UPDATE: 05/11/2020 - Due to the new lockdown measures across England, social visits at all prisons are suspended until at least 2nd December 2020. 


Pact visitor services at HMP YOI New Hall are managed by Action for Children.

Visits information can be found at www.justice.gov.uk/contacts/prison-finder/new-hall or you can ring the main prison switchboard on 01924 803 000.

Remember, there are other ways to contact your loved ones:

You can also contact the Prisoners’ Families Helpline for advice, information and support on all aspects of the criminal justice system:

  • Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend)
  • Email the team on [email protected]


HMP YOI New Hall

Dial Wood
West Yorkshire

If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 01924 840723.

You may be asked to leave a voicemail. Please make sure you include:

  • Your name.
  • The reason that you are calling.
  • The name of your family member/friend (and their prison number if you know it).

Please wait at least 24 hours for a call back before contacting the prison again.