Prisoners' families & children Prison visitors' guides HMP YOI Isis Please note: Face-to-face social visits have resumed at this prison. You can find updated information times, how to book, and what to expect below. Purple Visits video calls are available. You can also take a look at other ways to keep in touch. If you need support: You can also email the team at HMP Isis directly by emailing [email protected]. For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend). See some information that needs updating? If you notice anything that is incorrect on this page, please contact us on [email protected] Any further information can be found on the prison website at www.justice.gov.uk/contacts/prison-finder/isis or you can ring the main switchboard on 020 3356 4000. *** HMP YOI Isis Address: Western Way Thamesmead London SE28 0NZ Governor: Emily Thomas Pact Worker Contact: [email protected] Visitors’ Centre Telephone: 0203 356 4029 Lines are open on Tuesday and Wednesday, 13.30 – 17:30 and Saturday, 08.30 – 17.30. From Saturday 26th March, HMP/ YOI Isis will have Saturday and Sunday afternoon Visits. This will be 1 session on each day starting at 14:30 and ending at 16:00. Visiting Times Monday 14:15 - 15:00 and 15:00 - 15:45 Tuesday 14:15 - 15:00 and 15:00 - 15:45 Wednesday 14:15 - 15:00 and 15:00 - 15:45 Thursday 14:15 - 15:00 and 15:00 - 15:45 Friday No visits Saturday No visits Sunday No visits The tea bar will remain closed during this period, no refreshments will be on sale. *Visitors will not be allowed to enter the building 15 minutes after the start of the visit. Booking a visit All visits must be booked by the residents of HMP/YOI Isis themselves on the internal biometrics system. Once they have booked the visit, they will then get in contact with you to let you know the date and time of the visit. As of Thursday April 15th 2021, social visits resume at HMP Isis. Visits will be done on a spur by spur basis. Who can visit? Visits will only be allowed by people who are symptom free, who have not been asked to self-isolate and who have not recently come into contact with anyone who has symptoms or is self-isolating. Visits will prioritise re-establishing face-to-face contact with close family members (or significant others) This may comprise of one of the following grouping combinations only: A single adult (aged 18 or over) who must be a partner, parent, foster-parent, grandparent, carer, or significant other Two adults (aged 18 or over): who must be two parents, two foster parents, two grandparents, two adult immediate relatives or significant other, or a mixture of these (e.g. a parent and a grandparent), but all visitors must live together as part of the same household A single adult (aged 18 or over): who must be a partner, parent, foster-parent, grandparent, carer or adult close relative or significant other and up to two dependent children (e.g. son, daughter) of the person being visited All visitors (adult and children) must live together as part of the same household Two adults (aged 18 or over): who must be two parents, two foster parents, two grandparents, two adult immediate relatives or significant other1, or a mixture of these (e.g. a parent and a grandparent); and one dependent child (e.g. son, daughter) of the person being visited All visitors must live together as part of the same household Visits will not therefore be allowed from: Any combinations of persons not from the same household with the exception of two parents of a child in custody Three adults Unaccompanied children (Exceptionally, at governor’s discretion over 16 will be permitted) People who are not closely related to the prisoner or identified as a significant other. At your visit In order to keep visitors, residents and staff as safe as possible, there will be a number of new rules and guidelines which have been put in place by the prison service. Download our quick guide to help you with what to expect at your visit. NOTICE: As of 28th May 2021 there have been changes to rules around physical contact during visits and on the number of households who can visit someone in prison. Physical contact Children aged 11 and under will now be allowed to hug the loved one they are visiting in prison. There are no restrictions to the contact children under 11 can have, if it is in line with the prison’s normal rules. Children can leave their seat but will need to stay in the area marked out during the visit. From 22nd July 2021, prisons in England and Wales can begin to allow visitors who test negative for Covid-19 to have physical contact with the person they are visiting. In order to have physical contact, you will be required to show a negative Covid-19 test result for a test taken in the last 48 hours before your visit. HMP YOI Isis will sometimes be able to provide COVID-19 lateral flow tests, where staffing allows - call prison to book/ ask more about this. Visitors who take a test at home must provide evidence of their negative test result. If you test negative, you will be allowed physical contact with the person you are visiting. The testing is voluntary, but it will help prisons identify potential cases of Covid-19 before they come into the prison and