UPDATE: 05/11/2020 - Due to the new lockdown measures across England, social visits at this prison are suspended until at least 2nd December 2020. During this time, you can contact us at [email protected]. You can also take a look at other ways to keep in touch while visits are suspended.


Social visits are re-opening at this prison. You can find updated information on timeshow to book, and what to expect below.



Western Way



SE28 0NZ

Governor: Emily Thomas

Pact Worker Contact:  [email protected]

Visitors’ Centre Telephone: 0203 356 4029

Lines are open on Tuesday and Wednesday, 13.30 – 17:30 and Saturday, 08.30 – 17.30.              

Visiting Times


14:00 - 14:45 and 15:45 - 16:30


14:00 - 14:45 and 15:45 - 16:30


14:00 - 14:45 and 15:45 - 16:30


14:00 - 14:45 and 15:45 - 16:30


No visits


No visits


No visits

Booking a visit

All visits must be booked by the residents of HMP/YOI Isis themselves. Once they have booked the visit, they will then get in contact with you to let you know the date and time of the visit.

Who can visit?

Visits will only be allowed by people who are symptom free, who have not been asked to self-isolate and who have not recently come into contact with anyone who has symptoms or is self-isolating.

Visits will prioritise re-establishing face-to-face contact with close family members (or significant others) This may comprise of one of the following grouping combinations only:


A single adult (aged 18 or over) who must be a partner, parent, foster-parent, grandparent, carer, or significant other




Two adults (aged 18 or over): who must be two parents, two foster parents, two grandparents, two adult immediate relatives or significant other, or a mixture of these (e.g. a parent and a grandparent), but all visitors must live together as part of the same household


A single adult (aged 18 or over):  who must be a partner, parent, foster-parent, grandparent, carer or adult close relative or significant other




up to two dependent children (e.g. son, daughter) of the person being visited


All visitors (adult and children) must live together as part of the same household


Two adults (aged 18 or over): who must be two parents, two foster parents, two grandparents, two adult immediate relatives or significant other1, or a mixture of these (e.g. a parent and a grandparent);



one dependent child (e.g. son, daughter) of the person being visited


All visitors must live together as part of the same household

 Visits will not therefore be allowed from:

  • Any combinations of persons not from the same household with the exception of two parents of a child in custody
  • Three adults
  • Unaccompanied children (Exceptionally, at governor’s discretion over 16 will be permitted)
  • People who are not closely related to the prisoner or identified as a significant other.

At your visit

In order to keep visitors, residents and staff as safe as possible, there will be a number of new rules and guidelines which have been put in place by the prison service. Download our quick guide to help you with what to expect at your visit.

Family Support from Pact

Pact family support will be available by email and you can access this by contacting [email protected]. If your issue is complex and you need to talk to us in person, please include your number in the email and tell us that you would like a call back - it would also be helpful if you could let us know whether we are able to leave a message if there is no answer - and we will aim to get back to you as soon as we possibly can. If you have urgent concerns about the welfare of your loved one in prison, please call the prison Safer Custody line directly.

You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system:

  • Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend)
  • Email the team on [email protected]

Other ways to keep in touch


From the prisoners personal allowance (which depends on their status), inmates can buy PIN credit which enable them to call family members. You may want to post any telephone numbers to him, as you will not be able to write these down for him on a visit.

To speak to a prisoner on the phone, the prisoner has to call you using a prison phone.

Prison staff can listen to and record most types of call. Some calls aren’t monitored, for example when a prisoner calls a legal adviser.


Letters to prisoners should be addressed to: 


Western Way



SE28 0NZ

(Prisoner’s name and prison number)

You must write your own name and address on the back of the envelope or it will not be delivered to the prisoner.

If you do not know the prisoner’s prison number, please address the envelope as above with the prisoner’s date of birth next to his name.


Isis uses a service called Email a Prisoner, which can be accessed here.

Through this service, family and friends can send a message that is printed out and delivered by prison staff by hand. Once you have signed up, you will receive an activation link via email which you will need to click on in order to activate your account and send a message. You need to buy a minimum of £5 credit in order to use the service, which runs at a cost of 40p per email.


Family members and friends can sign up to Prison Voicemail at prisonvoicemail.com, a service which allows social contacts to exchange voicemails with prisoners.

On signing up, you will be given a unique local landline number you can call at any time to leave a message; this message will be instantly available for the prisoner to listen to. Prisoners can check their messages by dialling the same unique number from any phone in the prison and may leave a reply. When the message has been heard, the family member receives an instant text notification, signalling they may leave another message.

In order to access messages, the prisoner pays the cost of a landline call, but the cost of the service itself is paid by the family or friend. Plans start from £5 per month.

Security checks

You may be required to have your finger or thumb prints scanned as part of a security check. You may also have an iris scan. Facial photos will be taken and used as proof of identification for any later visits; however, please always bring ID with you

Sometimes you will be sniffed by security dogs. Make sure you wear clothes that are not contaminated by any form of drug as you will be returned to the Visitors’ Centre and will not be able to have your visit. You may also be searched by a prison officer (of the same gender).

During your visit, officers will be with you throughout and will open and lock doors in front of and behind you at all stages.

Identification Policy

For all visits you will need to take secure self- identification e.g. passport, citizen documentation, driving licence and a household bill as proof of address. In most cases you will need two forms of documentation.

If you do not have a passport or driving license you can order a citizen ID card. The cost of the application to date is £10 for delivery within 21 working days, or £30 for fast track next day delivery. You can find out more at www.citizencard.com.

All visitors over eighteen years old must provide acceptable photo identification and proof of address within three months or their visit will be refused.

