Please note: Face to face social visits have restarted at this prison, please contact the prison for visiting times and days. Purple Visits video calls are available. You can also take a look at other ways to keep in touch.

If you need support:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend).

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Pact visitor services at HMP YOI New Hall are managed by Action for Children.

Visits information can be found at www.justice.gov.uk/contacts/prison-finder/new-hall or you can ring the main prison switchboard on 01924 803 000.

Remember, there are other ways to contact your loved ones:

You can also contact the Prisoners’ Families Helpline for advice, information and support on all aspects of the criminal justice system:

  • Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend)
  • Email the team on [email protected]

Address:

HMP YOI New Hall

Dial Wood
Flockton
Wakefield
West Yorkshire
WF4 4XX

If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 01924 840723.

You may be asked to leave a voicemail. Please make sure you include:

  • Your name.
  • The reason that you are calling.
  • The name of your family member/friend (and their prison number if you know it).

Please wait at least 24 hours for a call back before contacting the prison again.