialling the same unique number from any phone in the prison and may leave a reply. When the message has been heard, the family member receives an instant text notification, signalling they may leave another message.

In order to access messages, the prisoner pays the cost of a landline call, but the cost of the service itself is paid by the family or friend. Plans start from £5 per month.

Sending Property to a Prisoner

Nothing can be handed in at the Prison. All prisoners are able to purchase the items that they want/need through the approved suppliers, whose catalogues are available in the Prison.

Photographs and postal orders must also always be posted in. 

Only court clothes can be posted in without the need for an application being made first. The parcel must be clearly marked as ‘court clothes’ and cannot contain any other additional items. Court clothes are defined as the following:

  • suit trousers or skirt
  • shirt or blouse
  • jacket
  • tie
  • shoes
  • belt (no large buckles)

Should there be any additional items within the package, it will be returned, and nothing will be passed on to the prisoner. Please note that court clothes are held in reception until the prisoner is actually going to court. Lastly, jeans, t-shirts and trainers will not be accepted as court clothes. 


Books may be sent or handed in by prior arrangement. You must advise staff if you wish to bring in books when arranging your visit with the visits booking line. At least 48 hours’ notice is required and the quantity and titles of all books should be declared. You are allowed to bring in a maximum of three books at any one time (subject to volumetric control limits on property) which should be put in a carrier bag marked with the young prisoner’s name and prison number.

Visitors will not be allowed to hand books directly to prisoners as they must be processed by staff first. This arrangement applies to books only and does not include magazines, colouring books, crosswords or puzzle books. There are restrictions on the books prisoners are allowed to have access to and the Governor can decide whether an individual prisoner should have access to a particular book, taking into account the prisoner’s offending behaviour.

It is not recommended that you write in the book as it may need to be returned to the retailer if it is not approved. The full list of approved retailers is:

Should a young prisoner decide not to accept a book sent in via an approved retailer, or the young prisoner is not permitted to have it in possession, and wishes to return it so that the sender can be refunded, the package will be returned to the person who ordered it. This will come at the prisoner’s expense. However, if the prisoner does not wish to pay for the book to be returned, it will be kept in their stored property.

Newspapers and magazines

You may order magazines and newspapers to be delivered to the young prisoner via Rhea News, 181 Cambridge Street, Aylesbury. To make your order by telephone, ring: 01296 424073.


Aylesbury have recently introduced an incentive scheme whereby every Enhanced young prisoner is allowed to be sent one parcel of clothing every twelve months. To be eligible, the young prisoner must have been on Enhanced Regime for a minimum of three months. The young prisoners have been made aware of the procedure of how to apply.

A printable version of this Visitors' Guide is available to download here: Aylesbury

Further Information

Safer Custody

If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 01296 444081 (from 9am – 5pm Monday to Friday only, on weekends please call the main switchboard on 01296 444000).