therefore reduce the chances of reducing prison regimes in the future. Each prison will decide individually what physical contact is allowed, based on pre-Covid-19 visiting policies, so physical contact may differ from prison to prison. If you test positive for Covid-19, your visit will be postponed. You will be able to rebook after your isolation period. Visitors will be given information on where to get help and support. To protect prisons, visitors are encouraged to access the widely available twice weekly rapid testing in the community. You can read more about testing to physical contact here: https://www.prisonadvice.org.uk/News/testing-for-physical-contact-what-does-it-mean-for-you. Expansion of visits Visitors from two households can now visit a person in prison at the same time. You can find out the maximum number of visitors allowed on a visit by contacting the prison directly. Adults and children who are over 11 must continue follow social distancing rules from the person you are visiting in prison. For more information You can view the updated guidance here. Family Support from Pact Pact family support will be available by email and you can access this by contacting [email protected]. If your issue is complex and you need to talk to us in person, please include your number in the email and tell us that you would like a call back - it would also be helpful if you could let us know whether we are able to leave a message if there is no answer - and we will aim to get back to you as soon as we possibly can. If you have urgent concerns about the welfare of your loved one in prison, please call the prison Safer Custody line directly. You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system: Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend) Email the team on [email protected] Other ways to keep in touch Purple Visits video calls HMP YOI Isis offer Purple Visits video calls every day except Thursday. There are three terminals for video calls on each houseblock, which are allocated to spurs on a rotation basis. AM Purple Visits PM Purple Visits Monday 09:15 – 09:45 10:00 – 10:30 10:45 – 11:15 11:30 – 12:00 14:00 – 14:30 14:45 – 15:15 15:30 – 16:00 16:15 – 16:45 17:00 – 17:30 17:45 – 18:15 Tuesday 09:15 – 09:45 10:00 – 10:30 10:45 – 11:15 11:30 – 12:00 14:00 – 14:30 14:45 – 15:15 15:30 – 16:00 16:15 – 16:45 17:00 – 17:30 17:45 – 18:15 Wednesday 09:15 – 09:45 10:00 – 10:30 10:45 – 11:15 11:30 – 12:00 14:00 – 14:30 14:45 – 15:15 15:30 – 16:00 16:15 – 16:45 17:00 – 17:30 17:45 – 18:15 Thursday No Purple Visits No Purple Visits Friday 09:15 – 09:45 10:00 – 10:30 10:45 – 11:15 11:30 – 12:00 14:00 – 14:30 14:45 – 15:15 15:30 – 16:00 16:15 – 16:45 Saturday 09:15 – 09:45 10:00 – 10:30 10:45 – 11:15 11:30 – 12:00 14:00 – 14:30 14:45 – 15:15 15:30 – 16:00 16:15 – 16:45 Sunday 09:15 – 09:45 10:00 – 10:30 10:45 – 11:15 11:30 – 12:00 14:00 – 14:30 14:45 – 15:15 15:30 – 16:00 16:15 – 16:45 Families will need to set up an account through the Purple Visits app downloaded to a smartphone. Prisoners can book their visits via biometrics. Phone From the prisoners personal allowance (which depends on their status), inmates can buy PIN credit which enable them to call family members. You may want to post any telephone numbers to him, as you will not be able to write these down for him on a visit. To speak to a prisoner on the phone, the prisoner has to call you using a prison phone. Prison staff can listen to and record most types of call. Some calls aren’t monitored, for example when a prisoner calls a legal adviser. Letters Letters to prisoners should be addressed to: HMP YOI Isis Western Way Thamesmead London SE28 0NZ (Prisoner’s name and prison number) You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner. If you do not know the prisoner’s prison number, please address the envelope as above with the prisoner’s date of birth next to his name. Email Isis uses a service called Email a Prisoner, which can be accessed here. Through this service, family and friends can send a message that is printed out and delivered by prison staff by hand. Once you have signed up, you will receive an activation link via email which you will need to click on in order to activate your account and send a message. You need to buy a minimum of £5 credit in order to use the service, which runs at a cost of 40p per email. Voicemail Family members and friends can sign up to Prison Voicemail at prisonvoicemail.com, a service which allows social contacts to exchange voicemails with prisoners. On signing up, you will be given a unique local landline number you can call at any time to leave a message; this message will be instantly available for the prisoner to listen to. Prisoners can check their messages by dialling the same unique number from any phone in the prison and may leave a reply. When the message has been heard, the family member receives an instant text notification, signalling they may leave another message. In order to access messages, the prisoner pays the cost of a landline call, but the cost of the service itself is paid by the family or friend. Plans start from £5 per month. Secure Video Calls This prison offers a secure video call service called Prison