Acceptable ID:

  • Current British passport


  • British Driving License (with current address)


  • ONE proof of address (i.e. bank statement or utility bill, dated within the last 3 months) and ONE of the following:
  • Passports: foreign passports, time-expired passports with a recognisable photo.
  • Non UK Photo driving license.
  • EC identify card, Home Office ID card, letter of photo ID from immigration
  • Public Transport Season Ticket with photo card
  • Freedom Pass
  • Employers card or student card (with name and photo)
  • Birth or marriage certificate
  • Benefit book or card
  • Cheque book or credit or debit card
  • Medical card
  • Tenancy Agreement or rent book

Children’s Identification Policy

No one under the age of eighteen can visit alone unless visiting a parent by special arrangement.

Visitors over sixteen must provide one form of photographic ID from the list above.

Dress code

Due to security considerations, there is a strict dress code for visitors. You will not be admitted if you are wearing the following:

  • any hooded clothing,
  • ripped jeans,
  • low cut or see through clothing,
  • metal toe cap boots,
  • hats, scarves, bandanas or gloves,
  • coats and jackets,
  • high heeled shoes,
  • football shirts or clothing with a national crest,
  • shorts,
  • short skirt or dresses which come above the knee.

What can I bring in for my children?

Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm.

You may bring in the following items only:

  • nappies,
  • dummies,
  • wipes,
  • baby milk.

Food and drink

Please note, some of these rules may have changed during the Covid pandemic. Please contact the prison to confirm.

A selection of hot and cold snacks and refreshments are available to buy, including sandwiches, snacks, chocolate, sweets, hot food, noodles, hot and cold drinks.

If you would like to know more specific information on what you can bring, please contact the prison directly on the details at the top of the page.


You cannot give money to the prisoner during a visit. All money for prisoners must be posted in. Cheques or Postal Orders must be made payable to “The Governor”, and the prisoners’ name and prison number must be written on the back, as well as the name and address of the sender.

In order to be able to establish when the money arrived at the Prison, it is always safest to post the money via either Special or Recorded Delivery. This will also assist should the money go astray.

Banned items

Do not attempt to bring any of the following into prison during your visit:

  • illegal drugs,
  • alcohol,
  • weapons,
  • a camera,
  • a mobile phone,
  • indecent or obscene material,
  • material that threatens the security of the prison,
  • material that is written in code.

If you are unsure what you can bring, contact the prison directly.

Financial Assistance for Visits

If you are on a low income or receive benefits you may be entitled to financial assistance for the cost of visiting your relative in prison. Help is provided by the Assisted Prison Visits Unit (APVU). Click here for more information.

Clothing Allowance

Clothes may not be posted in. Clothes may be handed in on a booked visit in the first 28 days starting from the first day of custody. For Category A prisoners, clothes may be handed in within the 28 days starting from the first visit.  After 28 days the prisoner may purchase goods from the catalogues only. Please note that no clothing may be handed in on Saturdays.

Prisoners may have the following items:

  • 3 x towels
  • 1 x pair of shower shoes
  • 1 x bathrobe (no hoods)
  • 2 x pairs of pyjamas
  • 15 x lots of upper wear e.g. t-shirts, vests, tracksuit tops, jumpers, polo t-shirt and cardigans (polo shirts cannot be in black, navy and grey)
  • 14 x pairs of pants or boxers
  • 14 x pairs of socks
  • 1 x belt - no studs or large buckles (no bigger than Officer’s buckle)
  • 3 x pairs of shorts (sports only)
  • 3 x pairs of footwear, no metal toe caps or steel sole plates, large buckles, bands, tags or taps
  • 6 x pairs of trousers (jeans, tracksuit bottoms, trousers) not black trousers
  • 1 x coat (not black or with thick padding)
  • 2 x pairs of prescription glasses
  • 2 x prayer suits
  • 2 x prayer caps
  • 6 x books

All prisoners are able to buy the items that they want and need through the approved suppliers, whose catalogues are available in the prison.

Any prisoner wishing to have property posted in must first make an application to Property Services in Reception; this means completing an application form. The application needs to include the details of all the property that he wishes to have posted in. Only once the application has been approved should the items be sent to the prisoner. Please note that any parcels received prior to the application being approved will be returned unopened. Photographs and postal orders must also always be posted in. 

Only court clothes can be posted in without the need for an application being made first. The parcel must be clearly marked as ‘court clothes’ and cannot contain any other additional items. Court clothes are defined as the following:

  • suit trousers or skirt,
  • shirt or blouse,
  • jacket,
  • tie,
  • shoes,
  • belt (no large buckles).

Should there be any additional items within the package, it will be returned, and nothing will be passed on to the prisoner. Please note that court clothes are held in reception until the prisoner is actually going to court. Lastly, jeans, t-shirts and trainers will not be accepted as court clothes.

A printable version of this Visitors' Guide is available for download here: Isis

Further Information

If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 0203 356 4389.

You may be asked to leave a voicemail. Please make sure you include:

  • Your name.
  • The reason that you are calling.
  • The name of your family member/friend (and their prison number if you know it).
  • Your telephone number (so that the prison can call you back).

Please wait at least 24 hours for a call back before contacting the prison again.

If you have a non-urgent concern about your loved one while they are resident at this prison please call the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday).

See some information that needs updating?

This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMP/YOI Isis. If you notice anything that is incorrect on this page, please contact us on [email protected]

Any further information can be found on the prison website at www.justice.gov.uk/contacts/prison-finder/isis or you can ring the main switchboard on 020 3356 4000.