Video. You will need to use the Prison Video app on your phone or tablet device to have a video call with someone in prison. The Prison Video app is available to download from the Apple App Store or Google Play Store (or equivalent app stores outside the UK). HMPPS has produced a user guide and a list of frequently asked questions that will give you all the information you need to start using Prison Video. You can find this at https://www.prisonersfamilies.org/change-of-video-call-service Only people aged 18 or over can register for an account with Prison Video. You will need to provide your name, address, and date of birth, and upload photos of your ID and face. You will also need to add details of any other people who wish to take part in the video calls with you, such as children, and upload a clear photo of each participant’s face. You will need to upload ID for people over the age of 18 only, unless the prison specifically asks for anything else. Video calls will be free for now, while visits are affected by COVID-19 restrictions. This will be reviewed as HMPPS lift restrictions in prisons and more visits can take place. Security checks You may be required to have your finger or thumb prints scanned as part of a security check. You may also have an iris scan. Facial photos will be taken and used as proof of identification for any later visits; however, please always bring ID with you Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender). During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages. Identification Policy You will need to bring one or more forms of identification with you to all your prison visits. If you have photographic identification (ID with your name and picture on - for example, a passport or driving licence) then you will only need to show this one form of ID. You can find a list of acceptable types of photographic ID in List A below. If you do not have photographic identification, you will need to show two different forms of ID before you are allowed to visit. You can find a list of the acceptable forms of non-photographic ID in List B and List C below. All visitors may identify themselves using one of the following: List A: passports that meet the International Civil Aviation Organisation (ICAO) specifications for machine-readable travel documents identity cards from an EU or European Economic Area (EEA) country that follow the Council Regulation (EC) No 2252/2004 standards UK photocard driving licences EU or EEA driving licences that follow the European Directive 2006/126/EC NI Electoral identity cards a US passport card a proof of age card recognised under PASS with a unique reference number (This includes the Citizen ID card) an armed forces identity card a UK biometric residence permit (BRP) If the visitor is unable to produce any of the above, staff may accept combinations of one identification document from List B, supported by one document from List C: List B: a Home Office travel document (convention travel document, stateless person’s document, one-way document or certificate of travel) an older person’s bus pass a Freedom Pass a proof of age card recognised under the Proof of Age Standards Scheme (PASS) without a unique reference number (please refer to List A where a unique reference number is present) List C: a birth or adoption certificate an education certificate from a regulated and recognised educational institution (such as an NVQ, SQA, GCSE, A level or degree certificate) a rental or purchase agreement for a residential property (signed and dated) a marriage or civil partnership certificate a bank, building society or credit union current account card (on which the claimed identity is shown) Any combination of the above documents should be accepted, but you will need one from List B and one from List C. Children’s Identification Policy No one under the age of eighteen can visit alone unless visiting a parent by special arrangement. Visitors over sixteen must provide one form of photographic ID from the list above. Dress code Due to security considerations, there is a strict dress code for visitors. You may not be admitted if you are wearing the following: any hooded clothing, ripped clothing where the rips are in the torso, buttocks area or crotch/groin area or less than 5 inches away from the crotch/groin or buttocks area. padded clothing of any kind, excessively large metal hair accessories, low cut or see through clothing, non-prescription glasses - e.g. sunglasses. metal toe cap boots, footwear with plastic or metal tags that resemble property tags, hats, scarves, bandanas or gloves - baby bonnets may be worn but must be removed by the parent for searching. helmets of any kind - except ones which are medically necessary. coats and jackets, high heeled shoes, football shirts or clothing with a national crest, items of clothing that display offensive, abusive, or insulting words or gestures, shorts, short skirt or dresses which come above the knee, visible or exposed underwear, smart watches of any kind. This list is not exhaustive. It is up to prison staff to make decisions and judgements as to when clothing is inappropriate. When making these decisions, staff will always consider decency and diversity. You may be asked to adjust clothing or wear alternative clothing if available. As a last resort your visit may be cancelled if the dress code cannot be followed. As of August 2021 HMP Isis have updated their dress code, you can view their latest update here. What can I bring in for my children? Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm. You may bring in the following items only: nappies, dummies, wipes, baby milk. Food and drink Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm. Access to refreshments is conditional on proof of a negative COVID-19 test. A selection of hot and cold snacks and refreshments are available to buy, including sandwiches, snacks, chocolate, sweets, hot food, noodles, hot and cold drinks. If you would like to know more specific information on what you can bring, please contact the prison directly on the details at the top of the page. Money How do I send money to a prisoner? From 2nd November 2020 the way prisoners can send and receive money has changed. You can no longer send money by bank transfer, cheque, postal order or send cash by post to any prison. You’ll need to send money through the Money to Prisoners Portal using a debit card instead. The Money to Prisoners Portal service is free, secure and available in all prisons in England and Wales. To get started on the Portal you will need the prisoner's date of birth and prisoner number. If you cannot use the online service, you may be able to apply for an exemption - for example if you: are unable to use a computer, a smart phone or the internet do not have a debit card You cannot give money to the prisoner during a visit. Banned items Do not attempt to bring any of the following into prison during your visit: illegal drugs, alcohol, weapons, a camera, a mobile phone, indecent or obscene material, material that threatens the security of the prison, material that is written in code. If you are unsure what you can bring, contact the prison directly. Financial Assistance for Visits If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU). Click here for more information. Clothing Allowance Clothes may not be posted in. Clothes may be handed in on a booked visit in the first 28 days starting from the first day of custody. For Category A prisoners, clothes may be handed in within the 28 days starting from the first visit. After 28 days the prisoner may purchase goods from the catalogues only. Please note that no clothing may be handed in on Saturdays. Prisoners may have the following items: 3 x towels 1 x pair of shower shoes 1 x bathrobe (no hoods) 2 x pairs of pyjamas 15 x lots of upper wear e.g. t-shirts, vests, tracksuit tops, jumpers, polo t-shirt and cardigans (polo shirts cannot be in black, navy and grey) 14 x pairs of pants or boxers 14 x pairs of socks 1 x belt - no studs or large buckles (no bigger than Officer’s buckle) 3 x pairs of shorts (sports only) 3 x pairs of footwear, no metal toe caps or steel sole plates, large buckles, bands, tags or taps 6 x pairs of trousers (jeans, tracksuit bottoms, trousers) not black trousers 1 x coat (not black or with thick padding) 2 x pairs of prescription glasses 2 x prayer suits 2 x prayer caps 6 x books All prisoners are able to buy the items that they want and need through the approved suppliers, whose catalogues are available in the prison. Any prisoner wishing to have property posted in must first make an application to Property Services in Reception; this means completing an application form. The application needs to include the details of all the property that he wishes to have posted in. Only once the application has been approved should the items be sent to the prisoner. Please note that any parcels received prior to the application being approved will be returned unopened. Photographs and postal orders must also always be posted in. Only court clothes can be posted in without the need for an application being made first. The parcel must be clearly marked as ‘court clothes’ and cannot contain any other additional items. Court clothes are defined as the following: suit trousers or skirt, shirt or blouse, jacket, tie, shoes, belt (no large buckles). Should there be any additional items within the package, it will be returned, and nothing will be passed on to the prisoner. Please note that court clothes are held in reception until the prisoner is actually going to court. Lastly, jeans, t-shirts and trainers will not be accepted as court clothes. A printable version of this Visitors' Guide is available for download here: Isis Further Information If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 0203 356 4389. You may be asked to leave a voicemail. Please make sure you include: Your name. The reason that you are calling. The name of your family member/friend (and their prison number if you know it). Your telephone number (so that the prison can call you back). Please wait at least 24 hours for a call back before contacting the prison again. If you have a non-urgent concern about your loved one while they are resident at this prison please call the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday). This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP/YOI Isis.